Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…
186 words, last edited in the afternoon of 18th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 7384 times.
Tags: ISO/IEC 20000,intellectual property,Service Management System
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 8064 times.
Tags: ITIL,Study Findings,Management Software Vendors
HP Raising Global Awareness of ITIL
Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).  
48 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Previously and has been viewed 6368 times.
Tags: awareness of ITIL, ITIL, Information Technology Infrastructure Library,Hewlett Packard,Softline
ITIL Recognized to Reduce Costs by Gartner
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…
257 words, last edited in the morning of 7th Oct 2011
This article is from ITIL News - Previously and has been viewed 14932 times.
Tags: ITIL,Reduce Costs,implementation of ITIL,best practice,streamlining IT Operations
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Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 13321 times.
Tags: ITIL,cost of implementation
Technology Conference to Feature Leading Enterprise Service Catalog
Capabilities that speed up employee and contractor onboarding will be displayed.   Atlanta, Ga. - October 3, 2011 - PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its participation in The HR Technology Conference, the foremost conference for HR…
566 words, last edited in the morning of 4th Oct 2011
This article is from Press Releases - ITIL and has been viewed 7106 times.
Tags: HR Technology Conference,Enterprise Service Catalog,business process automation
ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 8647 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
ITIL adopted by Deutsche Bank
Deutsche Bank having partnered withÂTata Consultancy Services (TCS) who will deliver a global application service desk, service operations and all other IT Infrastructure Library (ITIL) services to the bank at locations across seven countries - the USA, UK, Germany, Hungary, Philippines, Singapore and India to achieve transformation. …
71 words, last edited in the afternoon of 23th Sep 2011
This article is from ITIL News - Previously and has been viewed 8840 times.
Tags: ITIL,Deutsche Bank,Tata Consultancy Services
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Having developed the ISO/IEC 20000 standard and certification scheme, based upon its knowledge and experiences of ITIL, the information technology Service Management Forum or better known as the itSMF, decided to sell the certification scheme to APMG International for an undisclosed amount in October 2010.   …
192 words, last edited in the afternoon of 16th Sep 2011
This article is from ISO20000 - News and has been viewed 7388 times.
Tags: ISO/IEC 20000,certification scheme,information technology Service Management Forum
Northgate ITIL Service Provider wins managed services contract
Sept 2011: Reading, UK -Northgate Information Services has been awarded a seven year IT managed service contract by Reading Borough Council, worth £75.6 million ($121.8m).   Building on the success of a previous contract that is due to expire this year, Northgate will provide IT services…
78 words, last edited in the afternoon of 12th Sep 2011
This article is from ITIL News - Previously and has been viewed 6721 times.
Tags: ITIL,Service Provider,IT managed service contract,Reading Borough Council,Northgate
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