ITILNews http://www.itilnews.com/index.php (C) ITILNews Service Strategy Service Generation As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone.  Nowadays there are iPhones, iPads, Kindles, (609 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Delivery_Bring_Your_Own_Device_BYOD http://www.itilnews.com/index.php?pagename=ITIL_Service_Delivery_Bring_Your_Own_Device_BYOD Tue, 24 May 2011 10:07:00 GMT Service Strategy Service Generation Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period.   (318 words in article) http://www.itilnews.com/index.php?pagename=ITIL__What_are_the_Service_Sourcing_Considerations http://www.itilnews.com/index.php?pagename=ITIL__What_are_the_Service_Sourcing_Considerations Fri, 12 Nov 2010 09:40:00 GMT Service Strategy Service Generation A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business.   It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values.  Service Portfolio Management (SPM) enables (316 words in article) http://www.itilnews.com/index.php?pagename=What_is_Service_Portfolio_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Service_Portfolio_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:47:00 GMT Service Strategy Service Generation Demand Management plays a key role in Service Management.  It aligns supply with demand and tries to forecast the 'sale' of products as closely as possible.   Service Operation is impossible if there is no demand for products or services as there will be nothing to (308 words in article) http://www.itilnews.com/index.php?pagename=What_is_Demand_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Demand_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:47:00 GMT Service Strategy Service Generation Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is (445 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Portfolio_and_Lifecycle http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Portfolio_and_Lifecycle Fri, 16 Apr 2010 12:53:00 GMT Service Strategy Service Generation Increased user numbers and demands for new technologies have caused the costs of IT Services to grow faster than other costs and are perceived as high and inflexible. The complex nature of Accounting for IT usage often leads to dissatisfaction and questionable 'value for money' of the services (492 words in article) http://www.itilnews.com/index.php?pagename=financial_management http://www.itilnews.com/index.php?pagename=financial_management Fri, 13 Oct 2006 08:22:00 GMT Service Design Service Catalogue Management Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is (466 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Availability_Percentage_and_what_the_percentages_actually_mean_in_reality http://www.itilnews.com/index.php?pagename=ITIL_Availability_Percentage_and_what_the_percentages_actually_mean_in_reality Thu, 16 Dec 2010 18:52:00 GMT Service Design Service Catalogue Management Discussions on appropriate Information Security for SME's There is increasing pressure building from legislation (for example Data Protection in the UK/EU) and industry Regulations (for example Payment Card Industry - Data Security Standard abbreviated as PCI-DSS) to affect Small and Medium Enterprises (SME's) that previously only really (663 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Information_Security_for_SMEs_-_Your_Assistance_Required http://www.itilnews.com/index.php?pagename=ITIL_Information_Security_for_SMEs_-_Your_Assistance_Required Mon, 9 Aug 2010 08:39:00 GMT Service Design Service Catalogue Management Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to (321 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Technical_Service_Catalogue_Multi-Suppliers http://www.itilnews.com/index.php?pagename=ITIL_V3_Technical_Service_Catalogue_Multi-Suppliers Fri, 14 May 2010 14:39:00 GMT Service Design Service Catalogue Management Supplier Management plays a key role in Service Management.  It manages Suppliers, typically third party, although some can be internal suppliers, and services they provide to the client.  The aim is to ensure quality, consistency and value for money, in other words, at the right price.   (464 words in article) http://www.itilnews.com/index.php?pagename=What_is_Supplier_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Supplier_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:36:00 GMT Service Design Service Catalogue Management Information Security Management in this digital age plays a key role in Service Management.  It must align itself with IT Security and Business Security in order to ensure that information security across the organisation is controlled and managed.   The Information Security Management process includes: (321 words in article) http://www.itilnews.com/index.php?pagename=What_is_Information_Security_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Information_Security_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:31:00 GMT Service Design Service Catalogue Management If you have information to share regarding Service Catalogue Management, please leave your comments below or contact ITILnews.com   (20 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Catalogue_Management http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Catalogue_Management Mon, 10 May 2010 14:30:00 GMT Service Design Service Catalogue Management If you have information to share regarding Service Level Management, please leave your comments below or contact ITILnews.com   (20 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Level_Management http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Level_Management Mon, 10 May 2010 14:30:00 GMT Service Design Service Catalogue Management Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The (672 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_-_Service_Level_and_Supplier_Management http://www.itilnews.com/index.php?pagename=ITIL_V3_-_Service_Level_and_Supplier_Management Mon, 26 Apr 2010 08:28:00 GMT Service Design Service Catalogue Management The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names (126 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Business_Service_Catalogue http://www.itilnews.com/index.php?pagename=ITIL_v3_Business_Service_Catalogue Mon, 12 Apr 2010 08:09:00 GMT Service Design Service Catalogue Management The itSMF UK Conference 2009 is upon us in Birmingham. Reading through the speakers the overwhelming theme seems to be based on the Service Catalogue.   Depending upon where you are on your ITIL journey Service Catalogue and Service Level Management is a key component to (291 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_and_Service_Catalogue http://www.itilnews.com/index.php?pagename=ITIL_v3_and_Service_Catalogue Mon, 9 Nov 2009 11:01:00 GMT Service Design Service Catalogue Management Introduction   The official definition of an ITIL Service Catalogue is:   (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio (1622 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Catalogue_How_to_produce_a_Service_Catalogue http://www.itilnews.com/index.php?pagename=ITIL_Service_Catalogue_How_to_produce_a_Service_Catalogue Tue, 27 Jan 2009 12:43:00 GMT Service Design Service Catalogue Management Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA. (371 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Availability_formula_for_Service_Level_Agreements http://www.itilnews.com/index.php?pagename=ITIL__Availability_formula_for_Service_Level_Agreements Mon, 18 Aug 2008 09:45:00 GMT Service Design Service Catalogue Management ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for (364 words in article) http://www.itilnews.com/index.php?pagename=Consider_OLAs_as_well_as_SLAs http://www.itilnews.com/index.php?pagename=Consider_OLAs_as_well_as_SLAs Mon, 7 Apr 2008 21:41:00 GMT Service Design Service Catalogue Management The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and (760 words in article) http://www.itilnews.com/index.php?pagename=availability_management http://www.itilnews.com/index.php?pagename=availability_management Fri, 13 Oct 2006 08:22:00 GMT Service Design Service Catalogue Management ITIL Capacity Management is responsible for ensuring the capacity of IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner. To enable ITIL Capacity Management to achieve its responsibilities it undertakes various activities including:   The monitoring of performance and (901 words in article) http://www.itilnews.com/index.php?pagename=capacity_management http://www.itilnews.com/index.php?pagename=capacity_management Fri, 13 Oct 2006 08:22:00 GMT Service Design Service Catalogue Management Organisations are now nearly always dependent on IT services in order to support their business practices and to provide goods and services to their customers. This increased dependency on IT means that services need to be protected from extended unavailability. This is where IT Service Continuity Management (ITSCM) fits in. It (2013 words in article) http://www.itilnews.com/index.php?pagename=IT_service_continuity_management http://www.itilnews.com/index.php?pagename=IT_service_continuity_management Fri, 13 Oct 2006 08:22:00 GMT Service Design Service Catalogue Management ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL (1170 words in article) http://www.itilnews.com/index.php?pagename=service_level_management http://www.itilnews.com/index.php?pagename=service_level_management Wed, 11 Oct 2006 14:41:00 GMT Service Transition Change Management The complimentary reports provided by goitil are based on the experiences of ITIL qualified service management professionals. They illustrate best practice and practical implementation of the ITIL framework in real life business situations and are offered complimentary to the ITIL theory to assist you in implementing it in (1135 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_-_Starting_with_Asset http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_-_Starting_with_Asset Mon, 13 Dec 2010 14:08:00 GMT Service Transition Change Management One of the ITILnews community have sent in the following question:   "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for (413 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Validation_and_Testing_A_Question_Answered http://www.itilnews.com/index.php?pagename=ITIL_Service_Validation_and_Testing_A_Question_Answered Mon, 6 Dec 2010 14:28:00 GMT Service Transition Change Management The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community.  Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface (829 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_Business_Information_Requirements http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_Business_Information_Requirements Tue, 16 Nov 2010 16:31:00 GMT Service Transition Change Management ITIL Change Management    Following the article 'MIR - The Key' this article is a further step in the same direction to discuss the content and use of Management Information Reporting (MIR). It may be read as a stand alone article or as one of the series that (3060 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_Management_Information_Reporting_MIR http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_Management_Information_Reporting_MIR Mon, 11 Oct 2010 09:42:00 GMT Service Transition Change Management The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the (134 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_Process_Roles_and_Responsibilities http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_Process_Roles_and_Responsibilities Mon, 20 Sep 2010 10:45:00 GMT Service Transition Change Management At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise.   % of software licenses used (589 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Suggested_Service_Asset_and_Configuration_Management_KPIs http://www.itilnews.com/index.php?pagename=ITIL_Suggested_Service_Asset_and_Configuration_Management_KPIs Fri, 17 Sep 2010 12:48:00 GMT Service Transition Change Management At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise.   Number of software defects in production Number of bugs or software (148 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Suggested_Release_and_Deployment_KPIs http://www.itilnews.com/index.php?pagename=ITIL_v3_Suggested_Release_and_Deployment_KPIs Mon, 6 Sep 2010 11:33:00 GMT Service Transition Change Management At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize.   % of outage due to changes (planned unavailability) (683 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Suggested_Change_Management_KPIs http://www.itilnews.com/index.php?pagename=ITIL_v3_Suggested_Change_Management_KPIs Mon, 6 Sep 2010 11:17:00 GMT Service Transition Change Management Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests.   The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which (145 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_Change_Request_Evaluation_Check_List http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_Change_Request_Evaluation_Check_List Tue, 3 Aug 2010 09:43:00 GMT Service Transition Change Management Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes. (893 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_-_What_is_in_a_Name http://www.itilnews.com/index.php?pagename=ITIL_v3_-_What_is_in_a_Name Tue, 20 Jul 2010 10:21:00 GMT Service Transition Change Management Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis (1148 words in article) http://www.itilnews.com/index.php?pagename=Knowledge_Management_The_ITIL_Quality_Management_Aspect http://www.itilnews.com/index.php?pagename=Knowledge_Management_The_ITIL_Quality_Management_Aspect Thu, 8 Jul 2010 07:26:00 GMT Service Transition Change Management The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle.   In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing (373 words in article) http://www.itilnews.com/index.php?pagename=What_is_Knowledge_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Knowledge_Management_from_an_ITIL_perspective Mon, 10 May 2010 14:49:00 GMT Service Transition Change Management Transition planning and support defines the planning and coordination of resources in order to deliver the specification of the Service Design.  Risks and issues are managed effectively through this process.   There are a number of activities for Transition Planning, these include: Set (172 words in article) http://www.itilnews.com/index.php?pagename=Transition_Planning_and_Support http://www.itilnews.com/index.php?pagename=Transition_Planning_and_Support Mon, 10 May 2010 14:48:00 GMT Service Transition Change Management Service Validation and Testing defines the testing of services during the Service Transition phase.  This will ensure that new or changed services are fit for purpose (this is known as utility) and fit for use (this is known as warranty).   Service Validation and Testing's goal (277 words in article) http://www.itilnews.com/index.php?pagename=Service_Validation_and_Testing http://www.itilnews.com/index.php?pagename=Service_Validation_and_Testing Mon, 10 May 2010 14:48:00 GMT Service Transition Change Management ITILnews editor comment: Following the publication of an article on ITILnews we are pleased that one of out readers has decided to expand the article by sharing his experiences of working with ITIL in practice. I hope you find the response from Colin Mayers, an ITIL Manager, Red (2842 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Practitioner_response_to_article_ITIL_Governance_during_a_challenging_global_economic_climate http://www.itilnews.com/index.php?pagename=ITIL_Practitioner_response_to_article_ITIL_Governance_during_a_challenging_global_economic_climate Tue, 25 Aug 2009 17:13:00 GMT Service Transition Change Management How many times have 'projects' just been 'thrown over the wall' into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention?   The answer is 'lots'.   Most organizations follow or rather claim they follow, the Prince2 Project (426 words in article) http://www.itilnews.com/index.php?pagename=Project_Management_and_The_Wall http://www.itilnews.com/index.php?pagename=Project_Management_and_The_Wall Mon, 29 Jun 2009 13:59:00 GMT Service Transition Change Management During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is:   Ensuring (573 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Governance_during_a_challenging_global_economic_climate http://www.itilnews.com/index.php?pagename=ITIL_Governance_during_a_challenging_global_economic_climate Tue, 27 Jan 2009 22:21:00 GMT Service Transition Change Management Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management__Configuration_Item_Attributes http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management__Configuration_Item_Attributes Mon, 30 Jun 2008 09:01:00 GMT Service Transition Change Management By Hank Marquis, www.itsmsolutions.com   The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide (602 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Outage_Analysis_SOA_in_7_Steps http://www.itilnews.com/index.php?pagename=ITIL_Service_Outage_Analysis_SOA_in_7_Steps Tue, 20 May 2008 09:00:00 GMT Service Transition Change Management Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and (119 words in article) http://www.itilnews.com/index.php?pagename=PATCH_MANAGEMENT_-_CHANGE_CONFIGURATION_AND_RELEASE_OR_SOMETHING_MORE http://www.itilnews.com/index.php?pagename=PATCH_MANAGEMENT_-_CHANGE_CONFIGURATION_AND_RELEASE_OR_SOMETHING_MORE Mon, 7 Apr 2008 21:29:00 GMT Service Transition Change Management An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it (1350 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_The_Missing_Link http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_The_Missing_Link Sun, 1 Apr 2007 21:59:00 GMT Service Transition Change Management Cost pressures combined with the commercial real estate prices and the off-shoring of specific job functions has contributed to the increase in the number of premises available for lease or purchase in most city centres and highways.   What has changed?   The Fortune 500 in (655 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_and_Home-Workers http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_and_Home-Workers Mon, 26 Mar 2007 11:08:00 GMT Service Transition Change Management The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes (1154 words in article) http://www.itilnews.com/index.php?pagename=ITIL_release_management http://www.itilnews.com/index.php?pagename=ITIL_release_management Fri, 13 Oct 2006 08:21:00 GMT Service Transition Change Management Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it (2006 words in article) http://www.itilnews.com/index.php?pagename=ITIL_configuration_management http://www.itilnews.com/index.php?pagename=ITIL_configuration_management Fri, 13 Oct 2006 08:21:00 GMT Service Transition Change Management As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently (658 words in article) http://www.itilnews.com/index.php?pagename=change_management http://www.itilnews.com/index.php?pagename=change_management Mon, 9 Oct 2006 14:42:00 GMT Service Operation Event Management ** UPDATE **   The Friday 29th July 2011 Update will see the launch of the updated ITIL Core Publications, currently being referred to as ITIL 2011, but should you really rush out and buy a replacement set?   The improvement exercise (587 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v4_Simply_CSI_for_ITIL_v3 http://www.itilnews.com/index.php?pagename=ITIL_v4_Simply_CSI_for_ITIL_v3 Thu, 21 Jul 2011 13:52:00 GMT Service Operation Event Management Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take (1707 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Review_meeting_How_to_establish_a_Service_Review_Meeting http://www.itilnews.com/index.php?pagename=ITIL_Service_Review_meeting_How_to_establish_a_Service_Review_Meeting Fri, 4 Feb 2011 14:49:00 GMT Service Operation Event Management One of the ITILnews community have sent in the following question:   "When monitoring both the components and services, duplicate events can potentially be generated for the same fault - one for the component and one for the service. What is the best practice approach to (304 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_Incident_Management_-_A_Question_Answered http://www.itilnews.com/index.php?pagename=ITIL_-_Incident_Management_-_A_Question_Answered Mon, 13 Dec 2010 10:39:00 GMT Service Operation Event Management How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'.  The answer is numerous times, but the saying is spot on.   Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to (350 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Continual_Service_Improvement_-_Measurement_-_Metrics_-_KPIs_-_Stats_-_Management_Information http://www.itilnews.com/index.php?pagename=ITIL_Continual_Service_Improvement_-_Measurement_-_Metrics_-_KPIs_-_Stats_-_Management_Information Fri, 29 Oct 2010 09:39:00 GMT Service Operation Event Management Introduction   When it comes to computer systems, regardless of their size, two things are inevitable.   Firstly, as time goes on, they will need upgrading. As hardware becomes faster and memory becomes cheaper, the software houses are spending large amounts of time and money to (2232 words in article) http://www.itilnews.com/index.php?pagename=ITIL_News_-_Top_tips_for_dealing_with_major_system_failures http://www.itilnews.com/index.php?pagename=ITIL_News_-_Top_tips_for_dealing_with_major_system_failures Tue, 22 Jun 2010 11:34:00 GMT Service Operation Event Management Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The (193 words in article) http://www.itilnews.com/index.php?pagename=What_is_Event_Management http://www.itilnews.com/index.php?pagename=What_is_Event_Management Tue, 1 Jun 2010 14:23:00 GMT Service Operation Event Management Incident Management is responsible for handling all incidents.  These are classed as faults, bugs, failures or issues that have been reported by users / customers either via telephoning a Service Desk, self logging through an intranet portal or by monitoring tools.   The definition of an (303 words in article) http://www.itilnews.com/index.php?pagename=What_is_Incident_Management_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=What_is_Incident_Management_from_an_ITIL_perspective Tue, 1 Jun 2010 12:11:00 GMT Service Operation Event Management Access Management - The process responsible for allowing Users to make use of IT Services, data or other Assets. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring only authorized Users are able to access / modify the Assets.   Access Management is (481 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Access_Management http://www.itilnews.com/index.php?pagename=ITIL_v3_Access_Management Mon, 10 May 2010 14:29:00 GMT Service Operation Event Management As ITIL has evolved over the years it has become apparent that certain activities that are undertaken do not benefit from following the well documented ITIL Change Management process every time. In fact if this was the case then ITIL would simply be dismissed as bureaucratic. (191 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Request_Fulfillment http://www.itilnews.com/index.php?pagename=ITIL_v3_Request_Fulfillment Mon, 10 May 2010 14:28:00 GMT Service Operation Event Management The ITIL definitions for an 'Event' and 'Event Management':   Event - A change of state that has significance for the management of a Configuration Item or IT Service.   Event Management - The process responsible for managing Events throughout their lifecycle.   (152 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Event_Management_and_the_Service_Desk http://www.itilnews.com/index.php?pagename=ITIL_v3_Event_Management_and_the_Service_Desk Mon, 10 May 2010 14:27:00 GMT Service Operation Event Management In ITIL v3 there are now 4 functions Service desk, Technical management, Application management and IT operations management. The Service Desk, nevertheless cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class (1226 words in article) http://www.itilnews.com/index.php?pagename=Service_Support_Service_Desk http://www.itilnews.com/index.php?pagename=Service_Support_Service_Desk Fri, 13 Oct 2006 08:19:00 GMT Service Operation Event Management The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are: (817 words in article) http://www.itilnews.com/index.php?pagename=service_support_problem_management http://www.itilnews.com/index.php?pagename=service_support_problem_management Mon, 9 Oct 2006 14:42:00 GMT Service Operation Event Management This is probably the most common ITIL discipline utilised throughout Organisations regardless of the level of ITIL maturity.  The goal of ITIL Incident Management is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and (975 words in article) http://www.itilnews.com/index.php?pagename=service_support_incident_management http://www.itilnews.com/index.php?pagename=service_support_incident_management Mon, 9 Oct 2006 14:42:00 GMT Continual Service Improvement CSI Improvement Process Introduction   I hate the word 'holistic', it conjures up images of questionable medical techniques involving scented candles and crystals.   But when it comes to describing how Business Intelligence implementation should be approached, holistic fits the bill perfectly.   An overall (1708 words in article) http://www.itilnews.com/index.php?pagename=Wall_to_Wall_Business_Intelligence_Stopping_Valuable_Information_Falling_Through_the_Gaps http://www.itilnews.com/index.php?pagename=Wall_to_Wall_Business_Intelligence_Stopping_Valuable_Information_Falling_Through_the_Gaps Fri, 23 Jul 2010 16:45:00 GMT Continual Service Improvement CSI Improvement Process The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce (893 words in article) http://www.itilnews.com/index.php?pagename=Could_it_be_the_end_of_the_Personal_Computer_as_we_know_it http://www.itilnews.com/index.php?pagename=Could_it_be_the_end_of_the_Personal_Computer_as_we_know_it Sun, 30 May 2010 11:17:00 GMT Continual Service Improvement CSI Improvement Process The Service Reporting process reports on the results achieved both operationally and strategically. It also reports on any developments related to Service Level Agreements such as hitting various targets, like availability.   Its purpose is to provide information to both IT and the business in order (291 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Reporting_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Reporting_from_an_ITIL_perspective Mon, 10 May 2010 14:46:00 GMT Continual Service Improvement CSI Improvement Process The Service Measurement process has very close and obvious links to the Service Reporting process.  Base lining is vital in ensuring that the reports produced are meaningful to those who receive and that they provide value.  Without a base line there is no solid foundation upon (336 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Measurement_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Measurement_from_an_ITIL_perspective Mon, 10 May 2010 14:46:00 GMT Continual Service Improvement CSI Improvement Process The Continual Service Improvement (CSI) process or 7 Step Improvement process explains how to measure and report on service improvement.  There are close links between this process and the Plan, Do, Check, Act cycle which should feed into the Service Improvement Plan or SIP.   It (260 words in article) http://www.itilnews.com/index.php?pagename=7_Step_Improvement_process_from_an_ITIL_perspective http://www.itilnews.com/index.php?pagename=7_Step_Improvement_process_from_an_ITIL_perspective Mon, 10 May 2010 14:46:00 GMT Continual Service Improvement CSI Improvement Process The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the (336 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Incident_and_Problem_Management_-_Continuous_Improvements http://www.itilnews.com/index.php?pagename=ITIL_Incident_and_Problem_Management_-_Continuous_Improvements Tue, 10 Mar 2009 17:12:00 GMT Continual Service Improvement CSI Improvement Process Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the 'Act' in the 'Plan-Do-Check-Act' approach provided by the Deming cycle.   The introduction of ITIL into any organization is not prescriptive and consequently is (208 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Process_Owners_-_Continuous_Improvements http://www.itilnews.com/index.php?pagename=ITIL_Process_Owners_-_Continuous_Improvements Mon, 9 Mar 2009 09:59:00 GMT Continual Service Improvement CSI Improvement Process "It's time we aligned IT with the business" is a common cry heard around the data center, especially near budget time. For most IT managers, this means that their business counterparts don't quite understand how IT spending creates business value. IT staff feel as if they're seen as administrative overhead, (2488 words in article) http://www.itilnews.com/index.php?pagename=Performance_Metrics_for_Data_Center_Effectiveness_Efficiency_and_Agility http://www.itilnews.com/index.php?pagename=Performance_Metrics_for_Data_Center_Effectiveness_Efficiency_and_Agility Tue, 15 Jan 2008 10:55:00 GMT Management Tools Advice and Guidance Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: (858 words in article) http://www.itilnews.com/index.php?pagename=The_5_Key_Reasons_IT_Service_Management_Initiatives_Fail http://www.itilnews.com/index.php?pagename=The_5_Key_Reasons_IT_Service_Management_Initiatives_Fail Tue, 7 Jun 2011 08:11:00 GMT Management Tools Advice and Guidance HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.   The Magic Quadrant Report focuses on (825 words in article) http://www.itilnews.com/index.php?pagename=Axios_Systems_Positioned_in_the_2010_IT_Service_Desk_Magic_Quadrant http://www.itilnews.com/index.php?pagename=Axios_Systems_Positioned_in_the_2010_IT_Service_Desk_Magic_Quadrant Fri, 4 Feb 2011 09:53:00 GMT Management Tools Advice and Guidance Unfortunately unless you are over approximately 6 years old Santa Claus does not exist.  The same is true for an ITIL compliant toolset that does not exist either (regardless of age!).   Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa (344 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Compliant_toolsets_and_Santa_Claus http://www.itilnews.com/index.php?pagename=ITIL_Compliant_toolsets_and_Santa_Claus Wed, 22 Dec 2010 10:36:00 GMT Management Tools Advice and Guidance At ITILnews we are always looking a ways to assist our customer community. 'ITIL in Practice' provides a series of articles that share knowledge that has been acquired from implementing ITIL. We hope you find them useful and would welcome your comments back. Furthermore if you have some knowledge or experiences (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_in_Practice http://www.itilnews.com/index.php?pagename=ITIL_in_Practice Mon, 13 Dec 2010 09:33:00 GMT Management Tools Advice and Guidance The Office of Government Commerce (OGC) strongly recommend that software tool vendors speak to a Licensed Software Assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met.   The OGC announcement continues:   Following the publication of (278 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Software_Scheme__OGC_Strong_Recommendation_to_Vendors http://www.itilnews.com/index.php?pagename=ITIL_Software_Scheme__OGC_Strong_Recommendation_to_Vendors Mon, 23 Aug 2010 15:23:00 GMT Management Tools Advice and Guidance The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with (930 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Software_Endorsement_Scheme__Update http://www.itilnews.com/index.php?pagename=ITIL_v3_Software_Endorsement_Scheme__Update Tue, 13 Jul 2010 10:15:00 GMT Management Tools Advice and Guidance Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT (2406 words in article) http://www.itilnews.com/index.php?pagename=Top_Considerations_for_Moving_to_a_Cloud-based_SaaS_Delivery_Model_for_IT_Service_Management http://www.itilnews.com/index.php?pagename=Top_Considerations_for_Moving_to_a_Cloud-based_SaaS_Delivery_Model_for_IT_Service_Management Fri, 9 Jul 2010 14:35:00 GMT Management Tools Advice and Guidance The ITIL V3 Software Endorsement Scheme enables software tool vendors to submit their ITIL based software tools for assessment by a Licensed Software Assessor. Successful assessments will permit the tool vendors to use the 'ITIL Swirl' logo accompanied by the words 'Process Compliant' and either 'Bronze', 'Silver' or 'Gold', which (410 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Software_Endorsement_Scheme http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Software_Endorsement_Scheme Mon, 27 Jul 2009 08:48:00 GMT Management Tools Advice and Guidance For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme (193 words in article) http://www.itilnews.com/index.php?pagename=ITIL_tools_standard_endorsed_by_ITIL_creator_seeks_to_aid_buyers http://www.itilnews.com/index.php?pagename=ITIL_tools_standard_endorsed_by_ITIL_creator_seeks_to_aid_buyers Tue, 17 Mar 2009 10:29:00 GMT Management Tools Advice and Guidance Communication is the bedrock for all successful organisations.  Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning.   Communication is two way, both 'top down' and 'bottom up'.  (363 words in article) http://www.itilnews.com/index.php?pagename=Communication_communication_communication http://www.itilnews.com/index.php?pagename=Communication_communication_communication Mon, 2 Mar 2009 13:07:00 GMT Management Tools Advice and Guidance The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes.   When selecting the toolset for your organization it is important to remember that (1001 words in article) http://www.itilnews.com/index.php?pagename=Selecting_an_ITIL_Service_Management_Toolset http://www.itilnews.com/index.php?pagename=Selecting_an_ITIL_Service_Management_Toolset Tue, 3 Jun 2008 09:24:00 GMT Management Tools Advice and Guidance The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do (433 words in article) http://www.itilnews.com/index.php?pagename=IT_Service_Management_Toolset_Checklist http://www.itilnews.com/index.php?pagename=IT_Service_Management_Toolset_Checklist Tue, 3 Jun 2008 09:21:00 GMT Management Tools Advice and Guidance Continuing the people, process and technology theme, having the right Management Tools in place is essential.  Without having Management Information continuous process improvement becomes impossible.   As the saying goes "if you can't measure it, you can't manage it".   Integrated ITIL Service Management (153 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Overview http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Overview Mon, 9 Oct 2006 09:55:00 GMT ITIL Book Store ITIL Books Introduction   Author: itSMF UK Publisher: TSO (The Stationery Office) Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed (415 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Foundation_Handbook_2012 http://www.itilnews.com/index.php?pagename=ITIL_Foundation_Handbook_2012 Mon, 20 Feb 2012 11:33:00 GMT ITIL Book Store ITIL Books Introduction A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook.   Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus (147 words in article) http://www.itilnews.com/index.php?pagename=New_ITIL_2011_Publication_-_Foundation_Handbook http://www.itilnews.com/index.php?pagename=New_ITIL_2011_Publication_-_Foundation_Handbook Mon, 20 Feb 2012 11:21:00 GMT ITIL Book Store ITIL Books Introduction The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available shortly (October 2011). The additional volumes are provided in the following languages: Japanese - ISBN: 9780113312672 (107 words in article) http://www.itilnews.com/index.php?pagename=Latest_Translated_Publications_-_Passing_your_ITIL_Foundation_Exam http://www.itilnews.com/index.php?pagename=Latest_Translated_Publications_-_Passing_your_ITIL_Foundation_Exam Fri, 21 Oct 2011 13:53:00 GMT ITIL Book Store ITIL Books Introduction ITIL 2011 ("ITIL v4") provides the latest updates to ITIL v3.   The hardcopies of the core or lifecycle publications were made available at the end of July. On the 23rd August 2011, previously announced as 31st August, the publications will be available in PDF format. (237 words in article) http://www.itilnews.com/index.php?pagename=ITIL_2011_-_Green_Convenient_and_Giving http://www.itilnews.com/index.php?pagename=ITIL_2011_-_Green_Convenient_and_Giving Fri, 19 Aug 2011 16:04:00 GMT ITIL Book Store ITIL Books Introduction As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The (461 words in article) http://www.itilnews.com/index.php?pagename=ITIL_2011_-_High_Level_Updates http://www.itilnews.com/index.php?pagename=ITIL_2011_-_High_Level_Updates Tue, 2 Aug 2011 12:55:00 GMT ITIL Book Store ITIL Books Introduction ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007.   ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications (355 words in article) http://www.itilnews.com/index.php?pagename=ITIL_2011_-_Facts_List http://www.itilnews.com/index.php?pagename=ITIL_2011_-_Facts_List Mon, 1 Aug 2011 10:08:00 GMT ITIL Book Store ITIL Books Introduction Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to (262 words in article) http://www.itilnews.com/index.php?pagename=Building_an_ITIL-based_Service_Management_Department_PDF http://www.itilnews.com/index.php?pagename=Building_an_ITIL-based_Service_Management_Department_PDF Mon, 31 Jan 2011 08:13:00 GMT ITIL Book Store ITIL Books Introduction This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses. (227 words in article) http://www.itilnews.com/index.php?pagename=Information_Lifecycle_Support_Wisdom_Knowledge_Information_and_Data_Management_WKIDM http://www.itilnews.com/index.php?pagename=Information_Lifecycle_Support_Wisdom_Knowledge_Information_and_Data_Management_WKIDM Wed, 17 Nov 2010 10:12:00 GMT ITIL Book Store ITIL Books Introduction 2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3) (268 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Operation_Book http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Operation_Book Sat, 13 Nov 2010 09:32:00 GMT ITIL Book Store ITIL Books Introduction Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable (351 words in article) http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_-_2nd_Edition http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_-_2nd_Edition Fri, 12 Nov 2010 10:06:00 GMT ITIL Book Store ITIL Books Introduction Study Aid from the Official Publisher of ITIL   Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, (367 words in article) http://www.itilnews.com/index.php?pagename=Passing_Your_ITIL_Intermediate_Exams http://www.itilnews.com/index.php?pagename=Passing_Your_ITIL_Intermediate_Exams Fri, 12 Nov 2010 09:51:00 GMT ITIL Book Store ITIL Books Introduction Replaced by 2012 edition - click for link to new edition. (24 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Handbook http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Handbook Mon, 8 Nov 2010 10:53:00 GMT ITIL Book Store ITIL Books Introduction This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO. (212 words in article) http://www.itilnews.com/index.php?pagename=Planning_Protection_and_Optimization_-_ITIL_V3_Intermediate_Capability_Handbook http://www.itilnews.com/index.php?pagename=Planning_Protection_and_Optimization_-_ITIL_V3_Intermediate_Capability_Handbook Mon, 8 Nov 2010 10:22:00 GMT ITIL Book Store ITIL Books Introduction This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA. (217 words in article) http://www.itilnews.com/index.php?pagename=Service_Offerings_and_Agreements_-_ITIL_V3_Intermediate_Capability_Handbook http://www.itilnews.com/index.php?pagename=Service_Offerings_and_Agreements_-_ITIL_V3_Intermediate_Capability_Handbook Mon, 8 Nov 2010 10:17:00 GMT ITIL Book Store ITIL Books Introduction A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management. (465 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Planning_to_Implement_Service_Management http://www.itilnews.com/index.php?pagename=ITIL_Planning_to_Implement_Service_Management Mon, 8 Nov 2010 10:00:00 GMT ITIL Book Store ITIL Books Introduction 2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the (257 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Continual_Service_Improvement_Book http://www.itilnews.com/index.php?pagename=ITIL_v3_Continual_Service_Improvement_Book Fri, 17 Sep 2010 17:27:00 GMT ITIL Book Store ITIL Books Introduction 2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition (257 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Transition_Book http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Transition_Book Fri, 17 Sep 2010 17:25:00 GMT ITIL Book Store ITIL Books Introduction ITILnews.com are happy to be able to offer a wide range of ITIL books to buy online at the best price possible and we are adding to the titles available all the time.   You can browse the ITIL book section of ITILnews.com and add your book selections to (262 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Book_Shop_Introduction http://www.itilnews.com/index.php?pagename=ITIL_Book_Shop_Introduction Mon, 6 Sep 2010 10:21:00 GMT ITIL Book Store ITIL Books Introduction The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design (237 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Design_Book http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Design_Book Sun, 5 Sep 2010 09:57:00 GMT ITIL Book Store ITIL Books Introduction A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will (230 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Strategy_Book http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Strategy_Book Sun, 5 Sep 2010 09:51:00 GMT ITIL News Most Recent The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting (154 words in article) http://www.itilnews.com/index.php?pagename=US_Army_assisted_by_ITIL_best_practice http://www.itilnews.com/index.php?pagename=US_Army_assisted_by_ITIL_best_practice Wed, 28 Mar 2012 13:54:00 GMT ITIL News Most Recent ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive (656 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Advisory_Board_Is_it_killing_your_Business http://www.itilnews.com/index.php?pagename=ITIL_Change_Advisory_Board_Is_it_killing_your_Business Wed, 7 Mar 2012 17:56:00 GMT ITIL News Most Recent IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and (572 words in article) http://www.itilnews.com/index.php?pagename=Mixing_IT_service_management_with_real_people http://www.itilnews.com/index.php?pagename=Mixing_IT_service_management_with_real_people Mon, 30 Jan 2012 14:46:00 GMT ITIL News Most Recent The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.   (95 words in article) http://www.itilnews.com/index.php?pagename=ITIL_assists_to_re-build_organization http://www.itilnews.com/index.php?pagename=ITIL_assists_to_re-build_organization Mon, 23 Jan 2012 11:09:00 GMT ITIL News Most Recent WILLIAMSBURG, VA. -  Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices.   The ITIL (119 words in article) http://www.itilnews.com/index.php?pagename=ITIL_increased_adoption_in_US_Department_of_Defense http://www.itilnews.com/index.php?pagename=ITIL_increased_adoption_in_US_Department_of_Defense Thu, 3 Nov 2011 08:38:00 GMT ITIL News Most Recent UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL. (62 words in article) http://www.itilnews.com/index.php?pagename=Unicom_Systems_acquires_ITIL_vendor_iET_Solutions http://www.itilnews.com/index.php?pagename=Unicom_Systems_acquires_ITIL_vendor_iET_Solutions Thu, 3 Nov 2011 08:35:00 GMT ITIL News Most Recent UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition (161 words in article) http://www.itilnews.com/index.php?pagename=Suppliers_driven_to_deliver_ITIL http://www.itilnews.com/index.php?pagename=Suppliers_driven_to_deliver_ITIL Fri, 28 Oct 2011 11:27:00 GMT ITIL News Most Recent Having studied and applied ITIL over many years, I have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat !   Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds (375 words in article) http://www.itilnews.com/index.php?pagename=ITIL_important_in_running_for_Council_Seat http://www.itilnews.com/index.php?pagename=ITIL_important_in_running_for_Council_Seat Tue, 25 Oct 2011 11:21:00 GMT ITIL News Most Recent In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students.   Schools will be provided with access to knowledge and increased awareness as to (148 words in article) http://www.itilnews.com/index.php?pagename=ITIL_goes_to_school http://www.itilnews.com/index.php?pagename=ITIL_goes_to_school Wed, 19 Oct 2011 19:00:00 GMT ITIL News Most Recent An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as (383 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Study_Findings__Management_Software_Vendors http://www.itilnews.com/index.php?pagename=ITIL_Study_Findings__Management_Software_Vendors Mon, 17 Oct 2011 09:59:00 GMT ITIL News Most Recent Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).   (48 words in article) http://www.itilnews.com/index.php?pagename=Raising_Global_Awareness_of_ITIL http://www.itilnews.com/index.php?pagename=Raising_Global_Awareness_of_ITIL Mon, 17 Oct 2011 09:51:00 GMT ITIL News Most Recent Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three (246 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Recognized_to_Reduce_Costs http://www.itilnews.com/index.php?pagename=ITIL_Recognized_to_Reduce_Costs Fri, 7 Oct 2011 10:34:00 GMT ITIL News Most Recent A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four (422 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Benefits_Study_-_2011 http://www.itilnews.com/index.php?pagename=ITIL_Benefits_Study_-_2011 Thu, 29 Sep 2011 12:29:00 GMT ITIL News Most Recent Deutsche Bank having partnered with Tata Consultancy Services (TCS) who will deliver a global application service desk, service operations and all other IT Infrastructure Library (ITIL) services to the bank at locations across seven countries - the USA, UK, Germany, Hungary, Philippines, Singapore and India to achieve transformation. (71 words in article) http://www.itilnews.com/index.php?pagename=ITIL_adopted_by_Deutsche_Bank http://www.itilnews.com/index.php?pagename=ITIL_adopted_by_Deutsche_Bank Fri, 23 Sep 2011 17:17:00 GMT ITIL News Most Recent Sept 2011: Reading, UK - Northgate Information Services has been awarded a seven year IT managed service contract by Reading Borough Council, worth £75.6 million ($121.8m).   Building on the success of a previous contract that is due to expire this year, Northgate will provide IT services (78 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Provider_wins_75_6m_contract http://www.itilnews.com/index.php?pagename=ITIL_Service_Provider_wins_75_6m_contract Mon, 12 Sep 2011 16:50:00 GMT ITIL News Most Recent ITIL and Internal Revenue Service (IRS)  - Audit findings   USA: The Treasury Inspector General for Tax Administration (TIGTA) has recently published its audit findings regarding ITIL Event Management, Incident Management, and Problem Management initiatives at Service Operations Command Center Branch (SOCCB).   SOCCB (371 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_Internal_Revenue_Service_IRS__-_Audit_findings http://www.itilnews.com/index.php?pagename=ITIL_and_Internal_Revenue_Service_IRS__-_Audit_findings Tue, 6 Sep 2011 15:04:00 GMT ITIL News Most Recent Texas, August 2011. Business process reengineering events have been utilized to refine internal processes and improve the ability to provide comprehensive information technology services to Headquarters Air Force, Deputy Chief of Staff Manpower, Personnel and Services, Air Force Personnel Center, Air Force Services Agency, Air Force Manpower Agency (206 words in article) http://www.itilnews.com/index.php?pagename=ITIL_adopted_by_United_States_Air_Force http://www.itilnews.com/index.php?pagename=ITIL_adopted_by_United_States_Air_Force Mon, 15 Aug 2011 12:32:00 GMT ITIL News Most Recent The recent ITIL 2011 improvements came about following the information collected from the ITIL community as they used the Core Publications.   As one might expect, best practice strives for continual improvement and this means a change control log is available to capture such improvements. The log can be found (194 words in article) http://www.itilnews.com/index.php?pagename=ITIL_continues_to_need_your_assistance http://www.itilnews.com/index.php?pagename=ITIL_continues_to_need_your_assistance Fri, 12 Aug 2011 10:50:00 GMT ITIL News Most Recent Melco Crown Entertainment Limited, a developer and owner of casino gaming and entertainment resort facilities focused on the Macau market in China - often referred to as 'The Las Vegas of the East', has achieved ISO/IEC 20000 certification for IT Service Management System.   The ISO/IEC (71 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC__20000_Certification_-_Melco_Crown_Entertainment_ http://www.itilnews.com/index.php?pagename=ISOIEC__20000_Certification_-_Melco_Crown_Entertainment_ Fri, 12 Aug 2011 10:48:00 GMT ITIL News Most Recent The Office of Government Commerce (OGC), who are the owners of ITIL and Prince2 amongst other products, has been brought under the control of the UK Government Cabinet Office and are now part of the Efficiency and Reform Group (ERG).   The move brings together in (239 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Owners_repositioned_in_the_heart_of_UK_Government http://www.itilnews.com/index.php?pagename=ITIL_Owners_repositioned_in_the_heart_of_UK_Government Fri, 12 Aug 2011 10:37:00 GMT ITIL News Most Recent As the economy finally starts to look up, cloud adoption has become inevitable, according to writer Roy Wang in a recent Forbes blog post. Businesses of all sizes are no longer trying to decide when to embrace cloud computing, they are now planning how to most effectively do so. In fact, (513 words in article) http://www.itilnews.com/index.php?pagename=ITILnews_Smart_Questions_for_your_SaaS_vendor http://www.itilnews.com/index.php?pagename=ITILnews_Smart_Questions_for_your_SaaS_vendor Fri, 20 May 2011 08:39:00 GMT ITIL News Most Recent Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM (397 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news__Fox_IT_heads_into_the_Cloud_with_ITSM_20 http://www.itilnews.com/index.php?pagename=ITIL_news__Fox_IT_heads_into_the_Cloud_with_ITSM_20 Mon, 9 May 2011 09:56:00 GMT ITIL News Most Recent The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey.   This article summarizes some of the key findings from this year's survey.  A link to the full set of (807 words in article) http://www.itilnews.com/index.php?pagename=ITSM_survey_shows_SaaS_on_rise_while_ITSM_governance_remains_weak http://www.itilnews.com/index.php?pagename=ITSM_survey_shows_SaaS_on_rise_while_ITSM_governance_remains_weak Fri, 29 Apr 2011 12:08:00 GMT ITIL News Most Recent March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m.   The (82 words in article) http://www.itilnews.com/index.php?pagename=ITIL_supports_Mobile_Telecoms_Outsourcing_deal http://www.itilnews.com/index.php?pagename=ITIL_supports_Mobile_Telecoms_Outsourcing_deal Fri, 25 Mar 2011 16:05:00 GMT ITIL News Most Recent by Sumit Kumar Jha   Abstract   Cloud Computing is the buzzword in IT industry today. Whether it be a service provider or a customer organization, everyone is looking forward to embrace cloud computing and benefit from it. But a common concern (2508 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_Cloud_Computing_by_Sumit_Kumar_Jha http://www.itilnews.com/index.php?pagename=ITIL_and_Cloud_Computing_by_Sumit_Kumar_Jha Thu, 24 Mar 2011 10:22:00 GMT ITIL News Most Recent January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).   Accenture will support a range (95 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3__Probably_the_best_IT_Service_Management_in_the_world http://www.itilnews.com/index.php?pagename=ITIL_v3__Probably_the_best_IT_Service_Management_in_the_world Mon, 31 Jan 2011 09:15:00 GMT ITIL News Most Recent The owners of ITIL, Office of Government Commerce (OGC) in the UK have stated that a public review of the updated ITIL V3 core publications has been very positive.   Currently a second public quality assurance review is being undertaken, after which the authors will refine (84 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Refinements_Update_on_progress http://www.itilnews.com/index.php?pagename=ITIL_v3_Refinements_Update_on_progress Tue, 25 Jan 2011 17:49:00 GMT ITIL News Most Recent Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is (1951 words in article) http://www.itilnews.com/index.php?pagename=ITSM_Projects_A_Tragedy_in_FiveActs_and_How_To_Avoid_This_Tragedy_In_Your_Organization http://www.itilnews.com/index.php?pagename=ITSM_Projects_A_Tragedy_in_FiveActs_and_How_To_Avoid_This_Tragedy_In_Your_Organization Thu, 13 Jan 2011 10:12:00 GMT ITIL News Most Recent British Petroleum (BP) International have signed a five year $400 million outsourcing services agreement with Hewlett-Packard (HP).   HP will be utilizing services that are aligned to ITIL v3 to support BP. It is envisaged that BP will benefit from improved information management by aligning information (115 words in article) http://www.itilnews.com/index.php?pagename=BP_400m_outsource_to_HP_supported_by_ITIL http://www.itilnews.com/index.php?pagename=BP_400m_outsource_to_HP_supported_by_ITIL Tue, 4 Jan 2011 11:43:00 GMT ITIL News Most Recent 12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_IT_Service_Management_software_selected http://www.itilnews.com/index.php?pagename=ITIL_IT_Service_Management_software_selected Tue, 21 Dec 2010 10:26:00 GMT ITIL News Most Recent When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process? (1393 words in article) http://www.itilnews.com/index.php?pagename=ITIL_7_Simple_Rules_for_Designing_a_Process http://www.itilnews.com/index.php?pagename=ITIL_7_Simple_Rules_for_Designing_a_Process Mon, 29 Nov 2010 10:26:00 GMT ITIL News Most Recent APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the (100 words in article) http://www.itilnews.com/index.php?pagename=ITIL_India_APMG-International_hits_the_road http://www.itilnews.com/index.php?pagename=ITIL_India_APMG-International_hits_the_road Sat, 13 Nov 2010 08:50:00 GMT ITIL News Most Recent Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.   The ITIL processes include Incident management, Problem management and Change management. The Service Desk will (71 words in article) http://www.itilnews.com/index.php?pagename=Fujitsu_win_three_year_ITIL_contract http://www.itilnews.com/index.php?pagename=Fujitsu_win_three_year_ITIL_contract Fri, 8 Oct 2010 13:40:00 GMT ITIL News Most Recent If you have been tasked with the production of a Business Case to support the proposed introduction of ITIL into an organization then ITILnews may be able to offer some assistance.   On the ITILnews.com website stored under the left-hand menu heading entitled 'What is ITIL?' (89 words in article) http://www.itilnews.com/index.php?pagename=Producing_a_Business_Case_for_ITIL http://www.itilnews.com/index.php?pagename=Producing_a_Business_Case_for_ITIL Fri, 24 Sep 2010 11:24:00 GMT ITIL News Most Recent The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.   Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.   Linda Cureton, (255 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Endorsed_by_NASA http://www.itilnews.com/index.php?pagename=ITIL_v3_Endorsed_by_NASA Sun, 22 Aug 2010 10:10:00 GMT ITIL News Most Recent Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command.   Zyrion is meeting the evolving needs of government customers to monitor an (212 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Certificate_of_Networthiness_for_BSM_and_Network_Performance_Monitoring_Solution_based_on_IT http://www.itilnews.com/index.php?pagename=US_Army_Certificate_of_Networthiness_for_BSM_and_Network_Performance_Monitoring_Solution_based_on_IT Tue, 6 Jul 2010 11:42:00 GMT ITIL News Most Recent TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The (181 words in article) http://www.itilnews.com/index.php?pagename=ITIL_outsourced_services_relationship_TechTeam_Global_and_Joy_Global http://www.itilnews.com/index.php?pagename=ITIL_outsourced_services_relationship_TechTeam_Global_and_Joy_Global Thu, 3 Jun 2010 14:46:00 GMT ITIL News Most Recent 28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is (107 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_officially_introduced_into_China http://www.itilnews.com/index.php?pagename=ITIL_v3_officially_introduced_into_China Sun, 30 May 2010 08:38:00 GMT ITIL News Most Recent Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. (105 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_Managed_Service_Provider_MSP_swap http://www.itilnews.com/index.php?pagename=ITIL_and_Managed_Service_Provider_MSP_swap Mon, 24 May 2010 09:36:00 GMT ITIL News Most Recent If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business). (1050 words in article) http://www.itilnews.com/index.php?pagename=ITIL_A_Project_Managers_Perspective http://www.itilnews.com/index.php?pagename=ITIL_A_Project_Managers_Perspective Thu, 20 May 2010 13:03:00 GMT ITIL News Most Recent This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don't assume the reader (629 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Advice_on_responding_to_Statement_of_Service_Requirements http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Advice_on_responding_to_Statement_of_Service_Requirements Tue, 6 Apr 2010 09:32:00 GMT ITIL News Most Recent All ITIL Intermediate exams have been updated with new quality criteria.  This equates to two scenarios. The same question which has been updated to make it more comprehensible. In some cases new questions have been written from scratch. So what does this (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Intermediate_Exams http://www.itilnews.com/index.php?pagename=ITIL_v3_Intermediate_Exams Mon, 8 Mar 2010 12:16:00 GMT ITIL News Most Recent ITILnews.com have been made aware of the following updates to ITIL v3.[[more]]   Firstly we'd like to make it clear that this is not ITIL v4................!!   The ITIL version 3 update project is currently underway with updates to the five core books (Service (223 words in article) http://www.itilnews.com/index.php?pagename=ITIL_version_3_v3_Update http://www.itilnews.com/index.php?pagename=ITIL_version_3_v3_Update Tue, 2 Mar 2010 08:36:00 GMT ITIL News Most Recent The ITIL® V3 Service Transition book provides a perspective on how Strategy, Design, & Transition need to work together to successfully provide IT Services. This book points out that there are numerous interfaces between Project Management, Service Management, and other Best Practice processes, unfortunately it doesn't provide the (1600 words in article) http://www.itilnews.com/index.php?pagename=Why_ITIL_V3_Service_Transition_does_not_paint_the_whole_picture http://www.itilnews.com/index.php?pagename=Why_ITIL_V3_Service_Transition_does_not_paint_the_whole_picture Wed, 10 Feb 2010 11:52:00 GMT ITIL News Most Recent The ITIL® V3 Lifecycle has been beating the drum for a while, but SMART-SIP is revolutionising Project Management by providing a single repeatable process for the transition of all IT Services into the 'Live' or 'Production' environment.   SMART-SIP Ltd have produced a revolutionary new product (1035 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Service_Introduction_into_Live http://www.itilnews.com/index.php?pagename=ITIL_V3_Lifecycle__Service_Introduction_into_Live Wed, 13 Jan 2010 14:40:00 GMT ITIL News Most Recent In the UK ISEB (Information Systems Examination Board) part of the British Computer Society (BCS) are running their last public examinations for ITIL Version 2 Service Support and Service Delivery at the end of October 2009. It is believed that due to fallen numbers running such examinations is (245 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Managers_Examinations http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Managers_Examinations Tue, 1 Sep 2009 17:28:00 GMT ITIL News Most Recent Are you struggling to make up your mind which ITIL V3 Intermediate course to choose simply because you might not pass the associated exam, if so help is at hand?   On 30th September 2009, two publications are launched to assist the individual undertaking an ITIL (153 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_courses_-_Help_is_at_hand http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_courses_-_Help_is_at_hand Thu, 27 Aug 2009 08:16:00 GMT ITIL News Most Recent We are pleased to announce that the planned upgrade to the 'shiny new server' in early July 2009, upon which ITILnews in now running, was implemented without any glitches. The upgrade was required due to the level of traffic being generated and the need for a faster and more resilient (128 words in article) http://www.itilnews.com/index.php?pagename=ITILnewscom__The_number_1_ITIL_News_Portal_site http://www.itilnews.com/index.php?pagename=ITILnewscom__The_number_1_ITIL_News_Portal_site Tue, 7 Jul 2009 09:43:00 GMT ITIL News Most Recent YOU have until the 24th July 2009 to complete a survey regarding the future of ITIL Version 2. The Office of Government (OGC) who own ITIL are conducting a survey regarding the ITIL Qualifications Scheme. The output from the survey will be used to discuss the future withdrawal (117 words in article) http://www.itilnews.com/index.php?pagename=The_future_of_ITIL_V2_is_in_your_hands http://www.itilnews.com/index.php?pagename=The_future_of_ITIL_V2_is_in_your_hands Tue, 7 Jul 2009 09:19:00 GMT ITIL News Most Recent Following on from the article regarding the UK ITIL Training Provider goes into administration, ITILnews are pleased to announce that the phoenix has arisen from the flames and New Horizons are trading again the UK marketplace with the opening of new offices in London, England.   (49 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Training_Provider_Brand_re-launches_in_the_UK http://www.itilnews.com/index.php?pagename=ITIL_Training_Provider_Brand_re-launches_in_the_UK Tue, 7 Jul 2009 09:14:00 GMT ITIL News Most Recent From the same stable as ITIL, the Office of Government Commerce (OGC), comes the updated Prince2 2009, which is to be launched on the 16th June in London, UK. The launch event is by invitation only, but the publishers, The Stationary Office (TSO), have a live stream that (410 words in article) http://www.itilnews.com/index.php?pagename=OGC_launch_Prince2_2009 http://www.itilnews.com/index.php?pagename=OGC_launch_Prince2_2009 Mon, 15 Jun 2009 09:30:00 GMT ITIL News Most Recent The global economic downturn is being blamed for the collapse of a significant UK Training Provider.   New Horizons UK franchise owned by Thunder Bay Group Limited went into administration in April 2009 owing £2.1m (approx. $3m). John Stoddard the Managing Director was unavailable for comment (115 words in article) http://www.itilnews.com/index.php?pagename=UK_ITIL_Training_Provider_goes_into_administration http://www.itilnews.com/index.php?pagename=UK_ITIL_Training_Provider_goes_into_administration Mon, 8 Jun 2009 08:20:00 GMT ITIL News Most Recent Recent figures released for January 2008 to January 2009 suggest that ITIL Version 2 Foundation, Practitioner and Managers courses are still in strong demand almost two years after the release of ITIL Version 3.   When launched ITIL Version 3 promoted the fact that ITIL Version 2 disciplines (360 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_still_worthy_of_consideration http://www.itilnews.com/index.php?pagename=ITIL_Version_2_still_worthy_of_consideration Tue, 7 Apr 2009 14:00:00 GMT ITIL News Most Recent The following information is for the period from January 2008 to January 2009:   ITIL Version 2 Examinations taken   FOUNDATION PRACTITIONER MANAGERS 107850 (150 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_and_Version_3_Examinations_undertaken http://www.itilnews.com/index.php?pagename=ITIL_Version_2_and_Version_3_Examinations_undertaken Fri, 13 Mar 2009 13:29:00 GMT ITIL News Most Recent We understand that the Office of Government Commerce (OGC), the owners of ITIL, is looking to create an online survey for the international ITIL community to evaluate the possible withdrawal of ITIL Version 2 publications and qualifications.   As soon as we know more we will (112 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Should_it_stay_or_should_it_go http://www.itilnews.com/index.php?pagename=ITIL_Version_2__Should_it_stay_or_should_it_go Fri, 13 Mar 2009 13:22:00 GMT ITIL News Most Recent Numara Software, Inc independent two year research states: Although 50,000 copies of ITIL Version 3 were sold within the first few weeks of its release in June 2007 less than 10 percent of companies are actually aware of ITIL as a best practice framework and are adopting (155 words in article) http://www.itilnews.com/index.php?pagename=Research_ITIL_Adoption http://www.itilnews.com/index.php?pagename=Research_ITIL_Adoption Mon, 19 Jan 2009 12:24:00 GMT ITIL News Most Recent December 2008, Compuware conducted a survey of 107 IT professionals in Australia, 49 percent stated they had already adopted the ITIL V3 Service Operation component - the component most in common with ITIL V2.   In a similar survey conducted a year earlier, the results found (102 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_adoption http://www.itilnews.com/index.php?pagename=ITIL_V3_adoption Fri, 16 Jan 2009 08:17:00 GMT ITIL News Most Recent During July 2008 Xpertise, the UK based ITIL training organization announced it had made an offer to takeover Parity training also UK based. In August 2008 the Xpertise shareholders rejected the resolution after it had received a takeover approach.   Privately owned QA-IQ specified (124 words in article) http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity Mon, 8 Dec 2008 13:29:00 GMT ITIL News Most Recent A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has (145 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Desk_-_Survey http://www.itilnews.com/index.php?pagename=ITIL_Service_Desk_-_Survey Mon, 8 Dec 2008 11:58:00 GMT ITIL News Most Recent EDS (Electronic Data Systems) Asia Pac, hot on the heels of it's agreed takeover by HP (Hewlett Packard) in May for around US$14bn, has announced that it is to standardize on BMC's Atrium Configuration Management Database (CMDB) based on ITIL, to assist with managing and monitoring people, processes (54 words in article) http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac Tue, 22 Jul 2008 22:27:00 GMT ITIL News Most Recent UK based Touchpaper, the provider of ITIL Service Management software has been acquired by Avocent of the USA, for approximately $45 million. The deal was completed on 1st July 2008.   (34 words in article) http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent Tue, 8 Jul 2008 14:08:00 GMT ITIL News Most Recent by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT (376 words in article) http://www.itilnews.com/index.php?pagename=Credit_crunch_hits_public_sector_IT_hiring http://www.itilnews.com/index.php?pagename=Credit_crunch_hits_public_sector_IT_hiring Sun, 8 Jun 2008 14:17:00 GMT ITIL News Most Recent APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are (195 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates Fri, 23 May 2008 17:26:00 GMT ITIL News Most Recent A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support.     (39 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract Tue, 6 May 2008 08:25:00 GMT ITIL News Most Recent Compugen Inc, Canada (March 2008) announces Release 4.1 of Compugen eMerge, its asset lifecycle management solution. Based on IT Infrastructure Library (ITIL) eMerge assists to control costs, minimize business risk and maximize the business value that IT infrastructure delivers by helping to manage IT-related assets - hardware, software, (79 words in article) http://www.itilnews.com/index.php?pagename=Compugen_Inc_Release_41_of_Compugen_eMerge http://www.itilnews.com/index.php?pagename=Compugen_Inc_Release_41_of_Compugen_eMerge Fri, 11 Apr 2008 09:14:00 GMT ITIL News Most Recent GWI Software Canada (April 08), releases of c.Support Version 7.0 with two editions, c.Support 7.0 Service Desk Edition and c.Support 7.0 Incident Management Edition, to address the needs of support centers of differing sizes and needs, allowing different feature set combinations. Customers are able to purchase a solution for (122 words in article) http://www.itilnews.com/index.php?pagename=GWI_Software_Support_70_Service_Desk_Edition http://www.itilnews.com/index.php?pagename=GWI_Software_Support_70_Service_Desk_Edition Fri, 11 Apr 2008 09:11:00 GMT ITIL News Most Recent We are on the lookout for ITIL related surveys, so we can collate and present them all in one place.  Let us know if you come across any.... (28 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Surveys http://www.itilnews.com/index.php?pagename=ITIL_Surveys Sun, 3 Feb 2008 09:42:00 GMT ITIL News Most Recent Mapping of ITIL V3 with COBIT® 4.1 is planned to be be published on the ISACA website before the end of the first quarter of 2008. www.isaca.org/cobitmapping , as soon as we know we will let you know.   ISACA has a membership of 65,000 worldwide, (124 words in article) http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 Sun, 3 Feb 2008 08:45:00 GMT ITIL News Most Recent Jan 08   En Pointe Technologies has begun investing in ITIL and is developing talent in its services organization as it prepares for growth of its managed service capacity. For more information visit http://www.enpointe.com.   (38 words in article) http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies Sun, 3 Feb 2008 08:43:00 GMT ITIL News Most Recent Jan 2008    Tata Motors is currently hot on the news wires with the potential purchase of the prestigious Jaguar Cars and Land Rover from Ford Motor Company. Tata Motors looking to increase its service quality and availability have bought BMC Business Service Management (62 words in article) http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors Sun, 3 Feb 2008 08:41:00 GMT ITIL News Most Recent The preamble and build-up to the launch of ITIL Version 3 promised much but has it lived up to those promises six months after the launch in the middle of 2007 ?   In this article ITILnews.com attempts to objectively outline some of the observations following the release of (921 words in article) http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over Thu, 31 Jan 2008 07:28:00 GMT ITIL News Most Recent Integration Technologies Group- ITG (USA) announces its flagship product Centre Version 4.6.3 has successfully met the minimum functional criteria for ITIL processes and has been awarded the PinkVerify Service Support certification designating the software as ITIL compatible. For more information, visit www.itgonline.com (41 words in article) http://www.itilnews.com/index.php?pagename=News_-_Integration_Technologies_Group_announces_flagship_Centre_Version http://www.itilnews.com/index.php?pagename=News_-_Integration_Technologies_Group_announces_flagship_Centre_Version Fri, 30 Nov 2007 15:20:00 GMT ITIL News Most Recent Fujitsu Siemens - Announces the introduction of a complete services package for its BladeFrame system. The Solution Contract Blade Frame services package includes remote support as well as scheduled maintenance for the system and virtualization software based on the ITIL. For more information, visit: http://www.fujitsu-siemens.com/ (45 words in article) http://www.itilnews.com/index.php?pagename=NEWS_-_Fujitsu_Siemens_announces_complete_services_package_for_BladeFrame_system http://www.itilnews.com/index.php?pagename=NEWS_-_Fujitsu_Siemens_announces_complete_services_package_for_BladeFrame_system Fri, 30 Nov 2007 15:11:00 GMT ITIL News Most Recent LiveTime Software announces it is partnering with Harlock Srl, based in Milan Italy.   Harlock will be a reseller for the ITIL compliant Web 2.0 Service Management software.   For more information, visit: www.livetime.com and www.harlock.biz (40 words in article) http://www.itilnews.com/index.php?pagename=News_-_LiveTime_Software_partners_with_Harlock_Srl http://www.itilnews.com/index.php?pagename=News_-_LiveTime_Software_partners_with_Harlock_Srl Fri, 30 Nov 2007 15:07:00 GMT ITIL News Most Recent (Nov 07) 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment (266 words in article) http://www.itilnews.com/index.php?pagename=Computer_Associates_Sample_300_CIO_and_IT_executives http://www.itilnews.com/index.php?pagename=Computer_Associates_Sample_300_CIO_and_IT_executives Wed, 21 Nov 2007 15:51:00 GMT ITIL News Most Recent 61% believe having staff trained in ITIL gave businesses a competitive edge. 66% not ready to implement ITIL V3 although did plan to implement in the future. 17% had set timescales for implementing ITIL Version (73 words in article) http://www.itilnews.com/index.php?pagename=News_ILX_Ltd_Survey_UK_Directors_and_Senior_Managers_ http://www.itilnews.com/index.php?pagename=News_ILX_Ltd_Survey_UK_Directors_and_Senior_Managers_ Tue, 20 Nov 2007 10:58:00 GMT ITIL News Most Recent The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes. (38 words in article) http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ Tue, 20 Nov 2007 10:53:00 GMT ITIL News Most Recent CheckFree (USA) - Steve Olsen, Executive VP and Chief Operating Officer, with a budget of $305 million and an IT team of approximately 1000, announces one of the current top initiatives is the implementation of ITIL processes combined with the consolidation of thirteen data centers into three. (45 words in article) http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses Tue, 20 Nov 2007 10:50:00 GMT ITIL News Most Recent Singapore's tertiary institution, the Republic Polytechnic have teamed up with BMC Software to offer students an Information Technology Service Management (ITSM) diploma. Students will be introduced to best practices including ITIL. The diploma has been introduced as a direct result of the IT skills shortage in Singapore and Asia Pacific for (66 words in article) http://www.itilnews.com/index.php?pagename=News_Republic_Polytechnic_BMC_Software_Information_Technology_Service_Management http://www.itilnews.com/index.php?pagename=News_Republic_Polytechnic_BMC_Software_Information_Technology_Service_Management Fri, 16 Nov 2007 16:02:00 GMT ITIL News Most Recent Nigeria: The United Bank of Africa (UBA) announces it is to provide ITIL training to its technology staff, inline with the training provided by other leading banks in America and Europe.   (37 words in article) http://www.itilnews.com/index.php?pagename=News_Nigeria_United_Bank_of_Africa_ITIL_training http://www.itilnews.com/index.php?pagename=News_Nigeria_United_Bank_of_Africa_ITIL_training Fri, 16 Nov 2007 15:59:00 GMT ITIL News Most Recent Fox IT and Global Knowledge in the UK have announced a strategic partnership to deliver IT Service Management consultancy and learning solutions. (22 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership Tue, 2 Oct 2007 08:37:00 GMT ITIL News Most Recent Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken.   If you wish to pre-order your copy of the publication please click here.   (38 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid Tue, 2 Oct 2007 08:35:00 GMT ITIL News Most Recent The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL V2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis. (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice Tue, 2 Oct 2007 08:28:00 GMT ITIL News Most Recent Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3 (76 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course Tue, 2 Oct 2007 08:25:00 GMT ITIL News Most Recent In light of the release of ITIL V3, ITIL V2 publications and examinations will continue to be available beyond December 2008. Based upon demand for the 'products' and regular reviews, a notice period of four to six months notice will be given to the ITIL community prior to their withdrawal. (50 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations Tue, 2 Oct 2007 08:24:00 GMT ITIL News Most Recent The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows:   June 2007            78% July 2007             93% August 2007        85%   The average pass rate being 84% (47 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results Tue, 2 Oct 2007 08:22:00 GMT ITIL News Most Recent The ITIL Consultancy, Education and Services provider Getronics is in the throws of a potential takeover.   KPN ICT Services a wholly owned subsidiary of Royal KPN announces an offer for Getronics shares. The acceptance period runs from 12th September 2007 09:00 through to 12th October (61 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over Tue, 2 Oct 2007 08:14:00 GMT ITIL News Most Recent by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth   Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to (316 words in article) http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth Mon, 26 Mar 2007 20:58:00 GMT ITIL News Most Recent It is now confirmed that the official launch will take place on 5th June at Vinopolis in London.  Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting.  The authors will then promote the new books by embarking (56 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour Wed, 28 Feb 2007 16:03:00 GMT ITIL News Most Recent The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked.  Companies may benefit from offers on V2 training courses if they are being offered by training providers.  V2 accreditation is still valid and the exams are (52 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams Thu, 22 Feb 2007 17:01:00 GMT ITIL News Most Recent The owners of ITIL, the Office of Government Commerce (OGC) have announced that the five core publications for ITIL Version 3 will be available from the 30th May 2007. The five core publications are: Service Strategy (SS) Service Design (SD) Service Transition (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date Thu, 15 Feb 2007 15:57:00 GMT ITIL News Most Recent Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling, (162 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure Tue, 13 Feb 2007 17:55:00 GMT ITIL News Most Recent The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review Wed, 17 Jan 2007 15:53:00 GMT What is ITIL? Overview Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out (313 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Take_a_Rain_Check http://www.itilnews.com/index.php?pagename=ITIL__Take_a_Rain_Check Fri, 11 Nov 2011 08:15:00 GMT What is ITIL? Overview ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the (180 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Update_May_2011 http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Update_May_2011 Tue, 18 Oct 2011 12:34:00 GMT What is ITIL? Overview Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. (1534 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_Cost_of_Implementation http://www.itilnews.com/index.php?pagename=ITIL_-_Cost_of_Implementation Tue, 4 Oct 2011 09:43:00 GMT What is ITIL? Overview The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries.   Not everyone will be provided with ITIL training or (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Awareness_in_the_Organization http://www.itilnews.com/index.php?pagename=ITIL_Awareness_in_the_Organization Tue, 7 Jun 2011 15:20:00 GMT What is ITIL? Overview The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications.   Having had the opportunity to engage with numerous multi-national organizations (497 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Architect http://www.itilnews.com/index.php?pagename=ITIL_Service_Architect Mon, 29 Nov 2010 11:20:00 GMT What is ITIL? Overview UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.   The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information (202 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_London_Metropolitan_Police_Service_implement_by_end_of_2010 http://www.itilnews.com/index.php?pagename=ITIL_v3_London_Metropolitan_Police_Service_implement_by_end_of_2010 Fri, 24 Sep 2010 11:14:00 GMT What is ITIL? Overview The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play.   To view the ITIL Lifecycle Process Model click here (opens in a new window).   (50 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Lifecycle_Process_Model http://www.itilnews.com/index.php?pagename=ITIL_Lifecycle_Process_Model Mon, 20 Sep 2010 11:07:00 GMT What is ITIL? Overview If you are sitting scratching your head trying to pull together a proposal to support the introduction of ITIL into your organization then help is at hand. The Office of Government Commerce (OGC) the owners of ITIL have published a white paper that is entitled the 'Executive Briefing (69 words in article) http://www.itilnews.com/index.php?pagename=Assistance_with_selling_ITIL_to_the_Board http://www.itilnews.com/index.php?pagename=Assistance_with_selling_ITIL_to_the_Board Tue, 14 Sep 2010 08:37:00 GMT What is ITIL? Overview As a recent subscriber to ITIL News, I read a well constructed article on the website regarding Service Reporting. It started by referring to the commonly used phrase of 'aligning IT with the business', and then talked about how IT Managers' business counterparts don't quite understand how IT spending creates (704 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Aligning_IT_with_Business_by_Delivering_More_for_Less http://www.itilnews.com/index.php?pagename=ITIL_Aligning_IT_with_Business_by_Delivering_More_for_Less Mon, 13 Sep 2010 09:40:00 GMT What is ITIL? Overview How do you transform your data center from its current stove-pipe approach to the technology and process of the much heralded next generation data center?   When I sift through the list of great and visionary qualities that many believe will define the data center of the future, I (1160 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Business_Strategy_-_Four_Trends_driving_the_Data_Center_of_the_Future http://www.itilnews.com/index.php?pagename=ITIL_Business_Strategy_-_Four_Trends_driving_the_Data_Center_of_the_Future Tue, 24 Aug 2010 11:02:00 GMT What is ITIL? Overview This article references a published 'Performance Work Statement' (PWS) that has been issued by the United States Marines and is available in the public domain.   At a strategic level (i.e. the Board) a decision may be taken to engage third party suppliers to assist with (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Performance_Work_Statement_or_Statement_of_Work_-_an_Example http://www.itilnews.com/index.php?pagename=ITIL_Performance_Work_Statement_or_Statement_of_Work_-_an_Example Tue, 17 Aug 2010 09:08:00 GMT What is ITIL? Overview A brief history of ITIL and how it has developed over the last twenty years or so can be found by clicking here.   ITIL has evolved through three iterations or versions and the current version is referred to as ITIL v3, this is simply because (198 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_What_is_ITIL http://www.itilnews.com/index.php?pagename=ITIL_-_What_is_ITIL Wed, 28 Jul 2010 11:39:00 GMT What is ITIL? Overview I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short (707 words in article) http://www.itilnews.com/index.php?pagename=A_great_time_to_be_in_or_invest_in_ITIL http://www.itilnews.com/index.php?pagename=A_great_time_to_be_in_or_invest_in_ITIL Fri, 14 May 2010 14:46:00 GMT What is ITIL? Overview ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet?   Many companies globally have implemented and are implementing ITIL be it version 2 or version 3.  Companies from both Public and Private sectors have started their journeys in (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_IT_Service_Management_-_Do_you_believe_the_hype http://www.itilnews.com/index.php?pagename=ITIL_-_IT_Service_Management_-_Do_you_believe_the_hype Mon, 24 Aug 2009 10:04:00 GMT What is ITIL? Overview Given the recent events in the UK with regards the severe weather, many companies may think more seriously about "enabling" their employees to work from home.   News articles have said that many workers who couldn't work from home just 'had the day off'.  This would (330 words in article) http://www.itilnews.com/index.php?pagename=Home_working_a_viable_option http://www.itilnews.com/index.php?pagename=Home_working_a_viable_option Mon, 16 Feb 2009 11:54:00 GMT What is ITIL? Overview Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation.   When Consulting, Customers ask 'what is the secret to a successful ITIL implementation'?  The answer is not rocket science but (403 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Back_to_basics_People_Process_and_Technology http://www.itilnews.com/index.php?pagename=ITIL__Back_to_basics_People_Process_and_Technology Tue, 27 May 2008 20:34:00 GMT What is ITIL? Overview End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the (1046 words in article) http://www.itilnews.com/index.php?pagename=Brief_history_of_the_Information_Technology_Infrastructure_Library http://www.itilnews.com/index.php?pagename=Brief_history_of_the_Information_Technology_Infrastructure_Library Sat, 27 Jan 2007 17:11:00 GMT ITIL Version 3 Qualifications On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take.   We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an (373 words in article) http://www.itilnews.com/index.php?pagename=ITIL_career_Theory_versus_Practice http://www.itilnews.com/index.php?pagename=ITIL_career_Theory_versus_Practice Wed, 4 Jan 2012 19:00:00 GMT ITIL Version 3 Qualifications As of 1st July 2011, the ITIL Accreditation Scheme does not provide any officially recognized Bridging courses between ITIL version 1 or 2 and ITIL version 3.   The consequences simply mean, irrespective of existing ITIL v1 or v2 qualifications, if you require to be ITIL v3 certified, (67 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Looses_its_Bridges http://www.itilnews.com/index.php?pagename=ITIL_Looses_its_Bridges Mon, 4 Jul 2011 09:47:00 GMT ITIL Version 3 Qualifications Initially the ITIL Master Qualification was promised for release at the beginning of 2010, the development of the qualification has proved more difficult and illusive than first thought.   This month, March 2011, the world of ITIL Service Management awaits further news on the ITIL Master (152 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Master_Qualification_Expect_Delays http://www.itilnews.com/index.php?pagename=ITIL_Master_Qualification_Expect_Delays Fri, 11 Mar 2011 10:34:00 GMT ITIL Version 3 Qualifications As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward?   The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded (195 words in article) http://www.itilnews.com/index.php?pagename=ITIL_EDUCATION_WARNING http://www.itilnews.com/index.php?pagename=ITIL_EDUCATION_WARNING Mon, 14 Feb 2011 14:31:00 GMT ITIL Version 3 Qualifications The bedrock of ITIL v3 is comprised of five publications, which together are referred to as the ITIL Core books or publications. The five titles are: Service Strategy A view of ITIL that aligns business and IT so that each brings out (352 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3__What_are_the_ITIL_Core_Books_or_Publications http://www.itilnews.com/index.php?pagename=ITIL_v3__What_are_the_ITIL_Core_Books_or_Publications Fri, 16 Jul 2010 17:47:00 GMT ITIL Version 3 Qualifications ITIL v3 is about to be updated!!.  However these are only minor updates according to the OGC and therefore a 'new edition' will be produced based on feedback from the ITIL community and not a new version of ITIL.   A Change Management approach has been (203 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications_Latest_Updates_September_2009 http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications_Latest_Updates_September_2009 Wed, 23 Sep 2009 08:34:00 GMT ITIL Version 3 Qualifications Now that ITIL version 3 is well established, with ITIL v3 Foundation, ITIL v3 Foundation Bridging, ITIL v3 Managers Bridging and ITIL Expert courses being run by the Accredited Training Organizations (ATOs).  What is the value of the old Practitioner courses or in v3 speak the Intermediate and (261 words in article) http://www.itilnews.com/index.php?pagename=What_is_the_value_of_ITIL_v3_Intermediate_or_Lifecycle_Courses http://www.itilnews.com/index.php?pagename=What_is_the_value_of_ITIL_v3_Intermediate_or_Lifecycle_Courses Fri, 28 Aug 2009 09:08:00 GMT ITIL Version 3 Qualifications The ITIL Version 3 core publications have been translated in to both German and Japanese and are available as PDF (Portable Document Format). The complete set of the core publications can be purchased or as individual volumes.   The book entitled 'Introduction to the ITIL Service (75 words in article) http://www.itilnews.com/index.php?pagename=Latest_ITIL_Version_3_Publications http://www.itilnews.com/index.php?pagename=Latest_ITIL_Version_3_Publications Mon, 16 Feb 2009 11:52:00 GMT ITIL Version 3 Qualifications The ITIL Badges live on.  Gone are the days of the green Foundation, blue Practitioners and red Managers badges.  They have been replaced with the various pastel colours and shades below.     ITIL® v3 badges from left to right: Foundation, Capability, Lifecycle, (198 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Badges_-_Pearly_Kings_and_Queens http://www.itilnews.com/index.php?pagename=ITIL_v3_Badges_-_Pearly_Kings_and_Queens Mon, 19 Jan 2009 12:18:00 GMT ITIL Version 3 Qualifications Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below:   (All links below are from http://www.best-management-practice .com)   (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publications_Updates http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publications_Updates Tue, 22 Jul 2008 22:31:00 GMT ITIL Version 3 Qualifications The publication in English of the core ITIL Version 3 books is on target for the 30th May 2007. Over the next six months the following translated versions will appear: Brazilian Portuguese French German Japanese Spanish (Castilian and Latin American) (81 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Publications_ http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Publications_ Tue, 8 May 2007 16:14:00 GMT ITIL Version 3 Qualifications The Office of Government Commerce (OGC) in the UK made a somewhat low-key request between 8th November and 9th December 2006 for volunteers, to review the ITIL Version 3 'core publications' (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service (295 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3__Public_Review http://www.itilnews.com/index.php?pagename=ITIL_Version_3__Public_Review Mon, 19 Feb 2007 22:28:00 GMT ITIL Version 3 Qualifications ITIL Refresh Board - High-level decisions regarding the scope and development of ITIL Version 3 is provided by the ITIL Refresh Board. The following individuals comprise of the Board: Carol Hulm - ISEB Janine Eves - TSO Jenny Dugmore - ISO/IEC (758 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_ITIL_Version_3_Governance http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_ITIL_Version_3_Governance Tue, 31 Oct 2006 11:59:00 GMT ITIL Version 3 Qualifications Summer 2007 expect to see a publication aimed at providing introductory guidance to senior executives with regards to ITIL. Primarily this volume is dependant upon the completion of the ‘core’ publications, as it summarizes the ITIL concepts and outlines the benefits of adopting it. The key feature will (74 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_D__Executive_introduction_to_Service_Management http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_D__Executive_introduction_to_Service_Management Fri, 27 Oct 2006 08:55:00 GMT ITIL Version 3 Qualifications No dates as yet have been published for this tranche, although proposed titles include:   · Pocket guides · Case studies · ITIL practice working templates, for example Business Cases · Governance methods · Certification based study aids (41 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_C__Complementary_products http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_C__Complementary_products Fri, 27 Oct 2006 08:53:00 GMT ITIL Version 3 Qualifications Autumn through to the Winter 2006 sees the delivery of the five ITIL Refresh ‘core’ volumes or publications. The details of the ‘core’ publications are as follows   · Service Strategies (SS) â€" focussed on the alignment of the business and IT, primarily the publication brings the (784 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_B__Core_Publications http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_B__Core_Publications Fri, 27 Oct 2006 08:52:00 GMT ITIL Version 3 Qualifications Spring through to the Autumn 2006 sees the delivery of the ITIL Refresh products that support the ‘core’ volumes. The products will be web-based and freely available although it has been suggested that they may require a licence! The products are:   · Integrated ITIL process maps (308 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_A__Supporting_Guidance http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_A__Supporting_Guidance Fri, 27 Oct 2006 08:50:00 GMT ITIL Version 3 Qualifications Each of the 'core' publications will have a consistent structure with the base structure as follows: Introduction Overview Context Purpose Usage Principles of best practice Process fundamentals Methods, practices and tools (212 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Core_Publications_Structure http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Core_Publications_Structure Fri, 27 Oct 2006 08:47:00 GMT ITIL Version 3 Qualifications A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005 (664 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_or_ITIL_Version_3 http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_or_ITIL_Version_3 Fri, 27 Oct 2006 08:43:00 GMT ITIL V3 Course Syllabus Foundation On the 25th January 2011 ITILnews reported that the review of the ITIL core publications was currently in a second quality assurance phase, with the updated publications planned to be released in the second quarter of 2011.   Hot on the heels of the core publications, (232 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Managing_across_the_Lifecycle_MALC__Under_Formal_Review http://www.itilnews.com/index.php?pagename=ITIL_Managing_across_the_Lifecycle_MALC__Under_Formal_Review Sun, 6 Feb 2011 15:22:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The target group of the ITIL Version 3 Foundation certificate in IT Service Management is drawn from: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service (323 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Foundation_Certificate_in_IT_Service_Management http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Foundation_Certificate_in_IT_Service_Management Mon, 9 Mar 2009 10:50:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Managing Across the Lifecycle Certificate is: Individuals who require a business and management level understanding of the ITIL Version 3 core Lifecycle and how it may be implemented to enhance (389 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Expert_Certificate_Managing_Across_the_Lifecycle_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Expert_Certificate_Managing_Across_the_Lifecycle_Certificate Mon, 9 Mar 2009 10:37:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The target group of the ITIL Version 3 Certificate in Planning, Protection and Optimization is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 3 Foundation Bridge certificate and who wish to (491 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Planning_Protection_and_Optimization_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Planning_Protection_and_Optimization_Certificate Mon, 9 Mar 2009 10:35:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Release, Control and Validation is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 2 Foundation plus the ITIL Version 3 (539 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Release_Control_and_Validation_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Release_Control_and_Validation_Certificate Mon, 9 Mar 2009 10:32:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The target group of the ITIL Certificate in Service Offerings and Agreements is: Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher (559 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Service_Offerings_and_Agreements_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Service_Offerings_and_Agreements_Certificate Mon, 9 Mar 2009 10:30:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Operational Support and Analysis Certificate is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 2 Foundation plus the ITIL (646 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Operational_Support_and_Analysis_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Capability_Stream_Operational_Support_and_Analysis_Certificate Mon, 9 Mar 2009 10:28:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. (296 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Continual_Service_Improvement_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Continual_Service_Improvement_Certificate Mon, 9 Mar 2009 10:25:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in (279 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Operation_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Operation_Certificate Mon, 9 Mar 2009 10:23:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and (287 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Transition_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Transition_Certificate Mon, 9 Mar 2009 10:20:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved (297 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Design_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Design_Certificate Mon, 9 Mar 2009 10:15:00 GMT ITIL V3 Course Syllabus Foundation Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in (303 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Strategy_Certificate http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Lifecycle_stream_Service_Strategy_Certificate Mon, 9 Mar 2009 10:12:00 GMT ITIL V2 / V3 Qualifications Overview The ITIL pin or ITIL lapel badge has been the only overt indication that an individual has sat and passed an ITIL Qualification. In those distant days of ITIL v2 Qualifications and Badges, the norm was for the IT Service Management Forum (itSMF) to post a congratulatory letter (209 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Pin_Badge_-_Update http://www.itilnews.com/index.php?pagename=ITIL_Pin_Badge_-_Update Tue, 29 Mar 2011 13:44:00 GMT ITIL V2 / V3 Qualifications Overview The recent announcements regarding the withdrawal of various ITIL v2 examinations has led the team at ITILnews to simplify and update the ITIL v3 Qualification diagram issued by APMG. We have split the ITIL Qualification Scheme diagram into two parts, which hopefully provides some clarity. In addition we have not (472 words in article) http://www.itilnews.com/index.php?pagename=Updated_ITIL_v3_Qualification_diagrams_August_2010 http://www.itilnews.com/index.php?pagename=Updated_ITIL_v3_Qualification_diagrams_August_2010 Fri, 11 Mar 2011 10:09:00 GMT ITIL V2 / V3 Qualifications Overview The British Computer Society (BCS) have produced a series of courses that bridge the gap between ITIL version 2 and ITIL version 3 with regards the former 'Practitioner' courses and qualifications. The courses, grouped under the title of BCS Specialist Qualifications are listed as follows: (292 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification_-_Specialist_Qualifications_BCS http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification_-_Specialist_Qualifications_BCS Mon, 28 Feb 2011 10:43:00 GMT ITIL V2 / V3 Qualifications Overview January 2011: Cert-IT GmbH, based in Germany, becomes the latest organization to become an ITIL Examination Institute under the ITIL Qualification Scheme, accredited by APM Group on behalf of the Office of Government Commerce (OGC) the owners of ITIL.     (45 words in article) http://www.itilnews.com/index.php?pagename=Latest_accredited_ITIL_Examination_Institute_Jan_2011 http://www.itilnews.com/index.php?pagename=Latest_accredited_ITIL_Examination_Institute_Jan_2011 Sat, 22 Jan 2011 12:14:00 GMT ITIL V2 / V3 Qualifications Overview Updated January 2011.   Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The (245 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes Sat, 22 Jan 2011 08:28:00 GMT ITIL V2 / V3 Qualifications Overview The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are (138 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification__Service_Catalogue_APMG http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification__Service_Catalogue_APMG Wed, 19 Jan 2011 18:30:00 GMT ITIL V2 / V3 Qualifications Overview EXIN and TÃœV SÃœD Akademie are jointly developing a qualification program for IT professionals, which are based on job roles and competencies.   Click here for further information regarding the Exin ISO/IEC 20000 qualifications.   Holders of the Exin ISO/IEC 20000 qualification(s) are awarded 1 (118 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification__ISOIEC_20000_Exin_and_TUV http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification__ISOIEC_20000_Exin_and_TUV Wed, 19 Jan 2011 18:25:00 GMT ITIL V2 / V3 Qualifications Overview The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based, (266 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification_-_ICT_Infrastructure_Management_ICTIM http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification_-_ICT_Infrastructure_Management_ICTIM Wed, 19 Jan 2011 17:53:00 GMT ITIL V2 / V3 Qualifications Overview In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme.   The course is designed to compliment various process frameworks, standards (288 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification_-_Certified_Process_Design_Engineer_CPDE http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Certification_-_Certified_Process_Design_Engineer_CPDE Wed, 19 Jan 2011 17:51:00 GMT ITIL V2 / V3 Qualifications Overview January 2011: A new ITIL Complementary Qualification endorsed by the ITIL v3 Qualification Scheme has been added to the other five Complementary qualifications.   The new qualification is entitled: Configuration Management Database (1.5 credits) The other five Complementary qualifications are: (198 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Qualifications_endorsed_by_ITIL_v3_Qualification_Scheme http://www.itilnews.com/index.php?pagename=ITIL_v3_Complementary_Qualifications_endorsed_by_ITIL_v3_Qualification_Scheme Fri, 27 Aug 2010 18:02:00 GMT ITIL V2 / V3 Qualifications Overview ITIL v2 Practitioner modules   The following ITIL v2 Practitioner module qualifications can be used with regards the ITIL v3 Qualification Scheme. It should be noted that a maximum of 12 v2 credits can be used towards the ITIL Expert Level via the Practitioner Bridge Route. (269 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v2_Certification_credits_for_ITIL_v3_Qualification_Scheme http://www.itilnews.com/index.php?pagename=ITIL_v2_Certification_credits_for_ITIL_v3_Qualification_Scheme Fri, 27 Aug 2010 17:55:00 GMT ITIL V2 / V3 Qualifications Overview The Office of Government Commerce (OGC) announced in late 2009, that the ITIL v3 Masters Qualification was in 'pilot' phase and would be available in early 2010.   Promises of release dates in early 2010 have failed to materialize.   UPDATE SEPTEMBER 2010: (456 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Master_Qualification_-_Availability_to_be_determined http://www.itilnews.com/index.php?pagename=ITIL_v3_Master_Qualification_-_Availability_to_be_determined Mon, 23 Aug 2010 10:12:00 GMT ITIL V2 / V3 Qualifications Overview To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the download please click ITIL v3 Foundation Examination practice paper. (52 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Foundation_Examination_Preparation_Free_Download http://www.itilnews.com/index.php?pagename=ITIL_v3_Foundation_Examination_Preparation_Free_Download Tue, 20 Jul 2010 10:19:00 GMT ITIL V2 / V3 Qualifications Overview The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure.   Although produced in 2008 it still remains relatively current and up to date.   Pages ten and eleven (136 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_brochure_free_PDF_download http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_brochure_free_PDF_download Mon, 19 Jul 2010 13:55:00 GMT ITIL V2 / V3 Qualifications Overview The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has (669 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Exam_Languages http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Exam_Languages Wed, 7 Jul 2010 15:42:00 GMT ITIL V2 / V3 Qualifications Overview The following information may vary between Examination Institutes and Accreditted Training Providers. For specific details please contact your Accrediited Training Provider or Examination Institutes.   The Accreditted Training Provider that organized your examination will provide you with a result paper and, if you passed, an official (264 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Exam_Results__Timescales_and_Certificates http://www.itilnews.com/index.php?pagename=ITIL_Exam_Results__Timescales_and_Certificates Thu, 3 Jun 2010 07:09:00 GMT ITIL V2 / V3 Qualifications Overview Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses.   The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release, (309 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_Courses__Service_Capability http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_Courses__Service_Capability Mon, 17 Nov 2008 14:06:00 GMT ITIL V2 / V3 Qualifications Overview As the first anniversary of the launch of ITIL Version 3 is at the end of May 2008, we offer an opinion regarding the ITIL Version 2 and Version 3 courses.   As the ITIL certification scheme continues to be refined the ITIL Version 3 Foundation course is drawn (438 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_V2_Foundation_Courses http://www.itilnews.com/index.php?pagename=ITIL_V3_and_V2_Foundation_Courses Tue, 27 May 2008 15:25:00 GMT ITIL V2 / V3 Qualifications Overview ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates   The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has (63 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme_-_Names_Agreed http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme_-_Names_Agreed Fri, 23 May 2008 17:13:00 GMT ITIL V2 / V3 Qualifications Overview The Examination Institute for Information Science (EXIN) has signed an agreement with APM Group (APMG), the international body that accredits organizations whom provide education and certification in ITIL, to translate examinations and sample examinations for ITIL Version 3 into the Japanese language.   Initially focusing on the ITIL (81 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3__Japanese_Exams http://www.itilnews.com/index.php?pagename=ITIL_V3__Japanese_Exams Tue, 6 May 2008 08:38:00 GMT ITIL V2 / V3 Qualifications Overview All course trainers considering delivering the ITIL V3 Managers Bridge course were required to attend the Managers Bridge course, sit the 20 questions multiple-choice exam and achieve a minimum pass mark of 16 questions to enable them to qualify to deliver the course themselves. Not all passed and (191 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Managers_Bridge_course_update http://www.itilnews.com/index.php?pagename=ITIL_V3_Managers_Bridge_course_update Thu, 31 Jan 2008 07:20:00 GMT ITIL V2 / V3 Qualifications Overview The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. (711 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Courses_Structure_and_Qualifications http://www.itilnews.com/index.php?pagename=ITIL_V3_Courses_Structure_and_Qualifications Tue, 2 Oct 2007 09:23:00 GMT ITIL V2 / V3 Qualifications Overview The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications (115 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Quick_Reference_Guide http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Quick_Reference_Guide Tue, 2 Oct 2007 09:16:00 GMT ITIL V2 / V3 Qualifications Overview A three level structure for qualifications has been proposed as follows: Basic Level - equating to ITIL Version 2 Foundation qualification; Management and Capability Level -  replacing the ITIL V2 Practitioner and Manager qualifications Advanced Level  The levels are built (185 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Qualifications http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Qualifications Tue, 8 May 2007 16:18:00 GMT Press Releases Overview 17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to (418 words in article) http://www.itilnews.com/index.php?pagename=ICCM_launches_methodology_for_deployment_and_continuous_service_improvement http://www.itilnews.com/index.php?pagename=ICCM_launches_methodology_for_deployment_and_continuous_service_improvement Wed, 18 Apr 2012 17:49:00 GMT Press Releases Overview OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients (982 words in article) http://www.itilnews.com/index.php?pagename=OMNITRACKER_IT_platform_IT_Service_Management_tool http://www.itilnews.com/index.php?pagename=OMNITRACKER_IT_platform_IT_Service_Management_tool Tue, 21 Feb 2012 10:06:00 GMT Press Releases Overview With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question to wonder whether there is a need to upgrade at all. (1250 words in article) http://www.itilnews.com/index.php?pagename=ITIL_2011_The_Changes_That_Really_Matter http://www.itilnews.com/index.php?pagename=ITIL_2011_The_Changes_That_Really_Matter Mon, 5 Dec 2011 12:15:00 GMT Press Releases Overview 17 November 2011, High Wycombe, Buckinghamshire, UK   TUI InfoTec has drastically improved its IT Service Management (ITSM) by focussing on customer needs and implementing cultural change. Michael Cares, Director of Service Delivery at TUI InfoTec, lead the transformation with the help of SERVIEW, an APMG Accredited Training (594 words in article) http://www.itilnews.com/index.php?pagename=TUI_InfoTec_Achieves_Service_Management_Excellence http://www.itilnews.com/index.php?pagename=TUI_InfoTec_Achieves_Service_Management_Excellence Mon, 28 Nov 2011 12:48:00 GMT Press Releases Overview James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing (979 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Why_are_businesses_failing_to_provide_consistent_customer_service_ http://www.itilnews.com/index.php?pagename=ITIL__Why_are_businesses_failing_to_provide_consistent_customer_service_ Mon, 31 Oct 2011 09:40:00 GMT Press Releases Overview From ILX...   Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects (187 words in article) http://www.itilnews.com/index.php?pagename=ILX_London_-_Free_ITIL_Benefits_Seminar http://www.itilnews.com/index.php?pagename=ILX_London_-_Free_ITIL_Benefits_Seminar Mon, 24 Oct 2011 11:30:00 GMT Press Releases Overview Capabilities that speed up employee and contractor onboarding will be displayed.   Atlanta, Ga. - October 3, 2011 - PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its participation in The HR Technology Conference, the foremost conference for HR (553 words in article) http://www.itilnews.com/index.php?pagename=HR_Technology_Conference_to_Feature_Leading_Enterprise_Service_Catalog_from_PMG http://www.itilnews.com/index.php?pagename=HR_Technology_Conference_to_Feature_Leading_Enterprise_Service_Catalog_from_PMG Tue, 4 Oct 2011 09:34:00 GMT Press Releases Overview TORONTO, August 22, 2011 - Consulting-Portal, a leading IT Service Management (ITSM) firm, is announcing the immediate availability of ITOptimizer Version 2.0.   This Software as a Service (SaaS) solution is designed to help organizations achieve efficiencies by improving their Information Technology and Business processes.  "ITOptimizer 2.0 represents (505 words in article) http://www.itilnews.com/index.php?pagename=Announcing_ITOptimizer_Version_20_-_A_SaaS_Solution_for_the_Assessment_Design_and_Governance_of_ITSM http://www.itilnews.com/index.php?pagename=Announcing_ITOptimizer_Version_20_-_A_SaaS_Solution_for_the_Assessment_Design_and_Governance_of_ITSM Tue, 30 Aug 2011 09:31:00 GMT Press Releases Overview LONDON - Wednesday 10th August 2011 - ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its updated ITIL® 2011 courses to reflect the latest changes to the methodology.  The ITIL® 2011 update is designed to address issues noted by ITIL® practitioners (662 words in article) http://www.itilnews.com/index.php?pagename=ILX_launches_ITIL_2011_courses_to_reflect_APM_update http://www.itilnews.com/index.php?pagename=ILX_launches_ITIL_2011_courses_to_reflect_APM_update Mon, 15 Aug 2011 10:04:00 GMT Press Releases Overview Industry analysts note dominant ServiceNow market share in SaaS for IT   SAN DIEGO - Aug. 9, 2011 - ServiceNow, the creators of SaaS for IT, today announced it has passed $125 million in annual recurring revenue as leading industry analysts recognise the company as the (1234 words in article) http://www.itilnews.com/index.php?pagename=ServiceNow_Doubles_Full_Year_Revenues_2011 http://www.itilnews.com/index.php?pagename=ServiceNow_Doubles_Full_Year_Revenues_2011 Wed, 10 Aug 2011 08:21:00 GMT Press Releases Overview 25 July 2011 - ControlCircle, a UK operations centre has attained International Organisation for Standardisation ISO/IEC 20000:20005 certification.   Carmen Carey, CEO ControlCircle commented . "Achieving ISO/IEC 20000 accreditation showcases our focus on service management excellence - a critical differentiator that customers expect from prospective partners (68 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_2000020005_certification__ControlCircle_in_UK http://www.itilnews.com/index.php?pagename=ISOIEC_2000020005_certification__ControlCircle_in_UK Tue, 26 Jul 2011 15:08:00 GMT Press Releases Overview Consulting-Portal is pleased to invite you to the 8th IT Optimization Group Event (ITOG) to be held June 6, 2011. The ITOG is a community of like-minded ITSM professionals passionate about improving the state of Service Management within the industry. On June 6th (189 words in article) http://www.itilnews.com/index.php?pagename=consulting_portal_it_optimization_atlanta_2011 http://www.itilnews.com/index.php?pagename=consulting_portal_it_optimization_atlanta_2011 Thu, 12 May 2011 21:25:00 GMT Press Releases Overview Cost cutting capabilities of business process automation software will be displayed   Atlanta, Ga. - March 15, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for (493 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_HDI_World_Conference_to_Include_Leading_Enterprise_Service_Catalog_from_PMG http://www.itilnews.com/index.php?pagename=ITIL_-_HDI_World_Conference_to_Include_Leading_Enterprise_Service_Catalog_from_PMG Mon, 4 Apr 2011 09:31:00 GMT Press Releases Overview 14th March 2011 - PS'Soft Inc. a provider of ITIL verified IT Asset and Service Management software has been acquired by Allen Systems Group (ASG) for an undisclosed amount.   The acquisition further solidifies ASG's product strategy, designed to automate data center operations and strengthen customers' (101 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Software_Provider_Acquired http://www.itilnews.com/index.php?pagename=ITIL_Software_Provider_Acquired Wed, 16 Mar 2011 17:39:00 GMT Press Releases Overview Atlanta, Ga. - February 16, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in Pink Elephant's 15th Annual IT Management Conference and Exhibition. This educational event will be held in Las Vegas at the Bellagio February 20 (516 words in article) http://www.itilnews.com/index.php?pagename=PMG_showcases_Leading_Enterprise_Service_Catalog__At_Pink_Elephant_IT_Management_Conference http://www.itilnews.com/index.php?pagename=PMG_showcases_Leading_Enterprise_Service_Catalog__At_Pink_Elephant_IT_Management_Conference Fri, 4 Mar 2011 15:14:00 GMT Press Releases Overview Utilizing IT Infrastructure (ITIL) and cloud-based asset management capabilities, Dell is deploying managed infrastructure services to support the six year IT outsourcing contract with TUI Travel.  TUI Travel operates across one hundred and eighty countries, although initially Dell will offer services to UK, Germany, France, Spain, the Netherlands (110 words in article) http://www.itilnews.com/index.php?pagename=Dell_uses_ITIL_to_win_six_year_outsourcing_contract http://www.itilnews.com/index.php?pagename=Dell_uses_ITIL_to_win_six_year_outsourcing_contract Fri, 4 Mar 2011 14:59:00 GMT Press Releases Overview Interoute attains SAS70 Type I standard for its Amsterdam, Berlin and Geneva Data Centres   London, UK - 15 December 2010, Interoute, owner operator of Europe's most advanced next-generation network, today announced compliance to SAS-70 Type I (Statement of Auditing Standards No. 70) for its Amsterdam, Berlin and (553 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_European_enterprises_assured_of_security_governance_with_Interoute http://www.itilnews.com/index.php?pagename=ITIL_-_European_enterprises_assured_of_security_governance_with_Interoute Wed, 22 Dec 2010 09:21:00 GMT Press Releases Overview TORONTO, December 10, 2010 - Consulting-Portal, a leading IT Service Management (ITSM) process design and implementation company, is announcing the immediate availability of eGovernance. This Software as a Service (SAAS) solution is designed to help organizations achieve maximum ROI from their ITSM process investment.   "Organizations (420 words in article) http://www.itilnews.com/index.php?pagename=Consulting-Portal_introduces_SAAS_Solution_for_Information_Technology_IT_-_Process_Governance http://www.itilnews.com/index.php?pagename=Consulting-Portal_introduces_SAAS_Solution_for_Information_Technology_IT_-_Process_Governance Sat, 18 Dec 2010 16:11:00 GMT Press Releases Overview New features reduce costs for global deployments and sophisticated service environments   Atlanta, Ga. - December 1, 2010 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6.   (510 words in article) http://www.itilnews.com/index.php?pagename=PMG_Releases_Version_6_of_its_Service_Catalog_Suite_for_Business_Process_Automation http://www.itilnews.com/index.php?pagename=PMG_Releases_Version_6_of_its_Service_Catalog_Suite_for_Business_Process_Automation Mon, 6 Dec 2010 08:47:00 GMT Press Releases Overview Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010   Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness (1138 words in article) http://www.itilnews.com/index.php?pagename=ITIL_News_Social_Media_Press_Release_MPS-Gartner_Magic_Quadrant http://www.itilnews.com/index.php?pagename=ITIL_News_Social_Media_Press_Release_MPS-Gartner_Magic_Quadrant Thu, 25 Nov 2010 09:01:00 GMT Press Releases Overview EasyVista Solution Delivers More Than 270 Percent Return On Investment With Payback In Less Than 12 Months For Enterprises Looking To Replace Their Legacy Solutions   New York, NY, November 08, 2010: EasyVista Inc., a global leader in IT Service Management, today announced a report from (660 words in article) http://www.itilnews.com/index.php?pagename=Forrester_Total_Economic_Impact_Report_Highlights_Value_of_Codeless_IT_Service_Management http://www.itilnews.com/index.php?pagename=Forrester_Total_Economic_Impact_Report_Highlights_Value_of_Codeless_IT_Service_Management Wed, 10 Nov 2010 08:57:00 GMT Press Releases Overview Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed.   With over 120 (588 words in article) http://www.itilnews.com/index.php?pagename=365_iT_plc_moves_into_IT_Service_Management_with_latest_acquisition http://www.itilnews.com/index.php?pagename=365_iT_plc_moves_into_IT_Service_Management_with_latest_acquisition Tue, 2 Nov 2010 16:54:00 GMT Press Releases Overview AsiaPac - Managed Print Services are at the heart of Ricoh's Managed Document Services. Ricoh is focusing on its customers' end-users and incorporating change management by providing support and engaging employees in the process. The end-result is long-term improvements in document processing and business efficiency. (118 words in article) http://www.itilnews.com/index.php?pagename=Incorporating_ITIL_into_Ricoh_Service_offering http://www.itilnews.com/index.php?pagename=Incorporating_ITIL_into_Ricoh_Service_offering Mon, 1 Nov 2010 10:16:00 GMT Press Releases Overview Frankfurt, Germany, October 2010 (German version)   With its new product, ISO 20000 Gap Analysis, procise gmbh (www.procise.com ) is now meeting the wishes and specifications of its customers.   In the course of the continually increasing significance of stabile and efficient IT (500 words in article) http://www.itilnews.com/index.php?pagename=ISO_20000_Gap_Analysis http://www.itilnews.com/index.php?pagename=ISO_20000_Gap_Analysis Fri, 8 Oct 2010 11:49:00 GMT Press Releases Overview Frankfurt, October 2010 (English version)   Die Frankfurter procise gmbh bietet Unternehmen mit eigenem IT Service Management jetzt eine Gap-Analyse nach IS0 20000 an. Damit baut der Managementberatungs- und Technologiedienstleister sein Portfolio, das in den Bereichen Strategieberatung, Prozess-Design und Geschäftsprozessoptimierung für internationale Kunden liegt, weiter aus. (418 words in article) http://www.itilnews.com/index.php?pagename=ITIL_News__ISO_20000_Gap_Analyse http://www.itilnews.com/index.php?pagename=ITIL_News__ISO_20000_Gap_Analyse Mon, 4 Oct 2010 10:12:00 GMT Press Releases Overview Hornbill partners with Pink Elephant UK to provide one stop solution for best-of-breed ITIL service management software, accredited training and consultancy services   A customer-focused partnership was announced today, whereby Hornbill, the leading enterprise service management solution provider has teamed up with Pink Elephant, the world's (793 words in article) http://www.itilnews.com/index.php?pagename=leading_ITIL_suppliers_join_forces_to_provide_quality_customer_services http://www.itilnews.com/index.php?pagename=leading_ITIL_suppliers_join_forces_to_provide_quality_customer_services Wed, 29 Sep 2010 17:16:00 GMT Press Releases Overview New Offering Includes Modeling Workshop, Mentoring and Usage of PMG Service Catalog Suite Atlanta, Ga. - August 24, 2010 - Leading full service IT Service Management (ITSM) solutions provider Third Sky, Inc., and PMG.net Inc., the technology leader for enterprise service catalogs, today announced availability (691 words in article) http://www.itilnews.com/index.php?pagename=Third_Sky_and_PMG_Service_Catalog_Quick_Start_Program http://www.itilnews.com/index.php?pagename=Third_Sky_and_PMG_Service_Catalog_Quick_Start_Program Mon, 27 Sep 2010 11:34:00 GMT Press Releases Overview NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService   The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff (797 words in article) http://www.itilnews.com/index.php?pagename=ITIL_IT_service_management_software_from_Hornbill_improves_IT_service_to_NAAFI_staff http://www.itilnews.com/index.php?pagename=ITIL_IT_service_management_software_from_Hornbill_improves_IT_service_to_NAAFI_staff Mon, 13 Sep 2010 09:32:00 GMT Press Releases Overview July 2010: STG, Inc. in the USA has been awarded the Drug Enforcement Administration's (DEA) IT Support Services contract for five years covering Worldwide Field Offices and Head Quarters. STG is able to offer the DEA best-in-breed ITIL / IT service management (ITSM)-   STG is (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Provider_wins_43_million_dollar_contract http://www.itilnews.com/index.php?pagename=ITIL_Service_Provider_wins_43_million_dollar_contract Tue, 24 Aug 2010 11:15:00 GMT Press Releases Overview IT Service Management is a multi-million pound global industry.  Delivering quality service solutions is now not just about the technology.  How you deal with service breaks, how you manage change, dealing with performance issues, implementing and delivering the benefits of new technology and managing customer satisfaction at the right cost is crucial (525 words in article) http://www.itilnews.com/index.php?pagename=Free_2_hour_ITIL_service_management_for_UK_SMEs_seminar_-_Raising_the_service_bar http://www.itilnews.com/index.php?pagename=Free_2_hour_ITIL_service_management_for_UK_SMEs_seminar_-_Raising_the_service_bar Thu, 5 Aug 2010 09:51:00 GMT Press Releases Overview Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes.   PRS for Music, the not-for-profit membership organisation that collects royalty fees from music users on behalf of writers and publishers, is extending its use of Hornbill's Supportworks ITSM Enterprise (997 words in article) http://www.itilnews.com/index.php?pagename=PRS_for_Music_tunes_into_shared_service_desk_to_support_ITIL_adoption_with_Hornbills_Supportworks_IT http://www.itilnews.com/index.php?pagename=PRS_for_Music_tunes_into_shared_service_desk_to_support_ITIL_adoption_with_Hornbills_Supportworks_IT Fri, 9 Jul 2010 12:16:00 GMT Press Releases Overview UCS Solutions, the largest IT outsourcing company specialising in the South African retail market, is proud to announce their ISO/IEC 20000 certification. This makes UCS Solutions 1 of 500 companies worldwide to be ISO/IEC 20000 certified and only the 2nd company in South Africa to achieve this major (562 words in article) http://www.itilnews.com/index.php?pagename=UCS_Solutions_achieves_ISO_IEC_20000_Certification http://www.itilnews.com/index.php?pagename=UCS_Solutions_achieves_ISO_IEC_20000_Certification Tue, 6 Jul 2010 11:36:00 GMT Press Releases Overview The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and (781 words in article) http://www.itilnews.com/index.php?pagename=The_Current_State_of_ITIL_Adoption_and_Implementation_IBM_Global_Business_Services http://www.itilnews.com/index.php?pagename=The_Current_State_of_ITIL_Adoption_and_Implementation_IBM_Global_Business_Services Thu, 1 Jul 2010 07:58:00 GMT Press Releases Overview The Woodland Trust based in the United Kingdom requires a volunteer ITIL Specialist to assist them with developing and implementing ITIL.   Please read through the job specification below and if you meet the requirements please click on the link and complete the Woodland Trust volunteer form. You (334 words in article) http://www.itilnews.com/index.php?pagename=UK_Woodland_Trust_needs_an_ITIL_Mentor_-_Can_you_help http://www.itilnews.com/index.php?pagename=UK_Woodland_Trust_needs_an_ITIL_Mentor_-_Can_you_help Fri, 18 Jun 2010 09:17:00 GMT Press Releases Overview Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less. (441 words in article) http://www.itilnews.com/index.php?pagename=www_ITILnews_com_for_Simple_free_practical_ITIL_knowledge_and_news http://www.itilnews.com/index.php?pagename=www_ITILnews_com_for_Simple_free_practical_ITIL_knowledge_and_news Fri, 11 Jun 2010 10:08:00 GMT Press Releases Overview PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of (487 words in article) http://www.itilnews.com/index.php?pagename=PROLIN_ITSM_as_a_Service_Launches_Smart_Client_7_for_HP_Service_Desk http://www.itilnews.com/index.php?pagename=PROLIN_ITSM_as_a_Service_Launches_Smart_Client_7_for_HP_Service_Desk Thu, 20 May 2010 12:50:00 GMT Press Releases Overview Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner, (820 words in article) http://www.itilnews.com/index.php?pagename=ICCM_is_Named_Cool_Vendor http://www.itilnews.com/index.php?pagename=ICCM_is_Named_Cool_Vendor Tue, 4 May 2010 18:51:00 GMT Press Releases Overview A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the (213 words in article) http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_2009 http://www.itilnews.com/index.php?pagename=Passing_your_ITIL_Foundation_Exam_2009 Wed, 7 Apr 2010 10:25:00 GMT Press Releases Overview Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider   Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT (594 words in article) http://www.itilnews.com/index.php?pagename=PMG_Expands_Role_of_Service_Catalog_to_Automate_the_IT_Aspect_of_Employee_Lifecycle_Management http://www.itilnews.com/index.php?pagename=PMG_Expands_Role_of_Service_Catalog_to_Automate_the_IT_Aspect_of_Employee_Lifecycle_Management Mon, 29 Mar 2010 09:43:00 GMT Press Releases Overview FORT LAUDERDALE, FL - December 1, 2009 - ITSM Academy announced today they are now Licensed by the Florida Department of Education, Commission on Independent Education, as a Career School with the ability to grant occupational IT Service Management (ITSM) diplomas. ITSM Academy's program is the first of (643 words in article) http://www.itilnews.com/index.php?pagename=ITSM_Academy_Becomes_Only_Career_School_Licensed_to_Grant_Occupational_ITSM_Diplomas http://www.itilnews.com/index.php?pagename=ITSM_Academy_Becomes_Only_Career_School_Licensed_to_Grant_Occupational_ITSM_Diplomas Mon, 8 Feb 2010 15:01:00 GMT Press Releases Overview IT departments are realising the importance of a Service Catalogue, but the business still needs to be convinced   United Kingdom, 20 January, 2010 - Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, including the assyst software, today reveals the results of (733 words in article) http://www.itilnews.com/index.php?pagename=SIXTY_FOUR_PERCENT_OF_ORGANISATIONS_IMPLEMENTING_A_SERVICE_CATALOGUE_IN_THE_NEXT_6_MONTHS http://www.itilnews.com/index.php?pagename=SIXTY_FOUR_PERCENT_OF_ORGANISATIONS_IMPLEMENTING_A_SERVICE_CATALOGUE_IN_THE_NEXT_6_MONTHS Mon, 8 Feb 2010 13:37:00 GMT Press Releases Overview London, November 9th, 2009 - ICCM Solutions today announced that Tesco PLC, the largest British retailer and the world's third largest retailer, has chosen ICCM's e-Service Desk to help align their Global IT infrastructure and improve IT Customer Services.   ICCM's globally recognised IT Service Management (432 words in article) http://www.itilnews.com/index.php?pagename=Tesco_Selects_ICCM_to_Enhance_Global_IT_Service_Management_Infrastructure http://www.itilnews.com/index.php?pagename=Tesco_Selects_ICCM_to_Enhance_Global_IT_Service_Management_Infrastructure Fri, 13 Nov 2009 14:49:00 GMT Press Releases Overview Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider   Atlanta, Ga. - August 26, 2009 - PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite (617 words in article) http://www.itilnews.com/index.php?pagename=PMG_Delivers_Record_Revenues_Despite_Economy http://www.itilnews.com/index.php?pagename=PMG_Delivers_Record_Revenues_Despite_Economy Thu, 10 Sep 2009 08:58:00 GMT Press Releases Overview You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site.   Your press release will remain on the site for as long as you would like, only moving down the list as additional releases (241 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Press_Release_Service http://www.itilnews.com/index.php?pagename=ITIL_Press_Release_Service Wed, 19 Aug 2009 08:08:00 GMT Press Releases Overview Outlines delivering Service Value Management strategy to drive adoption and value into IT Service Management initiatives   30 June, 2009 - Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, today announced its strategy for 2009 and beyond, outlining plans to significantly expand (950 words in article) http://www.itilnews.com/index.php?pagename=AXIOS_SYSTEMS_SETS_AGENDA_WITH_SERVICE_VALUE_MANAGEMENT_VISION http://www.itilnews.com/index.php?pagename=AXIOS_SYSTEMS_SETS_AGENDA_WITH_SERVICE_VALUE_MANAGEMENT_VISION Tue, 30 Jun 2009 18:16:00 GMT Press Releases Overview Van Haren Publishing launched today its new Online service: Best Practice Online. The first offering is the full official ITIL content available as an Online subscription. The prices are Euros 9,95 per annum for each book of the series -- or Euros 49 per annum for the full (276 words in article) http://www.itilnews.com/index.php?pagename=Van_Haren_Publishing_launches_new_Best_Practice_Online_service http://www.itilnews.com/index.php?pagename=Van_Haren_Publishing_launches_new_Best_Practice_Online_service Fri, 20 Mar 2009 10:36:00 GMT Press Releases Overview New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. [LiveTime Service Management Appliance] Newport Beach, CA - February 17, 2009 - (436 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_ships_new_ITIL_Service_Desk_hardware_appliance_with_ZFS_MySQL_Enterprise_and_PostgreSQL http://www.itilnews.com/index.php?pagename=LiveTime_ships_new_ITIL_Service_Desk_hardware_appliance_with_ZFS_MySQL_Enterprise_and_PostgreSQL Mon, 23 Feb 2009 10:09:00 GMT Press Releases Overview London, UK, February 3nd, 2009   Leading Welsh Housing Association has selected ICCM's Service Management software to support its use of ITIL® best practice processes. After conducting a full market assessment, Cadarn opted for ICCM's e-Service Desk for its cost benefits, full ITIL® alignment, flexibility and (535 words in article) http://www.itilnews.com/index.php?pagename=ICCM_wins_Service_Desk_contract_with_Cadarn_Housing_Group http://www.itilnews.com/index.php?pagename=ICCM_wins_Service_Desk_contract_with_Cadarn_Housing_Group Tue, 10 Feb 2009 16:56:00 GMT Press Releases Overview London, UK, January 2009   Nottinghamshire Fire & Rescue Service (NFRS) embarks on ICCM's ITIL® consultancy services and training to ensure their IT systems are effectively supporting NFRS staff with their vision of keeping the Nottinghamshire public safe. ICCM provides industry recognised Service Management consultancy, training (642 words in article) http://www.itilnews.com/index.php?pagename=ICCM_Solutions_help_Nottinghamshire_Fire__Rescue_Service_to_become_ITIL_aligned http://www.itilnews.com/index.php?pagename=ICCM_Solutions_help_Nottinghamshire_Fire__Rescue_Service_to_become_ITIL_aligned Fri, 23 Jan 2009 17:55:00 GMT Press Releases Overview LiveTime's ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.   Newport Beach, CA - September 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released a new version of its best (383 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk Fri, 5 Sep 2008 17:13:00 GMT Press Releases Overview Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training (776 words in article) http://www.itilnews.com/index.php?pagename=Online_Mentored_Learning_Training_will_Save_Enterprises_Thousands_in_ITIL_V3_Training_Costs http://www.itilnews.com/index.php?pagename=Online_Mentored_Learning_Training_will_Save_Enterprises_Thousands_in_ITIL_V3_Training_Costs Tue, 3 Jun 2008 09:06:00 GMT ITIL FAQs FAQ Overview ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here.[[more]] If you have a question or seek advice please click here to contact us.   (35 words in article) http://www.itilnews.com/index.php?pagename=ITIL_FAQ_Overview http://www.itilnews.com/index.php?pagename=ITIL_FAQ_Overview Mon, 29 Jan 2007 19:27:00 GMT ITIL FAQs FAQ Overview The following is not a definitive list, but hopefully conveys some of the fundamental benefits, if we have missed any benefits that you believe should be included then please let us know. A documented approach Global recognition Accredited educational companies (237 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_what_are_the_benefits_of_ITIL http://www.itilnews.com/index.php?pagename=itil_faq_what_are_the_benefits_of_ITIL Wed, 17 Jan 2007 07:37:00 GMT ITIL FAQs FAQ Overview No organization is the same as a consequence ITIL disciplines and function cannot be implemented in the sequence as they appear in the ITIL Service Support and ITIL Service Delivery books. To determine a sequence, which is applicable to your organization the following options are suggested: Speak (215 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_itil_where_do_you_start http://www.itilnews.com/index.php?pagename=itil_faq_itil_where_do_you_start Wed, 17 Jan 2007 07:36:00 GMT ITIL FAQs FAQ Overview Whether one is considering implementing one of the ITIL Service Management processes or undertaking a full ITIL implementation it is imperative to obtain Management commitment and buy-in as far up the organization as possible. Fundamentally, it demonstrates and provides commitment to the initiative, which if the commitment is (122 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_what_do_you_think_is_key_to_implementing_ITIL_successfully http://www.itilnews.com/index.php?pagename=itil_faq_what_do_you_think_is_key_to_implementing_ITIL_successfully Wed, 17 Jan 2007 07:35:00 GMT ITIL FAQs FAQ Overview The adoption of ITIL provides the opportunity for an organization to become more cost efficient and effective through the improvement of existing and the introduction of new process and disciplines. Most organizations are probably undertaking elements of the Information Technology Infrastructure Library (ITIL), but more often than not (345 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_why_adopt_ITIL http://www.itilnews.com/index.php?pagename=itil_faq_why_adopt_ITIL Wed, 17 Jan 2007 07:34:00 GMT Case Studies Case Studies 1 The following case study outlines the utilisation of both ITIL and Prince2 in the delivery of a replacement Service Desk function.   In addition the study mentions the merits of using the Service 'V' model.   As one might expect (but in a lot (92 words in article) http://www.itilnews.com/index.php?pagename=Using_ITIL_and_Prince2_together_-_A_Case_Study http://www.itilnews.com/index.php?pagename=Using_ITIL_and_Prince2_together_-_A_Case_Study Fri, 25 Feb 2011 14:10:00 GMT Case Studies Case Studies 1 Perhaps the most renowned customer service and experience in the world, appealing to folk of any ages, Disney has adopted ITIL to add further value to the services it offers.   As you will read from the attached ITIL Case Study, Disney is not a small (143 words in article) http://www.itilnews.com/index.php?pagename=ITIL_adopted_at_Disney http://www.itilnews.com/index.php?pagename=ITIL_adopted_at_Disney Mon, 24 Jan 2011 10:25:00 GMT Case Studies Case Studies 1 As many of you are aware, the ITIL methodology provides a framework for organizations to implement Best Practice thus leading to efficiencies primarily within the IT and Business functions.   Companies are going into administration on a daily basis across all industry sectors and as the (472 words in article) http://www.itilnews.com/index.php?pagename=The_Credit_Crunch_how_can_ITIL_Help http://www.itilnews.com/index.php?pagename=The_Credit_Crunch_how_can_ITIL_Help Mon, 19 Jan 2009 12:13:00 GMT Case Studies Case Studies 1 At the time of the case study below I was a permanent employee of the Financial Services Company, hence the references to we (meaning IS Operations).   Financial Services Company - Potential Outsource of IT Operations   A) Scene   It was the early (1323 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Experience http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Experience Tue, 13 Jan 2009 10:07:00 GMT Case Studies Case Studies 1 Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of (3900 words in article) http://www.itilnews.com/index.php?pagename=The_London_Ambulance_Service_and_implementing_ITIL http://www.itilnews.com/index.php?pagename=The_London_Ambulance_Service_and_implementing_ITIL Tue, 29 Jul 2008 15:14:00 GMT Case Studies Case Studies 1 More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a ‘Program’. An example of such an implementation would be the introduction of ITIL (409 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Implementation__Some_Guidance http://www.itilnews.com/index.php?pagename=ITIL_Implementation__Some_Guidance Tue, 3 Jun 2008 11:43:00 GMT Case Studies Case Studies 1 Author: Colin Mayers   The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution.  To that end I have produced both thoughts (2283 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_An_ITIL_Managers_real_life_experience http://www.itilnews.com/index.php?pagename=ITIL_news_-_An_ITIL_Managers_real_life_experience Fri, 23 Mar 2007 19:29:00 GMT Case Studies Case Studies 1 A Tailored IT Service Management Solution Enhances Quality of Patient Care   Cincinnati Children's Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children's is dedicated to transforming the way health care is delivered by providing care (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Case_Study_Cincinnati_Childrens_Hospital_Medical_Center_ http://www.itilnews.com/index.php?pagename=ITIL_Case_Study_Cincinnati_Childrens_Hospital_Medical_Center_ Tue, 23 Jan 2007 21:59:00 GMT Qualifications Qualifications Overview From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination.   The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination.   If you are considering taking the ITIL Foundation Examination (63 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Foundation_Examination_Statistics_2011 http://www.itilnews.com/index.php?pagename=ITIL_Foundation_Examination_Statistics_2011 Wed, 14 Mar 2012 17:57:00 GMT Qualifications Qualifications Overview Here at ITILnews we found the following information fascinating. The graphs have been produced by an organization that looks at thousands of job sites and millions of jobs.   As you will see in the majority of cases the recognition of an ITIL qualification is increasing.   (214 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Job_Market_Trends http://www.itilnews.com/index.php?pagename=ITIL_Job_Market_Trends Tue, 9 Aug 2011 19:47:00 GMT Qualifications Qualifications Overview The formal review involves extensive consultation with a broad selection of stakeholders, including Accredited Training Organizations (ATOs), trainers, Examination Institutes (EIs), students and their sponsors, users, the ITIL examination panel and itSMF International (itSMF I).   In addition a survey conducted in English, German and Japanese (141 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Managing_Across_the_Life_Cycle_MALC_syllabus_review http://www.itilnews.com/index.php?pagename=ITIL_Managing_Across_the_Life_Cycle_MALC_syllabus_review Mon, 8 Aug 2011 15:15:00 GMT Qualifications Qualifications Overview Following the recent disasters in New Zealand and Japan, the APM Group, The ITIL Accreditor, has announced the following extensions for candidates in each country:   Managers Bridge qualification- to remain publicly available until 31st December 2011   Service Manager re-sit period - is extended (56 words in article) http://www.itilnews.com/index.php?pagename=ITIL_-_New_Zealand_and_Japan http://www.itilnews.com/index.php?pagename=ITIL_-_New_Zealand_and_Japan Sun, 7 Aug 2011 15:27:00 GMT Qualifications Qualifications Overview The current global economic climate remains tense with many organizations and individuals reluctant to invest or spend. The knock-on effect is that the job markets are somewhat subdued.   It has been brought to our attention that in the United Kingdom some analysis has been undertaken (212 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Job_Analysis_United_Kingdom http://www.itilnews.com/index.php?pagename=ITIL_Job_Analysis_United_Kingdom Tue, 26 Jul 2011 15:24:00 GMT Qualifications Qualifications Overview ITILnews.com has recently launched it's jobs board for you to post your ITIL and IT jobs, FOR FREE.   Simply visit the link below, add the job details and submit your job.  We will review the information, and if eveything looks OK, we'll add it to the live (107 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_IT_Jobs_-_Free_posting_of_your_jobs http://www.itilnews.com/index.php?pagename=ITIL_and_IT_Jobs_-_Free_posting_of_your_jobs Tue, 26 Jul 2011 15:19:00 GMT Qualifications Qualifications Overview The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist Qualifications and have been award 1.5 credits towards the IT Expert certificate.   The (435 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_Complementary_Qualifications_from_the_British_Computer_Society http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_Complementary_Qualifications_from_the_British_Computer_Society Fri, 3 Sep 2010 15:15:00 GMT Qualifications Qualifications Overview The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who (2546 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme__Candidate_Numbers_and_Pass_Rates http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme__Candidate_Numbers_and_Pass_Rates Mon, 16 Aug 2010 10:53:00 GMT Qualifications Qualifications Overview The average pass rates for the ITIL v3 Examinations have been identified following the analysis of information originally supplied by APM Group who are responsible for the overall administration of the ITIL v3 Qualification Scheme. The information covers the period from January to May 2010.   The examinations that (327 words in article) http://www.itilnews.com/index.php?pagename=Average_Pass_Rates_for_ITIL_v3_Examinations http://www.itilnews.com/index.php?pagename=Average_Pass_Rates_for_ITIL_v3_Examinations Fri, 13 Aug 2010 10:19:00 GMT Qualifications Qualifications Overview Over the next eighteen months ITIL Version 2 (ITIL V2) will transition into retirement, making room for ITIL Version 3 (ITIL V3) to take centre stage. Following an international survey last year the owners of ITIL, the Office of Government Commerce (OGC) in the UK, agreed that: (333 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Retirement http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Retirement Mon, 8 Feb 2010 14:53:00 GMT Qualifications Qualifications Overview Given the uncertain economic times across the world and unemployment on the rise in most economies, especially the USA and the UK, does having an ITIL qualification set individuals apart and enhance their prospects of employment?   In our opinion the answer is most definitely 'Yes'.  (244 words in article) http://www.itilnews.com/index.php?pagename=Do_ITIL_Qualifications_aid_employment http://www.itilnews.com/index.php?pagename=Do_ITIL_Qualifications_aid_employment Mon, 29 Jun 2009 13:51:00 GMT Qualifications Qualifications Overview By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known (1298 words in article) http://www.itilnews.com/index.php?pagename=Experience_of_becoming_the_MSc_in_Service_Management_ http://www.itilnews.com/index.php?pagename=Experience_of_becoming_the_MSc_in_Service_Management_ Fri, 11 Jul 2008 21:17:00 GMT Qualifications Qualifications Overview "I have recently sat my ITIL v3 Managers Bridging course and it wasn't as bad an experience as I was expecting".   Having successfully passed the ITIL v2 Managers exam back in 2000 the prospect of sitting another ITIL exam was daunting.   The (776 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3__Managers_Bridging_Experience http://www.itilnews.com/index.php?pagename=ITIL_v3__Managers_Bridging_Experience Mon, 16 Jun 2008 18:35:00 GMT Qualifications Qualifications Overview It does not happen often in business, but it is refreshing when an organisation holds its hands up and admits a mistake has occurred. APM Group (APMG), as the official Office of Government Commerce (OGC) accreditor for the ITIL V3 qualifications scheme, is the organisation in question. (180 words in article) http://www.itilnews.com/index.php?pagename=News_ITIL_V3_Examinations_-_We_Apologise http://www.itilnews.com/index.php?pagename=News_ITIL_V3_Examinations_-_We_Apologise Tue, 20 Nov 2007 11:15:00 GMT Qualifications Qualifications Overview The benefits include: The ease by which the examination can be completed. In the past many ITIL v2 candidates complained that they had not written essays since leaving school, as a consequence many complained of sore wrists and cramps during and at the end of the three-hour (83 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Benefits http://www.itilnews.com/index.php?pagename=ITIL_Examination_Benefits Tue, 2 Oct 2007 08:31:00 GMT Qualifications Qualifications Overview Following the much reported dis-harmony from the former administrators of the ITIL accreditation services, the British Computer Society (BCS - ISEB) and Exin, towards the newly appointed ITIL examination body APM Group (APMG) an agreement has finally been reached. Each of the organisations provided press releases at the (65 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_APMG_BCS_and_EXIN_reach_agreement http://www.itilnews.com/index.php?pagename=ITIL_news_-_APMG_BCS_and_EXIN_reach_agreement Wed, 28 Feb 2007 11:45:00 GMT Qualifications Qualifications Overview Organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations but applies to companies of all sizes.   One such way is through professional and recognised qualifications.   The Information Systems Examination (967 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Qualifications_and_Badges http://www.itilnews.com/index.php?pagename=ITIL_Qualifications_and_Badges Mon, 15 Jan 2007 20:37:00 GMT Events and Webinars Overview Atlanta, Ga. - April 27, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event - focused on enterprise service catalog best practices - attracted customers (621 words in article) http://www.itilnews.com/index.php?pagename=Enterprise_Service_Catalog_Best_Practices_Take_Center_Stage_at_PMGs_2011_User_Conference__ http://www.itilnews.com/index.php?pagename=Enterprise_Service_Catalog_Best_Practices_Take_Center_Stage_at_PMGs_2011_User_Conference__ Fri, 20 May 2011 08:31:00 GMT Events and Webinars Overview The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events (301 words in article) http://www.itilnews.com/index.php?pagename=itSMF_Professional_Development_Days_Taking_Care_of_Business http://www.itilnews.com/index.php?pagename=itSMF_Professional_Development_Days_Taking_Care_of_Business Fri, 8 Oct 2010 10:04:00 GMT Events and Webinars Overview New York, NY - The ITIL Expert Level is one of the most desired qualifications for IT professionals. Recent research has revealed that the ITIL Expert enhances job performance, leads to better IT Service Management implementations and is a key enabler to achieving career ambitions for IT professionals. (459 words in article) http://www.itilnews.com/index.php?pagename=ITpreneurs_ITIL_Expert_Program__Achieve_ITIL_Expert_Effectively_and_Efficiently http://www.itilnews.com/index.php?pagename=ITpreneurs_ITIL_Expert_Program__Achieve_ITIL_Expert_Effectively_and_Efficiently Tue, 22 Jun 2010 15:16:00 GMT Events and Webinars Overview Four date Road Show provides practical advice on implementing ITIL v3   Central London, 30 June 2010 Birmingham, 1 July 2010 Manchester, 6 July 2010 West London, 7 July 2010     Hornbill is presenting a series (454 words in article) http://www.itilnews.com/index.php?pagename=Hornbill_to_present_workshops_supporting_the_ITIL_Journey_with_luminary_Malcolm_Fry http://www.itilnews.com/index.php?pagename=Hornbill_to_present_workshops_supporting_the_ITIL_Journey_with_luminary_Malcolm_Fry Mon, 7 Jun 2010 08:52:00 GMT Events and Webinars Overview Service Introduction Seminar - 1 day - only £99 + VAT   A Pink Elephant Seminar in association with SMART-SIP       Date: Tuesday 13th April 2010 Location: The Studio, 7 Cannon Street, Birmingham, B2 5EP Time: 9.30-16.00 hours (491 words in article) http://www.itilnews.com/index.php?pagename=SMART_SIP_Service_Introduction_Seminar http://www.itilnews.com/index.php?pagename=SMART_SIP_Service_Introduction_Seminar Fri, 19 Mar 2010 15:41:00 GMT Events and Webinars Overview The 'Maintaining ISO/IEC 20000' seminar due to take place in Portsmouth in the UK on the 14th May 2008 has been re-scheduled to take place on the 4th December 2008 at the same location. The seminar aims to provide advice and guidance on ways an organization can achieve, (64 words in article) http://www.itilnews.com/index.php?pagename=UK__Maintaining_ISOIEC_20000__Rescheduled_Event http://www.itilnews.com/index.php?pagename=UK__Maintaining_ISOIEC_20000__Rescheduled_Event Fri, 16 May 2008 17:12:00 GMT Events and Webinars Overview The Events and Webinars section will enable you to access information regarding ITIL and Service Management globally.    Many vendors and organisations run events and webinars to either sell their products or share their knowledge so why re-invent the wheel?.   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Events_and_Webinars_Overview http://www.itilnews.com/index.php?pagename=ITIL_Events_and_Webinars_Overview Tue, 23 Jan 2007 22:12:00 GMT Whitepapers Overview Well if you have ever wondered what the differences and similarities are between ITIL and Business Information Services Library or BiSL then this white paper is for you.   ITIL provides guidance to IT service providers with a view to enabling business value. BiSL (159 words in article) http://www.itilnews.com/index.php?pagename=ITIL_and_BiSL_-_White_Paper http://www.itilnews.com/index.php?pagename=ITIL_and_BiSL_-_White_Paper Fri, 9 Sep 2011 14:29:00 GMT Whitepapers Overview by Karen Ferris - Macanta Consulting   Green IT is a widely talked about subject at the moment. Organisations are undertaking numerous initiatives to address the challenge of increasing power consumption, growing carbon footprint not to mention increasing costs.   An initiative that most organisations are (4219 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_and_Turning_Service_Management_Green http://www.itilnews.com/index.php?pagename=ITIL_news_and_Turning_Service_Management_Green Mon, 7 Mar 2011 09:32:00 GMT Whitepapers Overview The following FREE white paper utilizes ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose, stable and reliable.   The white paper explains the requirements that IT service providers and key points of contact with (107 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Managing_Digital_Information_Assets_-_Free_White_Paper http://www.itilnews.com/index.php?pagename=ITIL_Managing_Digital_Information_Assets_-_Free_White_Paper Mon, 7 Mar 2011 09:12:00 GMT Whitepapers Overview Authors : Jenny Dugmore and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 Tue, 27 May 2008 15:20:00 GMT Whitepapers Overview Authors : Machteld Meijer, Mark Smalley and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between ITIL V3 and (91 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL Tue, 27 May 2008 15:15:00 GMT Publications Overview Following the publication of the updated ITIL Core Publications on August 23rd his year, entitled ITIL 2011, a series of frequently asked questions have been identified. In an effort to address the questions easily a FAQ information sheet has been produced by The Stationary Office (TSO). (69 words in article) http://www.itilnews.com/index.php?pagename=ITIL_2011_Publications_-_Frequently_Asked_Questions http://www.itilnews.com/index.php?pagename=ITIL_2011_Publications_-_Frequently_Asked_Questions Fri, 7 Oct 2011 10:20:00 GMT Publications Overview Hot on the heels of the announcement some time ago that the owners of ITIL, (Information Technology Infrastructure Library) the OGC (Office of Government Commerce) together with the TSO (The Stationary Office) are participating in a joint venture to introduce ITIL and Prince2 into China, they have (232 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications__Chinese_Translation http://www.itilnews.com/index.php?pagename=ITIL_v3_Core_Publications__Chinese_Translation Fri, 9 Jul 2010 14:59:00 GMT Publications Overview Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL (161 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Lite_A_Road_Map_to_Full_or_Partial_ITIL_Implementation http://www.itilnews.com/index.php?pagename=ITIL_Lite_A_Road_Map_to_Full_or_Partial_ITIL_Implementation Mon, 19 Apr 2010 11:10:00 GMT Publications Overview The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows:   Estrategia del Servicio PDF  ISBN 9780113312504 (161 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publication__Spanish_Translation http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publication__Spanish_Translation Thu, 8 Apr 2010 14:03:00 GMT Publications Overview The 'ITIL V3 Small-Scale Implementation' has been updated to reflect the Service Lifecycle approach of ITIL Version 3. Guidance is provided to smaller organizations that are either considering introducing ITIL or are looking to improve their current Service Management activities. Also included are suggested combined job roles to (75 words in article) http://www.itilnews.com/index.php?pagename=New_ITIL_V3_Publication_Small-Scale_Implementation http://www.itilnews.com/index.php?pagename=New_ITIL_V3_Publication_Small-Scale_Implementation Fri, 28 Aug 2009 10:15:00 GMT Publications Overview The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.   If you (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Publication_Building_an_ITIL-based_Service_Management_Department http://www.itilnews.com/index.php?pagename=ITIL_Publication_Building_an_ITIL-based_Service_Management_Department Mon, 24 Aug 2009 09:59:00 GMT Publications Overview Published on the 15th July 2009, the ITIL V3 Guide to Software Asset Management target audience is anyone involved in the governance, management and use of software assets within an organization. contains a practical approach to the management of software assets.   Aligned with (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_3_Publication_ITIL_V3_Guide_to_Software_Asset_Management http://www.itilnews.com/index.php?pagename=ITIL_3_Publication_ITIL_V3_Guide_to_Software_Asset_Management Mon, 27 Jul 2009 08:40:00 GMT Publications Overview ITIL V3 Glossary - Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         (169 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Glossary_of_Terms http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Glossary_of_Terms Mon, 18 Aug 2008 07:59:00 GMT Publications Overview ITIL Version 3 publishers OGC / TSO have corrected some inaccuracies in the recently launched (November 2006) ITIL V3 Study Aid "Passing your ITIL Foundation Exam".  The corrections are as follows: Page 89 6.6 SAMPLE QUESTIONS AND ANSWERS 6.6.1 Questions (159 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Corrections_to_Foundation_Study_Aid__IBSN_978-0-11-331079-1 http://www.itilnews.com/index.php?pagename=ITIL_V3_Corrections_to_Foundation_Study_Aid__IBSN_978-0-11-331079-1 Thu, 31 Jan 2008 07:26:00 GMT Publications Overview Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'. (19 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Core_Publication_renamed http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Core_Publication_renamed Wed, 31 Jan 2007 12:54:00 GMT ISO20000 Introduction Having developed the ISO/IEC 20000 standard and certification scheme, based upon its knowledge and experiences of ITIL, the information technology Service Management Forum or better known as the itSMF, decided to sell the certification scheme to APMG International for an undisclosed amount in October 2010.   (192 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_certification_scheme_SOLD http://www.itilnews.com/index.php?pagename=ISOIEC_20000_certification_scheme_SOLD Fri, 16 Sep 2011 17:28:00 GMT ISO20000 Introduction Injazat Data Systems, an information technology and business process managed services provider in the UAE, has been awarded certifications for meeting the stringent requirements of the international ISO/IEC 20000:2005 IT Service Management and ISO 27001:2005 Information Security Management System standards. (43 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_award_-_Injazat_Data_Systems http://www.itilnews.com/index.php?pagename=ISOIEC_20000_award_-_Injazat_Data_Systems Mon, 1 Nov 2010 10:19:00 GMT ISO20000 Introduction ISO/IEC 20000, the international standard for IT Service Management, should provide some comfort and re-assurance to any organization that is considering outsourcing some or all of its services to a third party supplier. Following a successful independent audit the third party supplier organization can be awarded the ISO (257 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_-_Words_of_Warning_and_Advice http://www.itilnews.com/index.php?pagename=ISOIEC_20000_-_Words_of_Warning_and_Advice Tue, 14 Sep 2010 15:38:00 GMT ISO20000 Introduction EXIN as part of its IT Service Management according to ISO/IEC 20000 qualification program which consists of a Foundation exam, five Professional exams will be accompanied by a lapel pin / badge for those who successfully pass the examinations. The program is split into two tracks. The first track is (126 words in article) http://www.itilnews.com/index.php?pagename=EXIN_ISOIEC_20000_lapel_pins http://www.itilnews.com/index.php?pagename=EXIN_ISOIEC_20000_lapel_pins Mon, 7 Jun 2010 09:15:00 GMT ISO20000 Introduction The itSMF ISO/IEC 20000 Consultant course and exam is being withdrawn.   This will be replaced by a new 'ISO/IEC 20000 Practitioner' course and exam which will place more emphasis on achieving the ISO/IEC 20000 Standard and what delegates need to do to attain this. (206 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Update_March_2010 http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Update_March_2010 Fri, 26 Mar 2010 09:30:00 GMT ISO20000 Introduction There are numerous articles and books that cover the various aspects of ISO 20000 but there are few that provide details as where you can find the names of those organizations that are currently certified.   There are in fact in excess of four hundred (156 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__Who_are_the_certified_organizations http://www.itilnews.com/index.php?pagename=ISOIEC_20000__Who_are_the_certified_organizations Fri, 4 Sep 2009 09:55:00 GMT ISO20000 Introduction For organizations that wish to embark on the ISO/IEC 20000 journey they often have difficulty in deciding the scope of certification, which is not uncommon.   It appears there are no hard and fast rules or guidelines to determine how wide or deep the scope must (314 words in article) http://www.itilnews.com/index.php?pagename=Scoping_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=Scoping_ISOIEC_20000 Tue, 14 Jul 2009 10:02:00 GMT ISO20000 Introduction The adoption of ISO/IEC 20000 is a considerable investment by any organization in time, resources and ultimately costs.   To assist Senior Management in making an informed decision on whether to commission the ISO/IEC 20000 route a work book is available entitled:   (127 words in article) http://www.itilnews.com/index.php?pagename=Considering_ISOIEC_20000_adoption http://www.itilnews.com/index.php?pagename=Considering_ISOIEC_20000_adoption Sat, 20 Jun 2009 14:09:00 GMT ISO20000 Introduction In excess of two hundred organizations around the globe have followed the route to becoming ISO 20000 certified. This article attempts to trace out the steps that an organization may expect to follow in an attempt to become ISO/IEC 20000 certified.   Baseline Current Capabilities   (961 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Certification http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Certification Mon, 12 Jan 2009 10:08:00 GMT ISO20000 Introduction The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.   (343 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Shalls_and_Shoulds http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Shalls_and_Shoulds Mon, 18 Aug 2008 10:18:00 GMT ISO20000 Introduction It was not always ISO/IEC 20000. Considerable time and effort was invested by the IT Service Management Forum (itSMF) based in the United Kingdom. The itSMF provided the funding and support for the development and launch of the British Standards Institute (BSI) BSI 5000 in 2000. BS 15000 (190 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship_v2 http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship_v2 Tue, 17 Jun 2008 19:40:00 GMT ISO20000 Introduction The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to (272 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Expands http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Expands Mon, 9 Jun 2008 10:33:00 GMT ISO20000 Introduction The development of ISO/IEC 20000 began in the UK with the IT Service Management Forum (itSMF) funding and supporting the development and launch of the British Standards Institute (BSI) BS15000 in 2000. In 2005 BS15000 was superseded by what we refer today as ISO/IEC 20000. The International standard (197 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship Wed, 16 Apr 2008 17:54:00 GMT ISO20000 Introduction April 2008 - Following the announcement by the British Computer Society's Information Systems Examination Board (ISEB) that the ISO/IEC 20000 Foundation examination is now available as of the 1st April 2008, the IT community finds itself waiting for an 'accredited course provider' to come forward to deliver the (137 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Foundation__Hold_your_horses http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Foundation__Hold_your_horses Wed, 16 Apr 2008 17:51:00 GMT ISO20000 Introduction Previously ISO/IEC 20000 examinations were administered by the itSMF in the UK. Both ISEB, part of the British Computer Society (BCS) in the UK and Exin in Holland are now preparing to launch ISO/IEC 20000 examinations. In this article we explore the offerings from EXIN.   (280 words in article) http://www.itilnews.com/index.php?pagename=Exin_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=Exin_and_ISOIEC_20000 Wed, 16 Apr 2008 17:39:00 GMT ISO20000 Introduction Washington DC, April 2008 - Exin have launched the ISO/IEC 20000 IT Service Management Qualification program beginning with the ISO/IEC 20000 Foundation level. The event was attended by representatives from the IT industry including IT experts and training providers. (41 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Examinations_available_in_the_USA http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Examinations_available_in_the_USA Wed, 16 Apr 2008 17:37:00 GMT ISO20000 Introduction This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course (568 words in article) http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management Mon, 7 Apr 2008 21:20:00 GMT ISO20000 Introduction A somewhat lame and unenthusiatic announcement has been issued to say that an ISO working group is beginning the revision programme for the Service Management standard. The announcement eludes to an expectation that 'an effective liaison between the ITIL Refresh developers to ensure a continuing alignment to the (129 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Updated_to_reflect_ITIL_Version_3 http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Updated_to_reflect_ITIL_Version_3 Tue, 8 May 2007 16:16:00 GMT ISO20000 Introduction ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the (410 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction Fri, 9 Mar 2007 08:30:00 GMT ISO20000 Introduction Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing (485 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Benefits http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Benefits Tue, 23 Jan 2007 21:55:00 GMT Free Downloads ITIL PDF The publication of the updated ITIL Core Publications on Friday 29th July 2011, entitled ITIL 2011, has resulted in the ITIL Glossary of Terms to be updated and translated accordingly. Six languages have been completed so far, with the remaining languages being updated and will be published in (241 words in article) http://www.itilnews.com/index.php?pagename=ITIL_2011_Glossary_of_Terms__Free_Downloads http://www.itilnews.com/index.php?pagename=ITIL_2011_Glossary_of_Terms__Free_Downloads Thu, 4 Aug 2011 07:55:00 GMT Free Downloads ITIL PDF The ITIL v3 Software Endorsement Scheme assesses vendor software to ensure that it does align to the relevant ITIL v3 processes as claimed. If successful the software is awarded the appropriate scheme logo and the vendor is able to market the software as ITIL v3 Software Endorsement Scheme (199 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Management_Toolset_Assessment_criteria_-_Free_Download http://www.itilnews.com/index.php?pagename=ITIL_v3_Service_Management_Toolset_Assessment_criteria_-_Free_Download Thu, 5 Aug 2010 10:12:00 GMT Free Downloads ITIL PDF To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the free ITIL download (PDF) please click the phrase: ITIL (59 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Foundation_Sample_Examination_Paper http://www.itilnews.com/index.php?pagename=ITIL_v3_Foundation_Sample_Examination_Paper Tue, 13 Jul 2010 10:59:00 GMT Free Downloads ITIL PDF The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.   (117 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_Explained http://www.itilnews.com/index.php?pagename=ITIL_v3_Qualification_Scheme_Explained Tue, 13 Jul 2010 10:51:00 GMT Free Downloads ITIL PDF As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May (162 words in article) http://www.itilnews.com/index.php?pagename=The_Lost_World_Of_Problem_Management_by_Karen_Ferris http://www.itilnews.com/index.php?pagename=The_Lost_World_Of_Problem_Management_by_Karen_Ferris Mon, 24 May 2010 09:44:00 GMT Free Downloads ITIL PDF At the beginning of the millennium a considerable amount of interest was shown around IT Service Management. Microsoft Corporation was no exception and having explored the world recognized that ITIL owned by the British Government was a good sound foundation. Microsoft developed a proprietary product based upon ITIL (190 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_Microsoft_Operational_Framework_4_MOF_4 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_Microsoft_Operational_Framework_4_MOF_4 Mon, 8 Jun 2009 08:22:00 GMT Free Downloads ITIL PDF To assist with understanding the somewhat overly complicated ITIL Version 3 qualification scheme a free tool has been produced to enable the individual to calculate the number of credits associated with the courses already undertaken and also provide suggestions on future courses to consider. To access the tool click on (61 words in article) http://www.itilnews.com/index.php?pagename=Free_ITIL_Tool_-_ITIL_V3_Course_Credits_Calculator_and_Planner http://www.itilnews.com/index.php?pagename=Free_ITIL_Tool_-_ITIL_V3_Course_Credits_Calculator_and_Planner Mon, 24 Nov 2008 16:25:00 GMT Free Downloads ITIL PDF Authors : Jenny Dugmore and Sharon Taylor, March 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between (86 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000_PDF http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000_PDF Tue, 6 May 2008 08:48:00 GMT Free Downloads ITIL PDF Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between (97 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL_Sound_Guidance_White_Paper_PDF http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL_Sound_Guidance_White_Paper_PDF Tue, 6 May 2008 08:45:00 GMT Free Downloads ITIL PDF The Stationary Office (TSO) in the UK has announced the official ITIL Version 3 Glossary of Terms has been translated into French and is available to download for free subject to agreement to the terms of use by clicking here (opens site in a new window). (45 words in article) http://www.itilnews.com/index.php?pagename=News_-_Free_ITIL_V3_download http://www.itilnews.com/index.php?pagename=News_-_Free_ITIL_V3_download Fri, 30 Nov 2007 15:04:00 GMT Free Downloads ITIL PDF A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_downloads_ITIL_V3_Intro_Overview http://www.itilnews.com/index.php?pagename=ITIL_downloads_ITIL_V3_Intro_Overview Tue, 20 Nov 2007 11:07:00 GMT Free Downloads ITIL PDF ITIL V3 Glossary - Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         Danish Translation (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Glossary http://www.itilnews.com/index.php?pagename=ITIL_Glossary Sat, 24 Feb 2007 11:04:00 GMT Links Link Exchange Information This is for technorati blog posts only: BUCYNH8Q33MZ   (10 words in article) http://www.itilnews.com/index.php?pagename=technorati_blog_posts http://www.itilnews.com/index.php?pagename=technorati_blog_posts Thu, 23 Dec 2010 12:37:00 GMT Links Link Exchange Information With the help of Feedburner, you can now put the latest ITILnews articles on your web site for your visitors to read.   Cut and paste this code into your web page and test and ensure any spaces are removed;   <script type="text/javascript" src="http://feeds.feedburner.com/ITILNew sMostRecent?format=sigpro&nItems=10" (96 words in article) http://www.itilnews.com/index.php?pagename=Put_ITILnews_onto_your_web_site http://www.itilnews.com/index.php?pagename=Put_ITILnews_onto_your_web_site Tue, 1 Jun 2010 15:10:00 GMT Links Link Exchange Information We are always looking for good quality ITIL oriented web sites to exchange web site links with....   Web site link exchanges benefits each web site, and also the ITIL community as a whole, because the ITIL resources available to them are made more accessible.   If (362 words in article) http://www.itilnews.com/index.php?pagename=Link_exchange_with_ITILNews http://www.itilnews.com/index.php?pagename=Link_exchange_with_ITILNews Tue, 1 Jun 2010 13:12:00 GMT Links Link Exchange Information Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes_Links http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes_Links Fri, 16 May 2008 17:02:00 GMT Archive Archived Articles   This article has been updated and replaced.  Please click here to view updated ITIL v3 Qualification Diagrams March 2011.         Here is the original article;   At last a decision has been made regarding the names of (369 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme__Latest_diagrams http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme__Latest_diagrams Fri, 11 Mar 2011 18:43:00 GMT Archive Archived Articles If you would like to advertise in, or contribute to, the ITILnews.com e-shot going out in March 2011, please contact us as son as possible.   (26 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_cta_03_2011 http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_cta_03_2011 Thu, 10 Mar 2011 14:16:00 GMT Archive Archived Articles YOUR IDEAS NEEDED... from webmaster@itilnews.com You have asked us for updates, so now we are asking... "what do you want to see on ITILnews.com?"   Simply send us an e-mail, and let us know.   ITIL EDUCATION WARNING   As the (98 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_02_2011 http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_02_2011 Fri, 25 Feb 2011 14:03:00 GMT Archive Archived Articles Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL).   Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out (420 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_10_2010 http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_10_2010 Fri, 15 Oct 2010 14:17:00 GMT Archive Archived Articles Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library.   Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web (526 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_09_2010 http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_09_2010 Tue, 14 Sep 2010 09:28:00 GMT Archive Archived Articles  Welcome to the ITILnews.com e-letter.  Our principle aim is to share information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library, version 2, version 3 and beyond...  Trying to be different from other ITIL websites, we aim to offer information that can benefit (501 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_06_2010 http://www.itilnews.com/index.php?pagename=ITIL_Newsletter_06_2010 Sat, 29 May 2010 12:13:00 GMT Archive Archived Articles The ITIL Version 2 exams are available in the following languages:   FOUNDATION PRACTITIONER MANAGER English US English Danish Dutch German International (110 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Exam_Languages http://www.itilnews.com/index.php?pagename=ITIL_Version_2_Exam_Languages Mon, 9 Mar 2009 10:46:00 GMT About ITILnews ITIL Supplier Directory You can add or remove your e-mail address from our ITIL e-letter mailing list by using one of the links below.   This will initiate your local e-mail client, and will allow you to send an e-mail from your local e-mail client to our subscriptions e-mail account, and the (144 words in article) http://www.itilnews.com/index.php?pagename=remove_from_mailing_list http://www.itilnews.com/index.php?pagename=remove_from_mailing_list Tue, 15 Jun 2010 14:10:00 GMT About ITILnews ITIL Supplier Directory We have many advertising opportunities at ITILnews.com, so please contact us and let us know what you would like to achieve.           Advertising opportunities on ITILnews.com include the following packages which are subject to change without notice, depending on any (1521 words in article) http://www.itilnews.com/index.php?pagename=Advertising_Opportunities_on_ITILnews http://www.itilnews.com/index.php?pagename=Advertising_Opportunities_on_ITILnews Thu, 1 Apr 2010 16:12:00 GMT About ITILnews ITIL Supplier Directory We have developed ITILnews.com to provide a portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL and ISO/IEC 20000.   We aim to provide open and honest opinion on matters within the industry, kindle debate and assist (433 words in article) http://www.itilnews.com/index.php?pagename=about_itilnews http://www.itilnews.com/index.php?pagename=about_itilnews Tue, 4 Aug 2009 16:43:00 GMT About ITILnews ITIL Supplier Directory The ITIL Directory of ITIL Suppliers, ITIL Products and ITIL People (an ITIL vendors list) is being developed and will be launched in 2011.    GET YOUR ITIL RELATED BUSINESS LISTED FOR FREE   If you would like to be included in "The ITIL Directory", in the first (152 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Directory_of_Suppliers_Products_and_People http://www.itilnews.com/index.php?pagename=ITIL_Directory_of_Suppliers_Products_and_People Tue, 4 Aug 2009 16:34:00 GMT About ITILnews ITIL Supplier Directory We welcome your feedback and suggestions of ways to improve this site for the good of the ITIL community.[[more]]   Please feel free to send us an e-mail via info@itilnews.com or click here to use the contact page.   (42 words in article) http://www.itilnews.com/index.php?pagename=contact_itilnews http://www.itilnews.com/index.php?pagename=contact_itilnews Wed, 17 Jan 2007 08:28:00 GMT About ITILnews ITIL Supplier Directory The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is where you can gather information and have your say. If there is anything we have missed, let us know and we will put it up for everyone. If (436 words in article) http://www.itilnews.com/index.php?pagename=ITILnews_Europe_Home_Page http://www.itilnews.com/index.php?pagename=ITILnews_Europe_Home_Page Mon, 25 Sep 2006 10:58:00 GMT