Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
December 2008, Compuware conducted a survey of 107 IT professionals in Australia, 49 percent stated they had already adopted the ITIL V3 Service Operation component - the component most in common with ITIL V2.   In a similar survey conducted a year earlier, the results found…
102 words, last edited in the morning of 16th Jan 2009
This article is from ITIL News - Surveys and has been viewed 8275 times.
Tags: ITIL v3 adoption,ITIL V3 Service Operation,ITIL V2,Service Strategy,ITIL V3 component
A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has…
146 words, last edited in the morning of 8th Dec 2008
This article is from ITIL News - Surveys and has been viewed 9948 times.
Tags: ITIL Service Desk, Survey, Service Desk Institute, service desk managers, ITIL standards, Service Desk, Help Desk
Credit crunch hits public sector IT hiring
by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT…
386 words, last edited in the afternoon of 8th Jun 2008
This article is from ITIL News - Surveys and has been viewed 7167 times.
Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force
We are on the lookout for ITIL related surveys, so we can collate and present them all in one place.  Let us know if you come across any....
28 words, last edited in the morning of 3rd Feb 2008
This article is from ITIL News - Surveys and has been viewed 7200 times.
Tags: ITIL Surveys
(Nov 07) 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment…
276 words, last edited in the afternoon of 21th Nov 2007
This article is from ITIL News - Surveys and has been viewed 14248 times.
Tags: better prioritization, IT spending, management goal, primary drivers, low ROI, business-side demand, IT executives, improving service, controlling costs, improved alignment, primary obstacle, inadequate technology
61% believe having staff trained in ITIL gave businesses a competitive edge. 66% not ready to implement ITIL V3 although did plan to implement in the future. 17% had set timescales for implementing ITIL Version…
73 words, last edited in the morning of 20th Nov 2007
This article is from ITIL News - Surveys and has been viewed 13372 times.
Tags: competitive edge, implement ITIL V3, implementing ITIL Version 3
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...