ITILNews Problem Management http://www.itilnews.com/index.php?cat=2 (C) ITILNews The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are: (817 words in article) http://www.itilnews.com/index.php?pagename=service_support_problem_management http://www.itilnews.com/index.php?pagename=service_support_problem_management Mon, 9 Oct 2006 14:42:00 GMT