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Configuration Management

ITIL General
Service Support Configuration Management
Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it…
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2080 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 33515 times.
Tags: ITIL Configuration Management, IT infrastructure, IT Service Management, infrastructure components, recognised accountancy process, Asset Management

Release & Deployment Management

ITIL General
Service Support Release Management
The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes …
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1223 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Release & Deployment Management and has been viewed 63502 times.
Tags: ITIL Release & Deployment Management, ITIL Change Management, Release Management, Definitive Software Library

Service Desk Overview

ITIL General
Service Desk Overview
In ITIL v3 there are now 4 functions Service desk, Technical management, Application management and IT operations management. The Service Desk, nevertheless cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class…
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1226 words, last edited in the morning of 13th Oct 2006
This article is from Service Operation - Service Desk and has been viewed 51563 times.
Tags: ITIL,ITIL v3,Service Support,Service Desk,Technical Management, Application Management, IT Operations Management

Service Level Management

ITIL General
ITIL Service Level Management
ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL…
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1233 words, last edited in the afternoon of 11th Oct 2006
This article is from Service Design - Service Level Management and has been viewed 25759 times.
Tags: Service Level Management, Service Level Agreements, Service Catalogues, Underpinning Contracts, ITIL implementation, operational, support

Change Management

ITIL General
Service Support Change Management
As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently…
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702 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Transition - Change Management and has been viewed 44055 times.
Tags: Availability Management, ITIL Change Management, ITIL Change Management process, ITIL Configuration Management, Change Advisory Board, Release Management

Service Support Incident Management

ITIL General
Service Desk Incident Management
This is probably the most common ITIL discipline utilised throughout Organisations regardless of the level of ITIL maturity.  The goal of ITIL Incident Management is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and…
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1014 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Operation - Incident Management and has been viewed 42152 times.
Tags: Incident Management, ITIL maturity, ITIL Incident Management, Management Information, Incident detection, ITIL disciplines, ITIL Service Desk, Incident Management process, ITIL Problem Management, ITIL Configuration Management Database
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