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itSMF Professional Development Days Taking Care of Business
The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…
320 words, last edited in the morning of 8th Oct 2010
This article is from Events and Webinars - Past Events and has been viewed 6681 times.
Tags: itSMF Canada,Professional Development Days,Taking Care of Business
London Metropolitan Police Service implement ITIL v3
UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.   The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…
207 words, last edited in the morning of 24th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 7794 times.
Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information
The ITIL Lifecycle Process Model
The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play.   To view the ITIL Lifecycle Process Model click here (opens in a new window).  
59 words, last edited in the morning of 20th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 12426 times.
Tags: ITIL Lifecycle Process Model,ITIL Core publications
ITIL Change Management Process Roles and Responsibilities
The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…
155 words, last edited in the morning of 20th Sep 2010
This article is from Service Transition - Change Management and has been viewed 125083 times.
Tags: ITIL,Change Management Process,Roles and Responsibilities
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ITIL Continual Service Improvement Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…
340 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 7215 times.
Tags: ITIL v3,Continual Service Improvement Book
ITIL Service Transition Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition…
329 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8530 times.
Tags: ITIL v3,Service Transition Book
ITIL Service Asset Configuration Management KPIs
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise.   % of software licenses used
592 words, last edited in the afternoon of 17th Sep 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 24563 times.
Tags: ITIL,Service Asset,Configuration Management,KPIs
NB: This article has been archived, indicating it is either out of date or no longer relevant
Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library.   Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…
666 words, last edited in the morning of 14th Sep 2010
This article is from Archive - Archived Articles and has been viewed 7260 times.
Tags: ITIL Newsletter,ITIL news
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KPIs for ITIL v3 Release and Deployment
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise.   Number of software defects in production Number of bugs or software…
166 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Release & Deployment Management and has been viewed 20626 times.
Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment
KPIs for ITIL v3 Change Management
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize.   % of outage due to changes (planned unavailability) …
784 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Change Management and has been viewed 60338 times.
Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators
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