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ITIL 2011 - High Level Updates

As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates... ITIL Service Strategy The concepts have been clarified, without changing the overall message. The…

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461 words, last edited in the afternoon of 2nd Aug 2011

This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 26068 times.

Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI

ITIL 2011 - Facts List

ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007. ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications…

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377 words, last edited in the morning of 1st Aug 2011

This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 13798 times.

Tags: ITIL 2011,continuous improvement,ITIL 2011 Core Publications,ITIL 2007,V3 editions

The 5 Key Reasons IT Service Management Initiatives (or any project) Fail

Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail". I really didn't have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following: …

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879 words, last edited in the morning of 7th Jun 2011

This article is from Management Tools - Advice and Guidance and has been viewed 19224 times.

Tags: Key Reasons,IT Service Management Initiatives,ITSM,

Bring Your Own Device (BYOD) and ITIL

As we all know technology is changing all the time and new products are constantly hitting the market place. When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone. Nowadays there are iPhones, iPads, Kindles,…

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614 words, last edited in the morning of 24th May 2011

This article is from Service Strategy - Service Generation and has been viewed 22248 times.

Tags: Service Delivery,Bring Your Own Device,BYOD,ITIL,ITIL framework

Smart Questions for your SaaS vendor

As the economy finally starts to look up, cloud adoption has become inevitable, according to writer Roy Wang in a recentÃ‚Forbes blog post. Businesses of all sizes are no longer trying to decide when to embrace cloud computing, they are now planning how to most effectively do so. In fact,…

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532 words, last edited in the morning of 20th May 2011

This article is from ITIL News - Previously and has been viewed 12098 times.

Tags: Smart Questions for your saas vendor,SaaS IT management

Enterprise Service Catalog Best Practices Take Center Stage at PMG�s 2011 User Conference

Atlanta, Ga. - April 27, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event - focused on enterprise service catalog best practices - attracted customers…

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642 words, last edited in the morning of 20th May 2011

This article is from Events and Webinars - Past Events and has been viewed 13895 times.

Tags: Enterprise Service Catalog,Best Practices,User Conference

Consulting-Portal's 8th IT Optimization Group Event (ITOG)

Consulting-Portal is pleased to invite you to the 8th IT Optimization Group Event (ITOG) to be held June 6, 2011. The ITOG is a community of like-minded ITSM professionals passionate about improving the state of Service Management within the industry. On June 6th…

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210 words, last edited in the evening of 12th May 2011

This article is from Press Releases - ITIL and has been viewed 12157 times.

Tags: Consulting-Portal,IT Optimization Group,ITOG

ITIL news : Fox IT heads into the Cloud with ITSM 2.0

Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'. ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…

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408 words, last edited in the morning of 9th May 2011

This article is from ITIL News - Previously and has been viewed 10998 times.

Tags: IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management

ITSM survey shows SaaS on rise while ITSM governance remains weak

The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey. This article summarizes some of the key findings from this year's survey. A link to the full set of…

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828 words, last edited in the afternoon of 29th Apr 2011

This article is from ITIL News - Surveys and has been viewed 12402 times.

Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service

HDI World Conference to Include Leading Enterprise Service Catalog from PMG

Cost cutting capabilities of business process automation software will be displayed Atlanta, Ga. - March 15, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for…

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511 words, last edited in the morning of 4th Apr 2011

This article is from Press Releases - ITIL and has been viewed 13671 times.

Tags: HDI World Conference,Enterprise Service Catalog,PMG

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