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Hornbill workshop - supporting the ITIL Journey wi
Four date Road Show provides practical advice on implementing ITIL v3   Central London, 30 June 2010 Birmingham, 1 July 2010 Manchester, 6 July 2010 West London, 7 July 2010     Hornbill is presenting a series…
495 words, last edited in the morning of 7th Jun 2010
This article is from Events and Webinars - Past Events and has been viewed 7284 times.
Tags: ITIL v3,Hornbill,workshops,ITIL Journey,Malcolm Fry,IT Service Management,ITSM software
TechTeam Global and Joy Global ITIL outsourced ser
TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The…
199 words, last edited in the afternoon of 3rd Jun 2010
This article is from ITIL News - Previously and has been viewed 7406 times.
Tags: TechTeam Global,Joy Global,outsourced services relationship,IT outsourcing,Information Technology Infrastructure Library,ITIL,Service Desk
ITIL Exam Results Timescales and Certificates
The following information may vary between Examination Institutes and Accreditted Training Providers. For specific details please contact your Accrediited Training Provider or Examination Institutes.   The Accreditted Training Provider that organized your examination will provide you with a result paper and, if you passed, an official…
264 words, last edited in the morning of 3rd Jun 2010
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 18531 times.
Tags: ITIL Exam Results,Examination Institutes,Accreditted Training Providers,official certificate,computer-based,web-based,multiple choice examination
We are always looking for good quality ITIL oriented web sites to exchange web site links with....   Web site link exchangesbenefits each web site, and also the ITIL community as a whole, because theITILresources available to them are made more accessible.   If…
412 words, last edited in the afternoon of 1st Jun 2010
This article is from Links - Link Exchange Information and has been viewed 6609 times.
Tags: Link exchange,ITIL News,ITIL oriented web sites,ITIL community,ITIL resources,ITIL v2, ITIL v3
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Energy Saving
The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce…
894 words, last edited in the morning of 30th May 2010
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 10077 times.
Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman
ITIL training and PRINCE2 training as ITIL v3 offi
28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is…
107 words, last edited in the morning of 30th May 2010
This article is from ITIL News - Previously and has been viewed 7685 times.
Tags: ITIL v3,into China,IT Science Park,ITIL training,PRINCE2 training,Office of Government Commerce,OGC,The Stationary Office,TSO
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…
194 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 10104 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
ITIL and Managed Service Provider (MSP) swap
Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. …
107 words, last edited in the morning of 24th May 2010
This article is from ITIL News - Previously and has been viewed 9519 times.
Tags: ITIL,Managed Service Provider,MSP,next day delivery,desktop management,managing servers,process support
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Erika Flora
If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…
1061 words, last edited in the afternoon of 20th May 2010
This article is from ITIL News - Previously and has been viewed 11524 times.
Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management
PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…
510 words, last edited in the afternoon of 20th May 2010
This article is from Press Releases - ITIL and has been viewed 9909 times.
Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas
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