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IT Service Management Toolset Checklist
The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do…
449 words, last edited in the morning of 3rd Jun 2008
This article is from Management Tools - Advice and Guidance and has been viewed 13297 times.
Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups
Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…
815 words, last edited in the morning of 3rd Jun 2008
This article is from Press Releases - Training and has been viewed 6418 times.
Tags: Mentored Learning Training,ITIL V3 Training,IT Service Management
3 legged stool - People, Process and Technology
Whether you use ITIL v1, ITIL v2 or indeed ITIL v3 the fundamental principle of People, Process and Technology is the foundation for a successful ITIL implementation.   When Consulting, Customers ask 'what is the secret to a successful ITIL implementation'?  The answer is not rocket science but…
417 words, last edited in the evening of 27th May 2008
This article is from What is ITIL? - Business Strategy and has been viewed 44757 times.
Tags: ITIL,Back to basics,ITIL v1,ITIL v2,ITIL v3,ITIL implementation
As the first anniversary of the launch of ITIL Version 3 is at the end of May 2008, we offer an opinion regarding the ITIL Version 2 and Version 3 courses.   As the ITIL certification scheme continues to be refined the ITIL Version 3 Foundation course is drawn…
439 words, last edited in the afternoon of 27th May 2008
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 8117 times.
Tags: ITIL v3 and V2 Foundation Courses,ITIL version 2, ITIL version 3,ITIL certification scheme,ITIL Foundation courses,Service Strategy,Service Design,Service Transition,Service Operation,Disaster Recovery,Continual Service Improvement
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APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are…
238 words, last edited in the afternoon of 23th May 2008
This article is from ITIL News - Previously and has been viewed 10607 times.
Tags: ITIL V3,Service Lifecycle Module,Service Capability Module,Release Dates,ITIL Intermediate Certificate,ITIL Version 3 Certification Scheme,ITIL Service Capability
ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates   The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has…
77 words, last edited in the afternoon of 23th May 2008
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 47264 times.
Tags: ITIL V3, Certification Scheme,Names Agreed,ITIL Intermediate Certificates,ITIL Expert Certificate,ITIL Advanced Certificates
Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This…
68 words, last edited in the afternoon of 16th May 2008
This article is from Links - ITIL Examination Institutes and has been viewed 5497 times.
Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials
NB: This article has been archived, indicating it is either out of date or no longer relevant
Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an ‘Alignment White Paper’ providing a comparison between…
118 words, last edited in the morning of 6th May 2008
This article is from Archive - Archived Articles and has been viewed 10686 times.
Tags: ITIL v3, Office of Government Commerce, Information technology Infrastructure Library, Application services Library
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A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support.    
39 words, last edited in the morning of 6th May 2008
This article is from ITIL News - Previously and has been viewed 7022 times.
Tags: US Army Research Laboratory, US Army, Research Laboratory, IT contract,
Compugen eMerge
Compugen Inc, Canada (March 2008) announces Release 4.1 of Compugen eMerge, its asset lifecycle management solution. Based on IT Infrastructure Library (ITIL) eMerge assists to control costs, minimize business risk and maximize the business value that IT infrastructure delivers by helping to manage IT-related assets - hardware, software,…
84 words, last edited in the morning of 11th Apr 2008
This article is from ITIL News - Previously and has been viewed 7441 times.
Tags: Compugen Inc, Release 4.1, Compugen eMerge, asset lifecycle, management solution, IT Infrastructure Library
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