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ITIL Incident Management, question and answer
One of the ITILnews community have sent in the following question:   "When monitoring both the components and services, duplicate events can potentially be generated for the same fault - one for the component and one for the service. What is the best practice approach to…
304 words, last edited in the morning of 13th Dec 2010
This article is from Service Operation - Incident Management and has been viewed 29234 times.
Tags: ITIL,Incident Management
ITIL Service Validation and Testing
One of the ITILnews community have sent in the following question:   "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for…
441 words, last edited in the afternoon of 6th Dec 2010
This article is from Service Transition - Service Validation & Testing and has been viewed 10529 times.
Tags: ITIL,Service Validation and Testing
Version 6 of Service Catalog Suite for Business Process Automation from PMG
New features reduce costs for global deployments and sophisticated service environments   Atlanta, Ga. - December 1, 2010 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6.   …
539 words, last edited in the morning of 6th Dec 2010
This article is from Press Releases - ITIL and has been viewed 10709 times.
Tags: PMG,Service Catalog Suite,Business Process Automation
ITIL News Social Media Press Release MPS-Gartner Magic Quadrant Oce
Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010   Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…
1151 words, last edited in the morning of 25th Nov 2010
This article is from Press Releases - ITIL and has been viewed 10563 times.
Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration
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ITIL v3 Books Online: ITIL v3 Service Operation Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…
328 words, last edited in the morning of 13th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12555 times.
Tags: ITIL v3,Service Operation Book
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 10605 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
Passing your ITIL Foundation Exam - 2nd Edition
Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…
417 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8633 times.
Tags: Passing your ITIL Foundation Exam,2nd Edition
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Passing Your ITIL Intermediate Exams
Study Aid from the Official Publisher of ITIL   Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…
427 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9333 times.
Tags: ITIL Intermediate Exams
ITIL Service Sourcing Considerations
Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period.  …
331 words, last edited in the morning of 12th Nov 2010
This article is from Service Strategy - Service Generation and has been viewed 13537 times.
Tags: ITIL,Service Sourcing Considerations,Service Sourcing,Service Management
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