ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

What is Transition Planning & Support from an ITIL perspective?

Transition planning and support defines the planning and coordination of resources in order to deliver the specification of the Service Design. Risks and issues are managed effectively through this process. There are a number of activities for Transition Planning, these include: Set…

read article

182 words, last edited in the afternoon of 10th May 2010

This article is from Service Transition - Transition Planning & Support and has been viewed 27500 times.

Tags: Transition Planning & Support,ITIL perspective,Service Design,Transition Planning

What is Demand Management from an ITIL perspective?

Demand Management plays a key role in Service Management. It aligns supply with demand and tries to forecast the 'sale' of products as closely as possible. Service Operation is impossible if there is no demand for products or services as there will be nothing to…

read article

324 words, last edited in the afternoon of 10th May 2010

This article is from Service Strategy - Demand Management and has been viewed 61645 times.

Tags: Demand Management,Service Management,Service Operation,Patterns of Business Activity,PBA,Service Packages,Service Level Package,Core Service Package,Line of Service,Core Services

What is Service Portfolio Management from an ITIL perspective?

A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business. It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values. Service Portfolio Management (SPM) enables…

read article

338 words, last edited in the afternoon of 10th May 2010

This article is from Service Strategy - Service Portfolio Management and has been viewed 54797 times.

Tags: Service Portfolio Management,ITIL perspective,Service Portfolio,Service Management,SPM,Service Catalogue

What is the 7 Step Improvement process from an ITIL perspective?

The Continual Service Improvement (CSI) process or 7 Step Improvement process explains how to measure and report on service improvement. There are close links between this process and the Plan, Do, Check, Act cycle which should feed into the Service Improvement Plan or SIP. It…

read article

277 words, last edited in the afternoon of 10th May 2010

This article is from Continual Service Improvement - 7-Step Improvement Process and has been viewed 107310 times.

Tags: 7 Step Improvement process,ITIL perspective,Continual Service Improvement,Service Improvement Plan,Knowledge Management

What is Service Measurement from an ITIL perspective?

The Service Measurement process has very close and obvious links to the Service Reporting process. Base lining is vital in ensuring that the reports produced are meaningful to those who receive and that they provide value. Without a base line there is no solid foundation upon…

read article

355 words, last edited in the afternoon of 10th May 2010

This article is from Continual Service Improvement - Service Measurement and has been viewed 29674 times.

Tags: Service Measurement,ITIL perspective,Service Reporting,Base lining,monitoring and measuring

What is Service Reporting from an ITIL perspective?

The Service Reporting process reports on the results achieved both operationally and strategically. It also reports on any developments related to Service Level Agreements such as hitting various targets, like availability. Its purpose is to provide information to both IT and the business in order…

read article

312 words, last edited in the afternoon of 10th May 2010

This article is from Continual Service Improvement - Service Reporting and has been viewed 64769 times.

Tags: Service Reporting,ITIL v3,ITIL perspective,Service Level Agreements,reporting framework policy,Service Design

What is Supplier Management from an ITIL perspective?

Supplier Management plays a key role in Service Management. It manages Suppliers, typically third party, although some can be internal suppliers, and services they provide to the client. The aim is to ensure quality, consistency and value for money, in other words, at the right price. …

read article

481 words, last edited in the afternoon of 10th May 2010

This article is from Service Design - Supplier Management and has been viewed 60219 times.

Tags: Supplier Management,ITIL perspective,Service Management,third party,internal suppliers,Supplier Strategy,Service Strategy,Supplier and Contract Database,Configuration Management System

What is Information Security Management from an ITIL perspective?

Information Security Management in this digital age plays a key role in Service Management. It must align itself with IT Security and Business Security in order to ensure that information security across the organisation is controlled and managed. The Information Security Management process includes: …

read article

354 words, last edited in the afternoon of 10th May 2010

This article is from Service Design - Information Security Management and has been viewed 26571 times.

Tags: Information Security Management,ITIL perspective,Service Management,IT Security,Business Security,Information Security Management System,ISMS,ISO 27001

What is Request Fulfilment from an ITIL perspective?

As ITIL has evolved over the years it has become apparent that certain activities that are undertaken do not benefit from following the well documented ITIL Change Management process every time. In fact if this was the case then ITIL would simply be dismissed as bureaucratic.…

read article

202 words, last edited in the afternoon of 10th May 2010

This article is from Service Operation - Request Fulfillment and has been viewed 47496 times.

Tags: ITIL v3,Request Fulfillment,What is Request Fulfilment,ITIL perspective,ITIL Change Management

ITIL v3 Event Management and the Service Desk

The ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The process responsible for managing Events throughout their lifecycle. …

read article

166 words, last edited in the afternoon of 10th May 2010

This article is from Service Operation - Event Management and has been viewed 21465 times.

Tags: ITIL v3,Event Management,Service Desk,Configuration Item

Advertise here

You can advertise here from as little as $US10 per week.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

**All these articles are marked with the Foundation icon** -

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Foundation icon checked.

Keeping up-to-date with ITIL...