Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL Performance Work Statement or Statement of Wo
This article references a published 'Performance Work Statement' (PWS) that has been issued by the United States Marines and is available in the public domain.   At a strategic level (i.e. the Board) a decision may be taken to engage third party suppliers to assist with…
196 words, last edited in the morning of 17th Aug 2010
This article is from What is ITIL? - Business Strategy and has been viewed 17198 times.
Tags: ITIL Performance,Work Statement,Statement of Work,introduction of ITIL,Information Technology Service Management Process Improvement Initiative,Quality Assurance Surveillance Plan
Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 12245 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner
ITIL - IT Service Delivery - Is it all Hype ?
ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet?   Many companies globally have implemented and are implementing ITIL be it version 2 or version 3. Companies from both Public and Private sectors have started their journeys in…
144 words, last edited in the morning of 24th Aug 2009
This article is from What is ITIL? - Business Strategy and has been viewed 15924 times.
Tags: IT Service Delivery,ITIL,believe the hype,version 2,version 3
Home workers working from home
Given the recent events in the UK with regards the severe weather, many companies may think more seriously about "enabling" their employees to work from home.   News articles have said that many workers who couldn't work from home just 'had the day off'.  This would…
330 words, last edited in the morning of 16th Feb 2009
This article is from What is ITIL? - Business Strategy and has been viewed 8097 times.
Tags: Home working,viable option,work from home
3 legged stool - People, Process and Technology
Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation.   When Consulting, Customers ask 'what is the secret to a successful ITIL implementation'?  The answer is not rocket science but…
417 words, last edited in the evening of 27th May 2008
This article is from What is ITIL? - Business Strategy and has been viewed 50906 times.
Tags: ITIL,Back to basics,ITIL v1,ITIL v2,ITIL v3,ITIL implementation

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...