Publications - Overview

ITIL Publication (PDF): Building an ITIL-based Service Management Department

The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.

If you wish to purchase the download then please contact ITILnews for further details.

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