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ITIL Refresh Project - the Core Publications Struc
Each of the 'core' publications will have a consistent structure with the base structure as follows:
  • Introduction
    • Overview
    • Context
    • Purpose
    • Usage
  • Principles of best practice
  • Process fundamentals
  • Methods, practices and tools
  • Implementing Service and Service Management strategies
  • Measurement and control
  • Challenges, critical success factors and risks
  • Summary
  • Annexes
'Core' publications will include life-cycle sub-topic guidance on:
  • Industry best practices
  • Business perspective, issues and value propositions
  • Outsourced IT environments
  • Security considerations
  • Organizational model considerations
  • Scalability considerations
  • References to complementary best practices
  • Linkages to other ITIL core processes and guidance topics
  • Metrics
  • Quick wins
  • Links to case studies and template products
  • Return On Investment (ROI) information
  • Staffing skills, roles and responsibilities
  • Qualification opportunities
  • Considerations for governance
  • Considerations for legislated requirements
  • Data elements
  • Knowledge management
  • Technology opportunities and requirements
  • Examples
  • Relationship management
  • Maturity assessment
  • Improvement blueprint


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Tags; ITIL Refresh Project,Refresh Project,Core Publications Structure
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...