The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…
126 words, last edited in the morning of 12th Apr 2010
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Tags: ITIL v3,ITIL version 3,Business Service Catalogue