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Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 11278 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner
ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 20792 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
ITIL v3 definitions for Access Management
Access Management - The process responsible for allowing Users to make use of IT Services, data or other Assets. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring only authorized Users are able to access / modify the Assets.   Access Management is…
514 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Access Management and has been viewed 25519 times.
Tags: Access Management,Rights Management,Identity Management,Service Desk,Service Transition,Service Operation,IT Operations Management,Service Provider,ITIL v3
ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 9314 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts
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Service Level and Supplier Manager Relationship
Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The…
697 words, last edited in the morning of 26th Apr 2010
This article is from Service Design - Supplier Management and has been viewed 26772 times.
Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager
ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…
126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 19483 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue
The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows:   Estrategia del Servicio PDF  ISBN 9780113312504 …
189 words, last edited in the afternoon of 8th Apr 2010
This article is from Publications - Overview and has been viewed 8063 times.
Tags: ITIL V3,Core Publication,Spanish Translation
TSO Article for review
A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the…
234 words, last edited in the morning of 7th Apr 2010
This article is from Press Releases - ITIL and has been viewed 7198 times.
Tags: ITIL Foundation Exam,The Stationary Office,TSO
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ITIL V3 Lifecycle
This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don't assume the reader…
629 words, last edited in the morning of 6th Apr 2010
This article is from ITIL News - Previously and has been viewed 9242 times.
Tags: ITIL v3 Lifecycle,Statement of Service
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1726 words, last edited in the afternoon of 1st Apr 2010
This article is from About ITILnews - Advertising and has been viewed 10287 times.
Tags: ITIL, advertising opportunities,banner advert,ITIL suppliers,ITIL Directory
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