The Continual Service Improvement (CSI) process or 7 Step Improvement process explains how to measure and report on service improvement. There are close links between this process and the Plan, Do, Check, Act cycle which should feed into the Service Improvement Plan or SIP. It…
277 words, last edited in the afternoon of 10th May 2010
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Tags: 7 Step Improvement process,ITIL perspective,Continual Service Improvement,Service Improvement Plan,Knowledge Management