Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL v3 continual service improvement leads to ITIL v4
** UPDATE **   The Friday 29th July 2011 Update will see the launch of the updated ITIL Core Publications, currently being referred to as ITIL 2011, but should you really rush out and buy a replacement set?   The improvement exercise…
591 words, last edited in the afternoon of 21th Jul 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 42457 times.
Tags: ITIL v3,ITIL v4,Continual Service Improvement,Change Advisory Board,Service Strategy,ITIL Core Publications, ITIL 2011
ITIL Service Review meeting: How to establish a Service Review Meeting
Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take…
1744 words, last edited in the afternoon of 4th Feb 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 34355 times.
Tags: ITIL,Service Review meeting,Continual Service Improvement,ITIL Contract Management,ITIL Outsourcing
Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information
How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'.  The answer is numerous times, but the saying is spot on.   Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…
350 words, last edited in the morning of 29th Oct 2010
This article is from Service Operation - Continual Service Improvement and has been viewed 9089 times.
Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...

Find ITIL Jobs