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Building an ITIL-based Service Management Department

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Building an ITIL-based Service Management Department
Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…
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325 words, last edited in the morning of 31th Jan 2011
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13128 times.
Tags: Building an ITIL-based Service Management Department,PDF download

ITSM Projects: A Tragedy in Five Acts (And How To Avoid This Tragedy In Your Organization)

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How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
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2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 15885 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization

ITIL Availability Percentage - What the percentages really mean

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ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
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604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 35431 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ

What is the ITIL Service Architect

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Service Lifecycle ITIL Service Architect
The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications.   Having had the opportunity to engage with numerous multi-national organizations…
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500 words, last edited in the morning of 29th Nov 2010
This article is from What is ITIL? - Business Strategy and has been viewed 47085 times.
Tags: ITIL,ITIL v3,IIL Service Architect

ITIL 7 Simple Rules for Designing a Process

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IT Optimiser - 7 Simple Rules for Designing a Process
When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…
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1398 words, last edited in the morning of 29th Nov 2010
This article is from ITIL News - Previously and has been viewed 15027 times.
Tags: 7 Simple Rules,Designing a Process,IT Service Management

Social Media Press Release: MPS-Gartner Magic Quadrant

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ITIL News Social Media Press Release MPS-Gartner Magic Quadrant Oce
Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010   Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…
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1151 words, last edited in the morning of 25th Nov 2010
This article is from Press Releases - ITIL and has been viewed 15873 times.
Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

ITIL Change Management: Business Information Requirements

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Business Information Requirements of ITIL Change Management
The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community.  Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…
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837 words, last edited in the afternoon of 16th Nov 2010
This article is from Service Transition - Change Management and has been viewed 22813 times.
Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report

ITIL v3 Service Operation Book

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ITIL v3 Books Online: ITIL v3 Service Operation Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…
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328 words, last edited in the morning of 13th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 19605 times.
Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

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Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
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100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 13608 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
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