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Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 22876 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement
Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 27610 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets
This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course…
571 words, last edited in the evening of 7th Apr 2008
This article is from ISO20000 - Introduction and has been viewed 8973 times.
Tags: IT Service Management, ISEB Foundation Certificate, ISO/IEC 20000: IT Service Management, ISO/IEC 20000, BS15000, ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005, ISO/IEC 20000 standard, itSMF accredited course providers
Integration Technologies Group- ITG (USA) announces its flagship product Centre Version 4.6.3 has successfully met the minimum functional criteria for ITIL processes and has been awarded the PinkVerify Service Support certification designating the software as ITIL compatible. For more information, visit www.itgonline.com
44 words, last edited in the afternoon of 30th Nov 2007
This article is from ITIL News - Previously and has been viewed 5828 times.
Tags: Integration Technologies Group, flagship product, Centre Version, functional criteria, ITIL processes, PinkVerify Service Support, ITIL compatible
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Fujitsu Siemens - Announces the introduction of a complete services package for its BladeFrame system. The Solution Contract Blade Frame services package includes remote support as well as scheduled maintenance for the system and virtualization software based on the ITIL. For more information, visit: http://www.fujitsu-siemens.com/
48 words, last edited in the afternoon of 30th Nov 2007
This article is from ITIL News - Previously and has been viewed 6032 times.
Tags: services package, BladeFrame system, Fujitsu Siemens
LiveTime Software announces it is partnering with Harlock Srl, based in Milan Italy.   Harlock will be a reseller for the ITIL compliant Web 2.0 Service Management software.   For more information, visit: www.livetime.com and www.harlock.biz
46 words, last edited in the afternoon of 30th Nov 2007
This article is from ITIL News - Previously and has been viewed 6480 times.
Tags: LiveTime Software,ITIL compliant, Web 2.0, Service Management software
The Stationary Office (TSO) in the UK has announced the official ITIL Version 3 Glossary of Terms has been translated into French and is available to download for free subject to agreement to the terms of use by clicking here.   Info moved here.  
50 words, last edited in the afternoon of 30th Nov 2007
This article is from Free Downloads - On Other Sites and has been viewed 55959 times.
Tags: ITIL V3, ITIL v3 download,ITIL Version 3,Glossary of Terms
A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…
134 words, last edited in the morning of 20th Nov 2007
This article is from Free Downloads - ITIL PDF and has been viewed 100027 times.
Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management
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61% believe having staff trained in ITIL gave businesses a competitive edge. 66% not ready to implement ITIL V3 although did plan to implement in the future. 17% had set timescales for implementing ITIL Version…
73 words, last edited in the morning of 20th Nov 2007
This article is from ITIL News - Surveys and has been viewed 13238 times.
Tags: competitive edge, implement ITIL V3, implementing ITIL Version 3
The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes.
38 words, last edited in the morning of 20th Nov 2007
This article is from ITIL News - Previously and has been viewed 6810 times.
Tags: ITIL certification course, EXIN, ITIL Capacity, IT Service Continuity Management
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