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Deploy & Improve methodology
17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.   The Deploy & Improve methodology has been developed to…
421 words, last edited in the afternoon of 18th Apr 2012
This article is from Press Releases - ITIL and has been viewed 8500 times.
Tags: ICCM,methodology for deployment,continuous service improvement,Deploy & Improve methodology,Service Desk & IT Support Show,2012
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email…
152 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Previously and has been viewed 9538 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
Pass rate for ITIL Foundation Examination
From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination.   The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination.   If you are considering taking the ITIL Foundation Examination…
64 words, last edited in the afternoon of 14th Mar 2012
This article is from Qualifications - Qualifications Overview and has been viewed 8886 times.
Tags: ITIL,ITIL Foundation Examination,ITIL Foundation Handbook,pass rate
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 44760 times.
Tags: ITIL,Change Advisory Board,
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OMNITRACKER IT platform
OMNITRACKER is more than just a premium IT Service Management tool, it is an extremely flexible, high performance IT platform that currently supports 12 different out-of-the-box and integrated applications, including IT Service Management, Project Management, Requirement Management and Contract Management. All applications can be easily modified and even better, clients…
1039 words, last edited in the morning of 21th Feb 2012
This article is from Press Releases - ITIL and has been viewed 11646 times.
Tags: OMNITRACKER,IT platform,multiple certified applications,IT Service Management tool
ITIL Foundation Handbook 2012
A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook.   Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus…
153 words, last edited in the morning of 20th Feb 2012
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 14537 times.
Tags: ITIL 2011 Publication,Foundation Handbook,ITIL 2011 core publications
The ITSM Iron Triangle Book
IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…
592 words, last edited in the afternoon of 30th Jan 2012
This article is from ITIL News - Previously and has been viewed 8294 times.
Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine
ITIL assists to re-build Coffey organization
The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.   …
97 words, last edited in the morning of 23th Jan 2012
This article is from ITIL News - Previously and has been viewed 6962 times.
Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT
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ITIL career choices theory and practice
On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take.   We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an…
375 words, last edited in the evening of 4th Jan 2012
This article is from ITIL Version 3 - Qualifications and has been viewed 9015 times.
Tags: ITIL career,ITIL Qualification Scheme,Managing Across the LifeCycle,MALC,ITIL Foundation certificate,ITIL qualifications
ITIL 2011
With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question to wonder whether there is a need to upgrade at all.
1267 words, last edited in the afternoon of 5th Dec 2011
This article is from Press Releases - ITIL and has been viewed 9649 times.
Tags: ITIL 2011,IT Governance
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