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ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 25697 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 14204 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts
ITIL Lite: A Road Map to Full or Partial ITIL Impl
Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL v3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL…
166 words, last edited in the morning of 19th Apr 2010
This article is from Publications - Overview and has been viewed 18082 times.
Tags: ITIL Lite,Road Map,Full or Partial,ITIL Implementation,improve key processes,ITIL V3
ITIL V3 Service Portfolio and Lifecycle
Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is…
465 words, last edited in the afternoon of 16th Apr 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 67708 times.
Tags: ITIL V3,Service Portfolio and Lifecycle,ITIL Service Design,Service Portfolio
ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…
126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 24417 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue
The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows:   Estrategia del Servicio PDF  ISBN 9780113312504 …
189 words, last edited in the afternoon of 8th Apr 2010
This article is from Publications - Overview and has been viewed 11528 times.
Tags: ITIL V3,Core Publication,Spanish Translation
TSO Article for review
A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the…
234 words, last edited in the morning of 7th Apr 2010
This article is from Press Releases - ITIL and has been viewed 11692 times.
Tags: ITIL Foundation Exam,The Stationary Office,TSO
ITIL V3 Lifecycle
This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don't assume the reader…
629 words, last edited in the morning of 6th Apr 2010
This article is from ITIL News - Previously and has been viewed 13022 times.
Tags: ITIL v3 Lifecycle,Statement of Service
We have many advertising opportunities at ITILnews.com, so please contact us and let us know what you would like to achieve.             Advertising opportunities on ITILnews.com include the following packages which are subject to change without notice, depending…
1726 words, last edited in the afternoon of 1st Apr 2010
This article is from About ITILnews - Advertising and has been viewed 15283 times.
Tags: ITIL, advertising opportunities,banner advert,ITIL suppliers,ITIL Directory
PMG
Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider   Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT…
612 words, last edited in the morning of 29th Mar 2010
This article is from Press Releases - ITIL and has been viewed 17014 times.
Tags: PMG,Service Catalog,Automate the IT,Employee Lifecycle Management
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