The British Computer Society (BCS) have produced a series of courses that bridge the gap between ITIL version 2 and ITIL version 3 with regards the former 'Practitioner' courses and qualifications. The courses, grouped under the title of BCS Specialist qualifications are listed as follows:
- Specialist Certificate in Service Desk and Incident Management
- Specialist Certificate in Change Management
- Specialist Certificate in Service Level Management
- Specialist Certificate in Business Relationship Management
- Specialist Certificate in Problem Management
- Specialist Certificate in Supplier Management
The courses broadly follow the same structure as follows:
- Explain the goal and objectives.
- Explain processes, roles and functions
- Use of different approaches to, and application of, standards, industry best practice frameworks and guidelines
- Develop and improve the customer and business focus
- Define requirements and understand, select, develop and implement the most appropriate solutions, technology and environment
- Aware of the support tools and techniques available, where possible identifying and instigating improvements
- Production of reports for dissemination, interpretation and use their contents
- Understand the interdependencies with other IT areas and processes
- Assist with the planning and implementation
The courses have been recognized by the ITIL v3 Qualification Scheme as 'ITIL Complementary Qualifications'.
Under the scheme's credit scoring system each course is worth 1.5 credits. It should be noted that up to a total of 6 credits from the various complementary courses may be used in the scheme.