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Service Support Problem Management
The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are:
851 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Operation - Problem Management and has been viewed 32212 times.
Tags: ITIL Problem Management, ITIL Service Support, Problem Management
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458 words, last edited in the morning of 25th Sep 2006
This article is from About ITILnews - Home Page and has been viewed 9388 times.
Tags: ITIL, ITIL v3, ITIL version 3, ITIL training, Service Management, ITIL principles, IT Service Management
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