ITILNews http://www.itilnews.com/index.php (C) ITILNews The only function within ITIL Service Support and Service Delivery is the ITIL Service Desk, nevertheless it cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class service. The service in turn (1221 words in article) http://www.itilnews.com/index.php?pagename=Service_Support_Service_Desk http://www.itilnews.com/index.php?pagename=Service_Support_Service_Desk Fri, 13 Oct 2006 08:19:00 GMT Introduction   When it comes to computer systems, regardless of their size, two things are inevitable.   Firstly, as time goes on, they will need upgrading. As hardware becomes faster and memory becomes cheaper, the software houses are spending large amounts of time and money to (2231 words in article) http://www.itilnews.com/index.php?pagename=ITIL_News_-_Top_tips_for_dealing_with_major_system_failures http://www.itilnews.com/index.php?pagename=ITIL_News_-_Top_tips_for_dealing_with_major_system_failures Tue, 22 Jun 2010 11:34:00 GMT Incident Management is responsible for handling all incidents.  These are classed as faults, bugs, failures or issues that have been reported by users / customers either via telephoning a Service Desk, self logging through an intranet portal or by monitoring tools.   The definition of an (303 words in article) http://www.itilnews.com/index.php?pagename=What_is_Incident_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Incident_Management_from_an_ITIL_perspective Tue, 1 Jun 2010 12:11:00 GMT This is probably the most common ITIL discipline utilised throughout Organisations regardless of the level of ITIL maturity.  The goal of ITIL Incident Management is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and (975 words in article) http://www.itilnews.com/index.php?pagename=service_support_incident_management http://www.itilnews.com/index.php?pagename=service_support_incident_management Mon, 9 Oct 2006 14:42:00 GMT The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are: (817 words in article) http://www.itilnews.com/index.php?pagename=service_support_problem_management http://www.itilnews.com/index.php?pagename=service_support_problem_management Mon, 9 Oct 2006 14:42:00 GMT The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes.   When selecting the toolset for your organization it is important to remember that (1001 words in article) http://www.itilnews.com/index.php?pagename=Selecting_an_ITIL_Service_Management_Toolset http://www.itilnews.com/index.php?pagename=Selecting_an_ITIL_Service_Management_Toolset Tue, 3 Jun 2008 09:24:00 GMT The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do (433 words in article) http://www.itilnews.com/index.php?pagename=IT_Service_Management_Toolset_Checklist http://www.itilnews.com/index.php?pagename=IT_Service_Management_Toolset_Checklist Tue, 3 Jun 2008 09:21:00 GMT For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme (193 words in article) http://www.itilnews.com/index.php?pagename=ITIL_tools_standard_endorsed_by_ITIL_creator_seeks_to_aid_buyers http://www.itilnews.com/index.php?pagename=ITIL_tools_standard_endorsed_by_ITIL_creator_seeks_to_aid_buyers Tue, 17 Mar 2009 10:29:00 GMT The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with (930 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Software_Endorsement_Scheme__Update http://www.itilnews.com/index.php?pagename=ITIL_v3_Software_Endorsement_Scheme__Update Tue, 13 Jul 2010 10:15:00 GMT Unfortunately unless you are over approximately 6 years old Santa Claus does not exist.  The same is true for an ITIL compliant toolset that does not exist either (regardless of age!).   Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa (344 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Compliant_toolsets_and_Santa_Claus http://www.itilnews.com/index.php?pagename=ITIL_Compliant_toolsets_and_Santa_Claus Thu, 2 Apr 2009 10:36:00 GMT Continuing the people, process and technology theme, having the right Management Tools in place is essential.  Without having Management Information continuous process improvement becomes impossible.   As the saying goes "if you can"t measure it, you can"t manage it".   Integrated ITIL Service Management (153 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Overview http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Overview Mon, 9 Oct 2006 09:55:00 GMT The ITIL V3 Software Endorsement Scheme enables software tool vendors to submit their ITIL based software tools for assessment by a Licensed Software Assessor. Successful assessments will permit the tool vendors to use the 'ITIL Swirl' logo accompanied by the words 'Process Compliant' and either "Bronze", "Silver" or "Gold", which (410 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Software_Endorsement_Scheme http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Software_Endorsement_Scheme Mon, 27 Jul 2009 08:48:00 GMT Communication is the bedrock for all successful organisations.  Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning.   Communication is two way, both "top down" and "bottom up".  (363 words in article) http://www.itilnews.com/index.php?pagename=Communication_communication_communication http://www.itilnews.com/index.php?pagename=Communication_communication_communication Mon, 2 Mar 2009 13:07:00 GMT Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT (2406 words in article) http://www.itilnews.com/index.php?pagename=Top_Considerations_for_Moving_to_a_Cloud-based_SaaS_Delivery_Model_for_IT_Service_Management http://www.itilnews.com/index.php?pagename=Top_Considerations_for_Moving_to_a_Cloud-based_SaaS_Delivery_Model_for_IT_Service_Management Fri, 9 Jul 2010 14:35:00 GMT The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and (760 words in article) http://www.itilnews.com/index.php?pagename=availability_management http://www.itilnews.com/index.php?pagename=availability_management Fri, 13 Oct 2006 08:22:00 GMT ITIL Capacity Management is responsible for ensuring the capacity of IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner. To enable ITIL Capacity Management to achieve its responsibilities it undertakes various activities including:   The monitoring of performance and (901 words in article) http://www.itilnews.com/index.php?pagename=capacity_management http://www.itilnews.com/index.php?pagename=capacity_management Fri, 13 Oct 2006 08:22:00 GMT Increased user numbers and demands for new technologies have caused the costs of IT Services to grow faster than other costs and are perceived as high and inflexible. The complex nature of Accounting for IT usage often leads to dissatisfaction and questionable 'value for money' of the services (492 words in article) http://www.itilnews.com/index.php?pagename=financial_management http://www.itilnews.com/index.php?pagename=financial_management Fri, 13 Oct 2006 08:22:00 GMT Organisations are now nearly always dependent on IT services in order to support their business practices and to provide goods and services to their customers. This increased dependency on IT means that services need to be protected from extended unavailability. This is where IT Service Continuity Management (ITSCM) fits in. It (2013 words in article) http://www.itilnews.com/index.php?pagename=IT_service_continuity_management http://www.itilnews.com/index.php?pagename=IT_service_continuity_management Fri, 13 Oct 2006 08:22:00 GMT A brief history of ITIL and how it has developed over the last twenty years or so can be found by clicking here.   ITIL has evolved through three iterations or versions and the current version is referred to as ITIL v3, this is simply because (198 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_What_is_ITIL http://www.itilnews.com/index.php?pagename=ITIL_-_What_is_ITIL Wed, 28 Jul 2010 11:39:00 GMT ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here.[[more]] If you have a question or seek advice please click here to contact us.   (35 words in article) http://www.itilnews.com/index.php?pagename=ITIL_FAQ_Overview http://www.itilnews.com/index.php?pagename=ITIL_FAQ_Overview Mon, 29 Jan 2007 19:27:00 GMT More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a "Program". An example of such an implementation would be the introduction of ITIL (409 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Implementation__Some_Guidance http://www.itilnews.com/index.php?pagename=ITIL_Implementation__Some_Guidance Tue, 3 Jun 2008 11:43:00 GMT Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of (3900 words in article) http://www.itilnews.com/index.php?pagename=The_London_Ambulance_Service_and_implementing_ITIL http://www.itilnews.com/index.php?pagename=The_London_Ambulance_Service_and_implementing_ITIL Tue, 29 Jul 2008 15:14:00 GMT A Tailored IT Service Management Solution Enhances Quality of Patient Care   Cincinnati Children"s Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children"s is dedicated to transforming the way health care is delivered by providing care (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Case_Study_Cincinnati_Childrens_Hospital_Medical_Center_ http://www.itilnews.com/index.php?pagename=ITIL_Case_Study_Cincinnati_Childrens_Hospital_Medical_Center_ Tue, 23 Jan 2007 21:59:00 GMT At the time of the case study below I was a permanent employee of the Financial Services Company, hence the references to we (meaning IS Operations).   Financial Services Company - Potential Outsource of IT Operations   A)       Scene   It was the early (1324 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Experience http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Experience Tue, 13 Jan 2009 10:07:00 GMT As many of you are aware, the ITIL methodology provides a framework for organizations to implement Best Practice thus leading to efficiencies primarily within the IT and Business functions.   Companies are going into administration on a daily basis across all industry sectors and as the (472 words in article) http://www.itilnews.com/index.php?pagename=The_Credit_Crunch_how_can_ITIL_Help http://www.itilnews.com/index.php?pagename=The_Credit_Crunch_how_can_ITIL_Help Mon, 19 Jan 2009 12:13:00 GMT Author: Colin Mayers   The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution.  To that end I have produced both thoughts (2283 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_An_ITIL_Managers_real_life_experience http://www.itilnews.com/index.php?pagename=ITIL_news_-_An_ITIL_Managers_real_life_experience Fri, 23 Mar 2007 19:29:00 GMT Following the much reported dis-harmony from the former administrators of the ITIL accreditation services, the British Computer Society (BCS - ISEB) and Exin, towards the newly appointed ITIL examination body APM Group (APMG) an agreement has finally been reached. Each of the organisations provided press releases at the (63 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_APMG_BCS_and_EXIN_reach_agreement http://www.itilnews.com/index.php?pagename=ITIL_news_-_APMG_BCS_and_EXIN_reach_agreement Wed, 28 Feb 2007 11:45:00 GMT It does not happen often in business, but it is refreshing when an organisation holds its hands up and admits a mistake has occurred. APM Group (APMG), as the official Office of Government Commerce (OGC) accreditor for the ITIL V3 qualifications scheme, is the organisation in question. (180 words in article) http://www.itilnews.com/index.php?pagename=News_ITIL_V3_Examinations_-_We_Apologise http://www.itilnews.com/index.php?pagename=News_ITIL_V3_Examinations_-_We_Apologise Tue, 20 Nov 2007 11:15:00 GMT The benefits include:   The ease by which the examination can be completed. In the past many ITIL V2 candidates complained that they had not written essays since leaving school, as a consequence many complained of sore wrists and cramps during and at the end of (87 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Benefits http://www.itilnews.com/index.php?pagename=ITIL_Examination_Benefits Tue, 2 Oct 2007 08:31:00 GMT Over the next eighteen months ITIL Version 2 (ITIL V2) will transition into retirement, making room for ITIL Version 3 (ITIL V3) to take centre stage. Following an international survey last year the owners of ITIL, the Office of Government Commerce (OGC) in the UK, agreed that: (333 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Retirement http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Retirement Mon, 8 Feb 2010 14:53:00 GMT Given the uncertain economic times across the world and unemployment on the rise in most economies, especially the USA and the UK, does having an ITIL qualification set individuals apart and enhance their prospects of employment?   In our opinion the answer is most definitely "Yes".  (244 words in article) http://www.itilnews.com/index.php?pagename=Do_ITIL_Qualifications_aid_employment http://www.itilnews.com/index.php?pagename=Do_ITIL_Qualifications_aid_employment Mon, 29 Jun 2009 13:51:00 GMT "I have recently sat my ITIL v3 Managers Bridging course and it wasn't as bad an experience as I was expecting".   Having successfully passed the ITIL v2 Managers exam back in 2000 the prospect of sitting another ITIL exam was daunting.   The (796 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3__Managers_Bridging_Experience http://www.itilnews.com/index.php?pagename=ITIL_v3__Managers_Bridging_Experience Mon, 16 Jun 2008 18:35:00 GMT Organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations but applies to companies of all sizes.   One such way is through professional and recognised qualifications. The Information Systems Examination Board (972 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Qualifications_and_Badges http://www.itilnews.com/index.php?pagename=ITIL_Qualifications_and_Badges Mon, 15 Jan 2007 20:37:00 GMT By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known (1298 words in article) http://www.itilnews.com/index.php?pagename=Experience_of_becoming_the_MSc_in_Service_Management_ http://www.itilnews.com/index.php?pagename=Experience_of_becoming_the_MSc_in_Service_Management_ Fri, 11 Jul 2008 21:17:00 GMT New York, NY - The ITIL Expert Level is one of the most desired qualifications for IT professionals. Recent research has revealed that the ITIL Expert enhances job performance, leads to better IT Service Management implementations and is a key enabler to achieving career ambitions for IT professionals. (460 words in article) http://www.itilnews.com/index.php?pagename=ITpreneurs_ITIL_Expert_Program__Achieve_ITIL_Expert_Effectively_and_Efficiently http://www.itilnews.com/index.php?pagename=ITpreneurs_ITIL_Expert_Program__Achieve_ITIL_Expert_Effectively_and_Efficiently Tue, 22 Jun 2010 15:16:00 GMT Four date Road Show provides practical advice on implementing ITIL v3   Central London, 30 June 2010 Birmingham, 1 July 2010 Manchester, 6 July 2010 West London, 7 July 2010     Hornbill is presenting a series (454 words in article) http://www.itilnews.com/index.php?pagename=Hornbill_to_present_workshops_supporting_the_ITIL_Journey_with_luminary_Malcolm_Fry http://www.itilnews.com/index.php?pagename=Hornbill_to_present_workshops_supporting_the_ITIL_Journey_with_luminary_Malcolm_Fry Mon, 7 Jun 2010 08:52:00 GMT Service Introduction Seminar - 1 day - only £99 + VAT   A Pink Elephant Seminar in association with SMART-SIP       Date: Tuesday 13th April 2010 Location: The Studio, 7 Cannon Street, Birmingham, B2 5EP Time: 9.30—16.00 hours (491 words in article) http://www.itilnews.com/index.php?pagename=SMART_SIP_Service_Introduction_Seminar http://www.itilnews.com/index.php?pagename=SMART_SIP_Service_Introduction_Seminar Fri, 19 Mar 2010 15:41:00 GMT The 'Maintaining ISO/IEC 20000' seminar due to take place in Portsmouth in the UK on the 14th May 2008 has been re-scheduled to take place on the 4th December 2008 at the same location. The seminar aims to provide advice and guidance on ways an organization can achieve, (64 words in article) http://www.itilnews.com/index.php?pagename=UK__Maintaining_ISOIEC_20000__Rescheduled_Event http://www.itilnews.com/index.php?pagename=UK__Maintaining_ISOIEC_20000__Rescheduled_Event Fri, 16 May 2008 17:12:00 GMT Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'. (19 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Core_Publication_renamed http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Core_Publication_renamed Wed, 31 Jan 2007 12:54:00 GMT The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows:   Estrategia del Servicio PDF  ISBN 9780113312504 (161 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publication__Spanish_Translation http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publication__Spanish_Translation Thu, 8 Apr 2010 14:03:00 GMT ITIL Version 3 publishers OGC / TSO have corrected some inaccuracies in the recently launched (November 2006) ITIL V3 Study Aid "Passing your ITIL Foundation Exam".  The corrections are as follows: Page 89 6.6 SAMPLE QUESTIONS AND ANSWERS 6.6.1 Questions (159 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Corrections_to_Foundation_Study_Aid__IBSN_978-0-11-331079-1 http://www.itilnews.com/index.php?pagename=ITIL_V3_Corrections_to_Foundation_Study_Aid__IBSN_978-0-11-331079-1 Thu, 31 Jan 2008 07:26:00 GMT Published on the 15th July 2009, the ITIL V3 Guide to Software Asset Management target audience is anyone involved in the governance, management and use of software assets within an organization. contains a practical approach to the management of software assets.   Aligned with (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_3_Publication_ITIL_V3_Guide_to_Software_Asset_Management http://www.itilnews.com/index.php?pagename=ITIL_3_Publication_ITIL_V3_Guide_to_Software_Asset_Management Mon, 27 Jul 2009 08:40:00 GMT The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.   If you (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Publication_Building_an_ITIL-based_Service_Management_Department http://www.itilnews.com/index.php?pagename=ITIL_Publication_Building_an_ITIL-based_Service_Management_Department Mon, 24 Aug 2009 09:59:00 GMT Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL (161 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Lite_A_Road_Map_to_Full_or_Partial_ITIL_Implementation http://www.itilnews.com/index.php?pagename=ITIL_Lite_A_Road_Map_to_Full_or_Partial_ITIL_Implementation Mon, 19 Apr 2010 11:10:00 GMT ITIL V3 Glossary - Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         (169 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Glossary_of_Terms http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Glossary_of_Terms Mon, 18 Aug 2008 07:59:00 GMT Hot on the heels of the announcement some time ago that the owners of ITIL, (Information Technology Infrastructure Library) the OGC (Office of Government Commerce) together with the TSO (The Stationary Office) are participating in a joint venture to introduce ITIL and Prince2 into China, they have (232 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications__Chinese_Translation http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications__Chinese_Translation Fri, 9 Jul 2010 14:59:00 GMT The 'ITIL V3 Small-Scale Implementation' has been updated to reflect the Service Lifecycle approach of ITIL Version 3. Guidance is provided to smaller organizations that are either considering introducing ITIL or are looking to improve their current Service Management activities. Also included are suggested combined job roles to (75 words in article) http://www.itilnews.com/index.php?pagename=New_ITIL_V3_Publication_Small-Scale_Implementation http://www.itilnews.com/index.php?pagename=New_ITIL_V3_Publication_Small-Scale_Implementation Fri, 28 Aug 2009 10:15:00 GMT Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing (485 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Benefits http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Benefits Tue, 23 Jan 2007 21:55:00 GMT The ITIL® V3 Lifecycle has been beating the drum for a while, but SMART-SIP is revolutionising Project Management by providing a single repeatable process for the transition of all IT Services into the "Live" or "Production" environment.   SMART-SIP Ltd have produced a revolutionary new product (1035 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Service_Introduction_into_Live http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Service_Introduction_into_Live Wed, 13 Jan 2010 14:40:00 GMT The ITIL® V3 Service Transition book provides a perspective on how Strategy, Design, & Transition need to work together to successfully provide IT Services. This book points out that there are numerous interfaces between Project Management, Service Management, and other Best Practice processes, unfortunately it doesn"t provide the (1598 words in article) http://www.itilnews.com/index.php?pagename=Why_ITIL_V3_Service_Transition_does_not_paint_the_whole_picture http://www.itilnews.com/index.php?pagename=Why_ITIL_V3_Service_Transition_does_not_paint_the_whole_picture Wed, 10 Feb 2010 11:52:00 GMT We are pleased to announce that the planned upgrade to the 'shiny new server' in early July 2009, upon which ITILnews in now running, was implemented without any glitches. The upgrade was required due to the level of traffic being generated and the need for a faster and more resilient (128 words in article) http://www.itilnews.com/index.php?pagename=ITILnewscom__The_number_1_ITIL_News_Portal_site http://www.itilnews.com/index.php?pagename=ITILnewscom__The_number_1_ITIL_News_Portal_site Tue, 7 Jul 2009 09:43:00 GMT YOU have until the 24th July 2009 to complete a survey regarding the future of ITIL Version 2. The Office of Government (OGC) who own ITIL are conducting a survey regarding the ITIL Qualifications Scheme. The output from the survey will be used to discuss the future withdrawal (115 words in article) http://www.itilnews.com/index.php?pagename=The_future_of_ITIL_V2_is_in_your_hands http://www.itilnews.com/index.php?pagename=The_future_of_ITIL_V2_is_in_your_hands Tue, 7 Jul 2009 09:19:00 GMT Following on from the article regarding the UK ITIL Training Provider goes into administration, ITILnews are pleased to announce that the phoenix has arisen from the flames and New Horizons are trading again the UK marketplace with the opening of new offices in London, England.   (49 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Training_Provider_Brand_re-launches_in_the_UK http://www.itilnews.com/index.php?pagename=ITIL_Training_Provider_Brand_re-launches_in_the_UK Tue, 7 Jul 2009 09:14:00 GMT Recent figures released for January 2008 to January 2009 suggest that ITIL Version 2 Foundation, Practitioner and Managers courses are still in strong demand almost two years after the release of ITIL Version 3.   When launched ITIL Version 3 promoted the fact that ITIL Version 2 disciplines (360 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_still_worthy_of_consideration http://www.itilnews.com/index.php?pagename=ITIL_Version_2_still_worthy_of_consideration Tue, 7 Apr 2009 14:00:00 GMT Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command.   Zyrion is meeting the evolving needs of government customers to monitor an (212 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Certificate_of_Networthiness_for_BSM_and_Network_Performance_Monitoring_Solution_based_on_IT http://www.itilnews.com/index.php?pagename=US_Army_Certificate_of_Networthiness_for_BSM_and_Network_Performance_Monitoring_Solution_based_on_IT Tue, 6 Jul 2010 11:42:00 GMT This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don"t assume the reader (629 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Advice_on_responding_to_Statement_of_Service_Requirements http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Advice_on_responding_to_Statement_of_Service_Requirements Tue, 6 Apr 2010 09:32:00 GMT ITILnews.com have been made aware of the following updates to ITIL v3.[[more]]   Firstly we'd like to make it clear that this is not ITIL v4…………….!!   The ITIL version 3 update project is currently underway with updates to the five core books (Service (223 words in article) http://www.itilnews.com/index.php?pagename=ITIL_version_3_v3_Update http://www.itilnews.com/index.php?pagename=ITIL_version_3_v3_Update Tue, 2 Mar 2010 08:36:00 GMT In the UK ISEB (Information Systems Examination Board) part of the British Computer Society (BCS) are running their last public examinations for ITIL Version 2 Service Support and Service Delivery at the end of October 2009. It is believed that due to fallen numbers running such examinations is (245 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Managers_Examinations http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Managers_Examinations Tue, 1 Sep 2009 17:28:00 GMT TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The (181 words in article) http://www.itilnews.com/index.php?pagename=ITIL_outsourced_services_relationship_TechTeam_Global_and_Joy_Global http://www.itilnews.com/index.php?pagename=ITIL_outsourced_services_relationship_TechTeam_Global_and_Joy_Global Thu, 3 Jun 2010 14:46:00 GMT Are you struggling to make up your mind which ITIL V3 Intermediate course to choose simply because you might not pass the associated exam, if so help is at hand?   On 30th September 2009, two publications are launched to assist the individual undertaking an ITIL (153 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_courses_-_Help_is_at_hand http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_courses_-_Help_is_at_hand Thu, 27 Aug 2009 08:16:00 GMT If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI"s PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business). (1050 words in article) http://www.itilnews.com/index.php?pagename=ITIL_A_Project_Managers_Perspective http://www.itilnews.com/index.php?pagename=ITIL_A_Project_Managers_Perspective Thu, 20 May 2010 13:03:00 GMT 28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is (107 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_officially_introduced_into_China http://www.itilnews.com/index.php?pagename=ITIL_v3_officially_introduced_into_China Sun, 30 May 2010 08:38:00 GMT All ITIL Intermediate exams have been updated with new quality criteria.  This equates to two scenarios. The same question which has been updated to make it more comprehensible. In some cases new questions have been written from scratch. So what does this (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Intermediate_Exams http://www.itilnews.com/index.php?pagename=ITIL_v3_Intermediate_Exams Mon, 8 Mar 2010 12:16:00 GMT The global economic downturn is being blamed for the collapse of a significant UK Training Provider.   New Horizons UK franchise owned by Thunder Bay Group Limited went into administration in April 2009 owing £2.1m (approx. $3m). John Stoddard the Managing Director was unavailable for comment (115 words in article) http://www.itilnews.com/index.php?pagename=UK_ITIL_Training_Provider_goes_into_administration http://www.itilnews.com/index.php?pagename=UK_ITIL_Training_Provider_goes_into_administration Mon, 8 Jun 2009 08:20:00 GMT Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. (105 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_Managed_Service_Provider_MSP_swap http://www.itilnews.com/index.php?pagename=ITIL_and_Managed_Service_Provider_MSP_swap Mon, 24 May 2010 09:36:00 GMT From the same stable as ITIL, the Office of Government Commerce (OGC), comes the updated Prince2 2009, which is to be launched on the 16th June in London, UK. The launch event is by invitation only, but the publishers, The Stationary Office (TSO), have a live stream that (410 words in article) http://www.itilnews.com/index.php?pagename=OGC_launch_Prince2_2009 http://www.itilnews.com/index.php?pagename=OGC_launch_Prince2_2009 Mon, 15 Jun 2009 09:30:00 GMT It is now confirmed that the official launch will take place on 5th June at Vinopolis in London.  Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting.  The authors will then promote the new books by embarking (56 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour Wed, 28 Feb 2007 16:03:00 GMT The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review Wed, 17 Jan 2007 15:53:00 GMT UK based Touchpaper, the provider of ITIL Service Management software has been acquired by Avocent of the USA, for approximately $45 million. The deal was completed on 1st July 2008.   (34 words in article) http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent Tue, 8 Jul 2008 14:08:00 GMT A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support.     (39 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract Tue, 6 May 2008 08:25:00 GMT EDS (Electronic Data Systems) Asia Pac, hot on the heels of it's agreed takeover by HP (Hewlett Packard) in May for around US$14bn, has announced that it is to standardize on BMC"s Atrium Configuration Management Database (CMDB) based on ITIL, to assist with managing and monitoring people, processes (54 words in article) http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac Tue, 22 Jul 2008 22:27:00 GMT The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes. (38 words in article) http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ Tue, 20 Nov 2007 10:53:00 GMT CheckFree (USA) - Steve Olsen, Executive VP and Chief Operating Officer, with a budget of $305 million and an IT team of approximately 1000, announces one of the current top initiatives is the implementation of ITIL processes combined with the consolidation of thirteen data centers into three. (45 words in article) http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses Tue, 20 Nov 2007 10:50:00 GMT Fox IT and Global Knowledge in the UK have announced a strategic partnership to deliver IT Service Management consultancy and learning solutions. (22 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership Tue, 2 Oct 2007 08:37:00 GMT Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken.   If you wish to pre-order your copy of the publication please click here.   (38 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid Tue, 2 Oct 2007 08:35:00 GMT The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be "multiple choice" based as opposed to the existing ITIL V2 Manager"s examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis. (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice Tue, 2 Oct 2007 08:28:00 GMT Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3 (76 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course Tue, 2 Oct 2007 08:25:00 GMT In light of the release of ITIL V3, ITIL V2 publications and examinations will continue to be available beyond December 2008. Based upon demand for the "products" and regular reviews, a notice period of four to six months notice will be given to the ITIL community prior to their withdrawal. (50 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations Tue, 2 Oct 2007 08:24:00 GMT The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows:   June 2007            78% July 2007             93% August 2007        85%   The average pass rate being 84% (47 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results Tue, 2 Oct 2007 08:22:00 GMT The ITIL Consultancy, Education and Services provider Getronics is in the throws of a potential takeover.   KPN ICT Services a wholly owned subsidiary of Royal KPN announces an offer for Getronics shares. The acceptance period runs from 12th September 2007 09:00 through to 12th October (61 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over Tue, 2 Oct 2007 08:14:00 GMT Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling, (162 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure Tue, 13 Feb 2007 17:55:00 GMT The preamble and build-up to the launch of ITIL Version 3 promised much but has it lived up to those promises six months after the launch in the middle of 2007 ?   In this article ITILnews.com attempts to objectively outline some of the observations following the release of (921 words in article) http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over Thu, 31 Jan 2008 07:28:00 GMT The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked.  Companies may benefit from offers on V2 training courses if they are being offered by training providers.  V2 accreditation is still valid and the exams are (52 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams Thu, 22 Feb 2007 17:01:00 GMT The owners of ITIL, the Office of Government Commerce (OGC) have announced that the five core publications for ITIL Version 3 will be available from the 30th May 2007. The five core publications are: Service Strategy (SS) Service Design (SD) Service Transition (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date Thu, 15 Feb 2007 15:57:00 GMT Mapping of ITIL V3 with COBIT® 4.1 is planned to be be published on the ISACA website before the end of the first quarter of 2008. www.isaca.org/cobitmapping , as soon as we know we will let you know.   ISACA has a membership of 65,000 worldwide, (124 words in article) http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 Sun, 3 Feb 2008 08:45:00 GMT Jan 08   En Pointe Technologies has begun investing in ITIL and is developing talent in its services organization as it prepares for growth of its managed service capacity. For more information visit http://www.enpointe.com.   (38 words in article) http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies Sun, 3 Feb 2008 08:43:00 GMT Jan 2008    Tata Motors is currently hot on the news wires with the potential purchase of the prestigious Jaguar Cars and Land Rover from Ford Motor Company. Tata Motors looking to increase its service quality and availability have bought BMC Business Service Management (62 words in article) http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors Sun, 3 Feb 2008 08:41:00 GMT During July 2008 Xpertise, the UK based ITIL training organization announced it had made an offer to takeover Parity training also UK based. In August 2008 the Xpertise shareholders rejected the resolution after it had received a takeover approach.   Privately owned QA-IQ specified (124 words in article) http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity Mon, 8 Dec 2008 13:29:00 GMT by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth   Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to (316 words in article) http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth Mon, 26 Mar 2007 20:58:00 GMT Integration Technologies Group- ITG (USA) announces its flagship product Centre Version 4.6.3 has successfully met the minimum functional criteria for ITIL processes and has been awarded the PinkVerify Service Support certification designating the software as ITIL compatible. For more information, visit www.itgonline.com (41 words in article) http://www.itilnews.com/index.php?pagename=News_-_Integration_Technologies_Group_announces_flagship_Centre_Version http://www.itilnews.com/index.php?pagename=News_-_Integration_Technologies_Group_announces_flagship_Centre_Version Fri, 30 Nov 2007 15:20:00 GMT Fujitsu Siemens - Announces the introduction of a complete services package for its BladeFrame system. The Solution Contract Blade Frame services package includes remote support as well as scheduled maintenance for the system and virtualization software based on the ITIL. For more information, visit: http://www.fujitsu-siemens.com/ (45 words in article) http://www.itilnews.com/index.php?pagename=NEWS_-_Fujitsu_Siemens_announces_complete_services_package_for_BladeFrame_system http://www.itilnews.com/index.php?pagename=NEWS_-_Fujitsu_Siemens_announces_complete_services_package_for_BladeFrame_system Fri, 30 Nov 2007 15:11:00 GMT LiveTime Software announces it is partnering with Harlock Srl, based in Milan Italy.   Harlock will be a reseller for the ITIL compliant Web 2.0 Service Management software.   For more information, visit: www.livetime.com and www.harlock.biz (40 words in article) http://www.itilnews.com/index.php?pagename=News_-_LiveTime_Software_partners_with_Harlock_Srl http://www.itilnews.com/index.php?pagename=News_-_LiveTime_Software_partners_with_Harlock_Srl Fri, 30 Nov 2007 15:07:00 GMT APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are (195 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates Fri, 23 May 2008 17:26:00 GMT Singapore"s tertiary institution, the Republic Polytechnic have teamed up with BMC Software to offer students an Information Technology Service Management (ITSM) diploma. Students will be introduced to best practices including ITIL. The diploma has been introduced as a direct result of the IT skills shortage in Singapore and Asia Pacific for (66 words in article) http://www.itilnews.com/index.php?pagename=News_Republic_Polytechnic_BMC_Software_Information_Technology_Service_Management http://www.itilnews.com/index.php?pagename=News_Republic_Polytechnic_BMC_Software_Information_Technology_Service_Management Fri, 16 Nov 2007 16:02:00 GMT Nigeria: The United Bank of Africa (UBA) announces it is to provide ITIL training to its technology staff, inline with the training provided by other leading banks in America and Europe.   (37 words in article) http://www.itilnews.com/index.php?pagename=News_Nigeria_United_Bank_of_Africa_ITIL_training http://www.itilnews.com/index.php?pagename=News_Nigeria_United_Bank_of_Africa_ITIL_training Fri, 16 Nov 2007 15:59:00 GMT The following information is for the period from January 2008 to January 2009:   ITIL Version 2 Examinations taken   FOUNDATION PRACTITIONER MANAGERS 107850 (150 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_and_Version_3_Examinations_undertaken http://www.itilnews.com/index.php?pagename=ITIL_Version_2_and_Version_3_Examinations_undertaken Fri, 13 Mar 2009 13:29:00 GMT The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is where you can gather information and have your say. If there is anything we have missed, let us know and we will put it up for everyone. If (436 words in article) http://www.itilnews.com/index.php?pagename=ITILnews_Europe_Home_Page http://www.itilnews.com/index.php?pagename=ITILnews_Europe_Home_Page Mon, 25 Sep 2006 10:58:00 GMT We welcome your feedback and suggestions of ways to improve this site for the good of the ITIL community.[[more]]   Please feel free to send us an e-mail via info@itilnews.com or click here to use the contact page.   (42 words in article) http://www.itilnews.com/index.php?pagename=contact_itilnews http://www.itilnews.com/index.php?pagename=contact_itilnews Wed, 17 Jan 2007 08:28:00 GMT You can add or remove your e-mail address from our ITIL e-letter mailing list by using one of the links below.   This will initiate your local e-mail client, and will allow you to send an e-mail from your local e-mail client to our subscriptions e-mail account, and the (144 words in article) http://www.itilnews.com/index.php?pagename=remove_from_mailing_list http://www.itilnews.com/index.php?pagename=remove_from_mailing_list Tue, 15 Jun 2010 14:10:00 GMT A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005 (664 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_or_ITIL_Version_3 http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_or_ITIL_Version_3 Fri, 27 Oct 2006 08:43:00 GMT ITIL v3 is about to be updated!!.  However these are only minor updates according to the OGC and therefore a "new edition" will be produced based on feedback from the ITIL community and not a new version of ITIL.   A Change Management approach has been (203 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications_Latest_Updates_September_2009 http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications_Latest_Updates_September_2009 Wed, 23 Sep 2009 08:34:00 GMT Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below:   (All links below are from http://www.best-management-practice .com)   (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publications_Updates http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publications_Updates Tue, 22 Jul 2008 22:31:00 GMT Each of the 'core' publications will have a consistent structure with the base structure as follows: Introduction Overview Context Purpose Usage Principles of best practice Process fundamentals Methods, practices and tools (212 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Core_Publications_Structure http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Core_Publications_Structure Fri, 27 Oct 2006 08:47:00 GMT The bedrock of ITIL v3 is comprised of five publications, which together are referred to as the ITIL Core books or publications. The five titles are: Service Strategy A view of ITIL that aligns business and IT so that each brings out (352 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3__What_are_the_ITIL_Core_Books_or_Publications http://www.itilnews.com/index.php?pagename=ITIL_v3__What_are_the_ITIL_Core_Books_or_Publications Fri, 16 Jul 2010 17:47:00 GMT Spring through to the Autumn 2006 sees the delivery of the ITIL Refresh products that support the "core" volumes. The products will be web-based and freely available although it has been suggested that they may require a licence! The products are:   · Integrated ITIL process maps (308 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_A__Supporting_Guidance http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_A__Supporting_Guidance Fri, 27 Oct 2006 08:50:00 GMT Autumn through to the Winter 2006 sees the delivery of the five ITIL Refresh "core" volumes or publications. The details of the "core" publications are as follows   · Service Strategies (SS) - focussed on the alignment of the business and IT, primarily the publication brings the (784 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_B__Core_Publications http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_B__Core_Publications Fri, 27 Oct 2006 08:52:00 GMT No dates as yet have been published for this tranche, although proposed titles include:   · Pocket guides · Case studies · ITIL practice working templates, for example Business Cases · Governance methods · Certification based study aids (41 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_C__Complementary_products http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_C__Complementary_products Fri, 27 Oct 2006 08:53:00 GMT Summer 2007 expect to see a publication aimed at providing introductory guidance to senior executives with regards to ITIL. Primarily this volume is dependant upon the completion of the "core" publications, as it summarizes the ITIL concepts and outlines the benefits of adopting it. The key feature will (74 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_D__Executive_introduction_to_Service_Management http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_D__Executive_introduction_to_Service_Management Fri, 27 Oct 2006 08:55:00 GMT ITIL Refresh Board - High-level decisions regarding the scope and development of ITIL Version 3 is provided by the ITIL Refresh Board. The following individuals comprise of the Board: Carol Hulm - ISEB Janine Eves - TSO Jenny Dugmore - ISO/IEC (758 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_ITIL_Version_3_Governance http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_ITIL_Version_3_Governance Tue, 31 Oct 2006 11:59:00 GMT The following is not a definitive list, but hopefully conveys some of the fundamental benefits, if we have missed any benefits that you believe should be included then please let us know. A documented approach Global recognition Accredited educational companies (183 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_what_are_the_benefits_of_ITIL http://www.itilnews.com/index.php?pagename=itil_faq_what_are_the_benefits_of_ITIL Wed, 17 Jan 2007 07:37:00 GMT No organization is the same as a consequence ITIL disciplines and function cannot be implemented in the sequence as they appear in the ITIL Service Support and ITIL Service Delivery books. To determine a sequence, which is applicable to your organization the following options are suggested: Speak (215 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_itil_where_do_you_start http://www.itilnews.com/index.php?pagename=itil_faq_itil_where_do_you_start Wed, 17 Jan 2007 07:36:00 GMT Whether one is considering implementing one of the ITIL Service Management processes or undertaking a full ITIL implementation it is imperative to obtain Management commitment and buy-in as far up the organization as possible. Fundamentally, it demonstrates and provides commitment to the initiative, which if the commitment is (122 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_what_do_you_think_is_key_to_implementing_ITIL_successfully http://www.itilnews.com/index.php?pagename=itil_faq_what_do_you_think_is_key_to_implementing_ITIL_successfully Wed, 17 Jan 2007 07:35:00 GMT The adoption of ITIL provides the opportunity for an organization to become more cost efficient and effective through the improvement of existing and the introduction of new process and disciplines. Most organizations are probably undertaking elements of the Information Technology Infrastructure Library (ITIL), but more often than not (345 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_why_adopt_ITIL http://www.itilnews.com/index.php?pagename=itil_faq_why_adopt_ITIL Wed, 17 Jan 2007 07:34:00 GMT We have developed ITILnews.com to provide a portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL and ISO/IEC 20000.   We aim to provide open and honest opinion on matters within the industry, kindle debate and assist (402 words in article) http://www.itilnews.com/index.php?pagename=about_itilnews http://www.itilnews.com/index.php?pagename=about_itilnews Tue, 4 Aug 2009 16:43:00 GMT The Events and Webinars section will enable you to access information regarding ITIL and Service Management globally.    Many vendors and organisations run events and webinars to either sell their products or share their knowledge so why re-invent the wheel?.   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Events_and_Webinars_Overview http://www.itilnews.com/index.php?pagename=ITIL_Events_and_Webinars_Overview Tue, 23 Jan 2007 22:12:00 GMT End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the (1046 words in article) http://www.itilnews.com/index.php?pagename=Brief_history_of_the_Information_Technology_Infrastructure_Library http://www.itilnews.com/index.php?pagename=Brief_history_of_the_Information_Technology_Infrastructure_Library Sat, 27 Jan 2007 17:11:00 GMT The Office of Government Commerce (OGC) in the UK made a somewhat low-key request between 8th November and 9th December 2006 for volunteers, to review the ITIL Version 3 "core publications" (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service (295 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3__Public_Review http://www.itilnews.com/index.php?pagename=ITIL_Version_3__Public_Review Mon, 19 Feb 2007 22:28:00 GMT This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course (568 words in article) http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management Mon, 7 Apr 2008 21:20:00 GMT ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the (410 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction Fri, 9 Mar 2007 08:30:00 GMT During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of "Governance" according to ITIL is:   Ensuring (573 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Governance_during_a_challenging_global_economic_climate http://www.itilnews.com/index.php?pagename=ITIL_Governance_during_a_challenging_global_economic_climate Tue, 27 Jan 2009 22:21:00 GMT ITILnews editor comment: Following the publication of an article on ITILnews we are pleased that one of out readers has decided to expand the article by sharing his experiences of working with ITIL in practice. I hope you find the response from Colin Mayers, an ITIL Manager, Red (2842 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Practitioner_response_to_article_ITIL_Governance_during_a_challenging_global_economic_climate http://www.itilnews.com/index.php?pagename=ITIL_Practitioner_response_to_article_ITIL_Governance_during_a_challenging_global_economic_climate Tue, 25 Aug 2009 17:13:00 GMT An IT partnership with "the Business" is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the "mystic of IT" does not wash so well as it (1350 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_The_Missing_Link http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_The_Missing_Link Sun, 1 Apr 2007 21:59:00 GMT As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently (658 words in article) http://www.itilnews.com/index.php?pagename=change_management http://www.itilnews.com/index.php?pagename=change_management Mon, 9 Oct 2006 14:42:00 GMT Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and (119 words in article) http://www.itilnews.com/index.php?pagename=PATCH_MANAGEMENT_-_CHANGE_CONFIGURATION_AND_RELEASE_OR_SOMETHING_MORE http://www.itilnews.com/index.php?pagename=PATCH_MANAGEMENT_-_CHANGE_CONFIGURATION_AND_RELEASE_OR_SOMETHING_MORE Mon, 7 Apr 2008 21:29:00 GMT How many times have "projects" just been "thrown over the wall" into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention?   The answer is "lots".   Most organizations follow or rather claim they follow, the Prince2 Project (426 words in article) http://www.itilnews.com/index.php?pagename=Project_Management_and_The_Wall http://www.itilnews.com/index.php?pagename=Project_Management_and_The_Wall Mon, 29 Jun 2009 13:59:00 GMT By Hank Marquis, www.itsmsolutions.com   The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide (602 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Outage_Analysis_SOA_in_7_Steps http://www.itilnews.com/index.php?pagename=ITIL_Service_Outage_Analysis_SOA_in_7_Steps Tue, 20 May 2008 09:00:00 GMT The publication in English of the core ITIL Version 3 books is on target for the 30th May 2007. Over the next six months the following translated versions will appear: Brazilian Portuguese French German Japanese Spanish (Castilian and Latin American) (81 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Publications_ http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Publications_ Tue, 8 May 2007 16:14:00 GMT The ITIL Version 3 core publications have been translated in to both German and Japanese and are available as PDF (Portable Document Format). The complete set of the core publications can be purchased or as individual volumes.   The book entitled "Introduction to the ITIL Service (75 words in article) http://www.itilnews.com/index.php?pagename=Latest_ITIL_Version_3_Publications http://www.itilnews.com/index.php?pagename=Latest_ITIL_Version_3_Publications Mon, 16 Feb 2009 11:52:00 GMT For organizations that wish to embark on the ISO/IEC 20000 journey they often have difficulty in deciding the scope of certification, which is not uncommon.   It appears there are no hard and fast rules or guidelines to determine how wide or deep the scope must (314 words in article) http://www.itilnews.com/index.php?pagename=Scoping_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=Scoping_ISOIEC_20000 Tue, 14 Jul 2009 10:02:00 GMT The adoption of ISO/IEC 20000 is a considerable investment by any organization in time, resources and ultimately costs.   To assist Senior Management in making an informed decision on whether to commission the ISO/IEC 20000 route a work book is available entitled:   (127 words in article) http://www.itilnews.com/index.php?pagename=Considering_ISOIEC_20000_adoption http://www.itilnews.com/index.php?pagename=Considering_ISOIEC_20000_adoption Sat, 20 Jun 2009 14:09:00 GMT EXIN as part of its IT Service Management according to ISO/IEC 20000 qualification program which consists of a Foundation exam, five Professional exams will be accompanied by a lapel pin / badge for those who successfully pass the examinations. The program is split into two tracks. The first track is (126 words in article) http://www.itilnews.com/index.php?pagename=EXIN_ISOIEC_20000_lapel_pins http://www.itilnews.com/index.php?pagename=EXIN_ISOIEC_20000_lapel_pins Mon, 7 Jun 2010 09:15:00 GMT There are numerous articles and books that cover the various aspects of ISO 20000 but there are few that provide details as where you can find the names of those organizations that are currently certified.   There are in fact in excess of four hundred (156 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__Who_are_the_certified_organizations http://www.itilnews.com/index.php?pagename=ISOIEC_20000__Who_are_the_certified_organizations Fri, 4 Sep 2009 09:55:00 GMT The itSMF ISO/IEC 20000 Consultant course and exam is being withdrawn.   This will be replaced by a new 'ISO/IEC 20000 Practitioner' course and exam which will place more emphasis on achieving the ISO/IEC 20000 Standard and what delegates need to do to attain this. (206 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Update_March_2010 http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Update_March_2010 Fri, 26 Mar 2010 09:30:00 GMT The ITIL Badges live on.  Gone are the days of the green Foundation, blue Practitioners and red Managers badges.  They have been replaced with the various pastel colours and shades below.     ITIL® v3 badges from left to right: Foundation, Capability, Lifecycle, (198 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Badges_-_Pearly_Kings_and_Queens http://www.itilnews.com/index.php?pagename=ITIL_v3_Badges_-_Pearly_Kings_and_Queens Mon, 19 Jan 2009 12:18:00 GMT Now that ITIL version 3 is well established, with ITIL v3 Foundation, ITIL v3 Foundation Bridging, ITIL v3 Managers Bridging and ITIL Expert courses being run by the Accredited Training Organizations (ATOs).  What is the value of the old Practitioner courses or in v3 speak the Intermediate and (261 words in article) http://www.itilnews.com/index.php?pagename=What_is_the_value_of_ITIL_v3_Intermediate_or_Lifecycle_Courses http://www.itilnews.com/index.php?pagename=What_is_the_value_of_ITIL_v3_Intermediate_or_Lifecycle_Courses Fri, 28 Aug 2009 09:08:00 GMT Authors : Jenny Dugmore and Sharon Taylor, March 2008     Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an "Alignment White Paper" and contains a table that identifies the (90 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 Tue, 6 May 2008 08:48:00 GMT Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an "Alignment White Paper" providing a comparison between (97 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL_Sound_Guidance_White_Paper_PDF http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL_Sound_Guidance_White_Paper_PDF Tue, 6 May 2008 08:45:00 GMT A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_downloads_ITIL_V3_Intro_Overview http://www.itilnews.com/index.php?pagename=ITIL_downloads_ITIL_V3_Intro_Overview Tue, 20 Nov 2007 11:07:00 GMT To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the free ITIL download (PDF) please click the phrase: ITIL (59 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Foundation_Sample_Examination_Paper http://www.itilnews.com/index.php?pagename=ITIL_v3_Foundation_Sample_Examination_Paper Tue, 13 Jul 2010 10:59:00 GMT The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.   (117 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_Explained http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_Explained Tue, 13 Jul 2010 10:51:00 GMT As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May (162 words in article) http://www.itilnews.com/index.php?pagename=The_Lost_World_Of_Problem_Management_by_Karen_Ferris http://www.itilnews.com/index.php?pagename=The_Lost_World_Of_Problem_Management_by_Karen_Ferris Mon, 24 May 2010 09:44:00 GMT Cool Web Site Listings www.freelinksdirectory.net EnglishMinute.com (11 words in article) http://www.itilnews.com/index.php?pagename=Cool_Web_Site_Listings http://www.itilnews.com/index.php?pagename=Cool_Web_Site_Listings Tue, 13 Jul 2010 11:45:00 GMT Listed on: Website submission   SEO friendly web directory of top sites & blogs organized by topic into categories and presented according to relevance of website. Submit your website free.   (34 words in article) http://www.itilnews.com/index.php?pagename=dmegs http://www.itilnews.com/index.php?pagename=dmegs Tue, 13 Jul 2010 11:39:00 GMT (1 words in article) http://www.itilnews.com/index.php?pagename=backlink_to_diroot http://www.itilnews.com/index.php?pagename=backlink_to_diroot Sat, 8 Dec 2007 17:23:00 GMT We use Free Press Release to announce selected articles to the wider community.   If you have ITIL related news to promote, please send it to us, and we can issue it to a number of press release services on your behalf.   (45 words in article) http://www.itilnews.com/index.php?pagename=Free_Press_Release http://www.itilnews.com/index.php?pagename=Free_Press_Release Sat, 27 Sep 2008 08:08:00 GMT Thank you for visiting ITILnews.com.   Please use the menu on the left to navigate the site.   (21 words in article) http://www.itilnews.com/index.php?pagename=link-builder http://www.itilnews.com/index.php?pagename=link-builder Sat, 22 Mar 2008 09:40:00 GMT digg_url = 'WEBSITE_URL'; digg_bgcolor = '#ff9900'; digg_skin = 'compact'; digg_window = 'new'; (21 words in article) http://www.itilnews.com/index.php?pagename=DIGG http://www.itilnews.com/index.php?pagename=DIGG Fri, 14 Dec 2007 09:55:00 GMT The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has (669 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Exam_Languages http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Exam_Languages Wed, 7 Jul 2010 15:42:00 GMT A three level structure for qualifications has been proposed as follows: Basic Level - equating to ITIL Version 2 Foundation qualification; Management and Capability Level -  replacing the ITIL V2 Practitioner and Manager qualifications Advanced Level  The levels are built (185 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Qualifications http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Qualifications Tue, 8 May 2007 16:18:00 GMT The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. (711 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Courses_Structure_and_Qualifications http://www.itilnews.com/index.php?pagename=ITIL_V3_Courses_Structure_and_Qualifications Tue, 2 Oct 2007 09:23:00 GMT The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated "credit" scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications (115 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Quick_Reference_Guide http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Quick_Reference_Guide Tue, 2 Oct 2007 09:16:00 GMT All course trainers considering delivering the ITIL V3 Managers Bridge course were required to attend the Managers Bridge course, sit the 20 questions multiple-choice exam and achieve a minimum pass mark of 16 questions to enable them to qualify to deliver the course themselves. Not all passed and (191 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Managers_Bridge_course_update http://www.itilnews.com/index.php?pagename=ITIL_V3_Managers_Bridge_course_update Thu, 31 Jan 2008 07:20:00 GMT The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure.   Although produced in 2008 it still remains relatively current and up to date.   Pages ten and eleven (136 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_brochure_free_PDF_download http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_brochure_free_PDF_download Mon, 19 Jul 2010 13:55:00 GMT At last a decision has been made regarding the names of the various ITIL certification levels above or beyond the ITIL Foundation.   Following the ITIL Foundation we have the ITIL Intermediates, then the ITIL Expert followed by the ITIL Master.  The following revised diagram has (320 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme__Latest_diagrams http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme__Latest_diagrams Mon, 16 Jun 2008 18:43:00 GMT (Nov 07) 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment (266 words in article) http://www.itilnews.com/index.php?pagename=Computer_Associates_Sample_300_CIO_and_IT_executives http://www.itilnews.com/index.php?pagename=Computer_Associates_Sample_300_CIO_and_IT_executives Wed, 21 Nov 2007 15:51:00 GMT 61% believe having staff trained in ITIL gave businesses a competitive edge. 66% not ready to implement ITIL V3 although did plan to implement in the future. 17% had set timescales for implementing ITIL Version (73 words in article) http://www.itilnews.com/index.php?pagename=News_ILX_Ltd_Survey_UK_Directors_and_Senior_Managers_ http://www.itilnews.com/index.php?pagename=News_ILX_Ltd_Survey_UK_Directors_and_Senior_Managers_ Tue, 20 Nov 2007 10:58:00 GMT by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT (376 words in article) http://www.itilnews.com/index.php?pagename=Credit_crunch_hits_public_sector_IT_hiring http://www.itilnews.com/index.php?pagename=Credit_crunch_hits_public_sector_IT_hiring Sun, 8 Jun 2008 14:17:00 GMT We are on the lookout for ITIL related surveys, so we can collate and present them all in one place.  Let us know if you come across any.... (28 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Surveys http://www.itilnews.com/index.php?pagename=ITIL_Surveys Sun, 3 Feb 2008 09:42:00 GMT A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has (145 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Desk_-_Survey http://www.itilnews.com/index.php?pagename=ITIL_Service_Desk_-_Survey Mon, 8 Dec 2008 11:58:00 GMT Numara Software, Inc independent two year research states: Although 50,000 copies of ITIL Version 3 were sold within the first few weeks of its release in June 2007 less than 10 percent of companies are actually aware of ITIL as a best practice framework and are adopting (155 words in article) http://www.itilnews.com/index.php?pagename=Research_ITIL_Adoption http://www.itilnews.com/index.php?pagename=Research_ITIL_Adoption Mon, 19 Jan 2009 12:24:00 GMT December 2008, Compuware conducted a survey of 107 IT professionals in Australia, 49 percent stated they had already adopted the ITIL V3 Service Operation component - the component most in common with ITIL V2.   In a similar survey conducted a year earlier, the results found (102 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_adoption http://www.itilnews.com/index.php?pagename=ITIL_V3_adoption Fri, 16 Jan 2009 08:17:00 GMT ITIL V3 Glossary - Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         Danish Translation (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Glossary http://www.itilnews.com/index.php?pagename=ITIL_Glossary Sat, 24 Feb 2007 11:04:00 GMT The Examination Institute for Information Science (EXIN) has signed an agreement with APM Group (APMG), the international body that accredits organizations whom provide education and certification in ITIL, to translate examinations and sample examinations for ITIL Version 3 into the Japanese language.   Initially focusing on the ITIL (81 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3__Japanese_Exams http://www.itilnews.com/index.php?pagename=ITIL_V3__Japanese_Exams Tue, 6 May 2008 08:38:00 GMT Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   (206 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes Tue, 6 May 2008 08:28:00 GMT As the first anniversary of the launch of ITIL Version 3 is at the end of May 2008, we offer an opinion regarding the ITIL Version 2 and Version 3 courses.   As the ITIL certification scheme continues to be refined the ITIL Version 3 Foundation course is drawn (438 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_V2_Foundation_Courses http://www.itilnews.com/index.php?pagename=ITIL_V3_and_V2_Foundation_Courses Tue, 27 May 2008 15:25:00 GMT The following information may vary between Examination Institutes and Accreditted Training Providers. For specific details please contact your Accrediited Training Provider or Examination Institutes.   The Accreditted Training Provider that organized your examination will provide you with a result paper and, if you passed, an official (264 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Exam_Results__Timescales_and_Certificates http://www.itilnews.com/index.php?pagename=ITIL_Exam_Results__Timescales_and_Certificates Thu, 3 Jun 2010 07:09:00 GMT Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses.   The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release, (309 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_Courses__Service_Capability http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_Courses__Service_Capability Mon, 17 Nov 2008 14:06:00 GMT ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates   The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has (63 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme_-_Names_Agreed http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme_-_Names_Agreed Fri, 23 May 2008 17:13:00 GMT Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes_Links http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes_Links Fri, 16 May 2008 17:02:00 GMT Authors : Jenny Dugmore and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 Tue, 27 May 2008 15:20:00 GMT Authors : Machteld Meijer, Mark Smalley and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between ITIL V3 and (91 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL Tue, 27 May 2008 15:15:00 GMT You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site.   Your press release will remain on the site for as long as you would like, only moving down the list as additional releases (241 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Press_Release_Service http://www.itilnews.com/index.php?pagename=ITIL_Press_Release_Service Wed, 19 Aug 2009 08:08:00 GMT Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training (776 words in article) http://www.itilnews.com/index.php?pagename=Online_Mentored_Learning_Training_will_Save_Enterprises_Thousands_in_ITIL_V3_Training_Costs http://www.itilnews.com/index.php?pagename=Online_Mentored_Learning_Training_will_Save_Enterprises_Thousands_in_ITIL_V3_Training_Costs Tue, 3 Jun 2008 09:06:00 GMT FORT LAUDERDALE, FL - December 1, 2009 - ITSM Academy announced today they are now Licensed by the Florida Department of Education, Commission on Independent Education, as a Career School with the ability to grant occupational IT Service Management (ITSM) diplomas. ITSM Academy's program is the first of (643 words in article) http://www.itilnews.com/index.php?pagename=ITSM_Academy_Becomes_Only_Career_School_Licensed_to_Grant_Occupational_ITSM_Diplomas http://www.itilnews.com/index.php?pagename=ITSM_Academy_Becomes_Only_Career_School_Licensed_to_Grant_Occupational_ITSM_Diplomas Mon, 8 Feb 2010 15:01:00 GMT  Welcome to the ITILnews.com e-letter.  Our principle aim is to share information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library, version 2, version 3 and beyond...  Trying to be different from other ITIL websites, we aim to offer information that can benefit (501 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_06_2010 http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_06_2010 Sat, 29 May 2010 12:13:00 GMT The ITIL Version 2 exams are available in the following languages:   FOUNDATION PRACTITIONER MANAGER English US English Danish Dutch German International (110 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Exam_Languages http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Exam_Languages Mon, 9 Mar 2009 10:46:00 GMT A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the (213 words in article) http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_2009 http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_2009 Wed, 7 Apr 2010 10:25:00 GMT UCS Solutions, the largest IT outsourcing company specialising in the South African retail market, is proud to announce their ISO/IEC 20000 certification. This makes UCS Solutions 1 of 500 companies worldwide to be ISO/IEC 20000 certified and only the 2nd company in South Africa to achieve this major (562 words in article) http://www.itilnews.com/index.php?pagename=UCS_Solutions_achieves_ISO_IEC_20000_Certification http://www.itilnews.com/index.php?pagename=UCS_Solutions_achieves_ISO_IEC_20000_Certification Tue, 6 Jul 2010 11:36:00 GMT Vendors selected as a "Cool Vendor" for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner "Cool Vendor in BPM" report (1). Gartner, (820 words in article) http://www.itilnews.com/index.php?pagename=ICCM_is_Named_Cool_Vendor http://www.itilnews.com/index.php?pagename=ICCM_is_Named_Cool_Vendor Tue, 4 May 2010 18:51:00 GMT Outlines delivering Service Value Management strategy to drive adoption and value into IT Service Management initiatives   30 June, 2009 - Axios Systems, the world"s leading provider of IT Service Management (ITSM) solutions, today announced its strategy for 2009 and beyond, outlining plans to significantly expand (950 words in article) http://www.itilnews.com/index.php?pagename=AXIOS_SYSTEMS_SETS_AGENDA_WITH_SERVICE_VALUE_MANAGEMENT_VISION http://www.itilnews.com/index.php?pagename=AXIOS_SYSTEMS_SETS_AGENDA_WITH_SERVICE_VALUE_MANAGEMENT_VISION Tue, 30 Jun 2009 18:16:00 GMT London, UK, February 3nd, 2009   Leading Welsh Housing Association has selected ICCM"s Service Management software to support its use of ITIL® best practice processes. After conducting a full market assessment, Cadarn opted for ICCM"s e-Service Desk for its cost benefits, full ITIL® alignment, flexibility and (535 words in article) http://www.itilnews.com/index.php?pagename=ICCM_wins_Service_Desk_contract_with_Cadarn_Housing_Group http://www.itilnews.com/index.php?pagename=ICCM_wins_Service_Desk_contract_with_Cadarn_Housing_Group Tue, 10 Feb 2009 16:56:00 GMT PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of (487 words in article) http://www.itilnews.com/index.php?pagename=PROLIN_ITSM_as_a_Service_Launches_Smart_Client_7_for_HP_Service_Desk http://www.itilnews.com/index.php?pagename=PROLIN_ITSM_as_a_Service_Launches_Smart_Client_7_for_HP_Service_Desk Thu, 20 May 2010 12:50:00 GMT Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider   Atlanta, Ga. - August 26, 2009 - PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite (615 words in article) http://www.itilnews.com/index.php?pagename=PMG_Delivers_Record_Revenues_Despite_Economy http://www.itilnews.com/index.php?pagename=PMG_Delivers_Record_Revenues_Despite_Economy Thu, 10 Sep 2009 08:58:00 GMT The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and (781 words in article) http://www.itilnews.com/index.php?pagename=The_Current_State_of_ITIL_Adoption_and_Implementation_IBM_Global_Business_Services http://www.itilnews.com/index.php?pagename=The_Current_State_of_ITIL_Adoption_and_Implementation_IBM_Global_Business_Services Thu, 1 Jul 2010 07:58:00 GMT IT departments are realising the importance of a Service Catalogue, but the business still needs to be convinced   United Kingdom, 20 January, 2010 - Axios Systems, the world"s leading provider of IT Service Management (ITSM) solutions, including the assyst software, today reveals the results of (733 words in article) http://www.itilnews.com/index.php?pagename=SIXTY_FOUR_PERCENT_OF_ORGANISATIONS_IMPLEMENTING_A_SERVICE_CATALOGUE_IN_THE_NEXT_6_MONTHS http://www.itilnews.com/index.php?pagename=SIXTY_FOUR_PERCENT_OF_ORGANISATIONS_IMPLEMENTING_A_SERVICE_CATALOGUE_IN_THE_NEXT_6_MONTHS Mon, 8 Feb 2010 13:37:00 GMT Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider   Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT (594 words in article) http://www.itilnews.com/index.php?pagename=PMG_Expands_Role_of_Service_Catalog_to_Automate_the_IT_Aspect_of_Employee_Lifecycle_Management http://www.itilnews.com/index.php?pagename=PMG_Expands_Role_of_Service_Catalog_to_Automate_the_IT_Aspect_of_Employee_Lifecycle_Management Mon, 29 Mar 2010 09:43:00 GMT New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. [LiveTime Service Management Appliance] Newport Beach, CA - February 17, 2009 - (436 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_ships_new_ITIL_Service_Desk_hardware_appliance_with_ZFS_MySQL_Enterprise_and_PostgreSQL http://www.itilnews.com/index.php?pagename=LiveTime_ships_new_ITIL_Service_Desk_hardware_appliance_with_ZFS_MySQL_Enterprise_and_PostgreSQL Mon, 23 Feb 2009 10:09:00 GMT Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes.   PRS for Music, the not-for-profit membership organisation that collects royalty fees from music users on behalf of writers and publishers, is extending its use of Hornbill"s Supportworks ITSM Enterprise (997 words in article) http://www.itilnews.com/index.php?pagename=PRS_for_Music_tunes_into_shared_service_desk_to_support_ITIL_adoption_with_Hornbills_Supportworks_IT http://www.itilnews.com/index.php?pagename=PRS_for_Music_tunes_into_shared_service_desk_to_support_ITIL_adoption_with_Hornbills_Supportworks_IT Fri, 9 Jul 2010 12:16:00 GMT LiveTime's ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.   Newport Beach, CA - September 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released a new version of its best (383 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk Fri, 5 Sep 2008 17:13:00 GMT London, UK, January 2009   Nottinghamshire Fire & Rescue Service (NFRS) embarks on ICCM's ITIL® consultancy services and training to ensure their IT systems are effectively supporting NFRS staff with their vision of keeping the Nottinghamshire public safe. ICCM provides industry recognised Service Management consultancy, training (642 words in article) http://www.itilnews.com/index.php?pagename=ICCM_Solutions_help_Nottinghamshire_Fire__Rescue_Service_to_become_ITIL_aligned http://www.itilnews.com/index.php?pagename=ICCM_Solutions_help_Nottinghamshire_Fire__Rescue_Service_to_become_ITIL_aligned Fri, 23 Jan 2009 17:55:00 GMT Van Haren Publishing launched today its new Online service: Best Practice Online. The first offering is the full official ITIL content available as an Online subscription. The prices are Euros 9,95 per annum for each book of the series -- or Euros 49 per annum for the full (276 words in article) http://www.itilnews.com/index.php?pagename=Van_Haren_Publishing_launches_new_Best_Practice_Online_service http://www.itilnews.com/index.php?pagename=Van_Haren_Publishing_launches_new_Best_Practice_Online_service Fri, 20 Mar 2009 10:36:00 GMT The Woodland Trust based in the United Kingdom requires a volunteer ITIL Specialist to assist them with developing and implementing ITIL.   Please read through the job specification below and if you meet the requirements please click on the link and complete the Woodland Trust volunteer form. You (334 words in article) http://www.itilnews.com/index.php?pagename=UK_Woodland_Trust_needs_an_ITIL_Mentor_-_Can_you_help http://www.itilnews.com/index.php?pagename=UK_Woodland_Trust_needs_an_ITIL_Mentor_-_Can_you_help Fri, 18 Jun 2010 09:17:00 GMT London, November 9th, 2009 - ICCM Solutions today announced that Tesco PLC, the largest British retailer and the world"s third largest retailer, has chosen ICCM"s e-Service Desk to help align their Global IT infrastructure and improve IT Customer Services.   ICCM"s globally recognised IT Service Management (429 words in article) http://www.itilnews.com/index.php?pagename=Tesco_Selects_ICCM_to_Enhance_Global_IT_Service_Management_Infrastructure http://www.itilnews.com/index.php?pagename=Tesco_Selects_ICCM_to_Enhance_Global_IT_Service_Management_Infrastructure Fri, 13 Nov 2009 14:49:00 GMT Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less. (441 words in article) http://www.itilnews.com/index.php?pagename=www_ITILnews_com_for_Simple_free_practical_ITIL_knowledge_and_news http://www.itilnews.com/index.php?pagename=www_ITILnews_com_for_Simple_free_practical_ITIL_knowledge_and_news Fri, 11 Jun 2010 10:08:00 GMT At the beginning of the millennium a considerable amount of interest was shown around IT Service Management. Microsoft Corporation was no exception and having explored the world recognized that ITIL owned by the British Government was a good sound foundation. Microsoft developed a proprietary product based upon ITIL (189 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_Microsoft_Operational_Framework_4_MOF_4 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_Microsoft_Operational_Framework_4_MOF_4 Mon, 8 Jun 2009 08:22:00 GMT To assist with understanding the somewhat overly complicated ITIL Version 3 qualification scheme a free tool has been produced to enable the individual to calculate the number of credits associated with the courses already undertaken and also provide suggestions on future courses to consider. To access the tool click on (61 words in article) http://www.itilnews.com/index.php?pagename=Free_ITIL_Tool_-_ITIL_V3_Course_Credits_Calculator_and_Planner http://www.itilnews.com/index.php?pagename=Free_ITIL_Tool_-_ITIL_V3_Course_Credits_Calculator_and_Planner Mon, 24 Nov 2008 16:25:00 GMT The Stationary Office (TSO) in the UK has announced the official ITIL Version 3 Glossary of Terms has been translated into French and is available to download for free subject to agreement to the terms of use by clicking here (opens site in a new window). (45 words in article) http://www.itilnews.com/index.php?pagename=News_-_Free_ITIL_V3_download http://www.itilnews.com/index.php?pagename=News_-_Free_ITIL_V3_download Fri, 30 Nov 2007 15:04:00 GMT Why not send a Virginia Hayward Christmas Hamper to your ITIL friends or colleagues this year?  There are styles and prices to suit every taste and budget ! [[more]]   Click here to view the range.   (43 words in article) http://www.itilnews.com/index.php?pagename=Christmas_Hamper_Offer_for_ITILnews_visitors http://www.itilnews.com/index.php?pagename=Christmas_Hamper_Offer_for_ITILnews_visitors Sat, 13 Dec 2008 13:16:00 GMT The ITIL Directory of ITIL Suppliers, ITIL Products and ITIL People (an ITIL vendors list) is being developed and will be launched in 2010.    GET YOUR ITIL RELATED BUSINESS LISTED FOR FREE   A beta version is now being rolled out now for potential advertisers to test (179 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Directory_of_Suppliers_Products_and_People http://www.itilnews.com/index.php?pagename=ITIL_Directory_of_Suppliers_Products_and_People Tue, 4 Aug 2009 16:34:00 GMT Target Audience   The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. (296 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Continual_Service_Improvement_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Continual_Service_Improvement_Certificate Mon, 9 Mar 2009 10:25:00 GMT Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in (279 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Operation_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Operation_Certificate Mon, 9 Mar 2009 10:23:00 GMT Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and (287 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Transition_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Transition_Certificate Mon, 9 Mar 2009 10:20:00 GMT Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved (297 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Design_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Design_Certificate Mon, 9 Mar 2009 10:15:00 GMT Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in (303 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Strategy_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Strategy_Certificate Mon, 9 Mar 2009 10:12:00 GMT Target Audience   The target group of the ITIL Version 3 Certificate in Planning, Protection and Optimization is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 3 Foundation Bridge certificate and who wish to (475 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Planning_Protection_and_Optimization_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Planning_Protection_and_Optimization_Certificate Mon, 9 Mar 2009 10:35:00 GMT Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Release, Control and Validation is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 2 Foundation plus the ITIL Version 3 (532 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Release_Control_and_Validation_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Release_Control_and_Validation_Certificate Mon, 9 Mar 2009 10:32:00 GMT Target Audience   The target group of the ITIL Certificate in Service Offerings and Agreements is: Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher (559 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Service_Offerings_and_Agreements_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Service_Offerings_and_Agreements_Certificate Mon, 9 Mar 2009 10:30:00 GMT Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Operational Support and Analysis Certificate is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 2 Foundation plus the ITIL (646 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Operational_Support_and_Analysis_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Operational_Support_and_Analysis_Certificate Mon, 9 Mar 2009 10:28:00 GMT Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Managing Across the Lifecycle Certificate is: Individuals who require a business and management level understanding of the ITIL Version 3 core Lifecycle and how it may be implemented to enhance (389 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Expert_Certificate_Managing_Across_the_Lifecycle_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Expert_Certificate_Managing_Across_the_Lifecycle_Certificate Mon, 9 Mar 2009 10:37:00 GMT Target Audience   The target group of the ITIL Version 3 Foundation certificate in IT Service Management is drawn from: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service (323 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Foundation_Certificate_in_IT_Service_Management http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Foundation_Certificate_in_IT_Service_Management Mon, 9 Mar 2009 10:50:00 GMT Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The (672 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_-_Service_Level_and_Supplier_Management http://www.itilnews.com/index.php?pagename=ITIL_V3_-_Service_Level_and_Supplier_Management Mon, 26 Apr 2010 08:28:00 GMT Supplier Management plays a key role in Service Management.  It manages Suppliers, typically third party, although some can be internal suppliers, and services they provide to the client.  The aim is to ensure quality, consistency and value for money, in other words, at the right price.   (464 words in article) http://www.itilnews.com/index.php?pagename=What_is_Supplier_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Supplier_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:36:00 GMT The development of ISO/IEC 20000 began in the UK with the IT Service Management Forum (itSMF) funding and supporting the development and launch of the British Standards Institute (BSI) BS15000 in 2000. In 2005 BS15000 was superseded by what we refer today as ISO/IEC 20000. The International standard (197 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship Wed, 16 Apr 2008 17:54:00 GMT April 2008 - Following the announcement by the British Computer Society"s Information Systems Examination Board (ISEB) that the ISO/IEC 20000 Foundation examination is now available as of the 1st April 2008, the IT community finds itself waiting for an 'accredited course provider' to come forward to deliver the (137 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Foundation__Hold_your_horses http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Foundation__Hold_your_horses Wed, 16 Apr 2008 17:51:00 GMT Previously ISO/IEC 20000 examinations were administered by the itSMF in the UK. Both ISEB, part of the British Computer Society (BCS) in the UK and Exin in Holland are now preparing to launch ISO/IEC 20000 examinations. In this article we explore the offerings from EXIN.   (280 words in article) http://www.itilnews.com/index.php?pagename=Exin_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=Exin_and_ISOIEC_20000 Wed, 16 Apr 2008 17:39:00 GMT Washington DC, April 2008 - Exin have launched the ISO/IEC 20000 IT Service Management Qualification program beginning with the ISO/IEC 20000 Foundation level. The event was attended by representatives from the IT industry including IT experts and training providers. (41 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Examinations_available_in_the_USA http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Examinations_available_in_the_USA Wed, 16 Apr 2008 17:37:00 GMT A somewhat lame and unenthusiatic announcement has been issued to say that an ISO working group is beginning the revision programme for the Service Management standard. The announcement eludes to an expectation that 'an effective liaison between the ITIL Refresh developers to ensure a continuing alignment to the (129 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Updated_to_reflect_ITIL_Version_3 http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Updated_to_reflect_ITIL_Version_3 Tue, 8 May 2007 16:16:00 GMT It was not always ISO/IEC 20000. Considerable time and effort was invested by the IT Service Management Forum (itSMF) based in the United Kingdom. The itSMF provided the funding and support for the development and launch of the British Standards Institute (BSI) BSI 5000 in 2000. BS 15000 (190 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship Tue, 17 Jun 2008 19:40:00 GMT The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition "parts" to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to (272 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Expands http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Expands Mon, 9 Jun 2008 10:33:00 GMT The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.   (343 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Shalls_and_Shoulds http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Shalls_and_Shoulds Mon, 18 Aug 2008 10:18:00 GMT In excess of two hundred organizations around the globe have followed the route to becoming ISO 20000 certified. This article attempts to trace out the steps that an organization may expect to follow in an attempt to become ISO/IEC 20000 certified.   Baseline Current Capabilities   (961 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Certification http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Certification Mon, 12 Jan 2009 10:08:00 GMT Advertising opportunities on ITILnews.com include the following packages which are subject to change without notice, depending on any agreements we may be negotiating at the time of your enquiry.     1) Banner advert at the top of the home page (only the home page). (767 words in article) http://www.itilnews.com/index.php?pagename=Advertising_Opportunities_on_ITILnews http://www.itilnews.com/index.php?pagename=Advertising_Opportunities_on_ITILnews Thu, 1 Apr 2010 16:12:00 GMT A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business.   It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values.  Service Portfolio Management (SPM) enables (316 words in article) http://www.itilnews.com/index.php?pagename=What_is_Service_Portfolio_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Service_Portfolio_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:47:00 GMT Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply "pipe dreams", "nice to have" or ideas for the future. The Portfolio is (445 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Portfolio_and_Lifecycle http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Portfolio_and_Lifecycle Fri, 16 Apr 2010 12:53:00 GMT Demand Management plays a key role in Service Management.  It aligns supply with demand and tries to forecast the "sale" of products as closely as possible.   Service Operation is impossible if there is no demand for products or services as there will be nothing to (308 words in article) http://www.itilnews.com/index.php?pagename=What_is_Demand_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Demand_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:47:00 GMT Introduction   The official definition of an ITIL Service Catalogue is:   (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio (1622 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Catalogue_How_to_produce_a_Service_Catalogue http://www.itilnews.com/index.php?pagename=ITIL_Service_Catalogue_How_to_produce_a_Service_Catalogue Tue, 27 Jan 2009 12:43:00 GMT The itSMF UK Conference 2009 is upon us in Birmingham. Reading through the speakers the overwhelming theme seems to be based on the Service Catalogue.   Depending upon where you are on your ITIL journey Service Catalogue and Service Level Management is a key component to (291 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_and_Service_Catalogue http://www.itilnews.com/index.php?pagename=ITIL_v3_and_Service_Catalogue Mon, 9 Nov 2009 11:01:00 GMT The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names (126 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Business_Service_Catalogue http://www.itilnews.com/index.php?pagename=ITIL_v3_Business_Service_Catalogue Mon, 12 Apr 2010 08:09:00 GMT If you have information to share regarding Service Catalogue Management, please leave your comments below or contact ITILnews.com   (20 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Catalogue_Management http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Catalogue_Management Mon, 10 May 2010 14:30:00 GMT Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like "bun-fights" you may need to (320 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Technical_Service_Catalogue_Multi-Suppliers http://www.itilnews.com/index.php?pagename=ITIL_V3_Technical_Service_Catalogue_Multi-Suppliers Fri, 14 May 2010 14:39:00 GMT ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL (1170 words in article) http://www.itilnews.com/index.php?pagename=service_level_management http://www.itilnews.com/index.php?pagename=service_level_management Wed, 11 Oct 2006 14:41:00 GMT ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for (364 words in article) http://www.itilnews.com/index.php?pagename=Consider_OLAs_as_well_as_SLAs http://www.itilnews.com/index.php?pagename=Consider_OLAs_as_well_as_SLAs Mon, 7 Apr 2008 21:41:00 GMT Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA. (371 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Availability_formula_for_Service_Level_Agreements http://www.itilnews.com/index.php?pagename=ITIL__Availability_formula_for_Service_Level_Agreements Mon, 18 Aug 2008 09:45:00 GMT If you have information to share regarding Service Level Management, please leave your comments below or contact ITILnews.com   (20 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Level_Management http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Level_Management Mon, 10 May 2010 14:30:00 GMT Information Security Management in this digital age plays a key role in Service Management.  It must align itself with IT Security and Business Security in order to ensure that information security across the organisation is controlled and managed.   The Information Security Management process includes: (321 words in article) http://www.itilnews.com/index.php?pagename=What_is_Information_Security_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Information_Security_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:31:00 GMT Transition planning and support defines the planning and coordination of resources in order to deliver the specification of the Service Design.  Risks and issues are managed effectively through this process.   There are a number of activities for Transition Planning, these include: Set (172 words in article) http://www.itilnews.com/index.php?pagename=Transition_Planning_and_Support http://www.itilnews.com/index.php?pagename=Transition_Planning_and_Support Mon, 10 May 2010 14:48:00 GMT Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes. (893 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_-_What_is_in_a_Name http://www.itilnews.com/index.php?pagename=ITIL_v3_-_What_is_in_a_Name Tue, 20 Jul 2010 10:21:00 GMT Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management__Configuration_Item_Attributes http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management__Configuration_Item_Attributes Mon, 30 Jun 2008 09:01:00 GMT Cost pressures combined with the commercial real estate prices and the off-shoring of specific job functions has contributed to the increase in the number of premises available for lease or purchase in most city centres and highways.   What has changed?   The Fortune 500 in (655 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_and_Home-Workers http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_and_Home-Workers Mon, 26 Mar 2007 11:08:00 GMT Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it (2006 words in article) http://www.itilnews.com/index.php?pagename=ITIL_configuration_management http://www.itilnews.com/index.php?pagename=ITIL_configuration_management Fri, 13 Oct 2006 08:21:00 GMT The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes (1154 words in article) http://www.itilnews.com/index.php?pagename=ITIL_release_management http://www.itilnews.com/index.php?pagename=ITIL_release_management Fri, 13 Oct 2006 08:21:00 GMT Service Validation and Testing defines the testing of services during the Service Transition phase.  This will ensure that new or changed services are fit for purpose (this is known as utility) and fit for use (this is known as warranty).   Service Validation and Testing"s goal (277 words in article) http://www.itilnews.com/index.php?pagename=Service_Validation_and_Testing http://www.itilnews.com/index.php?pagename=Service_Validation_and_Testing Mon, 10 May 2010 14:48:00 GMT Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis (1148 words in article) http://www.itilnews.com/index.php?pagename=Knowledge_Management_The_ITIL_Quality_Management_Aspect http://www.itilnews.com/index.php?pagename=Knowledge_Management_The_ITIL_Quality_Management_Aspect Thu, 8 Jul 2010 07:26:00 GMT The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle.   In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing (373 words in article) http://www.itilnews.com/index.php?pagename=What_is_Knowledge_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Knowledge_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:49:00 GMT Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The (193 words in article) http://www.itilnews.com/index.php?pagename=What_is_Event_Management http://www.itilnews.com/index.php?pagename=What_is_Event_Management Tue, 1 Jun 2010 14:23:00 GMT The ITIL definitions for an 'Event' and 'Event Management':   Event - A change of state that has significance for the management of a Configuration Item or IT Service.   Event Management - The process responsible for managing Events throughout their lifecycle.   (152 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Event_Management_and_the_Service_Desk http://www.itilnews.com/index.php?pagename=ITIL_v3_Event_Management_and_the_Service_Desk Mon, 10 May 2010 14:27:00 GMT As ITIL has evolved over the years it has become apparent that certain activities that are undertaken do not benefit from following the well documented ITIL Change Management process every time. In fact if this was the case then ITIL would simply be dismissed as bureaucratic. (191 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Request_Fulfillment http://www.itilnews.com/index.php?pagename=ITIL_v3_Request_Fulfillment Mon, 10 May 2010 14:28:00 GMT Access Management - The process responsible for allowing Users to make use of IT Services, data or other Assets. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring only authorized Users are able to access / modify the Assets.   Access Management is (481 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Access_Management http://www.itilnews.com/index.php?pagename=ITIL_v3_Access_Management Mon, 10 May 2010 14:29:00 GMT The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the (336 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Incident_and_Problem_Management_-_Continuous_Improvements http://www.itilnews.com/index.php?pagename=ITIL_Incident_and_Problem_Management_-_Continuous_Improvements Tue, 10 Mar 2009 17:12:00 GMT The motivation to write this article came from reading "How many light bulbs does it take to change the world?" - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce (893 words in article) http://www.itilnews.com/index.php?pagename=Could_it_be_the_end_of_the_Personal_Computer_as_we_know_it http://www.itilnews.com/index.php?pagename=Could_it_be_the_end_of_the_Personal_Computer_as_we_know_it Sun, 30 May 2010 11:17:00 GMT Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the "Act" in the "Plan-Do-Check-Act" approach provided by the Deming cycle.   The introduction of ITIL into any organization is not prescriptive and consequently is (208 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Process_Owners_-_Continuous_Improvements http://www.itilnews.com/index.php?pagename=ITIL_Process_Owners_-_Continuous_Improvements Mon, 9 Mar 2009 09:59:00 GMT "It's time we aligned IT with the business" is a common cry heard around the data center, especially near budget time. For most IT managers, this means that their business counterparts don't quite understand how IT spending creates business value. IT staff feel as if they're seen as administrative overhead, (2488 words in article) http://www.itilnews.com/index.php?pagename=Performance_Metrics_for_Data_Center_Effectiveness_Efficiency_and_Agility http://www.itilnews.com/index.php?pagename=Performance_Metrics_for_Data_Center_Effectiveness_Efficiency_and_Agility Tue, 15 Jan 2008 10:55:00 GMT The Service Reporting process reports on the results achieved both operationally and strategically. It also reports on any developments related to Service Level Agreements such as hitting various targets, like availability.   Its purpose is to provide information to both IT and the business in order (291 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Reporting_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Reporting_from_an_ITIL_perspective Mon, 10 May 2010 14:46:00 GMT Introduction   I hate the word "holistic", it conjures up images of questionable medical techniques involving scented candles and crystals.   But when it comes to describing how Business Intelligence implementation should be approached, holistic fits the bill perfectly.   An overall (1708 words in article) http://www.itilnews.com/index.php?pagename=Wall_to_Wall_Business_Intelligence_Stopping_Valuable_Information_Falling_Through_the_Gaps http://www.itilnews.com/index.php?pagename=Wall_to_Wall_Business_Intelligence_Stopping_Valuable_Information_Falling_Through_the_Gaps Fri, 23 Jul 2010 16:45:00 GMT The Service Measurement process has very close and obvious links to the Service Reporting process.  Base lining is vital in ensuring that the reports produced are meaningful to those who receive and that they provide value.  Without a base line there is no solid foundation upon (336 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Measurement_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Measurement_from_an_ITIL_perspective Mon, 10 May 2010 14:46:00 GMT The Continual Service Improvement (CSI) process or 7 Step Improvement process explains how to measure and report on service improvement.  There are close links between this process and the Plan, Do, Check, Act cycle which should feed into the Service Improvement Plan or SIP.   It (260 words in article) http://www.itilnews.com/index.php?pagename=7_Step_Improvement_process_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=7_Step_Improvement_process_from_an_ITIL_perspective Mon, 10 May 2010 14:46:00 GMT With the help of Feedburner, you can now put the latest ITILnews articles on your web site for your visitors to read.   Cut and paste this code into your web page and test and ensure any spaces are removed;   <script type="text/javascript" src="http://feeds.feedburner.com/ITILNew sMostRecent?format=sigpro&nItems=10" (96 words in article) http://www.itilnews.com/index.php?pagename=Put_ITILnews_onto_your_web_site http://www.itilnews.com/index.php?pagename=Put_ITILnews_onto_your_web_site Tue, 1 Jun 2010 15:10:00 GMT We are always looking for good quality ITIL oriented web sites to exchange web site links with....   Web site link exchanges benefits each web site, and also the ITIL community as a whole, because the ITIL resources available to them are made more accessible.   If (362 words in article) http://www.itilnews.com/index.php?pagename=Link_exchange_with_ITILNews http://www.itilnews.com/index.php?pagename=Link_exchange_with_ITILNews Tue, 1 Jun 2010 13:12:00 GMT Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation.   When Consulting, Customers ask "what is the secret to a successful ITIL implementation"?  The answer is not rocket science but (403 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Back_to_basics_People_Process_and_Technology http://www.itilnews.com/index.php?pagename=ITIL__Back_to_basics_People_Process_and_Technology Tue, 27 May 2008 20:34:00 GMT ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet?   Many companies globally have implemented and are implementing ITIL be it version 2 or version 3.  Companies from both Public and Private sectors have started their journeys in (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_IT_Service_Management_-_Do_you_believe_the_hype http://www.itilnews.com/index.php?pagename=ITIL_-_IT_Service_Management_-_Do_you_believe_the_hype Mon, 24 Aug 2009 10:04:00 GMT Given the recent events in the UK with regards the severe weather, many companies may think more seriously about "enabling" their employees to work from home.   News articles have said that many workers who couldn"t work from home just "had the day off".  This would (330 words in article) http://www.itilnews.com/index.php?pagename=Home_working_a_viable_option http://www.itilnews.com/index.php?pagename=Home_working_a_viable_option Mon, 16 Feb 2009 11:54:00 GMT I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short (707 words in article) http://www.itilnews.com/index.php?pagename=A_great_time_to_be_in_or_invest_in_ITIL http://www.itilnews.com/index.php?pagename=A_great_time_to_be_in_or_invest_in_ITIL Fri, 14 May 2010 14:46:00 GMT