ITILNews http://www.itilnews.com/index.php (C) ITILNews The only function within ITIL Service Support and Service Delivery is the ITIL Service Desk, nevertheless it cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class service. The service in turn (1221 words in article) http://www.itilnews.com/index.php?pagename=Service_Support_Service_Desk http://www.itilnews.com/index.php?pagename=Service_Support_Service_Desk Fri, 13 Oct 2006 08:19:00 GMT This is probably the most common ITIL discipline utilised throughout Organisations regardless of the level of ITIL maturity.  The goal of ITIL Incident Management is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and (975 words in article) http://www.itilnews.com/index.php?pagename=service_support_incident_management http://www.itilnews.com/index.php?pagename=service_support_incident_management Mon, 9 Oct 2006 14:42:00 GMT The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are: (817 words in article) http://www.itilnews.com/index.php?pagename=service_support_problem_management http://www.itilnews.com/index.php?pagename=service_support_problem_management Mon, 9 Oct 2006 14:42:00 GMT As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently (658 words in article) http://www.itilnews.com/index.php?pagename=change_management http://www.itilnews.com/index.php?pagename=change_management Mon, 9 Oct 2006 14:42:00 GMT The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes (1154 words in article) http://www.itilnews.com/index.php?pagename=ITIL_release_management http://www.itilnews.com/index.php?pagename=ITIL_release_management Fri, 13 Oct 2006 08:21:00 GMT Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management__Configuration_Item_Attributes http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management__Configuration_Item_Attributes Mon, 30 Jun 2008 09:01:00 GMT Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it (2006 words in article) http://www.itilnews.com/index.php?pagename=ITIL_configuration_management http://www.itilnews.com/index.php?pagename=ITIL_configuration_management Fri, 13 Oct 2006 08:21:00 GMT ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL (1170 words in article) http://www.itilnews.com/index.php?pagename=service_level_management http://www.itilnews.com/index.php?pagename=service_level_management Wed, 11 Oct 2006 14:41:00 GMT The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes.   When selecting the toolset for your organization it is important to remember that (1001 words in article) http://www.itilnews.com/index.php?pagename=Selecting_an_ITIL_Service_Management_Toolset http://www.itilnews.com/index.php?pagename=Selecting_an_ITIL_Service_Management_Toolset Tue, 3 Jun 2008 09:24:00 GMT The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do (433 words in article) http://www.itilnews.com/index.php?pagename=IT_Service_Management_Toolset_Checklist http://www.itilnews.com/index.php?pagename=IT_Service_Management_Toolset_Checklist Tue, 3 Jun 2008 09:21:00 GMT The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and (760 words in article) http://www.itilnews.com/index.php?pagename=availability_management http://www.itilnews.com/index.php?pagename=availability_management Fri, 13 Oct 2006 08:22:00 GMT ITIL Capacity Management is responsible for ensuring the capacity of IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner. To enable ITIL Capacity Management to achieve its responsibilities it undertakes various activities including:   The monitoring of performance and (901 words in article) http://www.itilnews.com/index.php?pagename=capacity_management http://www.itilnews.com/index.php?pagename=capacity_management Fri, 13 Oct 2006 08:22:00 GMT Increased user numbers and demands for new technologies have caused the costs of IT Services to grow faster than other costs and are perceived as high and inflexible. The complex nature of Accounting for IT usage often leads to dissatisfaction and questionable 'value for money' of the services (492 words in article) http://www.itilnews.com/index.php?pagename=financial_management http://www.itilnews.com/index.php?pagename=financial_management Fri, 13 Oct 2006 08:22:00 GMT Organisations are now nearly always dependent on IT services in order to support their business practices and to provide goods and services to their customers. This increased dependency on IT means that services need to be protected from extended unavailability. This is where IT Service Continuity Management (ITSCM) fits in. It (2012 words in article) http://www.itilnews.com/index.php?pagename=IT_service_continuity_management http://www.itilnews.com/index.php?pagename=IT_service_continuity_management Fri, 13 Oct 2006 08:22:00 GMT ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here.[[more]] If you have a question or seek advice please click here to contact us.   (35 words in article) http://www.itilnews.com/index.php?pagename=ITIL_FAQ_Overview http://www.itilnews.com/index.php?pagename=ITIL_FAQ_Overview Mon, 29 Jan 2007 19:27:00 GMT Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of (3900 words in article) http://www.itilnews.com/index.php?pagename=The_London_Ambulance_Service_and_implementing_ITIL http://www.itilnews.com/index.php?pagename=The_London_Ambulance_Service_and_implementing_ITIL Tue, 29 Jul 2008 15:14:00 GMT A Tailored IT Service Management Solution Enhances Quality of Patient Care   Cincinnati Children’s Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children’s is dedicated to transforming the way health care is delivered by providing care (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Case_Study_Cincinnati_Childrens_Hospital_Medical_Center_ http://www.itilnews.com/index.php?pagename=ITIL_Case_Study_Cincinnati_Childrens_Hospital_Medical_Center_ Tue, 23 Jan 2007 21:59:00 GMT Organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations but applies to companies of all sizes.   One such way is through professional and recognised qualifications. The Information Systems Examination Board (972 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Qualifications_and_Badges http://www.itilnews.com/index.php?pagename=ITIL_Qualifications_and_Badges Mon, 15 Jan 2007 20:37:00 GMT The 'Maintaining ISO/IEC 20000' seminar due to take place in Portsmouth in the UK on the 14th May 2008 has been re-scheduled to take place on the 4th December 2008 at the same location. The seminar aims to provide advice and guidance on ways an organization can achieve, (64 words in article) http://www.itilnews.com/index.php?pagename=UK__Maintaining_ISOIEC_20000__Rescheduled_Event http://www.itilnews.com/index.php?pagename=UK__Maintaining_ISOIEC_20000__Rescheduled_Event Fri, 16 May 2008 17:12:00 GMT Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing (485 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Benefits http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Benefits Tue, 23 Jan 2007 21:55:00 GMT UK based Touchpaper, the provider of ITIL Service Management software has been acquired by Avocent of the USA, for approximately $45 million. The deal was completed on 1st July 2008.   (34 words in article) http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent http://www.itilnews.com/index.php?pagename=Touchpaper_acquired_by_Avocent Tue, 8 Jul 2008 14:08:00 GMT A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support. (35 words in article) http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract http://www.itilnews.com/index.php?pagename=US_Army_Research_Laboratory_-_32USD_million_IT_contract Tue, 6 May 2008 08:25:00 GMT Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation.   When Consulting, Customers ask ‘what is the secret to a successful ITIL implementation’?  The answer is not rocket science but (404 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Back_to_basics_People_Process_and_Technology http://www.itilnews.com/index.php?pagename=ITIL__Back_to_basics_People_Process_and_Technology Tue, 27 May 2008 20:34:00 GMT EDS (Electronic Data Systems) Asia Pac, hot on the heels of it's agreed takeover by HP (Hewlett Packard) in May for around US$14bn, has announced that it is to standardize on BMC’s Atrium Configuration Management Database (CMDB) based on ITIL, to assist with managing and monitoring people, processes (54 words in article) http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac http://www.itilnews.com/index.php?pagename=EDS_BMC_and_ITIL_-_AsiaPac Tue, 22 Jul 2008 22:27:00 GMT During July 2008 Xpertise, the UK based ITIL training organization announced it had made an offer to takeover Parity training also UK based. In August 2008 the Xpertise shareholders rejected the resolution after it had received a takeover approach.   Privately owned QA-IQ specified (124 words in article) http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity http://www.itilnews.com/index.php?pagename=ITIL_UK_Trainers_Xpertise_Merger_Activity Mon, 8 Dec 2008 13:29:00 GMT A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has increased (142 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Desk_-_Survey http://www.itilnews.com/index.php?pagename=ITIL_Service_Desk_-_Survey Mon, 8 Dec 2008 11:58:00 GMT "I have recently sat my ITIL v3 Managers Bridging course and it wasn't as bad an experience as I was expecting".   Having successfully passed the ITIL v2 Managers exam back in 2000 the prospect of sitting another ITIL exam was daunting.   The (796 words in article) http://www.itilnews.com/index.php?pagename=ITIL_v3__Managers_Bridging_Experience http://www.itilnews.com/index.php?pagename=ITIL_v3__Managers_Bridging_Experience Mon, 16 Jun 2008 18:35:00 GMT APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are (191 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates http://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Lifecycle_Module_and_Service_Capability_Module__Release_Dates Fri, 23 May 2008 17:26:00 GMT By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known (1298 words in article) http://www.itilnews.com/index.php?pagename=Experience_of_becoming_the_MSc_in_Service_Management_ http://www.itilnews.com/index.php?pagename=Experience_of_becoming_the_MSc_in_Service_Management_ Fri, 11 Jul 2008 21:17:00 GMT Compugen Inc, Canada (March 2008) announces Release 4.1 of Compugen eMerge, its asset lifecycle management solution. Based on IT Infrastructure Library (ITIL) eMerge assists to control costs, minimize business risk and maximize the business value that IT infrastructure delivers by helping to manage IT-related assets - hardware, software, (75 words in article) http://www.itilnews.com/index.php?pagename=Compugen_Inc_Release_41_of_Compugen_eMerge http://www.itilnews.com/index.php?pagename=Compugen_Inc_Release_41_of_Compugen_eMerge Fri, 11 Apr 2008 09:14:00 GMT Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'. (19 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Core_Publication_renamed http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Core_Publication_renamed Wed, 31 Jan 2007 12:54:00 GMT It is now confirmed that the official launch will take place on 5th June at Vinopolis in London.  Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting.  The authors will then promote the new books by embarking (56 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Official_launch_date__authors_on_tour Wed, 28 Feb 2007 16:03:00 GMT Following the much reported dis-harmony from the former administrators of the ITIL accreditation services, the British Computer Society (BCS - ISEB) and Exin, towards the newly appointed ITIL examination body APM Group (APMG) an agreement has finally been reached. Each of the organisations provided press releases at the (63 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_APMG_BCS_and_EXIN_reach_agreement http://www.itilnews.com/index.php?pagename=ITIL_news_-_APMG_BCS_and_EXIN_reach_agreement Wed, 28 Feb 2007 11:45:00 GMT The review of the draft ITIL Version 3 books took place between 8th – 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Review Wed, 17 Jan 2007 15:53:00 GMT It does not happen often in business, but it is refreshing when an organisation holds its hands up and admits a mistake has occurred. APM Group (APMG), as the official Office of Government Commerce (OGC) accreditor for the ITIL V3 qualifications scheme, is the organisation in question. (180 words in article) http://www.itilnews.com/index.php?pagename=News_ITIL_V3_Examinations_-_We_Apologise http://www.itilnews.com/index.php?pagename=News_ITIL_V3_Examinations_-_We_Apologise Tue, 20 Nov 2007 11:15:00 GMT The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes. (38 words in article) http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ http://www.itilnews.com/index.php?pagename=News_The_Art_of_Service_Australia_Receives_accreditation_from_EXIN_ Tue, 20 Nov 2007 10:53:00 GMT CheckFree (USA) - Steve Olsen, Executive VP and Chief Operating Officer, with a budget of $305 million and an IT team of approximately 1000, announces one of the current top initiatives is the implementation of ITIL processes combined with the consolidation of thirteen data centers into three. (45 words in article) http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses http://www.itilnews.com/index.php?pagename=News_CheckFree_USA_Steve_Olsen_ITIL_processses Tue, 20 Nov 2007 10:50:00 GMT Fox IT and Global Knowledge in the UK have announced a strategic partnership to deliver IT Service Management consultancy and learning solutions. (22 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership http://www.itilnews.com/index.php?pagename=ITIL_Companys_strategic_partnership Tue, 2 Oct 2007 08:37:00 GMT Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken.   If you wish to pre-order your copy of the publication please click here.   (38 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Study_Aid Tue, 2 Oct 2007 08:35:00 GMT The benefits include:   The ease by which the examination can be completed. In the past many ITIL V2 candidates complained that they had not written essays since leaving school, as a consequence many complained of sore wrists and cramps during and at the end of (87 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Benefits http://www.itilnews.com/index.php?pagename=ITIL_Examination_Benefits Tue, 2 Oct 2007 08:31:00 GMT The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be ‘multiple choice’ based as opposed to the existing ITIL V2 Manager’s examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis. (140 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice http://www.itilnews.com/index.php?pagename=ITIL_Examinations_go_Multi-Choice Tue, 2 Oct 2007 08:28:00 GMT Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3 (76 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course http://www.itilnews.com/index.php?pagename=ITIL_V3_New_Course Tue, 2 Oct 2007 08:25:00 GMT In light of the release of ITIL V3, ITIL V2 publications and examinations will continue to be available beyond December 2008. Based upon demand for the ‘products’ and regular reviews, a notice period of four to six months notice will be given to the ITIL community prior to their withdrawal. (50 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations http://www.itilnews.com/index.php?pagename=ITIL_V2_publications_and_examinations Tue, 2 Oct 2007 08:24:00 GMT The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows:   June 2007            78% July 2007             93% August 2007        85%   The average pass rate being 84% (47 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results http://www.itilnews.com/index.php?pagename=ITIL_V3_Foundation_Exam_Pass_Results Tue, 2 Oct 2007 08:22:00 GMT The ITIL Consultancy, Education and Services provider Getronics is in the throws of a potential takeover.   KPN ICT Services a wholly owned subsidiary of Royal KPN announces an offer for Getronics shares. The acceptance period runs from 12th September 2007 09:00 through to 12th October (61 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over http://www.itilnews.com/index.php?pagename=ITIL_Company_in_possible_Take-over Tue, 2 Oct 2007 08:14:00 GMT "It's time we aligned IT with the business" is a common cry heard around the data center, especially near budget time. For most IT managers, this means that their business counterparts don't quite understand how IT spending creates business value. IT staff feel as if they're seen as administrative overhead, (2488 words in article) http://www.itilnews.com/index.php?pagename=Performance_Metrics_for_Data_Center_Effectiveness_Efficiency_and_Agility http://www.itilnews.com/index.php?pagename=Performance_Metrics_for_Data_Center_Effectiveness_Efficiency_and_Agility Tue, 15 Jan 2008 10:55:00 GMT Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling, (162 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_pricing_structure Tue, 13 Feb 2007 17:55:00 GMT The preamble and build-up to the launch of ITIL Version 3 promised much but has it lived up to those promises six months after the launch in the middle of 2007 ?   In this article ITILnews.com attempts to objectively outline some of the observations following the release of (921 words in article) http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over http://www.itilnews.com/index.php?pagename=Is_the_ITIL_Version_3_Honeymoon_over Thu, 31 Jan 2008 07:28:00 GMT ITIL Version 3 publishers OGC / TSO have corrected some inaccuracies in the recently launched (November 2006) ITIL V3 Study Aid "Passing your ITIL Foundation Exam".  The corrections are as follows: Page 89 6.6 SAMPLE QUESTIONS AND ANSWERS 6.6.1 Questions (159 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Corrections_to_Foundation_Study_Aid__IBSN_978-0-11-331079-1 http://www.itilnews.com/index.php?pagename=ITIL_V3_Corrections_to_Foundation_Study_Aid__IBSN_978-0-11-331079-1 Thu, 31 Jan 2008 07:26:00 GMT The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked.  Companies may benefit from offers on V2 training courses if they are being offered by training providers.  V2 accreditation is still valid and the exams are (52 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3__Do_I_still_take_V2_Exams Thu, 22 Feb 2007 17:01:00 GMT The owners of ITIL, the Office of Government Commerce (OGC) have announced that the five core publications for ITIL Version 3 will be available from the 30th May 2007. The five core publications are: Service Strategy (SS) Service Design (SD) Service Transition (64 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date http://www.itilnews.com/index.php?pagename=ITIL_news_-_ITIL_Version_3_Publication_date Thu, 15 Feb 2007 15:57:00 GMT Mapping of ITIL V3 with COBIT® 4.1 is planned to be be published on the ISACA website before the end of the first quarter of 2008. www.isaca.org/cobitmapping , as soon as we know we will let you know.   ISACA has a membership of 65,000 worldwide, (124 words in article) http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 http://www.itilnews.com/index.php?pagename=Mapping_of_ITIL_V3_with_COBIT_41 Sun, 3 Feb 2008 08:45:00 GMT Jan 08   En Pointe Technologies has begun investing in ITIL and is developing talent in its services organization as it prepares for growth of its managed service capacity. For more information visit http://www.enpointe.com.   (38 words in article) http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies http://www.itilnews.com/index.php?pagename=USA_-_En_Pointe_Technologies Sun, 3 Feb 2008 08:43:00 GMT Jan 2008    Tata Motors is currently hot on the news wires with the potential purchase of the prestigious Jaguar Cars and Land Rover from Ford Motor Company. Tata Motors looking to increase its service quality and availability have bought BMC Business Service Management (62 words in article) http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors http://www.itilnews.com/index.php?pagename=India_-_BMC_software_assists_Tata_Motors Sun, 3 Feb 2008 08:41:00 GMT ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for (364 words in article) http://www.itilnews.com/index.php?pagename=Consider_OLAs_as_well_as_SLAs http://www.itilnews.com/index.php?pagename=Consider_OLAs_as_well_as_SLAs Mon, 7 Apr 2008 21:41:00 GMT Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and (119 words in article) http://www.itilnews.com/index.php?pagename=PATCH_MANAGEMENT_-_CHANGE_CONFIGURATION_AND_RELEASE_OR_SOMETHING_MORE http://www.itilnews.com/index.php?pagename=PATCH_MANAGEMENT_-_CHANGE_CONFIGURATION_AND_RELEASE_OR_SOMETHING_MORE Mon, 7 Apr 2008 21:29:00 GMT by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth   Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to (316 words in article) http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth http://www.itilnews.com/index.php?pagename=ITIL_helps_Asian_companies_keep_pace_with_growth Mon, 26 Mar 2007 20:58:00 GMT The motivation to write this article came from reading ‘How many light bulbs does it take to change the world?’ – by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce (877 words in article) http://www.itilnews.com/index.php?pagename=Could_it_be_the_end_of_the_Personal_Computer_as_we_know_it http://www.itilnews.com/index.php?pagename=Could_it_be_the_end_of_the_Personal_Computer_as_we_know_it Mon, 26 Mar 2007 11:17:00 GMT Cost pressures combined with the commercial real estate prices and the off-shoring of specific job functions has contributed to the increase in the number of premises available for lease or purchase in most city centres and highways.   What has changed?   The Fortune 500 in (622 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_and_Home-Workers http://www.itilnews.com/index.php?pagename=ITIL_Configuration_Management_and_Home-Workers Mon, 26 Mar 2007 11:08:00 GMT ITIL V3 Glossary – Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         (169 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Glossary_of_Terms http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Glossary_of_Terms Mon, 18 Aug 2008 07:59:00 GMT Contact   If you want to make contact with us directly with any suggestions, ITIL, ITIL v3, ITIL training, please do so (click here).   The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is (478 words in article) http://www.itilnews.com/index.php?pagename=ITILnews_Europe_Home_Page http://www.itilnews.com/index.php?pagename=ITILnews_Europe_Home_Page Mon, 25 Sep 2006 10:58:00 GMT We welcome your feedback and suggestions of ways to improve this site for the good of the ITIL community.[[more]]   Please feel free to send us an e-mail by var username = "info"; var hostname = "itilnew"; var domainname = "s.com"; document.write("clicking (64 words in article) http://www.itilnews.com/index.php?pagename=contact_itilnews http://www.itilnews.com/index.php?pagename=contact_itilnews Wed, 17 Jan 2007 08:28:00 GMT ITIL advocates an combination of people, process and technology in order to strive towards effective and efficient Service Management.   Having the right people with the right skill sets is probably the most difficult to achieve.   In the market place there (91 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Training_Overview http://www.itilnews.com/index.php?pagename=ITIL_Training_Overview Mon, 9 Oct 2006 09:54:00 GMT Continuing the people, process and technology theme, having the right Management Tools in place is essential.  Without having Management Information continuous process improvement becomes impossible.   As the saying goes "if you can’t measure it, you can’t manage it".   Integrated ITIL Service Management (153 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Overview http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Overview Mon, 9 Oct 2006 09:55:00 GMT A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005 (664 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_or_ITIL_Version_3 http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_or_ITIL_Version_3 Fri, 27 Oct 2006 08:43:00 GMT Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below:   (All links below are from http://www.best-management-practice .com)   (125 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publications_Updates http://www.itilnews.com/index.php?pagename=ITIL_V3_Core_Publications_Updates Tue, 22 Jul 2008 22:31:00 GMT Each of the 'core' publications will have a consistent structure with the base structure as follows: Introduction Overview Context Purpose Usage Principles of best practice Process fundamentals Methods, practices and tools (212 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Core_Publications_Structure http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Core_Publications_Structure Fri, 27 Oct 2006 08:47:00 GMT Spring through to the Autumn 2006 sees the delivery of the ITIL Refresh products that support the ‘core’ volumes. The products will be web-based and freely available although it has been suggested that they may require a licence! The products are:   · Integrated ITIL process maps (308 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_A__Supporting_Guidance http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_A__Supporting_Guidance Fri, 27 Oct 2006 08:50:00 GMT Autumn through to the Winter 2006 sees the delivery of the five ITIL Refresh ‘core’ volumes or publications. The details of the ‘core’ publications are as follows   · Service Strategies (SS) – focussed on the alignment of the business and IT, primarily the publication brings the (784 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_B__Core_Publications http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_B__Core_Publications Fri, 27 Oct 2006 08:52:00 GMT No dates as yet have been published for this tranche, although proposed titles include:   · Pocket guides · Case studies · ITIL practice working templates, for example Business Cases · Governance methods · Certification based study aids (41 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_C__Complementary_products http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_C__Complementary_products Fri, 27 Oct 2006 08:53:00 GMT Summer 2007 expect to see a publication aimed at providing introductory guidance to senior executives with regards to ITIL. Primarily this volume is dependant upon the completion of the ‘core’ publications, as it summarizes the ITIL concepts and outlines the benefits of adopting it. The key feature will (74 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_D__Executive_introduction_to_Service_Management http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project__Tranche_D__Executive_introduction_to_Service_Management Fri, 27 Oct 2006 08:55:00 GMT ITIL Refresh Board - High-level decisions regarding the scope and development of ITIL Version 3 is provided by the ITIL Refresh Board. The following individuals comprise of the Board: Carol Hulm – ISEB Janine Eves - TSO Jenny Dugmore – ISO/IEC (758 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_ITIL_Version_3_Governance http://www.itilnews.com/index.php?pagename=ITIL_Refresh_Project_ITIL_Version_3_Governance Tue, 31 Oct 2006 11:59:00 GMT Many organisations when they start on their ITIL journey do not have the necessary skills or experience in-house to implement ITIL.  Even those organisations that have started may require expert help along the ‘ITIL road’.   There are numerous Consultancies with not just ITIL experience but (105 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Consultancy_Overview http://www.itilnews.com/index.php?pagename=ITIL_Consultancy_Overview Fri, 1 Dec 2006 15:06:00 GMT Some organisations choose not to deliver their IT provision by using in-house resources they prefer to outsource it to a third party.  Outsourcing companies can provide skilled and qualified people as well as absorbing existing staff.  In addition, they can manage existing technology and some even implement and manage (95 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Overview http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Overview Fri, 1 Dec 2006 15:08:00 GMT People are key to any organisation and getting the right person with the knowledge, skill set and experience can often be difficult.    Specialist ITIL recruitment agencies exist to assist with finding the ideal person, whether that requirement is for a fixed term interim assignment, (82 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Recruitment_Overview http://www.itilnews.com/index.php?pagename=ITIL_Recruitment_Overview Fri, 1 Dec 2006 15:09:00 GMT The following is not a definitive list, but hopefully conveys some of the fundamental benefits, if we have missed any benefits that you believe should be included then please let us know. A documented approach Global recognition Accredited educational companies (183 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_what_are_the_benefits_of_ITIL http://www.itilnews.com/index.php?pagename=itil_faq_what_are_the_benefits_of_ITIL Wed, 17 Jan 2007 07:37:00 GMT No organization is the same as a consequence ITIL disciplines and function cannot be implemented in the sequence as they appear in the ITIL Service Support and ITIL Service Delivery books. To determine a sequence, which is applicable to your organization the following options are suggested: Speak (215 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_itil_where_do_you_start http://www.itilnews.com/index.php?pagename=itil_faq_itil_where_do_you_start Wed, 17 Jan 2007 07:36:00 GMT Whether one is considering implementing one of the ITIL Service Management processes or undertaking a full ITIL implementation it is imperative to obtain Management commitment and buy-in as far up the organization as possible. Fundamentally, it demonstrates and provides commitment to the initiative, which if the commitment is (122 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_what_do_you_think_is_key_to_implementing_ITIL_successfully http://www.itilnews.com/index.php?pagename=itil_faq_what_do_you_think_is_key_to_implementing_ITIL_successfully Wed, 17 Jan 2007 07:35:00 GMT The adoption of ITIL provides the opportunity for an organization to become more cost efficient and effective through the improvement of existing and the introduction of new process and disciplines. Most organizations are probably undertaking elements of the Information Technology Infrastructure Library (ITIL), but more often than not (345 words in article) http://www.itilnews.com/index.php?pagename=itil_faq_why_adopt_ITIL http://www.itilnews.com/index.php?pagename=itil_faq_why_adopt_ITIL Wed, 17 Jan 2007 07:34:00 GMT Why not send a Virginia Hayward Christmas Hamper to your ITIL friends or colleagues this year?  There are styles and prices to suit every taste and budget ! [[more]]   Click here to view the range.   (43 words in article) http://www.itilnews.com/index.php?pagename=Christmas_Hamper_Offer_for_ITILnews_visitors http://www.itilnews.com/index.php?pagename=Christmas_Hamper_Offer_for_ITILnews_visitors Sat, 13 Dec 2008 13:16:00 GMT We have developed ITILnews to provide a portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources.   We aim to provide open and honest opinion on matters within the industry, kindle debate and assist to further evolve all aspects of (250 words in article) http://www.itilnews.com/index.php?pagename=about_itilnews http://www.itilnews.com/index.php?pagename=about_itilnews Mon, 5 Feb 2007 09:45:00 GMT The Events and Webinars section will enable you to access information regarding ITIL and Service Management globally.    Many vendors and organisations run events and webinars to either sell their products or share their knowledge so why re-invent the wheel?.   (45 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Events_and_Webinars_Overview http://www.itilnews.com/index.php?pagename=ITIL_Events_and_Webinars_Overview Tue, 23 Jan 2007 22:12:00 GMT End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the (845 words in article) http://www.itilnews.com/index.php?pagename=Brief_history_of_the_Information_Technology_Infrastructure_Library http://www.itilnews.com/index.php?pagename=Brief_history_of_the_Information_Technology_Infrastructure_Library Sat, 27 Jan 2007 17:11:00 GMT The Office of Government Commerce (OGC) in the UK made a somewhat low-key request between 8th November and 9th December 2006 for volunteers, to review the ITIL Version 3 ‘core publications’ (Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service (295 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3__Public_Review http://www.itilnews.com/index.php?pagename=ITIL_Version_3__Public_Review Mon, 19 Feb 2007 22:28:00 GMT This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course (568 words in article) http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management Mon, 7 Apr 2008 21:20:00 GMT ISO / IEC20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers – organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet (411 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction Fri, 9 Mar 2007 08:30:00 GMT Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA. (371 words in article) http://www.itilnews.com/index.php?pagename=ITIL__Availability_formula_for_Service_Level_Agreements http://www.itilnews.com/index.php?pagename=ITIL__Availability_formula_for_Service_Level_Agreements Mon, 18 Aug 2008 09:45:00 GMT Author: Colin Mayers     The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution.  To that end I have produced (2289 words in article) http://www.itilnews.com/index.php?pagename=ITIL_news_-_An_ITIL_Managers_real_life_experience http://www.itilnews.com/index.php?pagename=ITIL_news_-_An_ITIL_Managers_real_life_experience Fri, 23 Mar 2007 19:29:00 GMT An IT partnership with ‘the Business’ is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the ‘mystic of IT’ does not wash so well as it (1350 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_The_Missing_Link http://www.itilnews.com/index.php?pagename=ITIL_Change_Management_-_The_Missing_Link Sun, 1 Apr 2007 21:59:00 GMT By Hank Marquis, www.itsmsolutions.com   The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide (602 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Service_Outage_Analysis_SOA_in_7_Steps http://www.itilnews.com/index.php?pagename=ITIL_Service_Outage_Analysis_SOA_in_7_Steps Tue, 20 May 2008 09:00:00 GMT If you are a training supplier to the ITIL marketplace, please contact us to be listed on this page.   We are in the process of creating a dedicated ITIL training directory to be launched in 2008.  Please bookmark this page and check back soon - or leave us (69 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Training_Suppliers http://www.itilnews.com/index.php?pagename=ITIL_Training_Suppliers Tue, 8 May 2007 08:48:00 GMT If you are a management tools supplier to the ITIL marketplace, please contact us to be listed on this page.   We are in the process of creating a dedicated ITIL directory to be launched in 2008.  Please bookmark this page and check back soon - or leave (66 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Suppliers http://www.itilnews.com/index.php?pagename=ITIL_Management_Tools_Suppliers Tue, 8 May 2007 08:51:00 GMT If you are a consultancy supplier to the ITIL marketplace, please contact us to be listed on this page.   We are in the process of creating a dedicated ITIL directory to be launched in 2008.  Please bookmark this page and check back soon - or leave us (69 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Consultancy_Supplier http://www.itilnews.com/index.php?pagename=ITIL_Consultancy_Supplier Tue, 8 May 2007 08:52:00 GMT If you provide recruitment services to the ITIL marketplace, please contact us to be listed on this page.   We are in the process of creating a dedicated ITIL directory to be launched in 2008.  Please bookmark this page and check back soon - or leave us your e-mail address (66 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Recruitment_Suppliers http://www.itilnews.com/index.php?pagename=ITIL_Recruitment_Suppliers Tue, 8 May 2007 08:54:00 GMT If you are an ITIL outsourcing company, please contact us to be listed on this page.   We are in the process of creating a dedicated ITIL directory to be launched in 2008.  Please bookmark this page and check back soon - or leave us your e-mail address (66 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Providers http://www.itilnews.com/index.php?pagename=ITIL_Outsourcing_Providers Tue, 8 May 2007 08:56:00 GMT The publication in English of the core ITIL Version 3 books is on target for the 30th May 2007. Over the next six months the following translated versions will appear: Brazilian Portuguese French German Japanese Spanish (Castilian and Latin American) (81 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Publications_ http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Translated_Publications_ Tue, 8 May 2007 16:14:00 GMT The development of ISO/IEC 20000 began in the UK with the IT Service Management Forum (itSMF) funding and supporting the development and launch of the British Standards Institute (BSI) BS15000 in 2000. In 2005 BS15000 was superseded by what we refer today as ISO/IEC 20000. The International standard (197 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship Wed, 16 Apr 2008 17:54:00 GMT April 2008 – Following the announcement by the British Computer Society’s Information Systems Examination Board (ISEB) that the ISO/IEC 20000 Foundation examination is now available as of the 1st April 2008, the IT community finds itself waiting for an 'accredited course provider' to come forward to deliver the (137 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Foundation__Hold_your_horses http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Foundation__Hold_your_horses Wed, 16 Apr 2008 17:51:00 GMT Previously ISO/IEC 20000 examinations were administered by the itSMF in the UK. Both ISEB, part of the British Computer Society (BCS) in the UK and Exin in Holland are now preparing to launch ISO/IEC 20000 examinations. In this article we explore the offerings from EXIN.   (277 words in article) http://www.itilnews.com/index.php?pagename=Exin_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=Exin_and_ISOIEC_20000 Wed, 16 Apr 2008 17:39:00 GMT Washington DC, April 2008 - Exin have launched the ISO/IEC 20000 IT Service Management Qualification program beginning with the ISO/IEC 20000 Foundation level. The event was attended by representatives from the IT industry including IT experts and training providers. (41 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Examinations_available_in_the_USA http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Examinations_available_in_the_USA Wed, 16 Apr 2008 17:37:00 GMT A somewhat lame and unenthusiatic announcement has been issued to say that an ISO working group is beginning the revision programme for the Service Management standard. The announcement eludes to an expectation that 'an effective liaison between the ITIL Refresh developers to ensure a continuing alignment to the (129 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Updated_to_reflect_ITIL_Version_3 http://www.itilnews.com/index.php?pagename=ISO_IEC_20000_Updated_to_reflect_ITIL_Version_3 Tue, 8 May 2007 16:16:00 GMT It was not always ISO/IEC 20000. Considerable time and effort was invested by the IT Service Management Forum (itSMF) based in the United Kingdom. The itSMF provided the funding and support for the development and launch of the British Standards Institute (BSI) BSI 5000 in 2000. BS 15000 (190 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship http://www.itilnews.com/index.php?pagename=ISOIEC_20000__ITIL_relationship Tue, 17 Jun 2008 19:40:00 GMT The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition ‘parts’ to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to (272 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Expands http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Expands Mon, 9 Jun 2008 10:33:00 GMT The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.   (343 words in article) http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Shalls_and_Shoulds http://www.itilnews.com/index.php?pagename=ISOIEC_20000_Shalls_and_Shoulds Mon, 18 Aug 2008 10:18:00 GMT Authors : Jenny Dugmore and Sharon Taylor, March 2008 Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an ‘Alignment White Paper’ and contains a table that identifies the differences between (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 Tue, 6 May 2008 08:48:00 GMT Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an ‘Alignment White Paper’ providing a comparison between (95 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL Tue, 6 May 2008 08:45:00 GMT itSMF_ITILV3_Intro_Overview (650kb PDF - opens in new window) (7 words in article) http://www.itilnews.com/index.php?pagename=ITIL_downloads_ITIL_V3_Intro_Overview http://www.itilnews.com/index.php?pagename=ITIL_downloads_ITIL_V3_Intro_Overview Tue, 20 Nov 2007 11:07:00 GMT (1 words in article) http://www.itilnews.com/index.php?pagename=backlink_to_diroot http://www.itilnews.com/index.php?pagename=backlink_to_diroot Sat, 8 Dec 2007 17:23:00 GMT We use Free Press Release to announce selected articles to the wider community.   If you have ITIL related news to promote, please send it to us, and we can issue it to a number of press release services on your behalf.   (45 words in article) http://www.itilnews.com/index.php?pagename=Free_Press_Release http://www.itilnews.com/index.php?pagename=Free_Press_Release Sat, 27 Sep 2008 08:08:00 GMT Thank you for visiting ITILnews.com.   Please use the menu on the left to navigate the site.   (21 words in article) http://www.itilnews.com/index.php?pagename=link-builder http://www.itilnews.com/index.php?pagename=link-builder Sat, 22 Mar 2008 09:40:00 GMT digg_url = 'WEBSITE_URL'; digg_bgcolor = '#ff9900'; digg_skin = 'compact'; digg_window = 'new'; (21 words in article) http://www.itilnews.com/index.php?pagename=DIGG http://www.itilnews.com/index.php?pagename=DIGG Fri, 14 Dec 2007 09:55:00 GMT A three level structure for qualifications has been proposed as follows: Basic Level - equating to ITIL Version 2 Foundation qualification; Management and Capability Level -  replacing the ITIL V2 Practitioner and Manager qualifications Advanced Level  The levels are built (185 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Qualifications http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Qualifications Tue, 8 May 2007 16:18:00 GMT The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. (711 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Courses_Structure_and_Qualifications http://www.itilnews.com/index.php?pagename=ITIL_V3_Courses_Structure_and_Qualifications Tue, 2 Oct 2007 09:23:00 GMT The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated ‘credit’ scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications (115 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Quick_Reference_Guide http://www.itilnews.com/index.php?pagename=ITIL_Version_3_Quick_Reference_Guide Tue, 2 Oct 2007 09:16:00 GMT All course trainers considering delivering the ITIL V3 Managers Bridge course were required to attend the Managers Bridge course, sit the 20 questions multiple-choice exam and achieve a minimum pass mark of 16 questions to enable them to qualify to deliver the course themselves. Not all passed and (191 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Managers_Bridge_course_update http://www.itilnews.com/index.php?pagename=ITIL_V3_Managers_Bridge_course_update Thu, 31 Jan 2008 07:20:00 GMT At last a decision has been made regarding the names of the various ITIL certification levels above or beyond the ITIL Foundation.   Following the ITIL Foundation we have the ITIL Intermediates, then the ITIL Expert followed by the ITIL Master.  The following revised diagram has (320 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme__Latest_diagrams http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme__Latest_diagrams Mon, 16 Jun 2008 18:43:00 GMT (Nov 07) 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment (266 words in article) http://www.itilnews.com/index.php?pagename=Computer_Associates_Sample_300_CIO_and_IT_executives http://www.itilnews.com/index.php?pagename=Computer_Associates_Sample_300_CIO_and_IT_executives Wed, 21 Nov 2007 15:51:00 GMT 61% believe having staff trained in ITIL gave businesses a competitive edge. 66% not ready to implement ITIL V3 although did plan to implement in the future. 17% had set timescales for implementing ITIL Version (73 words in article) http://www.itilnews.com/index.php?pagename=News_ILX_Ltd_Survey_UK_Directors_and_Senior_Managers_ http://www.itilnews.com/index.php?pagename=News_ILX_Ltd_Survey_UK_Directors_and_Senior_Managers_ Tue, 20 Nov 2007 10:58:00 GMT by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT (376 words in article) http://www.itilnews.com/index.php?pagename=Credit_crunch_hits_public_sector_IT_hiring http://www.itilnews.com/index.php?pagename=Credit_crunch_hits_public_sector_IT_hiring Sun, 8 Jun 2008 14:17:00 GMT We are on the lookout for ITIL related surveys, so we can collate and present them all in one place.  Let us know if you come across any.... (28 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Surveys http://www.itilnews.com/index.php?pagename=ITIL_Surveys Sun, 3 Feb 2008 09:42:00 GMT ITIL V3 Glossary – Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         Danish Translation (165 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Glossary http://www.itilnews.com/index.php?pagename=ITIL_Glossary Sat, 24 Feb 2007 11:04:00 GMT The Examination Institute for Information Science (EXIN) has signed an agreement with APM Group (APMG), the international body that accredits organizations whom provide education and certification in ITIL, to translate examinations and sample examinations for ITIL Version 3 into the Japanese language.   Initially focusing on the ITIL (81 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3__Japanese_Exams http://www.itilnews.com/index.php?pagename=ITIL_V3__Japanese_Exams Tue, 6 May 2008 08:38:00 GMT Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   APM (129 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes Tue, 6 May 2008 08:28:00 GMT As the first anniversary of the launch of ITIL Version 3 is at the end of May 2008, we offer an opinion regarding the ITIL Version 2 and Version 3 courses.   As the ITIL certification scheme continues to be refined the ITIL Version 3 Foundation course is drawn (438 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_V2_Foundation_Courses http://www.itilnews.com/index.php?pagename=ITIL_V3_and_V2_Foundation_Courses Tue, 27 May 2008 15:25:00 GMT Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses.   The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release, Control and (306 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_Courses__Service_Capability http://www.itilnews.com/index.php?pagename=ITIL_V3_Intermediate_Courses__Service_Capability Mon, 17 Nov 2008 14:06:00 GMT ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates   The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has (63 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme_-_Names_Agreed http://www.itilnews.com/index.php?pagename=ITIL_V3_Certification_Scheme_-_Names_Agreed Fri, 23 May 2008 17:13:00 GMT Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   APM (129 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes http://www.itilnews.com/index.php?pagename=ITIL_Examination_Institutes Fri, 16 May 2008 17:02:00 GMT Authors : Jenny Dugmore and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between (85 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ISOIEC_20000 Tue, 27 May 2008 15:20:00 GMT Authors : Machteld Meijer, Mark Smalley and Sharon Taylor   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between ITIL V3 and (91 words in article) http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL http://www.itilnews.com/index.php?pagename=ITIL_V3_and_ASL Tue, 27 May 2008 15:15:00 GMT You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site.   Your press release will remain on the site for as long as you would like, only moving down the list as additional releases (223 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Press_Release_Service http://www.itilnews.com/index.php?pagename=ITIL_Press_Release_Service Tue, 3 Jun 2008 08:08:00 GMT Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training (776 words in article) http://www.itilnews.com/index.php?pagename=Online_Mentored_Learning_Training_will_Save_Enterprises_Thousands_in_ITIL_V3_Training_Costs http://www.itilnews.com/index.php?pagename=Online_Mentored_Learning_Training_will_Save_Enterprises_Thousands_in_ITIL_V3_Training_Costs Tue, 3 Jun 2008 09:06:00 GMT More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a ‘Program’. An example of such an implementation would be the introduction of ITIL (409 words in article) http://www.itilnews.com/index.php?pagename=ITIL_Implementation__Some_Guidance http://www.itilnews.com/index.php?pagename=ITIL_Implementation__Some_Guidance Tue, 3 Jun 2008 11:43:00 GMT LiveTime's ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.   Newport Beach, CA - September 2, 2008 - LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software, today released a new version of its best (383 words in article) http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk http://www.itilnews.com/index.php?pagename=LiveTime_releases_Spanish_Edition_of_its_Web_20_Service_Desk Fri, 5 Sep 2008 17:13:00 GMT To assist with understanding the somewhat overly complicated ITIL Version 3 qualification scheme a free tool has been produced to enable the individual to calculate the number of credits associated with the courses already undertaken and also provide suggestions on future courses to consider. To access the tool click on (61 words in article) http://www.itilnews.com/index.php?pagename=Free_ITIL_Tool_-_ITIL_V3_Course_Credits_Calculator_and_Planner http://www.itilnews.com/index.php?pagename=Free_ITIL_Tool_-_ITIL_V3_Course_Credits_Calculator_and_Planner Mon, 24 Nov 2008 16:25:00 GMT