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As the first anniversary of the launch of ITIL Version 3 is at the end of May 2008, we offer an opinion regarding the ITIL Version 2 and Version 3 courses.   As the ITIL certification scheme continues to be refined the ITIL Version 3 Foundation course is drawn…
439 words, last edited in the afternoon of 27th May 2008
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 12356 times.
Tags: ITIL v3 and V2 Foundation Courses,ITIL version 2, ITIL version 3,ITIL certification scheme,ITIL Foundation courses,Service Strategy,Service Design,Service Transition,Service Operation,Disaster Recovery,Continual Service Improvement
APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are…
238 words, last edited in the afternoon of 23th May 2008
This article is from ITIL News - Previously and has been viewed 13834 times.
Tags: ITIL V3,Service Lifecycle Module,Service Capability Module,Release Dates,ITIL Intermediate Certificate,ITIL Version 3 Certification Scheme,ITIL Service Capability
ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates   The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has…
77 words, last edited in the afternoon of 23th May 2008
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 55289 times.
Tags: ITIL V3, Certification Scheme,Names Agreed,ITIL Intermediate Certificates,ITIL Expert Certificate,ITIL Advanced Certificates
Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This…
68 words, last edited in the afternoon of 16th May 2008
This article is from Links - ITIL Examination Institutes and has been viewed 8312 times.
Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials
NB: This article has been archived, indicating it is either out of date or no longer relevant
Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an ‘Alignment White Paper’ providing a comparison between…
118 words, last edited in the morning of 6th May 2008
This article is from Archive - Archived Articles and has been viewed 13867 times.
Tags: ITIL v3, Office of Government Commerce, Information technology Infrastructure Library, Application services Library
A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support.    
39 words, last edited in the morning of 6th May 2008
This article is from ITIL News - Previously and has been viewed 9633 times.
Tags: US Army Research Laboratory, US Army, Research Laboratory, IT contract,
Compugen eMerge
Compugen Inc, Canada (March 2008) announces Release 4.1 of Compugen eMerge, its asset lifecycle management solution. Based on IT Infrastructure Library (ITIL) eMerge assists to control costs, minimize business risk and maximize the business value that IT infrastructure delivers by helping to manage IT-related assets - hardware, software,…
84 words, last edited in the morning of 11th Apr 2008
This article is from ITIL News - Previously and has been viewed 10598 times.
Tags: Compugen Inc, Release 4.1, Compugen eMerge, asset lifecycle, management solution, IT Infrastructure Library
Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 48353 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement
Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 36816 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets
This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management.   ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe.   This course…
571 words, last edited in the evening of 7th Apr 2008
This article is from ISO20000 - Introduction and has been viewed 14603 times.
Tags: IT Service Management, ISEB Foundation Certificate, ISO/IEC 20000: IT Service Management, ISO/IEC 20000, BS15000, ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005, ISO/IEC 20000 standard, itSMF accredited course providers
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