ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here. If you have a question or seek advice please click here to contact us.
1 VISITOR COMMENT
2010-11-12 by "szepei_gan"
Does ITIL recommend to have change requests and work requests at the same time? For internal requests within IT, one team requests another team to perform some tasks on regular basis, can we classified them under request fulfillment? How about requests that do not require any change, which process manage such requests?
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.