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Welcome to ITILnews.com, the ITIL v2, ITIL v3 (ITIL version 3) and ISO20000 portal
ITILnews.com has been developed to provide an ITIL® oriented portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL including ITIL version 3. ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office ISO® is a Registered Trade Mark of the International Organisation for Standardisation. ITILnews and its contents are not associated with nor endorsed by the OGC. We welcome your comments, real-life ITIL experiences and suggestions.
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 | RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…[ more ] 772 words, last edited in the afternoon of 19th Apr 2013 This article is from Press Releases - ITIL and has been viewed 416 times. Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software | ||
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 | SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…[ more ] 2389 words, last edited in the afternoon of 4th Apr 2013 This article is from Press Releases - ITIL and has been viewed 528 times. Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013 | ||
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 | UPDATE 18th APRIL 2013 On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration. It has now come to light that a number of offers were made for the assets of the company.…[ more ] 199 words, last edited in the morning of 26th Mar 2013 This article is from ITIL News - Most Recent and has been viewed 927 times. Tags: Fox IT,Ultracomp,Recession,ITIL Consultancy company | ||
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 | With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…[ more ] 204 words, last edited in the morning of 15th Mar 2013 This article is from ITIL News - Most Recent and has been viewed 1459 times. Tags: Service Management Framework,Getting Started | ||
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 | Define 1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks. 2. Identify IT Service Continuity…[ more ] 1359 words, last edited in the morning of 5th Mar 2013 This article is from Service Operation - Incident Management and has been viewed 1540 times. Tags: ITIL,Major Incident,significant disruption | ||
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 | Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill. If…[ more ] 145 words, last edited in the morning of 7th Jan 2013 This article is from ITIL News - Most Recent and has been viewed 1892 times. Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job | ||
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ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC ! ITIL needs to work for your organization and not the other way round. In some situations you may need to adapt ITIL or other…[ more ] 156 words, last edited in the morning of 7th Jan 2013 This article is from ITIL News - Most Recent and has been viewed 1270 times. Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies | |||
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 | The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'. The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment…[ more ] 115 words, last edited in the morning of 7th Dec 2012 This article is from ITIL News - Most Recent and has been viewed 1922 times. Tags: ITIL,non-proprietary,UK government Cabinet Office | ||
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We are often asked what is the difference between a Change and a Release... A release is simply a large, complex change that may require a significant management into the production environment. ITIL defines a Change and Release as follows: Change:…[ more ] 125 words, last edited in the morning of 3rd Dec 2012 This article is from ITIL News - Most Recent and has been viewed 1674 times. Tags: ITIL Change and Release | |||
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ITIL Intermediate Service Operation (SO) and ITIL Intermediate Service Transition (ST) examinations will be available in Brazilian Portuguese from Monday 3rd December 2012. ITIL Intermediate Service Offerings and Agreements (SOA), Planning, Protection and Optimization (PPO), Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) are…[ more ] 57 words, last edited in the afternoon of 2nd Dec 2012 This article is from ITIL News - Most Recent and has been viewed 1534 times. Tags: ITIL,translated examinations,Brazilian,Portuguese | |||
