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ITIL Implementation - Some Guidance

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More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a ‘Program’. An example of such an implementation would be the introduction of ITIL…
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409 words, last edited in the morning of 3rd Jun 2008
This article is from Case Studies - Case Studies 1 and has been viewed 14678 times.
Tags: ITIL implementation Guidance,ITIL Configuration, Change and Release Management,Project Managerm,Program Manager,Program Risks,Issues log,IT Director

Selecting an ITIL Service Management Toolset

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Selecting an ITIL Service Management Toolset
The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes.   When selecting the toolset for your organization it is important to remember that…
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1001 words, last edited in the morning of 3rd Jun 2008
This article is from Management Tools - Advice and Guidance and has been viewed 24729 times.
Tags: ITIL Service Management Toolset,interpretation of ITIL,Service Desk Operator

IT Service Management Toolset Checklist

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IT Service Management Toolset Checklist
The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do…
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449 words, last edited in the morning of 3rd Jun 2008
This article is from Management Tools - Advice and Guidance and has been viewed 17801 times.
Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups

Online Mentored Learning Training will Save Enterprises Thousands in ITIL V3 Training Costs

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Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…
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815 words, last edited in the morning of 3rd Jun 2008
This article is from Press Releases - Training and has been viewed 10621 times.
Tags: Mentored Learning Training,ITIL V3 Training,IT Service Management

ITIL V3 Service Lifecycle Module and Service Capability Module – Release Dates

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APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are…
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238 words, last edited in the afternoon of 23th May 2008
This article is from ITIL News - Previously and has been viewed 13865 times.
Tags: ITIL V3,Service Lifecycle Module,Service Capability Module,Release Dates,ITIL Intermediate Certificate,ITIL Version 3 Certification Scheme,ITIL Service Capability

ITIL V3 Certification Scheme - Names Agreed

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ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates   The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has…
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77 words, last edited in the afternoon of 23th May 2008
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 55336 times.
Tags: ITIL V3, Certification Scheme,Names Agreed,ITIL Intermediate Certificates,ITIL Expert Certificate,ITIL Advanced Certificates

ITIL Service Outage Analysis (SOA) in 7 Steps

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By Hank Marquis, www.itsmsolutions.com   The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide…
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607 words, last edited in the morning of 20th May 2008
This article is from Service Operation - Problem Management and has been viewed 32285 times.
Tags: ITIL Service, Outage Analysis, 7 Steps, IT Infrastructure Library, ITIL, Systems Outage Analysis, (SOA), improve availability, benefits of SOA, performing SOA

ITIL Examination Institutes Links

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Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This…
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68 words, last edited in the afternoon of 16th May 2008
This article is from Links - ITIL Examination Institutes and has been viewed 8348 times.
Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials

Consider OLAs as well as SLAs

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Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
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364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 48464 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement

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