Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take…[ more ]
1707 words, last edited in the afternoon of 4th Feb 2011
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- Continual Service Improvement
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Tags: ITIL,Service Review meeting,Continual Service Improvement,ITIL Contract Management,ITIL Outsourcing