ITILNews Availability Management http://www.itilnews.com/index.php?cat=3 (C) ITILNews Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is (466 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Availability_Percentage_and_what_the_percentages_actually_mean_in_reality http://www.itilnews.com/index.php?pagename=ITIL_Availability_Percentage_and_what_the_percentages_actually_mean_in_reality Thu, 16 Dec 2010 18:52:00 GMT The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and (760 words in article) http://www.itilnews.com/index.php?pagename=availability_management http://www.itilnews.com/index.php?pagename=availability_management Fri, 13 Oct 2006 08:22:00 GMT