ITILNews Knowledge Management http://www.itilnews.com/index.php?cat=28 (C) ITILNews Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis (1148 words in article) http://www.itilnews.com/index.php?pagename=Knowledge_Management_The_ITIL_Quality_Management_Aspect http://www.itilnews.com/index.php?pagename=Knowledge_Management_The_ITIL_Quality_Management_Aspect Thu, 8 Jul 2010 07:26:00 GMT The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle.   In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing (373 words in article) http://www.itilnews.com/index.php?pagename=What_is_Knowledge_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Knowledge_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:49:00 GMT