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A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has…[ more ] | |||
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We are on the lookout for ITIL related surveys, so we can collate and present them all in one place. Let us know if you come across any....[ view article ] | |||
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 | by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions. That's according to a survey conducted by recruitment firm IT Force, which shows that IT…[ more ] | ||
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(Nov 07) 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment…[ more ] | |||
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61% believe having staff trained in ITIL gave businesses a competitive edge. 66% not ready to implement ITIL V3 although did plan to implement in the future. 17% had set timescales for implementing ITIL Version…[ more ] | |||
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December 2008, Compuware conducted a survey of 107 IT professionals in Australia, 49 percent stated they had already adopted the ITIL V3 Service Operation component - the component most in common with ITIL V2. In a similar survey conducted a year earlier, the results found…[ more ] | |||
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Numara Software, Inc independent two year research states: Although 50,000 copies of ITIL Version 3 were sold within the first few weeks of its release in June 2007 less than 10 percent of companies are actually aware of ITIL as a best practice framework and are adopting…[ more ] | |||
