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ITILnews.com

Welcome to ITILnews.com, the ITIL v2, ITIL v3 (ITIL version 3) and ISO20000 portal

ITILnews.com has been developed to provide an ITIL® oriented portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL including ITIL version 3. ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office ISO® is a Registered Trade Mark of the International Organisation for Standardisation. ITILnews and its contents are not associated with nor endorsed by the OGC. We welcome your comments, real-life ITIL experiences and suggestions.
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Assess Your Companys IT Complexity
This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended…[ more ]
86 words, last edited in the morning of 16th Dec 2013
This article is from ITIL News - Most Recent and has been viewed 1664 times.
Tags: ORACLE,Assess Your Companys IT Complexity
 

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Capacity Management
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …[ more ]
1394 words, last edited in the afternoon of 29th Nov 2013
This article is from Service Design - Capacity Management and has been viewed 2250 times.
Tags: ITIL,Capacity Management,improve maturity
 

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ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages…[ more ]
1402 words, last edited in the morning of 12th Nov 2013
This article is from Press Releases - ITIL and has been viewed 1747 times.
Tags: broadcasting company,ITSM software,Australian
 

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iET ITSM software ITIL processes
iET Solutions, a global provider of software solutions for service management and software asset management, has achieved internationally recognized ITIL® 2011 certification for its iET ITSM service management software. The certification covers twelve processes managed by iET ITSM version 6.   iET ITSM is a flexible, scalable, easily configurable…[ more ]
803 words, last edited in the afternoon of 19th Sep 2013
This article is from Press Releases - ITIL and has been viewed 2503 times.
Tags: iET,ITSM software,certification,ITIL processes
 

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Austrian Broadcasting company uses ITSM software
ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages around 80,000 data records…[ more ]
1314 words, last edited in the afternoon of 18th Jun 2013
This article is from Press Releases - ITIL and has been viewed 4122 times.
Tags: Austrian Broadcasting company,Austrian Broadcasting Services,ITSM software,IT service management,ITIL
 

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macro4 ITSM software update
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates   New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…[ more ]
772 words, last edited in the afternoon of 19th Apr 2013
This article is from Press Releases - ITIL and has been viewed 4505 times.
Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software
 

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SIT13: Service Desk & IT Support Show: Exhibitor Show Highlights 2013
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…[ more ]
2389 words, last edited in the afternoon of 4th Apr 2013
This article is from Press Releases - ITIL and has been viewed 4188 times.
Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013
 

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FOX IT ITIL consultancy in administration
UPDATE 18th APRIL 2013   On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration.   It has now come to light that a number of offers were made for the assets of the company.…[ more ]
199 words, last edited in the morning of 26th Mar 2013
This article is from ITIL News - Most Recent and has been viewed 4355 times.
Tags: Fox IT,Ultracomp,Recession,ITIL Consultancy company
 

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Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…[ more ]
204 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Most Recent and has been viewed 5112 times.
Tags: Service Management Framework,Getting Started
 

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Establishing ITIL Major Incident process
Define   1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks.   2. Identify IT Service Continuity…[ more ]
1359 words, last edited in the morning of 5th Mar 2013
This article is from Service Operation - Incident Management and has been viewed 9589 times.
Tags: ITIL,Major Incident,significant disruption
 

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