Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
EXIN and TÃœV SÃœD Akademie are jointly developing a qualification program for IT professionals, which are based on job roles and competencies.   Click here forfurther information regarding the Exin ISO/IEC 20000 qualifications.   Holders of the Exin ISO/IEC 20000 qualification(s) are awarded 1…
147 words, last edited in the evening of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 6532 times.
Tags: ITIL v3,Complementary Certification,ISO/IEC 20000,Exin and TUV
The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based,…
284 words, last edited in the afternoon of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 10453 times.
Tags: ITIL v3,Complementary Certification,ICT Infrastructure Management,ICTIM
In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme.   The course is designed to compliment various process frameworks, standards…
456 words, last edited in the afternoon of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 8894 times.
Tags: ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme
How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 11468 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

British Petroleum (BP) International have signed a five year $400 million outsourcing services agreement with Hewlett-Packard (HP).   HP will be utilizing services that are aligned to ITIL v3 to support BP. It is envisaged that BP will benefit from improved information management by aligning information…
115 words, last edited in the morning of 4th Jan 2011
This article is from ITIL News - Previously and has been viewed 8294 times.
Tags: BP,outsource,Hewlett-Packard,ITIL v3
ITIL Compliant Toolsets
Unfortunately unless you are over approximately 6 years old Santa Claus does not exist.  The same is true for an ITIL compliant toolset that does not exist either (regardless of age!).   Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa…
367 words, last edited in the morning of 22th Dec 2010
This article is from Management Tools - Advice and Guidance and has been viewed 18976 times.
Tags: ITIL, Compliant toolsets, Santa Claus, Office of Government and Commerce, Service Management
Interoute security governance ITIL
Interoute attains SAS70 Type I standard for its Amsterdam, Berlin and Geneva Data Centres   London, UK - 15 December 2010, Interoute, owner operator of Europe's most advanced next-generation network, today announced compliance to SAS-70 Type I (Statement of Auditing Standards No. 70) for its Amsterdam, Berlin and…
611 words, last edited in the morning of 22th Dec 2010
This article is from Press Releases - ITIL and has been viewed 8310 times.
Tags: ITIL,European enterprises,security governance,Interoute,SAS70 Type I,risk assurance consultants
Axios Software selected for ITIL IT Service Management
12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk
48 words, last edited in the morning of 21th Dec 2010
This article is from ITIL News - Previously and has been viewed 7333 times.
Tags: ITIL,IT Service Management,Axios Systems
Looking for ITIL or IT Service Management video training ?
Instant access to over 40,000 online how-to video training titles (including ITIL Foundation and ITIL Intermediate)... click on the logo to have a look...
SAAS Solution for Information Technology IT - Process Governance from Consulting-Portal
TORONTO, December 10, 2010 - Consulting-Portal, a leading IT Service Management (ITSM) process design and implementation company, is announcing the immediate availability of eGovernance. This Software as a Service (SAAS) solution is designed to help organizations achieve maximum ROI from their ITSM process investment.   "Organizations…
437 words, last edited in the afternoon of 18th Dec 2010
This article is from Press Releases - ITIL and has been viewed 6931 times.
Tags: Consulting-Portal,SAAS Solution,Information Technology,Process Governance,IT Service Management
ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 24569 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the General icon checked.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Udemy.com Home page 640x480