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ITIL V3 - Service Level and Supplier Management

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Service Level and Supplier Manager Relationship
Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The…
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697 words, last edited in the morning of 26th Apr 2010
This article is from Service Design - Supplier Management and has been viewed 33942 times.
Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager

ITIL v3 Business Service Catalogue

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ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…
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126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 24310 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue

ITIL V3 Core Publication - Spanish Translation

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The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows:   Estrategia del Servicio PDF  ISBN 9780113312504 …
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189 words, last edited in the afternoon of 8th Apr 2010
This article is from Publications - Overview and has been viewed 11428 times.
Tags: ITIL V3,Core Publication,Spanish Translation

Passing your ITIL Foundation Exam - Translators needed

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TSO Article for review
A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the…
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234 words, last edited in the morning of 7th Apr 2010
This article is from Press Releases - ITIL and has been viewed 11608 times.
Tags: ITIL Foundation Exam,The Stationary Office,TSO

ITIL V3 Lifecycle - Advice on responding to Statement of Service Requirements

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ITIL V3 Lifecycle
This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don't assume the reader…
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629 words, last edited in the morning of 6th Apr 2010
This article is from ITIL News - Previously and has been viewed 12909 times.
Tags: ITIL v3 Lifecycle,Statement of Service

Advertising Opportunities on ITILnews.com

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We have many advertising opportunities at ITILnews.com, so please contact us and let us know what you would like to achieve.             Advertising opportunities on ITILnews.com include the following packages which are subject to change without notice, depending…
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1726 words, last edited in the afternoon of 1st Apr 2010
This article is from About ITILnews - Advertising and has been viewed 14787 times.
Tags: ITIL, advertising opportunities,banner advert,ITIL suppliers,ITIL Directory

PMG Expands Role of Service Catalog to Automate the IT Aspect of Employee Lifecycle Management

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PMG
Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider   Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT…
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612 words, last edited in the morning of 29th Mar 2010
This article is from Press Releases - ITIL and has been viewed 16852 times.
Tags: PMG,Service Catalog,Automate the IT,Employee Lifecycle Management

ISO/IEC 20000 Update March 2010

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ISO/IEC 20000 Practitioner
The itSMF ISO/IEC 20000 Consultant course and exam is being withdrawn.   This will be replaced by a new 'ISO/IEC 20000 Practitioner' course and exam which will place more emphasis on achieving the ISO/IEC 20000 Standard and what delegates need to do to attain this. …
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208 words, last edited in the morning of 26th Mar 2010
This article is from ISO20000 - News and has been viewed 12383 times.
Tags: ISO/IEC 20000,ISO/IEC 20000 Consultant course,ISO/IEC 20000 Practitioner,ISO/IEC 20000 Foundation,ITIL Expert

SMART SIP Service Introduction Seminar

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SMART SIP Service Introduction Seminar with Pink E
Service Introduction Seminar - 1 day - only £99 + VAT   A Pink Elephant Seminar in association with SMART-SIP       Date: Tuesday 13th April 2010 Location: The Studio, 7 Cannon Street, Birmingham, B2 5EP Time: 9.30-16.00 hours…
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581 words, last edited in the afternoon of 19th Mar 2010
This article is from Events and Webinars - Past Events and has been viewed 11920 times.
Tags: Service Introduction Seminar,SMART SIP,Pink Elephant

ITIL v3 (ITIL version 3) Intermediate Exams

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ITIL v3 ITIL version 3 Intermediate Exams
All ITIL Intermediate exams have been updated with new quality criteria.  This equates to two scenarios. The same question which has been updated to make it more comprehensible. In some cases new questions have been written from scratch. So what does this…
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170 words, last edited in the afternoon of 8th Mar 2010
This article is from ITIL News - Previously and has been viewed 12107 times.
Tags: ITIL v3,ITIL version 3Intermediate Exams,Accredited Training Organisations,ITIL v3 Foundation exam
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