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ITIL Performance Work Statement or Statement of Wo
This article references a published 'Performance Work Statement' (PWS) that has been issued by the United States Marines and is available in the public domain.   At a strategic level (i.e. the Board) a decision may be taken to engage third party suppliers to assist with…
196 words, last edited in the morning of 17th Aug 2010
This article is from What is ITIL? - Business Strategy and has been viewed 16014 times.
Tags: ITIL Performance,Work Statement,Statement of Work,introduction of ITIL,Information Technology Service Management Process Improvement Initiative,Quality Assurance Surveillance Plan
The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who…
4360 words, last edited in the morning of 16th Aug 2010
This article is from Qualifications - Qualifications Overview and has been viewed 13581 times.
Tags: ITIL v3,Qualification Scheme,Candidate Numbers,Pass Rates
ITIL v3 Examinations Average Pass Rates
The average pass rates for the ITIL v3 Examinations have been identified following the analysis of information originally supplied by APM Group who are responsible for the overall administration of the ITIL v3 Qualification Scheme. The information covers the period from January to May 2010.   The examinations that…
436 words, last edited in the morning of 13th Aug 2010
This article is from Qualifications - Qualifications Overview and has been viewed 39633 times.
Tags: ITIL v3,Pass Rates,ITIL v3 Examinations,ITIL v3 Qualification Scheme
ITIL - Information Security for SMEs - Your Assist
Discussions on appropriate Information Security for SME's There is increasing pressure building from legislation (for example Data Protection in the UK/EU) and industry Regulations (for example Payment Card Industry - Data Security Standard abbreviated as PCI-DSS) to affect Small and Medium Enterprises (SME's) that previously only really…
689 words, last edited in the morning of 9th Aug 2010
This article is from Service Design - Information Security Management and has been viewed 11176 times.
Tags: Information Security,Data Protection,Payment Card Industry,Data Security Standard,PCI-DSS,Information Security Management
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NB: This article has been archived, indicating it is either out of date or no longer relevant
The ITIL v3 Software Endorsement Scheme assesses vendor software to ensure that it does align to the relevant ITIL v3 processes as claimed. If successful the software is awarded the appropriate scheme logo and the vendor is able to market the software as ITIL v3 Software Endorsement Scheme…
205 words, last edited in the morning of 5th Aug 2010
This article is from Archive - Archived Articles and has been viewed 16754 times.
Tags: ITIL v3,Service Management Toolset,Assessment criteria,Free Download,Software Endorsement Scheme
ITIL service management for UK SMEs seminar
IT Service Management is a multi-million pound global industry.  Delivering quality service solutions is now not just about the technology.  How you deal with service breaks, how you manage change, dealing with performance issues, implementing and delivering the benefits of new technology and managing customer satisfaction at the right cost is crucial…
528 words, last edited in the morning of 5th Aug 2010
This article is from Press Releases - Training and has been viewed 6256 times.
Tags: IT Service Management,ITIL Service Lifecycle,UK seminar,Barry Corless
ITIL Change Management hange Request Evaluation Ch
Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests.   The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which…
145 words, last edited in the morning of 3rd Aug 2010
This article is from Service Transition - Change Management and has been viewed 23988 times.
Tags: ITIL Change Management,Change Requests,Check List,Change Advisory Boards
A brief history of ITIL and how it has developed over the last twenty years or so can be found by clicking here.   ITIL has evolved through three iterations or versions and the current version is referred to as ITIL v3, this is simply because…
229 words, last edited in the morning of 28th Jul 2010
This article is from What is ITIL? - Overview and has been viewed 28066 times.
Tags: What is ITIL,ITIL v2,ITIL v3,ITIL v3 Qualification Scheme
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ITIL and Business Intelligence
Introduction   I hate the word 'holistic', it conjures up images of questionable medical techniques involving scented candles and crystals.   But when it comes to describing how Business Intelligence implementation should be approached, holistic fits the bill perfectly.   An overall…
1712 words, last edited in the afternoon of 23th Jul 2010
This article is from Continual Service Improvement - Service Reporting and has been viewed 9919 times.
Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports
ITIL v3 - What is in  name ?
Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…
893 words, last edited in the morning of 20th Jul 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 8611 times.
Tags: ITIL v3,ITIL,service management,service management reporting,Unique Identifier
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