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ITIL version 2 and ITIL version 3 education
As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward?   The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…
200 words, last edited in the afternoon of 14th Feb 2011
This article is from ITIL Version 3 - Qualifications and has been viewed 9246 times.
Tags: ITIL version 3,ITIL version 2 Managers qualifications,ITIL version 2
ITIL Managing across the Lifecycle - MALC
On the 25th January 2011 ITILnews reported that the review of the ITIL core publications was currently in a second quality assurance phase, with the updated publications planned to be released in the second quarter of 2011.   Hot on the heels of the core publications,…
232 words, last edited in the afternoon of 6th Feb 2011
This article is from ITIL V3 Course Syllabus - Intermediate Capstone and has been viewed 5466 times.
Tags: ITIL V3,Managing across the Lifecycle,MALC,Formal Review
HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.   The Magic Quadrant Report focuses on…
831 words, last edited in the morning of 4th Feb 2011
This article is from Management Tools - Advice and Guidance and has been viewed 8991 times.
Tags: Axios Systems,IT Service Desk,Magic Quadrant
ITIL v3 : Probably the best IT Service Management in the world
January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).   Accenture will support a range…
95 words, last edited in the morning of 31th Jan 2011
This article is from ITIL News - Previously and has been viewed 7896 times.
Tags: ITIL v3,IT Service Management,ITIL orientated,incident management,problem management,7-step improvement process
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Building an ITIL-based Service Management Department
Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…
325 words, last edited in the morning of 31th Jan 2011
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9307 times.
Tags: Building an ITIL-based Service Management Department,PDF download
ITIL v3 Refinements - Update on progress
The owners of ITIL, Office of Government Commerce (OGC) in the UK have stated that a public review of the updated ITIL V3 core publications has been very positive.   Currently a second public quality assurance review is being undertaken, after which the authors will refine…
84 words, last edited in the afternoon of 25th Jan 2011
This article is from ITIL News - Previously and has been viewed 7147 times.
Tags: ITIL v3,core publications
ITIL adopted at Disney
Perhaps the most renowned customer service and experience in the world, appealing to folk of any ages, Disney has adopted ITIL to add further value to the services it offers.   As you will read from the attached ITIL Case Study, Disney is not a small…
150 words, last edited in the morning of 24th Jan 2011
This article is from Case Studies - Case Studies 1 and has been viewed 24160 times.
Tags: ITIL,Disney,customer service,ITIL Case Study
January 2011: Cert-IT GmbH, based in Germany, becomes the latest organization to become an ITIL Examination Institute under the ITIL Qualification Scheme, accredited by APM Group on behalf of the Office of Government Commerce (OGC) the owners of ITIL.    
45 words, last edited in the afternoon of 22th Jan 2011
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 6452 times.
Tags: ITIL Examination Institute,ITIL Qualification Scheme,OGC
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Updated January 2011.   Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The…
287 words, last edited in the morning of 22th Jan 2011
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 16219 times.
Tags: ITIL Examination Institutes, Examination Institutes, EIs, ITIL qualifications, APM Group, ITIL qualifications Board, ITIL examination, Accredited Training Organizations, ATOs, Accredited Trainers
The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are…
157 words, last edited in the evening of 19th Jan 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 11395 times.
Tags: ITIL v3,Complementary Certificatio,Service Catalogue,APMG
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