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ITIL 2011 Books ITIL v4
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ITIL v3 continual service improvement leads to ITIL v4
** UPDATE **   The Friday 29th July 2011 Update will see the launch of the updated ITIL Core Publications, currently being referred to as ITIL 2011, but should you really rush out and buy a replacement set?   The improvement exercise…[ more ]
587 words, last edited in the afternoon of 21th Jul 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 26749 times.
Tags: ITIL v3,ITIL v4,Continual Service Improvement,Change Advisory Board,Service Strategy,ITIL Core Publications, ITIL 2011
 

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ITIL Service Review meeting: How to establish a Service Review Meeting
Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take…[ more ]
1707 words, last edited in the afternoon of 4th Feb 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 17715 times.
Tags: ITIL,Service Review meeting,Continual Service Improvement,ITIL Contract Management,ITIL Outsourcing
 

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Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information
How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'.  The answer is numerous times, but the saying is spot on.   Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…[ more ]
350 words, last edited in the morning of 29th Oct 2010
This article is from Service Operation - Continual Service Improvement and has been viewed 6123 times.
Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy