ITILNews Introduction http://www.itilnews.com/index.php?cat=11 (C) ITILNews This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course (568 words in article) http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management http://www.itilnews.com/index.php?pagename=Overview_of_ISEB_Foundation_Certificate_in_ISO_IEC_20000_IT_Service_Management Mon, 7 Apr 2008 21:20:00 GMT ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the (410 words in article) http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction http://www.itilnews.com/index.php?pagename=ISO_IEC20000_introduction Fri, 9 Mar 2007 08:30:00 GMT