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The itSMF ISO/IEC 20000 Consultant course and exam is being withdrawn.
This will be replaced by a new 'ISO/IEC 20000 Practitioner' course and exam which will place more emphasis on achieving the ISO/IEC 20000 Standard and what delegates need to do to attain this.
It is highly recommended that people should take the ISO/IEC 20000 Foundation Course before they take the Practitioners' course.
Currently EXIN, in the Netherlands, have a Foundation exam which carries 1 credit towards the ITIL Expert scheme.
ISEB, in the United Kingdom, also have a different ISO/IEC 20000 Foundation course and The APM Group are also currently developing one, so there will be confusion in the marketplace for the foreseeable future.
The itSMF have professed an interest to be the accreditor for the Foundation exams - they will be approving the course syllabus and the examiner. As it currently stands EXIN have agreed to pay the itSMF to do this, but no other examining body has done this.
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