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ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…[ more ]
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 10003 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
 

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If you have information to share regarding Service Catalogue Management, please leave your comments below or contact ITILnews.com  [ view article ]
20 words, last edited in the afternoon of 10th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 4642 times.
Tags: Service Catalogue Management
 

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ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…[ more ]
126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 7333 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue
 

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The itSMF UK Conference 2009 is upon us in Birmingham. Reading through the speakers the overwhelming theme seems to be based on the Service Catalogue.   Depending upon where you are on your ITIL journey Service Catalogue and Service Level Management is a key component to…[ more ]
291 words, last edited in the morning of 9th Nov 2009
This article is from Service Design - Service Catalogue Management and has been viewed 13474 times.
Tags: ITIL v3,Service Catalogue,Business Service Catalogue,Service Level Management
 

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How to produce a Service Catalogue
Introduction   The official definition of an ITIL Service Catalogue is:   (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio[ more ]
1622 words, last edited in the afternoon of 27th Jan 2009
This article is from Service Design - Service Catalogue Management and has been viewed 83149 times.
Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design