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IT Service Management - A self assessment work boo
The adoption of ISO/IEC 20000 is a considerable investment by any organization in time, resources and ultimately costs.   To assist Senior Management in making an informed decision on whether to commission the ISO/IEC 20000 route a work book is available entitled:  …
130 words, last edited in the afternoon of 20th Jun 2009
This article is from ISO20000 - News and has been viewed 8824 times.
Tags: Considering ISO/IEC 20000 adoption,Senior Management,IT Service Management,self assessment work book,ITIL
OGC launch Prince2
From the same stable as ITIL, the Office of Government Commerce (OGC), comes the updated Prince2 2009, which is to be launched on the 16th June in London, UK. The launch event is by invitation only, but the publishers, The Stationary Office (TSO), have a live stream that…
422 words, last edited in the morning of 15th Jun 2009
This article is from ITIL News - Previously and has been viewed 9892 times.
Tags: OGC launch,Prince2,Office of Government Commerce,Managing Successful Projects,Directing Successful Projects,ITIL
Recent figures released for January 2008 to January 2009 suggest that ITIL Version 2 Foundation, Practitioner and Managers courses are still in strong demand almost two years after the release of ITIL Version 3.   When launched ITIL Version 3 promoted the fact that ITIL Version 2 disciplines…
402 words, last edited in the afternoon of 7th Apr 2009
This article is from ITIL News - Previously and has been viewed 7692 times.
Tags: ITIL Version 2,worthy of consideration
Techtarget Midmarket CIO
For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme…
197 words, last edited in the morning of 17th Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 9200 times.
Tags: ITIL tools, ITIL tools standard, endorsed by ITIL, aid buyers,Information Technology Infrastructure Library
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Withdrawal of ITIL version 2
We understand that the Office of Government Commerce (OGC), the owners of ITIL, is looking to create an online survey for the international ITIL community to evaluate the possible withdrawal of ITIL Version 2 publications and qualifications.   As soon as we know more we will…
122 words, last edited in the afternoon of 13th Mar 2009
This article is from ITIL News - Previously and has been viewed 6572 times.
Tags: ITIL Version 2,Office of Government Commerce,OGC,ITIL Version 3
ITIL Service Desk Incident Problem Management Cont
The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the…
336 words, last edited in the afternoon of 10th Mar 2009
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 31565 times.
Tags: ITIL Incident, Problem Management, Continuous Improvements,ITIL Service Desk
Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Managing Across the Lifecycle Certificate is: Individuals who require a business and management level understanding of the ITIL Version 3 core Lifecycle and how it may be implemented to enhance…
391 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capstone and has been viewed 9149 times.
Tags: ITIL Version 3, Expert Certificate, Managing Across the Lifecycle Certificate, Expert certification
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Target Audience   The target group of the ITIL Version 3 Certificate in Planning, Protection and Optimization is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 3 Foundation Bridge certificate and who wish to…
495 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 8233 times.
Tags: ITIL Version 3, Capability Stream Planning, Protection and Optimization Certificate
Target Audience   The target group of the ITIL Version 3 Intermediate Qualification: Release, Control and Validation is: Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL version 2 Foundation plus the ITIL Version 3…
544 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Capability Stream and has been viewed 9112 times.
Tags: ITIL Version 3 Capability Stream Release, Control and Validation Certificate, ITIL Version 3 Foundation
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