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Matthew Loxton Knowledge Management
Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis…
1168 words, last edited in the morning of 8th Jul 2010
This article is from Service Transition - Knowledge Management and has been viewed 18090 times.
Tags: Knowledge Management,ITIL v3,Quality Management,ITIL deployment
The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…
1190 words, last edited in the afternoon of 7th Jul 2010
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 10013 times.
Tags: ITIL v3,Certification Scheme,Exam Languages,ITIL v3 Foundation,IT Service Management,Intermediate Level,Service Lifecycle,Service Capability Streams,Expert Certificate,Master Qualification
The Current State of ITIL Adoption and Implementat
The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and…
792 words, last edited in the morning of 1st Jul 2010
This article is from Press Releases - ITIL and has been viewed 15240 times.
Tags: adoption of ITIL,ITIL Implementation,ITIL,ITIL v2,ITIL v3,Robert Ryan,Information Technology Infrastructure Library
Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less.…
443 words, last edited in the morning of 11th Jun 2010
This article is from Press Releases - ITIL and has been viewed 9132 times.
Tags: www.ITILnews.com,ITIL knowledge,ITIL case studies,ITIL whitepapers,ITIL course syllabus,ITIL exam results,free ITIL downloads,ITIL job vacancies
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Energy Saving
The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce…
894 words, last edited in the morning of 30th May 2010
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 10136 times.
Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman
PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…
510 words, last edited in the afternoon of 20th May 2010
This article is from Press Releases - ITIL and has been viewed 9978 times.
Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas
Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 11373 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner
ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 20884 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
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ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 9364 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts
ITIL Lite: A Road Map to Full or Partial ITIL Impl
Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL v3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL…
166 words, last edited in the morning of 19th Apr 2010
This article is from Publications - Overview and has been viewed 13234 times.
Tags: ITIL Lite,Road Map,Full or Partial,ITIL Implementation,improve key processes,ITIL V3
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