ITILNews Previously http://www.itilnews.com/index.php?cat=12 (C) ITILNews It is now confirmed that the official launch will take place on 5th June at Vinopolis in London.  Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting.  The authors will then promote the new books by embarking (56 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour Wed, 28 Feb 2007 16:03:00 GMT The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review Wed, 17 Jan 2007 15:53:00 GMT The ITIL® V3 Lifecycle has been beating the drum for a while, but SMART-SIP is revolutionising Project Management by providing a single repeatable process for the transition of all IT Services into the 'Live' or 'Production' environment.   SMART-SIP Ltd have produced a revolutionary new product (1035 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Service_Introduction_into_Live http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Service_Introduction_into_Live Wed, 13 Jan 2010 14:40:00 GMT The ITIL® V3 Service Transition book provides a perspective on how Strategy, Design, & Transition need to work together to successfully provide IT Services. This book points out that there are numerous interfaces between Project Management, Service Management, and other Best Practice processes, unfortunately it doesn't provide the (1600 words in article) http://www.itilnews.com/index.php?pagename=Why_ITIL_V3_Service_Transition_does_not_paint_the_whole_picture http://www.itilnews.com/index.php?pagename=Why_ITIL_V3_Service_Transition_does_not_paint_the_whole_picture Wed, 10 Feb 2010 11:52:00 GMT UK based Touchpaper, the provider of ITIL Service Management software has been acquired by Avocent of the USA, for approximately $45 million. The deal was completed on 1st July 2008.   (34 words in article) http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent Tue, 8 Jul 2008 14:08:00 GMT We are pleased to announce that the planned upgrade to the 'shiny new server' in early July 2009, upon which ITILnews in now running, was implemented without any glitches. The upgrade was required due to the level of traffic being generated and the need for a faster and more resilient (128 words in article) http://www.itilnews.com/index.php?pagename=ITILnewscom__The_number_1_ITIL_News_Portal_site http://www.itilnews.com/index.php?pagename=ITILnewscom__The_number_1_ITIL_News_Portal_site Tue, 7 Jul 2009 09:43:00 GMT YOU have until the 24th July 2009 to complete a survey regarding the future of ITIL Version 2. The Office of Government (OGC) who own ITIL are conducting a survey regarding the ITIL Qualifications Scheme. The output from the survey will be used to discuss the future withdrawal (117 words in article) http://www.itilnews.com/index.php?pagename=The_future_of_ITIL_V2_is_in_your_hands http://www.itilnews.com/index.php?pagename=The_future_of_ITIL_V2_is_in_your_hands Tue, 7 Jul 2009 09:19:00 GMT Following on from the article regarding the UK ITIL Training Provider goes into administration, ITILnews are pleased to announce that the phoenix has arisen from the flames and New Horizons are trading again the UK marketplace with the opening of new offices in London, England.   (49 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Training_Provider_Brand_re-launches_in_the_UK http://www.itilnews.com/index.php?pagename=ITIL_Training_Provider_Brand_re-launches_in_the_UK Tue, 7 Jul 2009 09:14:00 GMT Recent figures released for January 2008 to January 2009 suggest that ITIL Version 2 Foundation, Practitioner and Managers courses are still in strong demand almost two years after the release of ITIL Version 3.   When launched ITIL Version 3 promoted the fact that ITIL Version 2 disciplines (360 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_still_worthy_of_consideration http://www.itilnews.com/index.php?pagename=ITIL_Version_2_still_worthy_of_consideration Tue, 7 Apr 2009 14:00:00 GMT A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support.     (39 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract Tue, 6 May 2008 08:25:00 GMT This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don't assume the reader (629 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Advice_on_responding_to_Statement_of_Service_Requirements http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Advice_on_responding_to_Statement_of_Service_Requirements Tue, 6 Apr 2010 09:32:00 GMT EDS (Electronic Data Systems) Asia Pac, hot on the heels of it's agreed takeover by HP (Hewlett Packard) in May for around US$14bn, has announced that it is to standardize on BMC's Atrium Configuration Management Database (CMDB) based on ITIL, to assist with managing and monitoring people, processes (54 words in article) http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac Tue, 22 Jul 2008 22:27:00 GMT The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes. (38 words in article) http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ Tue, 20 Nov 2007 10:53:00 GMT CheckFree (USA) - Steve Olsen, Executive VP and Chief Operating Officer, with a budget of $305 million and an IT team of approximately 1000, announces one of the current top initiatives is the implementation of ITIL processes combined with the consolidation of thirteen data centers into three. (45 words in article) http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses Tue, 20 Nov 2007 10:50:00 GMT Fox IT and Global Knowledge in the UK have announced a strategic partnership to deliver IT Service Management consultancy and learning solutions. (22 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership Tue, 2 Oct 2007 08:37:00 GMT Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken.   If you wish to pre-order your copy of the publication please click here.   (38 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid Tue, 2 Oct 2007 08:35:00 GMT The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL V2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis. (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice Tue, 2 Oct 2007 08:28:00 GMT Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3 (76 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course Tue, 2 Oct 2007 08:25:00 GMT In light of the release of ITIL V3, ITIL V2 publications and examinations will continue to be available beyond December 2008. Based upon demand for the 'products' and regular reviews, a notice period of four to six months notice will be given to the ITIL community prior to their withdrawal. (50 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations Tue, 2 Oct 2007 08:24:00 GMT The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows:   June 2007            78% July 2007             93% August 2007        85%   The average pass rate being 84% (47 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results Tue, 2 Oct 2007 08:22:00 GMT The ITIL Consultancy, Education and Services provider Getronics is in the throws of a potential takeover.   KPN ICT Services a wholly owned subsidiary of Royal KPN announces an offer for Getronics shares. The acceptance period runs from 12th September 2007 09:00 through to 12th October (61 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over Tue, 2 Oct 2007 08:14:00 GMT ITILnews.com have been made aware of the following updates to ITIL v3.[[more]]   Firstly we'd like to make it clear that this is not ITIL v4................!!   The ITIL version 3 update project is currently underway with updates to the five core books (Service (223 words in article) http://www.itilnews.com/index.php?pagename=ITIL_version_3_v3_Update http://www.itilnews.com/index.php?pagename=ITIL_version_3_v3_Update Tue, 2 Mar 2010 08:36:00 GMT Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling, (162 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure Tue, 13 Feb 2007 17:55:00 GMT In the UK ISEB (Information Systems Examination Board) part of the British Computer Society (BCS) are running their last public examinations for ITIL Version 2 Service Support and Service Delivery at the end of October 2009. It is believed that due to fallen numbers running such examinations is (245 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Managers_Examinations http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Managers_Examinations Tue, 1 Sep 2009 17:28:00 GMT The preamble and build-up to the launch of ITIL Version 3 promised much but has it lived up to those promises six months after the launch in the middle of 2007 ?   In this article ITILnews.com attempts to objectively outline some of the observations following the release of (921 words in article) http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over Thu, 31 Jan 2008 07:28:00 GMT Are you struggling to make up your mind which ITIL V3 Intermediate course to choose simply because you might not pass the associated exam, if so help is at hand?   On 30th September 2009, two publications are launched to assist the individual undertaking an ITIL (153 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_courses_-_Help_is_at_hand http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_courses_-_Help_is_at_hand Thu, 27 Aug 2009 08:16:00 GMT The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked.  Companies may benefit from offers on V2 training courses if they are being offered by training providers.  V2 accreditation is still valid and the exams are (52 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams Thu, 22 Feb 2007 17:01:00 GMT If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business). (1050 words in article) http://www.itilnews.com/index.php?pagename=ITIL_A_Project_Managers_Perspective http://www.itilnews.com/index.php?pagename=ITIL_A_Project_Managers_Perspective Thu, 20 May 2010 13:03:00 GMT The owners of ITIL, the Office of Government Commerce (OGC) have announced that the five core publications for ITIL Version 3 will be available from the 30th May 2007. The five core publications are: Service Strategy (SS) Service Design (SD) Service Transition (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date Thu, 15 Feb 2007 15:57:00 GMT 28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is (107 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_officially_introduced_into_China http://www.itilnews.com/index.php?pagename=ITIL_v3_officially_introduced_into_China Sun, 30 May 2010 08:38:00 GMT Mapping of ITIL V3 with COBIT® 4.1 is planned to be be published on the ISACA website before the end of the first quarter of 2008. www.isaca.org/cobitmapping , as soon as we know we will let you know.   ISACA has a membership of 65,000 worldwide, (124 words in article) http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 Sun, 3 Feb 2008 08:45:00 GMT Jan 08   En Pointe Technologies has begun investing in ITIL and is developing talent in its services organization as it prepares for growth of its managed service capacity. For more information visit http://www.enpointe.com.   (38 words in article) http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies Sun, 3 Feb 2008 08:43:00 GMT Jan 2008    Tata Motors is currently hot on the news wires with the potential purchase of the prestigious Jaguar Cars and Land Rover from Ford Motor Company. Tata Motors looking to increase its service quality and availability have bought BMC Business Service Management (62 words in article) http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors Sun, 3 Feb 2008 08:41:00 GMT All ITIL Intermediate exams have been updated with new quality criteria.  This equates to two scenarios. The same question which has been updated to make it more comprehensible. In some cases new questions have been written from scratch. So what does this (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Intermediate_Exams http://www.itilnews.com/index.php?pagename=ITIL_v3_Intermediate_Exams Mon, 8 Mar 2010 12:16:00 GMT The global economic downturn is being blamed for the collapse of a significant UK Training Provider.   New Horizons UK franchise owned by Thunder Bay Group Limited went into administration in April 2009 owing £2.1m (approx. $3m). John Stoddard the Managing Director was unavailable for comment (115 words in article) http://www.itilnews.com/index.php?pagename=UK_ITIL_Training_Provider_goes_into_administration http://www.itilnews.com/index.php?pagename=UK_ITIL_Training_Provider_goes_into_administration Mon, 8 Jun 2009 08:20:00 GMT During July 2008 Xpertise, the UK based ITIL training organization announced it had made an offer to takeover Parity training also UK based. In August 2008 the Xpertise shareholders rejected the resolution after it had received a takeover approach.   Privately owned QA-IQ specified (124 words in article) http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity Mon, 8 Dec 2008 13:29:00 GMT by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth   Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to (316 words in article) http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth Mon, 26 Mar 2007 20:58:00 GMT Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. (105 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_Managed_Service_Provider_MSP_swap http://www.itilnews.com/index.php?pagename=ITIL_and_Managed_Service_Provider_MSP_swap Mon, 24 May 2010 09:36:00 GMT From the same stable as ITIL, the Office of Government Commerce (OGC), comes the updated Prince2 2009, which is to be launched on the 16th June in London, UK. The launch event is by invitation only, but the publishers, The Stationary Office (TSO), have a live stream that (410 words in article) http://www.itilnews.com/index.php?pagename=OGC_launch_Prince2_2009 http://www.itilnews.com/index.php?pagename=OGC_launch_Prince2_2009 Mon, 15 Jun 2009 09:30:00 GMT Integration Technologies Group- ITG (USA) announces its flagship product Centre Version 4.6.3 has successfully met the minimum functional criteria for ITIL processes and has been awarded the PinkVerify Service Support certification designating the software as ITIL compatible. For more information, visit www.itgonline.com (41 words in article) http://www.itilnews.com/index.php?pagename=News_-_Integration_Technologies_Group_announces_flagship_Centre_Version http://www.itilnews.com/index.php?pagename=News_-_Integration_Technologies_Group_announces_flagship_Centre_Version Fri, 30 Nov 2007 15:20:00 GMT Fujitsu Siemens - Announces the introduction of a complete services package for its BladeFrame system. The Solution Contract Blade Frame services package includes remote support as well as scheduled maintenance for the system and virtualization software based on the ITIL. For more information, visit: http://www.fujitsu-siemens.com/ (45 words in article) http://www.itilnews.com/index.php?pagename=NEWS_-_Fujitsu_Siemens_announces_complete_services_package_for_BladeFrame_system http://www.itilnews.com/index.php?pagename=NEWS_-_Fujitsu_Siemens_announces_complete_services_package_for_BladeFrame_system Fri, 30 Nov 2007 15:11:00 GMT LiveTime Software announces it is partnering with Harlock Srl, based in Milan Italy.   Harlock will be a reseller for the ITIL compliant Web 2.0 Service Management software.   For more information, visit: www.livetime.com and www.harlock.biz (40 words in article) http://www.itilnews.com/index.php?pagename=News_-_LiveTime_Software_partners_with_Harlock_Srl http://www.itilnews.com/index.php?pagename=News_-_LiveTime_Software_partners_with_Harlock_Srl Fri, 30 Nov 2007 15:07:00 GMT APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are (195 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates Fri, 23 May 2008 17:26:00 GMT Singapore's tertiary institution, the Republic Polytechnic have teamed up with BMC Software to offer students an Information Technology Service Management (ITSM) diploma. Students will be introduced to best practices including ITIL. The diploma has been introduced as a direct result of the IT skills shortage in Singapore and Asia Pacific for (66 words in article) http://www.itilnews.com/index.php?pagename=News_Republic_Polytechnic_BMC_Software_Information_Technology_Service_Management http://www.itilnews.com/index.php?pagename=News_Republic_Polytechnic_BMC_Software_Information_Technology_Service_Management Fri, 16 Nov 2007 16:02:00 GMT Nigeria: The United Bank of Africa (UBA) announces it is to provide ITIL training to its technology staff, inline with the training provided by other leading banks in America and Europe.   (37 words in article) http://www.itilnews.com/index.php?pagename=News_Nigeria_United_Bank_of_Africa_ITIL_training http://www.itilnews.com/index.php?pagename=News_Nigeria_United_Bank_of_Africa_ITIL_training Fri, 16 Nov 2007 15:59:00 GMT The following information is for the period from January 2008 to January 2009:   ITIL Version 2 Examinations taken   FOUNDATION PRACTITIONER MANAGERS 107850 (150 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_and_Version_3_Examinations_undertaken http://www.itilnews.com/index.php?pagename=ITIL_Version_2_and_Version_3_Examinations_undertaken Fri, 13 Mar 2009 13:29:00 GMT We understand that the Office of Government Commerce (OGC), the owners of ITIL, is looking to create an online survey for the international ITIL community to evaluate the possible withdrawal of ITIL Version 2 publications and qualifications.   As soon as we know more we will (112 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Should_it_stay_or_should_it_go http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Should_it_stay_or_should_it_go Fri, 13 Mar 2009 13:22:00 GMT Compugen Inc, Canada (March 2008) announces Release 4.1 of Compugen eMerge, its asset lifecycle management solution. Based on IT Infrastructure Library (ITIL) eMerge assists to control costs, minimize business risk and maximize the business value that IT infrastructure delivers by helping to manage IT-related assets - hardware, software, (79 words in article) http://www.itilnews.com/index.php?pagename=Compugen_Inc_Release_41_of_Compugen_eMerge http://www.itilnews.com/index.php?pagename=Compugen_Inc_Release_41_of_Compugen_eMerge Fri, 11 Apr 2008 09:14:00 GMT GWI Software Canada (April 08), releases of c.Support Version 7.0 with two editions, c.Support 7.0 Service Desk Edition and c.Support 7.0 Incident Management Edition, to address the needs of support centers of differing sizes and needs, allowing different feature set combinations. Customers are able to purchase a solution for (122 words in article) http://www.itilnews.com/index.php?pagename=GWI_Software_Support_70_Service_Desk_Edition http://www.itilnews.com/index.php?pagename=GWI_Software_Support_70_Service_Desk_Edition Fri, 11 Apr 2008 09:11:00 GMT