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ISO / IEC20000 Introduction

ITIL General
ITIL Guru
ITIL Manager
IEC20000 represents the international standard for
ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the…
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411 words, last edited in the morning of 9th Mar 2007
This article is from ISO20000 - Introduction and has been viewed 20533 times.
Tags: ISO20000,ISO20000 standard,Information Technology Infrastructure Library,ITIL,ITIL Service Management

ITIL Version 3 - Official launch date & authors on tour�.

ITIL General
ITIL Version 3 Official Launch
It is now confirmed that the official launch will take place on 5th June at Vinopolis in London. Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting. The authors will then promote the new books by embarking…
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60 words, last edited in the afternoon of 28th Feb 2007
This article is from ITIL News - Previously and has been viewed 12070 times.
Tags: ITIL Version 3,Official launch,
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