Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis…
1168 words, last edited in the morning of 8th Jul 2010
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Tags: Knowledge Management,ITIL v3,Quality Management,ITIL deployment