ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Suggested Change Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …

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784 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Change Management and has been viewed 79636 times.

Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators

ITIL Performance Work Statement / Statement of Work - Example

This article references a published 'Performance Work Statement' (PWS) that has been issued by the United States Marines and is available in the public domain. At a strategic level (i.e. the Board) a decision may be taken to engage third party suppliers to assist with…

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196 words, last edited in the morning of 17th Aug 2010

This article is from What is ITIL? - Business Strategy and has been viewed 21672 times.

Tags: ITIL Performance,Work Statement,Statement of Work,introduction of ITIL,Information Technology Service Management Process Improvement Initiative,Quality Assurance Surveillance Plan

ITIL Change Management - Change Request Evaluation Check List

Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests. The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which…

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145 words, last edited in the morning of 3rd Aug 2010

This article is from Service Transition - Change Management and has been viewed 31965 times.

Tags: ITIL Change Management,Change Requests,Check List,Change Advisory Boards

Top tips for dealing with major system failures

Introduction When it comes to computer systems, regardless of their size, two things are inevitable. Firstly, as time goes on, they will need upgrading. As hardware becomes faster and memory becomes cheaper, the software houses are spending large amounts of time and money to…

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2236 words, last edited in the morning of 22th Jun 2010

This article is from Service Operation - Incident Management and has been viewed 23285 times.

Tags: ITIL,Top tips,major system failures,computer system WILL fail

The Lost World Of Problem Management

As a colleague and I once agreed: "They just don't get it do they?" What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals. May…

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194 words, last edited in the morning of 24th May 2010

This article is from Free Downloads - ITIL PDF and has been viewed 13661 times.

Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

ITIL A Project Manager's Perspective

If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…

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1061 words, last edited in the afternoon of 20th May 2010

This article is from ITIL News - Previously and has been viewed 16131 times.

Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management

A great time to be in or invest in ITIL?

I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…

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707 words, last edited in the afternoon of 14th May 2010

This article is from What is ITIL? - Business Strategy and has been viewed 15314 times.

Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner

About ITILnews.com

We have developed ITILnews.com to provide a portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL, ITI Service Management and ISO/IEC 20000. We aim to provide open and honest opinion on matters within the industry, kindle…

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424 words, last edited in the afternoon of 4th Aug 2009

This article is from About ITILnews - About Us and has been viewed 21129 times.

Tags: ITIL,Office of Government Commerce,ITIL news,ITIL portal,ITIL resources

ITIL Service Catalogue: How to produce a Service Catalogue

Introduction The official definition of an ITIL Service Catalogue is: (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…

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1698 words, last edited in the afternoon of 27th Jan 2009

This article is from Service Design - Service Catalogue Management and has been viewed 301839 times.

Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design

The Credit Crunch, how can ITIL Help?

As many of you are aware, the ITIL methodology provides a framework for organizations to implement Best Practice thus leading to efficiencies primarily within the IT and Business functions. Companies are going into administration on a daily basis across all industry sectors and as the…

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477 words, last edited in the afternoon of 19th Jan 2009

This article is from Case Studies - Case Studies 1 and has been viewed 11034 times.

Tags: Credit Crunch, how can ITIL Help,ITIL methodology,Best Practice,Service Management Assessment,ITIL processes

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