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 | The Office of Government Commerce (OGC) strongly recommend that software tool vendors speak to a Licensed Software Assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met. The OGC announcement continues: Following the publication of…[ more ] 278 words, last edited in the afternoon of 23th Aug 2010 This article is from Management Tools - Advice and Guidance Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with…[ more ] 930 words, last edited in the morning of 13th Jul 2010 This article is from Management Tools - Advice and Guidance and has been viewed 367 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT…[ more ] 2406 words, last edited in the afternoon of 9th Jul 2010 This article is from Management Tools - Advice and Guidance and has been viewed 642 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | The ITIL V3 Software Endorsement Scheme enables software tool vendors to submit their ITIL based software tools for assessment by a Licensed Software Assessor. Successful assessments will permit the tool vendors to use the 'ITIL Swirl' logo accompanied by the words 'Process Compliant' and either 'Bronze', 'Silver' or 'Gold', which…[ more ] 410 words, last edited in the morning of 27th Jul 2009 This article is from Management Tools - Advice and Guidance and has been viewed 1295 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | Continuing the people, process and technology theme, having the right Management Tools in place is essential. Without having Management Information continuous process improvement becomes impossible. As the saying goes "if you can't measure it, you can't manage it". Integrated ITIL Service Management…[ more ] 153 words, last edited in the morning of 9th Oct 2006 This article is from Management Tools - Advice and Guidance and has been viewed 2589 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | Unfortunately unless you are over approximately 6 years old Santa Claus does not exist. The same is true for an ITIL compliant toolset that does not exist either (regardless of age!). Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa…[ more ] 344 words, last edited in the morning of 2nd Apr 2009 This article is from Management Tools - Advice and Guidance and has been viewed 1991 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme…[ more ] 193 words, last edited in the morning of 17th Mar 2009 This article is from Management Tools - Advice and Guidance and has been viewed 1121 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | Communication is the bedrock for all successful organisations. Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning. Communication is two way, both 'top down' and 'bottom up'. …[ more ] 363 words, last edited in the afternoon of 2nd Mar 2009 This article is from Management Tools - Advice and Guidance and has been viewed 917 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes. When selecting the toolset for your organization it is important to remember that…[ more ] 1001 words, last edited in the morning of 3rd Jun 2008 This article is from Management Tools - Advice and Guidance and has been viewed 974 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
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 | The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'. 1. Select a toolset that fits your organization not the other way round. Processes come first not the tool. Be clear on what you want the toolset to do…[ more ] 433 words, last edited in the morning of 3rd Jun 2008 This article is from Management Tools - Advice and Guidance and has been viewed 1254 times. Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria | ||
