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Fox IT partners with VMware to take ITIL IT Service Management (ITSM) into the cloud
Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…
408 words, last edited in the morning of 9th May 2011
This article is from ITIL News - Previously and has been viewed 8380 times.
Tags: IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management
SaaS on rise while ITSM governance remains weak says ITSM survey
The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey.   This article summarizes some of the key findings from this year's survey. A link to the full set of…
828 words, last edited in the afternoon of 29th Apr 2011
This article is from ITIL News - Surveys and has been viewed 7351 times.
Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service
HDI World Conference Enterprise Service Catalog from PMG
Cost cutting capabilities of business process automation software will be displayed   Atlanta, Ga. - March 15, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for…
511 words, last edited in the morning of 4th Apr 2011
This article is from Press Releases - ITIL and has been viewed 9002 times.
Tags: HDI World Conference,Enterprise Service Catalog,PMG
ITIL v3 Badges
The ITIL pin or ITIL lapel badge has been the only overt indication that an individual has sat and passed an ITIL Qualification. In those distant days of ITIL v2 Qualifications and Badges, the norm was for the IT Service Management Forum (itSMF) to post a congratulatory letter…
217 words, last edited in the afternoon of 29th Mar 2011
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 22098 times.
Tags: ITIL pin,ITIL lapel badge,ITIL Qualification,ITIL v3
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ITIL supports Mobile Telecoms Outsourcing deal
March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m.   The…
82 words, last edited in the afternoon of 25th Mar 2011
This article is from ITIL News - Previously and has been viewed 7595 times.
Tags: ITIL,Mobile Telecoms,Outsourcing deal,ITIL support processes
ITIL and Cloud Computing by Sumit Kumar Jha
by Sumit Kumar Jha   Abstract   Cloud Computing is the buzzword in IT industry today. Whether it be a service provider or a customer organization, everyone is looking forward to embrace cloud computing and benefit from it. But a common concern…
2510 words, last edited in the morning of 24th Mar 2011
This article is from ITIL News - Previously and has been viewed 41143 times.
Tags: ITIL,Cloud Computing,Sumit Kumar Jha,ITSM tools,ITIL framework
ITIL Software Provider Acquired
14th March 2011 - PS'Soft Inc. a provider of ITIL verified IT Asset and Service Management software has been acquired by Allen Systems Group (ASG) for an undisclosed amount.   The acquisition further solidifies ASG's product strategy, designed to automate data center operations and strengthen customers'…
107 words, last edited in the afternoon of 16th Mar 2011
This article is from Press Releases - ITIL and has been viewed 7423 times.
Tags: ITIL Software Provider,PS Soft Inc,IT Asset and Service Management,Allen Systems Group
Operational pilot phase of ITIL Master Qualification
Initially the ITIL Master Qualification was promised for release at the beginning of 2010, the development of the qualification has proved more difficult and illusive than first thought.   This month, March 2011, the world of ITIL Service Management awaits further news on the ITIL Master…
152 words, last edited in the morning of 11th Mar 2011
This article is from ITIL Version 3 - Qualifications and has been viewed 9136 times.
Tags: ITIL Master Qualification,operational pilot phase,ITIL Service Management,Project Management,Continual Service Improvement
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Updated ITIL v3 Qualification diagram August 2010
The recent announcements regarding the withdrawal of various ITIL v2 examinations has led the team at ITILnews to simplify and update the ITIL v3 Qualification diagram issued by APMG. We have split the ITIL Qualification Scheme diagram into two parts, which hopefully provides some clarity. In addition we have not…
489 words, last edited in the morning of 11th Mar 2011
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 18387 times.
Tags: ITIL v3 Qualification,ITIL v2 examinations,updated diagrams
NB: This article has been archived, indicating it is either out of date or no longer relevant
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26 words, last edited in the afternoon of 10th Mar 2011
This article is from Archive - Archived Articles and has been viewed 5451 times.
Tags: ITIL Newsletter,March 2011
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