Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Home Page
ITIL Refresh Project - the Core Publications Struc
Each of the 'core' publications will have a consistent structure with the base structure as follows:
  • Introduction
    • Overview
    • Context
    • Purpose
    • Usage
  • Principles of best practice
  • Process fundamentals
  • Methods, practices and tools
  • Implementing Service and Service Management strategies
  • Measurement and control
  • Challenges, critical success factors and risks
  • Summary
  • Annexes
 
'Core' publications will include life-cycle sub-topic guidance on:
  • Industry best practices
  • Business perspective, issues and value propositions
  • Outsourced IT environments
  • Security considerations
  • Organizational model considerations
  • Scalability considerations
  • References to complementary best practices
  • Linkages to other ITIL core processes and guidance topics
  • Metrics
  • Quick wins
  • Links to case studies and template products
  • Return On Investment (ROI) information
  • Staffing skills, roles and responsibilities
  • Qualification opportunities
  • Considerations for governance
  • Considerations for legislated requirements
  • Data elements
  • Knowledge management
  • Technology opportunities and requirements
  • Examples
  • Relationship management
  • Maturity assessment
  • Improvement blueprint

 

 
 
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

 
Tags; ITIL Refresh Project,Refresh Project,Core Publications Structure
 
This article has been viewed 13702 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...