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ITIL Examination Institutes Links

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Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This…
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68 words, last edited in the afternoon of 16th May 2008
This article is from Links - ITIL Examination Institutes and has been viewed 8349 times.
Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials

Consider OLAs as well as SLAs

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Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
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364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 48468 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement
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