ITILNews Most Recent http://www.itilnews.com/index.php?cat=12 (C) ITILNews Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command.   Zyrion is meeting the evolving needs of government customers to monitor an (212 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Certificate_of_Networthiness_for_BSM_and_Network_Performance_Monitoring_Solution_based_on_IT http://www.itilnews.com/index.php?pagename=US_Army_Certificate_of_Networthiness_for_BSM_and_Network_Performance_Monitoring_Solution_based_on_IT Tue, 6 Jul 2010 11:42:00 GMT 12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_IT_Service_Management_software_selected http://www.itilnews.com/index.php?pagename=ITIL_IT_Service_Management_software_selected Tue, 21 Dec 2010 10:26:00 GMT TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The (181 words in article) http://www.itilnews.com/index.php?pagename=ITIL_outsourced_services_relationship_TechTeam_Global_and_Joy_Global http://www.itilnews.com/index.php?pagename=ITIL_outsourced_services_relationship_TechTeam_Global_and_Joy_Global Thu, 3 Jun 2010 14:46:00 GMT The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.   Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.   Linda Cureton, (255 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Endorsed_by_NASA http://www.itilnews.com/index.php?pagename=ITIL_v3_Endorsed_by_NASA Sun, 22 Aug 2010 10:10:00 GMT APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the (100 words in article) http://www.itilnews.com/index.php?pagename=ITIL_India_APMG-International_hits_the_road http://www.itilnews.com/index.php?pagename=ITIL_India_APMG-International_hits_the_road Sat, 13 Nov 2010 08:50:00 GMT When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process? (1393 words in article) http://www.itilnews.com/index.php?pagename=ITIL_7_Simple_Rules_for_Designing_a_Process http://www.itilnews.com/index.php?pagename=ITIL_7_Simple_Rules_for_Designing_a_Process Mon, 29 Nov 2010 10:26:00 GMT It is not ITIL v4, simply ITIL v3 being updated. The process of Continual Service Improvement or CSI is being applied to the IT Infrastructure Library. A log has captured errors, inconsistencies, suggestions, clarifications and expanded explanations since the launch of ITIL v3 in 2007. Each will be (344 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v4_Simply_CSI_for_ITIL_v3 http://www.itilnews.com/index.php?pagename=ITIL_v4_Simply_CSI_for_ITIL_v3 Mon, 27 Sep 2010 11:04:00 GMT Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.   The ITIL processes include Incident management, Problem management and Change management. The Service Desk will (71 words in article) http://www.itilnews.com/index.php?pagename=Fujitsu_win_three_year_ITIL_contract http://www.itilnews.com/index.php?pagename=Fujitsu_win_three_year_ITIL_contract Fri, 8 Oct 2010 13:40:00 GMT If you have been tasked with the production of a Business Case to support the proposed introduction of ITIL into an organization then ITILnews may be able to offer some assistance.   On the ITILnews.com website stored under the left-hand menu heading entitled 'What is ITIL?' (89 words in article) http://www.itilnews.com/index.php?pagename=Producing_a_Business_Case_for_ITIL http://www.itilnews.com/index.php?pagename=Producing_a_Business_Case_for_ITIL Fri, 24 Sep 2010 11:24:00 GMT