ITILNews ITIL http://www.itilnews.com/index.php?cat=32 (C) ITILNews A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the (213 words in article) http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_2009 http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_2009 Wed, 7 Apr 2010 10:25:00 GMT Hornbill partners with Pink Elephant UK to provide one stop solution for best-of-breed ITIL service management software, accredited training and consultancy services   A customer-focused partnership was announced today, whereby Hornbill, the leading enterprise service management solution provider has teamed up with Pink Elephant, the world's (793 words in article) http://www.itilnews.com/index.php?pagename=leading_ITIL_suppliers_join_forces_to_provide_quality_customer_services http://www.itilnews.com/index.php?pagename=leading_ITIL_suppliers_join_forces_to_provide_quality_customer_services Wed, 29 Sep 2010 17:16:00 GMT Interoute attains SAS70 Type I standard for its Amsterdam, Berlin and Geneva Data Centres   London, UK - 15 December 2010, Interoute, owner operator of Europe's most advanced next-generation network, today announced compliance to SAS-70 Type I (Statement of Auditing Standards No. 70) for its Amsterdam, Berlin and (553 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_European_enterprises_assured_of_security_governance_with_Interoute http://www.itilnews.com/index.php?pagename=ITIL_-_European_enterprises_assured_of_security_governance_with_Interoute Wed, 22 Dec 2010 09:21:00 GMT EasyVista Solution Delivers More Than 270 Percent Return On Investment With Payback In Less Than 12 Months For Enterprises Looking To Replace Their Legacy Solutions   New York, NY, November 08, 2010: EasyVista Inc., a global leader in IT Service Management, today announced a report from (661 words in article) http://www.itilnews.com/index.php?pagename=Forrester_Total_Economic_Impact_Report_Highlights_Value_of_Codeless_IT_Service_Management http://www.itilnews.com/index.php?pagename=Forrester_Total_Economic_Impact_Report_Highlights_Value_of_Codeless_IT_Service_Management Wed, 10 Nov 2010 08:57:00 GMT UCS Solutions, the largest IT outsourcing company specialising in the South African retail market, is proud to announce their ISO/IEC 20000 certification. This makes UCS Solutions 1 of 500 companies worldwide to be ISO/IEC 20000 certified and only the 2nd company in South Africa to achieve this major (562 words in article) http://www.itilnews.com/index.php?pagename=UCS_Solutions_achieves_ISO_IEC_20000_Certification http://www.itilnews.com/index.php?pagename=UCS_Solutions_achieves_ISO_IEC_20000_Certification Tue, 6 Jul 2010 11:36:00 GMT Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner, (820 words in article) http://www.itilnews.com/index.php?pagename=ICCM_is_Named_Cool_Vendor http://www.itilnews.com/index.php?pagename=ICCM_is_Named_Cool_Vendor Tue, 4 May 2010 18:51:00 GMT Outlines delivering Service Value Management strategy to drive adoption and value into IT Service Management initiatives   30 June, 2009 - Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, today announced its strategy for 2009 and beyond, outlining plans to significantly expand (950 words in article) http://www.itilnews.com/index.php?pagename=AXIOS_SYSTEMS_SETS_AGENDA_WITH_SERVICE_VALUE_MANAGEMENT_VISION http://www.itilnews.com/index.php?pagename=AXIOS_SYSTEMS_SETS_AGENDA_WITH_SERVICE_VALUE_MANAGEMENT_VISION Tue, 30 Jun 2009 18:16:00 GMT July 2010: STG, Inc. in the USA has been awarded the Drug Enforcement Administration's (DEA) IT Support Services contract for five years covering Worldwide Field Offices and Head Quarters. STG is able to offer the DEA best-in-breed ITIL / IT service management (ITSM)-   STG is (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Provider_wins_43_million_dollar_contract http://www.itilnews.com/index.php?pagename=ITIL_Service_Provider_wins_43_million_dollar_contract Tue, 24 Aug 2010 11:15:00 GMT Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed.   With over 120 (588 words in article) http://www.itilnews.com/index.php?pagename=365_iT_plc_moves_into_IT_Service_Management_with_latest_acquisition http://www.itilnews.com/index.php?pagename=365_iT_plc_moves_into_IT_Service_Management_with_latest_acquisition Tue, 2 Nov 2010 16:54:00 GMT London, UK, February 3nd, 2009   Leading Welsh Housing Association has selected ICCM's Service Management software to support its use of ITIL® best practice processes. After conducting a full market assessment, Cadarn opted for ICCM's e-Service Desk for its cost benefits, full ITIL® alignment, flexibility and (535 words in article) http://www.itilnews.com/index.php?pagename=ICCM_wins_Service_Desk_contract_with_Cadarn_Housing_Group http://www.itilnews.com/index.php?pagename=ICCM_wins_Service_Desk_contract_with_Cadarn_Housing_Group Tue, 10 Feb 2009 16:56:00 GMT Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010   Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness (1138 words in article) http://www.itilnews.com/index.php?pagename=ITIL_News_Social_Media_Press_Release_MPS-Gartner_Magic_Quadrant http://www.itilnews.com/index.php?pagename=ITIL_News_Social_Media_Press_Release_MPS-Gartner_Magic_Quadrant Thu, 25 Nov 2010 09:01:00 GMT PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of (487 words in article) http://www.itilnews.com/index.php?pagename=PROLIN_ITSM_as_a_Service_Launches_Smart_Client_7_for_HP_Service_Desk http://www.itilnews.com/index.php?pagename=PROLIN_ITSM_as_a_Service_Launches_Smart_Client_7_for_HP_Service_Desk Thu, 20 May 2010 12:50:00 GMT Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider   Atlanta, Ga. - August 26, 2009 - PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite (617 words in article) http://www.itilnews.com/index.php?pagename=PMG_Delivers_Record_Revenues_Despite_Economy http://www.itilnews.com/index.php?pagename=PMG_Delivers_Record_Revenues_Despite_Economy Thu, 10 Sep 2009 08:58:00 GMT The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and (781 words in article) http://www.itilnews.com/index.php?pagename=The_Current_State_of_ITIL_Adoption_and_Implementation_IBM_Global_Business_Services http://www.itilnews.com/index.php?pagename=The_Current_State_of_ITIL_Adoption_and_Implementation_IBM_Global_Business_Services Thu, 1 Jul 2010 07:58:00 GMT TORONTO, December 10, 2010 - Consulting-Portal, a leading IT Service Management (ITSM) process design and implementation company, is announcing the immediate availability of eGovernance. This Software as a Service (SAAS) solution is designed to help organizations achieve maximum ROI from their ITSM process investment.   "Organizations (420 words in article) http://www.itilnews.com/index.php?pagename=Consulting-Portal_introduces_SAAS_Solution_for_Information_Technology_IT_-_Process_Governance http://www.itilnews.com/index.php?pagename=Consulting-Portal_introduces_SAAS_Solution_for_Information_Technology_IT_-_Process_Governance Sat, 18 Dec 2010 16:11:00 GMT IT departments are realising the importance of a Service Catalogue, but the business still needs to be convinced   United Kingdom, 20 January, 2010 - Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, including the assyst software, today reveals the results of (733 words in article) http://www.itilnews.com/index.php?pagename=SIXTY_FOUR_PERCENT_OF_ORGANISATIONS_IMPLEMENTING_A_SERVICE_CATALOGUE_IN_THE_NEXT_6_MONTHS http://www.itilnews.com/index.php?pagename=SIXTY_FOUR_PERCENT_OF_ORGANISATIONS_IMPLEMENTING_A_SERVICE_CATALOGUE_IN_THE_NEXT_6_MONTHS Mon, 8 Feb 2010 13:37:00 GMT New features reduce costs for global deployments and sophisticated service environments   Atlanta, Ga. - December 1, 2010 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6.   (510 words in article) http://www.itilnews.com/index.php?pagename=PMG_Releases_Version_6_of_its_Service_Catalog_Suite_for_Business_Process_Automation http://www.itilnews.com/index.php?pagename=PMG_Releases_Version_6_of_its_Service_Catalog_Suite_for_Business_Process_Automation Mon, 6 Dec 2010 08:47:00 GMT Frankfurt, October 2010 (English version)   Die Frankfurter procise gmbh bietet Unternehmen mit eigenem IT Service Management jetzt eine Gap-Analyse nach IS0 20000 an. Damit baut der Managementberatungs- und Technologiedienstleister sein Portfolio, das in den Bereichen Strategieberatung, Prozess-Design und Geschäftsprozessoptimierung für internationale Kunden liegt, weiter aus. (418 words in article) http://www.itilnews.com/index.php?pagename=ITIL_News__ISO_20000_Gap_Analyse http://www.itilnews.com/index.php?pagename=ITIL_News__ISO_20000_Gap_Analyse Mon, 4 Oct 2010 10:12:00 GMT Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider   Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT (594 words in article) http://www.itilnews.com/index.php?pagename=PMG_Expands_Role_of_Service_Catalog_to_Automate_the_IT_Aspect_of_Employee_Lifecycle_Management http://www.itilnews.com/index.php?pagename=PMG_Expands_Role_of_Service_Catalog_to_Automate_the_IT_Aspect_of_Employee_Lifecycle_Management Mon, 29 Mar 2010 09:43:00 GMT New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. [LiveTime Service Management Appliance] Newport Beach, CA - February 17, 2009 - (436 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_ships_new_ITIL_Service_Desk_hardware_appliance_with_ZFS_MySQL_Enterprise_and_PostgreSQL http://www.itilnews.com/index.php?pagename=LiveTime_ships_new_ITIL_Service_Desk_hardware_appliance_with_ZFS_MySQL_Enterprise_and_PostgreSQL Mon, 23 Feb 2009 10:09:00 GMT NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService   The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff (797 words in article) http://www.itilnews.com/index.php?pagename=ITIL_IT_service_management_software_from_Hornbill_improves_IT_service_to_NAAFI_staff http://www.itilnews.com/index.php?pagename=ITIL_IT_service_management_software_from_Hornbill_improves_IT_service_to_NAAFI_staff Mon, 13 Sep 2010 09:32:00 GMT AsiaPac - Managed Print Services are at the heart of Ricoh's Managed Document Services. Ricoh is focusing on its customers' end-users and incorporating change management by providing support and engaging employees in the process. The end-result is long-term improvements in document processing and business efficiency. (118 words in article) http://www.itilnews.com/index.php?pagename=Incorporating_ITIL_into_Ricoh_Service_offering http://www.itilnews.com/index.php?pagename=Incorporating_ITIL_into_Ricoh_Service_offering Mon, 1 Nov 2010 10:16:00 GMT Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes.   PRS for Music, the not-for-profit membership organisation that collects royalty fees from music users on behalf of writers and publishers, is extending its use of Hornbill's Supportworks ITSM Enterprise (997 words in article) http://www.itilnews.com/index.php?pagename=PRS_for_Music_tunes_into_shared_service_desk_to_support_ITIL_adoption_with_Hornbills_Supportworks_IT http://www.itilnews.com/index.php?pagename=PRS_for_Music_tunes_into_shared_service_desk_to_support_ITIL_adoption_with_Hornbills_Supportworks_IT Fri, 9 Jul 2010 12:16:00 GMT Frankfurt, Germany, October 2010 (German version)   With its new product, ISO 20000 Gap Analysis, procise gmbh (www.procise.com ) is now meeting the wishes and specifications of its customers.   In the course of the continually increasing significance of stabile and efficient IT (500 words in article) http://www.itilnews.com/index.php?pagename=ISO_20000_Gap_Analysis http://www.itilnews.com/index.php?pagename=ISO_20000_Gap_Analysis Fri, 8 Oct 2010 11:49:00 GMT LiveTime's ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.   Newport Beach, CA - September 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released a new version of its best (383 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk Fri, 5 Sep 2008 17:13:00 GMT London, UK, January 2009   Nottinghamshire Fire & Rescue Service (NFRS) embarks on ICCM's ITIL® consultancy services and training to ensure their IT systems are effectively supporting NFRS staff with their vision of keeping the Nottinghamshire public safe. ICCM provides industry recognised Service Management consultancy, training (642 words in article) http://www.itilnews.com/index.php?pagename=ICCM_Solutions_help_Nottinghamshire_Fire__Rescue_Service_to_become_ITIL_aligned http://www.itilnews.com/index.php?pagename=ICCM_Solutions_help_Nottinghamshire_Fire__Rescue_Service_to_become_ITIL_aligned Fri, 23 Jan 2009 17:55:00 GMT Van Haren Publishing launched today its new Online service: Best Practice Online. The first offering is the full official ITIL content available as an Online subscription. The prices are Euros 9,95 per annum for each book of the series -- or Euros 49 per annum for the full (276 words in article) http://www.itilnews.com/index.php?pagename=Van_Haren_Publishing_launches_new_Best_Practice_Online_service http://www.itilnews.com/index.php?pagename=Van_Haren_Publishing_launches_new_Best_Practice_Online_service Fri, 20 Mar 2009 10:36:00 GMT The Woodland Trust based in the United Kingdom requires a volunteer ITIL Specialist to assist them with developing and implementing ITIL.   Please read through the job specification below and if you meet the requirements please click on the link and complete the Woodland Trust volunteer form. You (334 words in article) http://www.itilnews.com/index.php?pagename=UK_Woodland_Trust_needs_an_ITIL_Mentor_-_Can_you_help http://www.itilnews.com/index.php?pagename=UK_Woodland_Trust_needs_an_ITIL_Mentor_-_Can_you_help Fri, 18 Jun 2010 09:17:00 GMT London, November 9th, 2009 - ICCM Solutions today announced that Tesco PLC, the largest British retailer and the world's third largest retailer, has chosen ICCM's e-Service Desk to help align their Global IT infrastructure and improve IT Customer Services.   ICCM's globally recognised IT Service Management (432 words in article) http://www.itilnews.com/index.php?pagename=Tesco_Selects_ICCM_to_Enhance_Global_IT_Service_Management_Infrastructure http://www.itilnews.com/index.php?pagename=Tesco_Selects_ICCM_to_Enhance_Global_IT_Service_Management_Infrastructure Fri, 13 Nov 2009 14:49:00 GMT Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less. (441 words in article) http://www.itilnews.com/index.php?pagename=www_ITILnews_com_for_Simple_free_practical_ITIL_knowledge_and_news http://www.itilnews.com/index.php?pagename=www_ITILnews_com_for_Simple_free_practical_ITIL_knowledge_and_news Fri, 11 Jun 2010 10:08:00 GMT