Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Service Support Problem Management
The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are:
851 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Operation - Problem Management and has been viewed 31285 times.
Tags: ITIL Problem Management, ITIL Service Support, Problem Management
ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the General icon checked.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...