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ITIL History
End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the…
1075 words, last edited in the afternoon of 27th Jan 2007
This article is from What is ITIL? - ITIL History and has been viewed 15607 times.
Tags: ITIL v2, ITIL v3,Information Technology Infrastructure Library, ITIL, Examination Institute for Information Science, EXIN, ITIL examination, IT Service Management, ITIL Service Support, Office of Government Commerce, OGC, ITIL Service Delivery book, ITIL Practitioner courses
Benefits of ISO / IEC 20000
Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing…
486 words, last edited in the evening of 23th Jan 2007
This article is from ISO20000 - Benefits and has been viewed 10958 times.
Tags: ISO/IEC 20000, Benefits, implementing ITIL, ISO 20000, purchasing IT services, ISO/IEC 20000 certified, cost-effective service, Service providers, IT Service Management
ITIL Version 3 Review
The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review  
62 words, last edited in the afternoon of 17th Jan 2007
This article is from ITIL News - Previously and has been viewed 6560 times.
Tags: ITIL,Version 3,Review, ITIL version 3, public review
What are the benefits of adopting ITIL
The following is not a definitive list, but hopefully conveys some of the fundamental benefits, if we have missed any benefits that you believe should be included then please let us know. A documented approach Global recognition Accredited educational companies…
238 words, last edited in the morning of 17th Jan 2007
This article is from ITIL FAQs - Questions and Answers and has been viewed 15699 times.
Tags: benefits of ITIL
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ITIL FAQ Overview
No organization is the same as a consequence ITIL disciplines and function cannot be implemented in the sequence as they appear in the ITIL Service Support and ITIL Service Delivery books. To determine a sequence, which is applicable to your organization the following options are suggested: Speak…
216 words, last edited in the morning of 17th Jan 2007
This article is from ITIL FAQs - Questions and Answers and has been viewed 8625 times.
Tags: where do you start
Implementing ITIL successfully
Whether one is considering implementing one of the ITIL Service Management processes or undertaking a full ITIL implementation it is imperative to obtain Management commitment and buy-in as far up the organization as possible. Fundamentally, it demonstrates and provides commitment to the initiative, which if the commitment is…
122 words, last edited in the morning of 17th Jan 2007
This article is from ITIL FAQs - Questions and Answers and has been viewed 7718 times.
Tags: implementing ITIL
ITIL FAQ Why adopt ITIL
The adoption of ITIL provides the opportunity for an organization to become more cost efficient and effective through the improvement of existing and the introduction of new process and disciplines. Most organizations are probably undertaking elements of the Information Technology Infrastructure Library (ITIL), but more often than not…
346 words, last edited in the morning of 17th Jan 2007
This article is from ITIL FAQs - Questions and Answers and has been viewed 11321 times.
Tags: ITIL FAQ,ITIL answers
ITIL Qualifications and Badges
Organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations but applies to companies of all sizes.   One such way is through professional and recognised qualifications.   The Information Systems Examination…
1000 words, last edited in the evening of 15th Jan 2007
This article is from Qualifications - Qualifications Overview and has been viewed 28280 times.
Tags: ITIL Qualifications, ITIL Badges,Foundation Certificate,Practitioners Certificates,Managers Certificate
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ITIL Refresh Project ITIL Version 3
A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005…
747 words, last edited in the morning of 27th Oct 2006
This article is from ITIL Version 3 - ITIL Refresh Project Overview and has been viewed 9383 times.
Tags: ITIL Refresh Project,Refresh Project,Version 3
IT Service Continuity Management
Organisations are now nearly always dependent on IT services in order to support their business practices and to provide goods and services to their customers. This increased dependency on IT means that services need to be protected from extended unavailability. This is where IT Service Continuity Management (ITSCM) fits in. It…
2090 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - IT Service Continuity Management and has been viewed 30145 times.
Tags: IT Service, Continuity Management, ITSCM, Business Continuity, Business Continuity Management, Business Continuity Management Initiation, Business Impact Analysis, Risk Assessment, Cold Standby,Warm Standby, Hot Standby, Continuous Service Improvement Programme, benefits of ITSCM
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